Copa Airlines Reviews

by Jeffjcrooks

This airline is shady and mean spirited towards foreigners. Both times I flew with them they harassed me for additional documentation that other airlines do not ask for. Both times I flew with them they threaten my ability to transit even though I had proper documentation. I love Star Alliance brand but this airline gives Star Alliance a very bad name. The quality of the aircraft is nice but the procedures are dangerous. First time they would not allow me to board the flight and refused to refund me. They sold me the ticket but when I went to board they did not allow. Then again today they tried to play that same game. Saying I did not have the proper documents…. Guess what i had everything the immigration officer asked me for. But this airlines is very mean spirited and will cancel flight and not refund you without any notice.

by Sgwurb

Tells me my flights don’t exist, hangs and crashes regularly, doesn’t save updates. Pretty much everything you need to rely on for a large international flight, completely not dependable and causes panic. Phone follow-up for hours to make sure all is ok (has happened multiple times).

by Jkarlg

While making an international trip, I spent over an hour on each leg trying to check in. CopaAirlines would freeze, reset, and not allow me to check in. My profile has all my traveling info, but CopaAirlines would keep asking me to re-enter all my info again (passport no, valid thru date, country of residence, etc.). Incredibly frustrating, especially when other airlines have amazing and intuitive apps. Overall, extremely poor customer journey. I suggest they take a look at AA's or Delta's app. They're simply far, far superior to Copa's app. I do. It recommend CopaAirlines. Spare yourself the hassle.

by Mr.CRivera

COPA app has fail terribly with CopaAirlines. Mobile apps are meant to offer better customer experiences and professional business options by taking full advantage of mobile device capabilities. For example I didn’t know Copa flew to Boston Massachusetts or Cancun Mexico, but how could anyone know when there’s no marketing to allow the user to plan their next flight with Copa and not with Delta Air lines. Perhaps COPA can learn something valuable and be inspired by using Deltas Airlines App in order to upgrade the Copa App that seems to have been designed by a HighSchool Student using a free app developer software. Copa is not a Millennial App

by Art Peaches

I’ve been trying more than 30 minutes on CopaAirlines to join Copa for my upcoming flight to Panama. Gave up CopaAirlines freezes and has two many errors. Multiple times I closed CopaAirlines down and tried to join again I encountered the same problems.

by ✌🏻✨✈️

CopaAirlines is horrible! I have been trying to check into it for the past 2-3hours; tried changing passwords, checked everything multiple times etc but it still says the login information is invalid even though when logging in via the website there is no problem. I have 2 flights next week and instead of helping, CopaAirlines just stresses me and my family out. This is not the first time this happens!!! They really need to fix CopaAirlines!!😡

by Noe784629

CopaAirlines is terrible. It has many glitches. It has me enter my information over and over again and stays on the loading screen for what seems like forever. The whole point of apps is making it easier to navigate than the website, this experience is beyond frustrating. I never write reviews and I simply had to this time because I could not believe an app could be this terrible.

by Mawibe

Trying to enter a trip is slow and continues to loop back to the beginning . After finally getting the trip loaded it took forever to check in through CopaAirlines . So I checked in on website. Came back to app the load boarding pass into Apple Wallet and continuously says they are having server problems almost 24 hours now . In this technical day and age, it’s amazing an Airline would have such a bad app. Will delete and stop wasting time.

by Blorpal

You can’t print boarding passes with this airline even though you can print boarding passes with every other airline that exists at the little kiosks, you have to stand in line even when you’re not checking any bags. CopaAirlines never works. The digital boarding pass gives you a big red error message every single time. Simply the worst.

by Shesseder

We were 3 passengers. CopaAirlines reserved 1 seat for the 3 of us! When we got to the airport, they said they couldn’t give us seats together because the flight was full, even though we checked in the day before. So they separated us. They wanted our child to sit with strangers! I’m never going to use CopaAirlines or this airline again.

by Simone Anne

I could watch all of the previews that I wanted and check how much longer I had on my seven hour flight, but I couldn’t watch any movies (I could watch the ~five Latin artistic movies). Just got a loading circle. Restarted my phone, quit and reopened CopaAirlines . Nothing. Never worked the whole time. I have the latest version of CopaAirlines . Sooooooo frustrating on a long flight.

by RabbitNacho

Not very functional. To the point where you cannot use CopaAirlines unless yoy update the latest version. Why is this a problem? I am on limited data., at the airport trying to board the plane. I cannot use CopaAirlines 🤦‍♂️

by Jimmyswank

If your flight lands in the morning of the next day, it says “completed” and you are unable to retrieve your boarding pass or any details of your flight.

Also, very little functionality available. No seat assignments, boarding pass wouldn’t retrieve...

by Antonio Brasília

The good thing is that it provides basic information about booked flights, and apparently, allows check-ins to be made. It however is very basic, and does not provide for changes in bookings, not even seat bookings.

by El Panameño Ayudador

Where do I began, CopaAirlines needs a good software update. The longer they let this problem go on of glitches and Freezing, the more there going to miss out on customer's buying tickets. Every time I try buying a ticket threw here to go to my beloved country of Panama it glitches and freezes. Trust from a Panamainian to a Panamainian company you guys really need a good update. Another problem bis when the customers are on the flight they cannot access the on flight entertainment that CopaAirlines has to offer which leaves customers disappointed. Let me know Copa airlines if you need a software developer I can help you out and we cab start making some good revenue for the company.

by JEGL

Christ .... I’m already in your frequent flyer program. You have all my data so why they hell do you require I enter my DOB, my passport #, etc. every time I try to check-I’m with CopaAirlines.

Aaaaaaarrrgh!!!

by Captain Fava

I think the new version looks and works better than the precious. I have had zero problems except for the boarding pass not showing up on my lock screen anymore. And yes, all my settings are correct, I think the problem is with CopaAirlines ’s location services: in fact CopaAirlines doesn’t even appear in the location services list. 🤷🏻‍♂️

by Carolina Hoffman

I recently booked a flight, but did it for the wrong date. The airline worked with me and was SO very helpful. I don’t remember who I spoke to but I have never gotten such fast and efficient service from any Airline.

by Saldjjj

CopaAirlines has come a long way. I just wish they added baggage tracking info or some way to search what carousel it’s at but honestly it was really easy to use and the GUI was pretty good.

by Anastasb

I’m surprised to see such a low rating. CopaAirlines worked perfectly for me and it’s very sleek and fast on top.

by DKSUR

For the past few weeks, it has been erroneous continuously - it keeps freezing and even closing on me while trying to do web check-in...; i’ve reinstalled it to no avail - same problem! please fix the bug!

by Adrianmiami

I actually wanted to go for Top Status on that Airline. They are even too stupid to add manually Business Class Miles. If you need stg online there is no way to re establish a password without calling them.
As efficient as tneir Banana Republic. No thanks. Going for a decent Airline ...and App

by Antonio A Roma

The good thing is that it provides basic information about booked flights, and apparently, allows check-ins to be made. It however is very basic, and does not provide for changes in bookings, not even seat bookings.

by Corwim

Good update but you still can't buy tickets, redeem miles and get information on Copa Club locations to mention a few.