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I lost a very important business because cancelled Turkish Airlines flight 1029
I lost a very important business for distributions and sales representative services, lost cost around 20K because Turkish Airlines just cancelled my flight, the Turkish Airlines flight number 1029 in April the 30th. from US to Bulgaria. After 5 hours spent in the phone calling several times for help we notice that some technical problem was facing T.A. However NO body at Turkish Airlines did care for us and just transferred my calls to different departments but no any real help. My wife and me were forced by the circumstances to accept a new traveling date but we lose 20K and the business anyway. Also we arranged for transportation to the Airport already for the original day and we lost that money too. We had to stay at hotel and spent money until finally get a flight. No body told me sorry for the inconvenience, or ways to be reimbursed or compensated. A rep from Turkish Airlines told me “no sense to claim back for it because Turkish Airlines will give you NO any compensation” to you not anyone. I understand now that there is a normal practice NOT to take care customers. Sorry but you are at your own when doing business with Turkish Airlines. not recommended this airline for you or anyone that look for serious and formal service. Your money in not valuable, not worth at TA. I will not recommend this company nor use anymore.
Useless App & Bad Customer Service
I agree with other reviews stating that the app interface looks nice, but the app is not useful, and Turkish Airlines’ customer service is deplorable. Basic functions like checking in and selecting seats are extremely difficult or impossible to arrange. If you call customer service, it is very difficult to reach an actual person, especially outside of the US. When we tried to use the app to check in for our international flights, we received a notice from TA that there was a problem and we needed to contact the TA “call center.” TA provided no information about how to reach the call center, and we couldn’t find any on the website. After several expensive international cell phone calls to random TA numbers, we couldn’t reach a person. We had to get to the airport extra early (as did everyone else on our flight who had the same problem) to make sure we were still booked on our flight. Then, on the flight, the flight attendants disappeared for many hours, never offering water or taking away trash. All around, a disappointing experience on TA. They need to improve their game considerably to be competitive.
Important futures unavailable
First of all, this application is much better than previous version, but still impossible to add flights purchased through external agent, impossible to add flights to apple wallet, when I add flight using booking reference, the system can not associate it to my membership number or contact information and can not save it in application. Another thing is upgrade - I can not find upgrade future in the app. In general I do not like comparisons, but Lufthansa group or United apps are much useful in regards of flight details and customer options. Please, take a look at it and update the app accordingly. I also agree with majority of TK customers regarding awful ground stuff Also, I would like to mention TK behavior related to seat selection and WiFi service - Do you know how much profit you have from TK*G customers? Why can not you make seat selection and WIFI free for them? UA upgrades all their *G and upper tier members automatically to premium economy. Ok, TK abolished comfort class, there are some other perks you can motivate your customers with. Being good in the air is not enough any more, do not you think so? Anyway, wish my favorite TK all the best and hope sometimes your app will be best as well as your other services like IST TK lounge Best,
Turkish Airlines has proven to have the worst airline service in the entire world. Not only are the online check in portals and apps dysfunctional, but the issues I have had trying to do simple things like choosing seats are unending. Now the airline has moved my flight from Barcelona to Istanbul forward by 11 hours - a flight I booked five months in advance. The change causes me to miss my connection to Los Angeles by over 6 hours! These flights were all booked together as a single reservation. The fact that Turkish would move my flight forward without consideration of its impact on my missing my connection is unspeakable. I will never, ever book flights with this airline again. They have proven to be a nightmare through every segment of the purchase, check in, and costumer experience.
Please improve defaults on site
Once the passenger states that they are from a country, that should come up as the default for where they live, etc, without having to scroll through 192 countries. Also, if the flight is from one country to another, those two could appear in the list as first choices. The site is good but could be excellent with a bit of UX tuning.
Much better than previous version
Much improvement on previous versions but still has a few quirks and bugs. Doesn’t let me manage my booking without entering my ticket number. Each time I enter the app or navigate within and return to manage my booking. Quite frustrating. Need to enter it once and it should save for future use. Love the fact you can book rewards flights (although a couple of minor bugs) and love that you can request special assistance from the app. A little clunky on the navigation but an overall improvement on the main web site and what was on before.
Bad customer service
TK customer service is so bad. My flight was canceled due to problem in the plane. When i tried to get the refund it was nightmare No one was knowing what to do. Starting from TK staff in my departure city, TK main office in Istanbul and TK phone customer service and TK Kuwait office. Now they have to email Istanbul office with my case to find a solution. Not sure why they have a manager in this office since he is not empowered to take decisions. One more thing, TK main phone no in Kuwait, no one picks up the phone. So we have to drive for the office
Does not generate mobile boarding pass
Flying a few times already with Turkish, the app refuses to generate mobile boarding passes. It just says “Due to operational reasons” or “Your flight is not suitable for mobile boarding pass”. How’s a flight to JFK or to Istanbul itself not suitable? Tried everything, through the website, got a new phone even, nothing. And good luck speaking to anyone at Turkish. The Facebook group chat just told me to get the paper pass at the airport and that’s it. Also the app refuses to remember that I have an upcoming flight. I have to manually input the reservation number each time I want to check my flight or when I have to check in, it never says I have upcoming flights. It’s a joke.
Really? You want a real review? Ok.
In flight, Turkish Air is fantastic. On the ground, not so hot. First example; check in in Houston, Tx IAH March 3, 2019. Business Class, the rudest person, female, handling the highest paying customers. She asked me if I was going to buy a visa on arrival. I looked at her and said I don’t need a visa for UAE, at that moment she became a jerk. I wasn’t treating her like she was stupid, I just pointed out a fact. I then Gave her my United Airlines Card and he said when I asked, “yes I applied your number”. For almost a month now I’ve been dealing with your incompetent 24 hour help personnel to get credit for the flight. In all it’s just not worth it. I may not like Emirates or Qatar Airlines as much but I don’t get a hassle from them.
Useless and waste of time.
For one more time, after all the updates, even though I booked my ticket on the corporate website, the app doesn’t issue the boarding pass. Even when I checked in and received my boarding pass via the website, the app will not show it and it asks me to check in again. After trying to check in again via the app in hope that I will get the birding pass on my Apple wallet, the app shows a message that due to operational reasons I have to visit the check in kiosk at the airport in order to get my boarding pass... What is the point of having an app when it doesn’t do the basic? You are better off using the website.
WORST AIRLINE EVER
Turkish Airlines is TERRIBLE. We have had the worst experience with them!! They cost me time, money and wasted my precious vacation time. Customer service is TERRIBLE! Staff is TERRIBLE and the fact that you have to submit and e mail or “feedback” and wait days for a response that doesn’t even answer questions is INSANE. Forget talking to a manager or anyone competent who can solve a problem. We had the worst experience and asked to be bumped up a class only on the way home only to be denied after “investigation” although all of their investigation was incorrect. I would never fly this airline again in my life and I will tell everyone I know to do the same.
Clunky and confusing
The app looks nice but the user experience is bad. It doesn’t follow the native swipe to go back iOS experience, when you check-in for a trip and want to go see that trip again you have to always provide your PNR and surname, when you use “My Trips” feature, it’s the same; the trip doesn’t persist and if you click done or navigate away you have to do it all over again. It didn’t allow me to create a boarding pass, and gave no reason as to why I can’t create one.
Didn’t allow online check in
Bought ticket through Expedia and could only pull up travel information through ticket number. Would not retain ticketing information so had to enter it for myself and my husband every time. When it came to check in for flight, I would scan our passports and it would say information saved yet I could not continue the check in process via my phone. Had to handle all check in through airport. Ugh!
I flew with Turkish airlines last summer for the first time in my life. Over all it was one of the most amazing experiences I have ever had! Amazing crew! Delicious food! Spectacular service! The cleanliness of the aircraft! Super clean bathroom! There was a hand lotion! - THANK YOU! and a flower in the bathroom! Did I mention how clean it was! I can’t stress that enough! DELTA, watch and learn! The crew was super attentive and on top of everything - with a pleasant smile on their faces! Did I mention the goody bag they give out that has a toothbrush, toothpaste, earplugs, sleeping shades, SOCKS and SLEEPERS (I’m still shocked)! I can go on and on but I need to go to sleep because I’m flying TURKISH AIRLINES again tomorrow! 😁 I wish one day I get to experience their first class flight! 1000 BRAVOS!!!
It’s getting better but still very troublesome.
I’m a Chinese citizen residing in Finland traveling to Istanbul from Helsinki. When I try to check in online, I uploaded all the documents yet I still can’t be issued a boarding pass. This is indeed what I expect since the staff needs to check my visa and my EU Residence Permit and whatnot. But I just hope that the app could tell users what’s wrong or why you can’t be issued a boarding pass, instead of when you click on the “Boarding Pass” button, nothing happens.
A better way to Contact apps
You can now contact Turkish Airlines: Book Flights customer service directly
via Email using our new site - AppContacter.com
Yes. Turkish Airlines: Book Flights is very safe to use. This is based on our NLP (Natural language processing) analysis of over 23,442 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Turkish Airlines: Book Flights Is 69.0/100.
Yes. Turkish Airlines: Book Flights is a totally legit app. This conclusion was arrived at by running over 23,442 Turkish Airlines: Book Flights User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Turkish Airlines: Book Flights Is 69.0/100.
Turkish Airlines: Book Flights works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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