Turkish Airlines: Book Flights Reviews

by Chalovska

I lost a very important business for distributions and sales representative services, lost cost around 20K because Turkish Airlines just cancelled my flight, the Turkish Airlines flight number 1029 in April the 30th. from US to Bulgaria. After 5 hours spent in the phone calling several times for help we notice that some technical problem was facing T.A. However NO body at Turkish Airlines did care for us and just transferred my calls to different departments but no any real help. My wife and me were forced by the circumstances to accept a new traveling date but we lose 20K and the business anyway. Also we arranged for transportation to the Airport already for the original day and we lost that money too. We had to stay at hotel and spent money until finally get a flight. No body told me sorry for the inconvenience, or ways to be reimbursed or compensated. A rep from Turkish Airlines told me “no sense to claim back for it because Turkish Airlines will give you NO any compensation” to you not anyone. I understand now that there is a normal practice NOT to take care customers. Sorry but you are at your own when doing business with Turkish Airlines. not recommended this airline for you or anyone that look for serious and formal service. Your money in not valuable, not worth at TA. I will not recommend this company nor use anymore.

by GQRhythm

Dad is flying over seas via this airline.

We go to sign him up via the website. When it came to the part of the application to select a password, there were no prompts or guidance. Every attempt at trying to type a password failed because when you’d go to type it would backspace. Turns out the password is a number only option. But because there is no prompt or note to tell you, it leaves the user thinking that there’s something wrong with the site.

In addition when attempting to do this process from a desktop browser, the browsers password manager attempts to insert a password as any new and up to date browser does. If the developer of this site would have done their job, the browser would have taken the necessary steps to ensure this wouldn’t happen.

Finally after figuring all this out and the account was created, we went to add his flight. Even after attempting to do this, his flight doesn’t show up under “my flights.”

There’s a lot to fix here.

by Nw1020

Turkish Airlines is TERRIBLE. We have had the worst experience with them!! They cost me time, money and wasted my precious vacation time. Customer service is TERRIBLE! Staff is TERRIBLE and the fact that you have to submit and e mail or “feedback” and wait days for a response that doesn’t even answer questions is INSANE. Forget talking to a manager or anyone competent who can solve a problem. We had the worst experience and asked to be bumped up a class only on the way home only to be denied after “investigation” although all of their investigation was incorrect. I would never fly this airline again in my life and I will tell everyone I know to do the same.

by Anaplasma

I made a date change for a reservation. The system indicated that the change was successfully completed. However this information was incorrect because both the email reservation update and the web page still showed the original date. When I repeated the operation, this time I got an error message indicating that the date change I wanted to make was not possible because the flight was already changed, even though it was not changed. In summary I was not able to change the date of the flight online even though they system indicated thatI could. The worst is that when I called thy, they did not know why this glitch happened. Moreover, they did not care that their system was not working properly. They did make the intended change on the phone with a fee although online date change was free, the one that did not work.

by 😏KMAB😎

1) TurkishAirlines is terrible. It’s nearly impossible to do anything that you think you should be able to do. For example, checking in. I tried multiple times to check into my flight and nothing worked.

2) customer service is terrible. It’s very difficult to find their customer service number on TurkishAirlines . Calling them is near pointless.

3) they LOVE to cancel flights without warning you and expect you to figure out how to make your other flights because those of course are still going. Oh, they reschedule often as well.

by Kbear Sf

TurkishAirlines looks nice and stylish but simply does not work. The user interface was designed by someone who has never used an app before. Even simple stuff simply does not work. To enter your address you have to use scroll wheels. But the scroll wheels for the cities aren’t complete. When one of the major cities in the US…one that TK serves… is mysteriously not on the list? Sometimes the list goes a thru P. Guess it’s )$&@ off for the rest of us. The password you need to set up is Numeric only But they don’t tell you that. None of the other indicators that you have made a choice show up where you expect them. Check boxes don’t look like checkboxes and there is nothing to guide you. Let’s hope aircraft maintenance is held to higher standard

by Abithagail

Turkish Airlines has proven to have the worst airline service in the entire world. Not only are the online check in portals and apps dysfunctional, but the issues I have had trying to do simple things like choosing seats are unending. Now the airline has moved my flight from Barcelona to Istanbul forward by 11 hours - a flight I booked five months in advance. The change causes me to miss my connection to Los Angeles by over 6 hours! These flights were all booked together as a single reservation. The fact that Turkish would move my flight forward without consideration of its impact on my missing my connection is unspeakable. I will never, ever book flights with this airline again. They have proven to be a nightmare through every segment of the purchase, check in, and costumer experience.

by Harossi

For one more time, after all the updates, even though I booked my ticket on the corporate website, TurkishAirlines doesn’t issue the boarding pass. Even when I checked in and received my boarding pass via the website, TurkishAirlines will not show it and it asks me to check in again. After trying to check in again via TurkishAirlines in hope that I will get the birding pass on my Apple wallet, TurkishAirlines shows a message that due to operational reasons I have to visit the check in kiosk at the airport in order to get my boarding pass...
What is the point of having an app when it doesn’t do the basic?
You are better off using the website.

by 1ragincajun

In flight, Turkish Air is fantastic. On the ground, not so hot.
First example; check in in Houston, Tx IAH March 3, 2019. Business Class, the rudest person, female, handling the highest paying customers. She asked me if I was going to buy a visa on arrival. I looked at her and said I don’t need a visa for UAE, at that moment she became a jerk. I wasn’t treating her like she was stupid, I just pointed out a fact.
I then Gave her my United Airlines Card and he said when I asked, “yes I applied your number”.
For almost a month now I’ve been dealing with your incompetent 24 hour help personnel to get credit for the flight.
In all it’s just not worth it. I may not like Emirates or Qatar Airlines as much but I don’t get a hassle from them.

by AntonStr

Flying a few times already with Turkish, TurkishAirlines refuses to generate mobile boarding passes. It just says “Due to operational reasons” or “Your flight is not suitable for mobile boarding pass”. How’s a flight to JFK or to Istanbul itself not suitable? Tried everything, through the website, got a new phone even, nothing. And good luck speaking to anyone at Turkish. The Facebook group chat just told me to get the paper pass at the airport and that’s it.
Also TurkishAirlines refuses to remember that I have an upcoming flight. I have to manually input the reservation number each time I want to check my flight or when I have to check in, it never says I have upcoming flights. It’s a joke.

by Mbclimber

Tl;Dr App is fine I guess, but nothing special. Turkish Airlines accounts are insecure and you'll probably lose your data when they are eventually hacked. 6 digit numeric pass codes are a sign of a company that doesn't take security seriously. I hope this changes.

My problems with their system have little to do with TurkishAirlines and everything to do with their lack of security. 6 digit numeric-only pass codes are laughably insecure. Even if they manage to salt and hash them with something secure like a couple thousand rounds of bcrypt (which I seriously doubt as anyone who could engineer this would have the common sense to not have this stupidly insecure password policy), most modern GPUs could chew through these hashes in minutes to hours. If they take this attitude towards their password policies, I imagine the rest of their system is built on antiquated security policies. Because of this, I imagine that it's only a matter of time until their system is hacked and user data leaked, if it hasn't already happened.

TurkishAirlines is fine, I guess. It appears to have basic functionality and allows booking of flights and managing reservations. So it receives one additional star for this.

by EV-traveler

The password does not seem to be stored on my Apple keychain.

As a result, I deleted my miles and smiles account. I’m pretty sure that’s not wants Turkish Airlines wants.

I am glad I made my reservations well in advance so I could deal with this problem and still get my ticket on time

Excepting that feature, TurkishAirlines works quite well, though it could be simplified with a word or two of explanation. It would be important to see the words “review these flights” and choose the one you like best when your app suggest the flights.

Programmers can use their own software easily, because they know what each entry actually does, but users are confronted with too much guessing. I realize this makes me look incompetent, but combining that with the miles and smiles goof up and the resulting unresponsive buttons wasted a lot of my time.

by Pistofkristof216

There’s no option for my city, “Los Angeles,” to put in my correct address. Kinda a big one to forget!Also whenever I try to manage my upcoming flight, which had a slight time change to 20 minutes after it previously was scheduled for, a pop-up shows says that my flight has been canceled or modified and I shouldCall customer service to either request a change or request a refund. This is not necessary because my flight is still happening and the time still works for me? So basically I can’t get into my flight until the day of at the airport I guess

by MarnieGee

I agree with other reviews stating that TurkishAirlines interface looks nice, but TurkishAirlines is not useful, and Turkish Airlines’ customer service is deplorable. Basic functions like checking in and selecting seats are extremely difficult or impossible to arrange. If you call customer service, it is very difficult to reach an actual person, especially outside of the US.

When we tried to use TurkishAirlines to check in for our international flights, we received a notice from TA that there was a problem and we needed to contact the TA “call center.” TA provided no information about how to reach the call center, and we couldn’t find any on the website. After several expensive international cell phone calls to random TA numbers, we couldn’t reach a person. We had to get to the airport extra early (as did everyone else on our flight who had the same problem) to make sure we were still booked on our flight. Then, on the flight, the flight attendants disappeared for many hours, never offering water or taking away trash. All around, a disappointing experience on TA. They need to improve their game considerably to be competitive.

by CatLoversFriend

After the latest updates there is a payment issue with international credit cards. Despite the fact that I have repeatedly reported the issue, developers could not get the details. Here it goes. Using iPhone XS Max I have iOS 15.2 and the latest Turkish App. After the payment address details entered and two continue etc TurkishAirlines goes back to the payment details again. Enter the address again, same infinite loop. Whatever it is there is not an error displayed. What is up with that?

by Lalout_72

Much improvement on previous versions but still has a few quirks and bugs. Doesn’t let me manage my booking without entering my ticket number. Each time I enter TurkishAirlines or navigate within and return to manage my booking. Quite frustrating. Need to enter it once and it should save for future use. Love the fact you can book rewards flights (although a couple of minor bugs) and love that you can request special assistance from TurkishAirlines . A little clunky on the navigation but an overall improvement on the main web site and what was on before.

by Taralynna

I love the color and layout of TurkishAirlines but it has some glitches. Every time I try to add a mileage program it erases my state and forces me to re select it, then the city. Then after I save and try again it repeats. Also signing up for the mileage program was a pain because it only accepts numerical passwords but it doesn’t tell you that so your pulling your hair out switch browsers trying to figure out what the problem could be. I also find it frustrating that I don’t receive any flight confirmation or acknowledgment for a few days. If they fixed those thing I would really enjoy TurkishAirlines .

by ნემო

First of all, this application is much better than previous version, but still impossible to add flights purchased through external agent, impossible to add flights to apple wallet, when I add flight using booking reference, the system can not associate it to my membership number or contact information and can not save it in application. Another thing is upgrade - I can not find upgrade future in TurkishAirlines . In general I do not like comparisons, but Lufthansa group or United apps are much useful in regards of flight details and customer options. Please, take a look at it and update TurkishAirlines accordingly. I also agree with majority of TK customers regarding awful ground stuff

Also, I would like to mention TK behavior related to seat selection and WiFi service - Do you know how much profit you have from TK*G customers? Why can not you make seat selection and WIFI free for them? UA upgrades all their *G and upper tier members automatically to premium economy. Ok, TK abolished comfort class, there are some other perks you can motivate your customers with. Being good in the air is not enough any more, do not you think so?

Anyway, wish my favorite TK all the best and hope sometimes your app will be best as well as your other services like IST TK lounge

Best,

by FreqFlyer23-09-2019

Initial versions were clunky. I fly very very frequently, I used TurkishAirlines several hundred times so I am now used to it and know how to get around its quirks and make the best out of it. But yes, generic out of context error messages are very annoying (when you try to create a boarding pass, etc) and sometimes you need to enter the same data multiple times, some data you cannot enter and certain areas just exhibit bad software development. However overall TurkishAirlines is moving in the right direction. And by and large does it for me.

by Mimsnow

TurkishAirlines makes booking so much easier especially that you can do everything on your own and don’t have to call them!
The call center is sooo bad representative tend to be a little rude and unhelpful so TurkishAirlines made it much easier now I book my tickets from the comforter of my own coach without even a laptop!

by Ex Pandora Fan

TurkishAirlines looks nice but the user experience is bad. It doesn’t follow the native swipe to go back iOS experience, when you check-in for a trip and want to go see that trip again you have to always provide your PNR and surname, when you use “My Trips” feature, it’s the same; the trip doesn’t persist and if you click done or navigate away you have to do it all over again. It didn’t allow me to create a boarding pass, and gave no reason as to why I can’t create one.

by Tahiti Beach Girl

Bought ticket through Expedia and could only pull up travel information through ticket number. Would not retain ticketing information so had to enter it for myself and my husband every time. When it came to check in for flight, I would scan our passports and it would say information saved yet I could not continue the check in process via my phone. Had to handle all check in through airport. Ugh!

by Edwardo7890

I’m a Chinese citizen residing in Finland traveling to Istanbul from Helsinki. When I try to check in online, I uploaded all the documents yet I still can’t be issued a boarding pass.

This is indeed what I expect since the staff needs to check my visa and my EU Residence Permit and whatnot. But I just hope that TurkishAirlines could tell users what’s wrong or why you can’t be issued a boarding pass, instead of when you click on the “Boarding Pass” button, nothing happens.

by Ryuiigg

Once the passenger states that they are from a country, that should come up as the default for where they live, etc, without having to scroll through 192 countries. Also, if the flight is from one country to another, those two could appear in the list as first choices. The site is good but could be excellent with a bit of UX tuning.

by Nokhethah

TK customer service is so bad. My flight was canceled due to problem in the plane. When i tried to get the refund it was nightmare
No one was knowing what to do. Starting from TK staff in my departure city, TK main office in Istanbul and TK phone customer service and TK Kuwait office. Now they have to email Istanbul office with my case to find a solution. Not sure why they have a manager in this office since he is not empowered to take decisions.
One more thing, TK main phone no in Kuwait, no one picks up the phone. So we have to drive for the office

by Dimitra Iakovidou

I flew with Turkish airlines last summer for the first time in my life.
Over all it was one of the most amazing experiences I have ever had!
Amazing crew! Delicious food! Spectacular service! The cleanliness of the aircraft!
Super clean bathroom!
There was a hand lotion! - THANK YOU! and a flower in the bathroom! Did I mention how clean it was! I can’t stress that enough!
DELTA, watch and learn!
The crew was super attentive and on top of everything - with a pleasant smile on their faces!
Did I mention the goody bag they give out that has a toothbrush, toothpaste, earplugs, sleeping shades, SOCKS and SLEEPERS (I’m still shocked)!
I can go on and on but I need to go to sleep because I’m flying TURKISH AIRLINES again tomorrow! 😁
I wish one day I get to experience their first class flight!
1000 BRAVOS!!!