Alaska Airlines Reviews

I have traveled on Alaska twice this year. The planes are old and worn out. Customer service is wonderful but the poor representatives can only deal with the info they have been given as ALASKA does not get them out into the planes so they can see what is really happening. The wait is hours to speak to customer service but they do call back within the time given which has been as much as 10 hours. Alaska does little to make one comfortable on a flight. No screens in the seat back so you have to figure out how to use your phone to enjoy a movie and hope you have that feature. The carts do not start by until at least 45 minutes to an hour into the flight. The over heads are small and always full. The alcohol is low quality (had to send back drinks as the mix was not worth the calories), on the website so many items are inaccurate or are not available especially no info on food - even on flights of several hours, (info on food in first class is especially lacking). Due to so many comfort items over looked by Alaska and their cost cutting in maintenance dating back to the jack screw fiasco that killed over hundred passengers, trusting this airline is still impossible. Other airlines are never perfect but at least they are more comfortable, websites easier to navigate, contain more info, and customer service is more accurate. If you can try another carrier you will probably enjoy it more.

I want to start off by saying, flying right now is stressful. Add on a very active 18 month old, our flights were that much more to worry about. I would like to give a huge thankful to everyone we encountered during our trip. I was flying with a 18 month old, a 6 year old and my husband, who was on standby for one flight. The moment we checked in, everyone was so helpful. From quickly getting our luggage checked to making sure my family was all on the flights together, we had the most amazing customer service. As we boarded each plane, the flight attendants cracked jokes seeing the stress in my face. The one that stood out the most to me was when I flew home alone with my youngest. As I was standing up to get off the plane, she grabbed my bags and said she’d help me off since my baby was asleep. After such a long day of travel, I’ve never been so thankful. I know in these times, people can be so frustrated and grumpy but I had the exact opposite experience with pretty much everyone I encountered and I’m so thankful.

I use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here.

I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on AlaskaAirlines. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on AlaskaAirlines for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on AlaskaAirlines; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to AlaskaAirlines, hoping to check in here so I get the right information here.
Overall, I like the easy navigation and options that AlaskaAirlines provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if AlaskaAirlines works out for me.

Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight.
A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record.
We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!!
Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!

I’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated.
I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with AlaskaAirlines and gladly uses it first anytime we start thinking about a trip.

AlaskaAirlines really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application.

I have 4 complaints about AlaskaAirlines.

1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time.

2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix

3. How can you possibly not Store my address which is already saved in AlaskaAirlines under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!?

4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!!

I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned.

It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and AlaskaAirlines is super easy to use and if you are a 1st time user of AlaskaAirlines . Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in AlaskaAirlines will ask if you want to add the boarding pass to your Wallet if you use an iPhone.

Excellent customer service every time I fly and have questions around booking, mileage plan, etc. The last flight was great customer service I have come to expect but it going even a step further by supporting myself and my daughter during an emotional time!! Everyone that helped me was super supportive and helped come up with ideas to follow procedures at the last minute to cancel a flight for my daughter at the airport right before I needed to board. We were able to get it canceled and still get me on my flight as the last one to board even under the stress of the last minute. It all worked out great but only due to excellent customer service and support!!! I would not have been able to do it without their help or feel calm that it was going to be okay while I was following procedures before boarding to cancel.

I live in Alaska, always fly Alaska and even have their Bank of America card. It’s the only way I can see my family and travel to do the sport I love. So when I traveled with my inflatable paddle board and it came back to me with stab marks in it and completely unuseable, I had no doubt that Alaska Airlines would take the appropriate accountability - not like the other airlines you’re seeing wrecking poor peoples wheelchairs. Please note that this paddleboard is extremely durable - I’ve not had any issue with it in normal outdoor circumstances: rocks, sticks, docks, dogs, etc.

Well unfortunately Alaska did not live up to expectations and have failed me. After asking for my ruined board to be replaced I was told that my stuff getting literally stabbed is normal wear and tear and that it was probably the belt. So don’t fly with anything you don’t want stabbed by Alaska’s apparently very spiky belts. Dogs, kids, subsistence food, just a few of the things I think people probably don’t want stabbed. Not that I have many options in leaving the state, but I am rethinking where my loyalty lies since this company isn’t taking care of me in return.

I love your Alaska app, I have it on a couple mobile devices. It is very useful when I am out of the country and need to check on my flights. It also updates quite well with gates and times within the United States! Easy for frequent travelers!

I have been a proud Alaska Gold Elite member for about six years now. This last year was horrible for all of us, 2020. I have now successfully taken two trips, one on Alaska to Puerto Vallarta in December. I have one scheduled for Palm Springs in a few weeks. I just made reservations for next December same destination.

My biggest regret was having cancel my Alaska reserv, to Cancun.... due to a 5 hr later arrival. I had to make a reservation on American Airlines to Cancun Jan 4-11, 2021
I have taken your early morning nonstop Seattle to Cancun probably 10 to 13 times since you began flying there again in November 2014. My experience on American Airlines was exhausting, and the stops made the trips terribly long, especially on the way home.

I hope and pray that someone is listening... and soon this year you will announce a return to your early nonstop departure Seattle to Cancun arriving at about 4 PM. With the return flight leaving Cancun about 5 pm.

With my recent experience on another airline, I can rate Alaska By Far Best Airline... Period!

******Please return your Seattle/Cancun nonstop to the 7:15 am departure,

This is my 2nd favorite airline app. Booking a flight is easy and I can get to information which is nice. United,Singapore, Southwest, JetBlue and others are about the same but I find the interface better. I will say though the best in the market is Delta. I am sure tons of people have tons to say about Delta but it’s true.

The one thing these apps can add is calendar views and better ability to look up awards with partner airlines. I also don’t like the coloration but I am being nit picky. Also if you track airline fare codes etc. Alaska isn’t quite and up front about it as other airlines. If you credit Alaska mileage it’s no big deal but if you credit other airlines it can be a bit annoying. Again minor things but it keeps it from 5 stars as to me on the Delta app I can easily get that information. Some other things like checkout can use help and saving to a wallet can be easier but these are very minor and things most people probably don’t care about.

Well. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it.

I’ve spent nearly six hours trying to book award travel to Europe. Every time I try to select a flight, it makes me log in all the information, only to tell me that there’s actually no availability. Called customer service twice, where they - very politely - explained that it isn’t their fault that IcelandAir isn’t updating their availability information. Meanwhile, every time I go to book a flight that’s shown as available on the website... it really isn’t.

What’s the point if your advertising flights to the customer and they can’t tell what’s really available or not? How is it not Alaska’s problem when they advertise award travel that doesn’t exist? How am I supposed to book a flight if the seats that are shown to be there... aren’t?

For years I’ve tried to support the hometown airline. But tonight was such a disaster, it’s the last straw. Begrudgingly going to start booking with Delta. Such a shame.

First and foremost, as an Alaskan with 5 people in our family, we have always appreciated the BOA AK Air credit cards for the companion fare tickets. They have saved us $1000’s per year for many years. In addition, the Club 49 program makes us feel we are valued and celebrated by this excellent company.

All that said, the thing we appreciate most is the professionalism, caring, and friendly nature of every employee that we have come across over the years. In 20 + years and many, many flights all over Alaska, contiguous US, and Canada; a negative word has never been heard by any of the employees about their employer, at any point. The employee always genuinely present themselves as fortunate to work for AK Air and even out of Alaska, they continue to carry the genuine friendliness that is present in so many residents of our great State.

We consider ourselves very lucky to have such great access, routes, and services to such an excellent service provider and only when no other option exists, will we travel on any other airlines; it’s simply and lessor experience on so many levels.

As you continue to grow and share your offerings with more and more people, please continue to protect your company values and culture, as they are what makes your company far and away one of the very best!

Sincerely,
A very appreciative Alaskan family

AlaskaAirlines has some serious usability flaws. Can’t checking in directly from flights purchased using AlaskaAirlines ? When purchasing app frequently fails. App also doesn’t allow you to search nonstop flights you have to filter them after you perform a search. When you look at your trips, flights are in different screens, would be much more useful on on screen. The first screen is the summary, but it doesn’t give you any summary, but they do give you a pretty photo, not very useful. Definitely could use improvements. I love Alaska Airlines. I usually will pay more to fly them, but AlaskaAirlines is definitely a huge area of improvement. With over 20 years of usability experience and almost 20 years of mobile experience, Alaska Airlines mobile team needs to focus on users needs and ease of use.

I wish your app had the option to book a new flight when a flight gets canceled.
I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need.
I love this airline and I want it to thrive. I would love to see a revolution of not only Ak Airlines, but all airlines.
I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be and option that is covered when a flight gets canceled as well. This trip cost us a lot more than we are planing and the wait times to get help was insane.
I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time.
If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!

I am very frustrated with AlaskaAirlines right now. I can only reserve food through AlaskaAirlines and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through AlaskaAirlines and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot.
Kris Johnson

I have been a frequent flyer and member of their mileage plan for 32 years. My first and foremost number one consideration is to always fly ALASKA AIRLINES or one of ALASKA’S partner airlines. When this is not possible, I am always a bit sad to fly with another airline and leave my good air travel friends.
I have always appreciated the friendly spirit of all ranks/positions of their employees. I believe ALASKA AIRLINES has safety as a number one priority.
I have witnessed in past 30 plus years that ALASKA has been in the forefront of instituting new technologies and innovations for both passenger safety and convenience for their customer base.
One last note to consider, their MILEAGE PLAN is the best and easiest in the industry to plan, use and acquire free travel on ALASKA or their PARTNER AIRLINES.
If you have not flown with ALASKA AIRLINES please give it a try as I will bet you will not be disappointed!

When we went to drop our luggage at the drop off counter, the gentleman attendant was super friendly and such a good attitude! I explained to him that at the time of booking my flight, I had requested wheel chair assistance due to just having major surgery. I told him that I thought I could actually walk to the gate, but requested to board early (I picked our seats out when I booked), do I wouldn’t have to stand in long line. He said yes and checked his computer and moved us up a few rows, to reduce the amount of walking, as he said the jetway (tunnel) was lengthy so I would be doing plenty of walking to get there. That was so very considerate!
In addition, when going through clearance I explained to the nice TSA attendant (female) that I had had surgery, and that I had drains which might be a problem when they scanned me. Which it did. However, she was very professional in doing the pat down, and explained exactly what she was going to be doing. While it took a lot of time, she did a great job. I appreciate her attitude and how she conducted herself while doing her job!
Thank you for having such great people at your San Diego airport facility.
I look forward to flying with you again!
Laura Buffington
Kelso, WA

I woke up extremely early to catch a flight to attend my grandmothers funeral, only to find I had mistakenly booked it for a month late. I was panicked and heavy hearted. Through my tears, I called Alaska to see if anything was available. The customer service rep was quiet as I heard the computer keyboard clicking. My heart breaking that I would miss my only opportunity to pay my last respects to my grandmother.
A few very long minutes later, the Alaska rep spoke the sweetest words I’ve ever heard, “I have you rebooked on a flight leaving today...you try to make the best of this trip. I am happy to help.” Alaska comes though for my family and I AGAIN! My loyalty was decided in one genuinely kind and considerate action by a friendly and caring Alaska rep that probably has no idea how much this means to me! Thank you so much Boise rep!!

As a million miler with Alaska I am qualified to speak highly on behalf of this service oriented company. I go out of my way to use Alaska because they go out of their way to make my travel as convenient as possible. Having lost my gold status with Alaska at one point and having accepted a position with a company that required weekly travel and very early flights I was in a bind. Living on Bainbridge Island with the earliest ferry at 4:45 am made it impossible to make a 6:00 am to San Diego with out gold status and the ability to enter security in the gold status line. I appealed in writing to the president of Alaska to reinstate my gold status early knowing I would get there in a matter of months and the response was quick and positive. That is one of many reasons I will always choose Alaska Airlines.

I flew with Alaska airlines for past 15 years, at least 2 flights a month over 5k miles around trip. There is absolutely no loyalty! No customer service and no care. Make sure to read the fine print on insurance and baggage coverage! #this app have damaged to beyond recognition to our baby stroller that is worth over 500 bucks and surprise no coverage! I knew a stroller was expensive, and I thought Alaska Airline takes care of baggage. Surprisingly they don’t, I have flew with Alaska airlines despite the other airlines being hundreds of dollars cheaper. Just for one factor of thinking customer service is beyond other airlines, which I have realize there is none. Absolute worst airlines!!!! Really wish delta airlines would come and do more service in Alaska. #deltaiarlines I have lost hundreds and thousands of dollars to being committed to Alaska Airlines! And this is what I have in return. Wish I can upload photos into this review to explode how Alaska airline damages cargo! Beyond recognition.

My favorite airline! I’ve been flying with Alaska Airlines for many years. Friendly pilots and flight attendants. Their customer care representatives have always been great and I rarely have to wait on hold for more than a few minutes when I call. I love the yearly $99 companion fare & other benefits they offer with the VISA Signature card. My family & I usually fly during holidays & I like that there are no blackout dates when using the companion fare. During flights, I really enjoy the cheese plates and selection of cocktails they offer ...as well as the friendly staff. My flights are almost always right on time! The planes are clean & pretty comfortable (for an aircraft). I try to book First Class when available and the staff always makes it a fun & comfortable experience.

Consistently high quality app that provides all the user friendly IO features (like the Domino’s App) to make selecting and analyzing flights to/from Alaska and other destinations so incredibly simple. Additionally, the quality of service I always receive from attendants, pilots, and customer service is outstanding and the best single Airlines service in the world. I’ve traveled on several so I know (Turkish, Delta, United, American, Spirit, and some other int’l ones too). The respect to the military is candid, genuine, and every person in the company seems to know that, too. Unlike some other airlines...Lastly, I absolutely love the airline meals provided. Quality, Healthy, and packed with Protein because it’s gotta FIT ‘YER MACROS BRO. All in all, I will continue my quest to become a million miles flyer!

During a recent phone call to reservations, I received the best service I’ve ever had with Alaska Airlines! After a death in our family, the agent went out of their way to help with our reservation. The compassion and patience she showed was outstanding! I wish I could remember her name but I can’t. I’m seeing Alaska Airlines moving in an even more positive customer service direction that surpasses any airline I’ve ever flown with. British Airways was my number one, but Alaska Airlines has now taken that spot! Even during unexpected cancellations or delays, which don’t happen very often, they are responsive and do there best to accommodate their customers. I highly recommend this Airlines for travel.

My family and I only use Alaska Airlines to travel. The staff is more than helpful friendly and knowledgeable. The air miles program and companion fare program are a huge help to our budget on traveling. Oh and don’t forget the 49 club. I would say this airline is very consumer friendly. My wife and I have five kids so most of the time in the past on other airlines we tried aren’t accommodating to a group that size without spreading us all over the plan. I have had to use customer service before and I wish I could remember the lady’s name that help me in a time of need and grievance to get my family to where we needed to go without costing everything we had. I will always remember that. So yeah way to go Alaska Airlines.