Contact Singapore Airlines Support

To whoever wants to read this: Singapore Airlines website, app, customer service, technology in whole are absolutely terrible. I truly do not even know where to begin on how frustratingly difficult it is to accomplish simple tasks like booking a flight. I tried to book on the website which did not work because there are continue buttons that do not work with no explanation why. So, I try the app and get to the payment option which did not work for my visa or Amex. So I try to Chat with Kris which gives me the message that I need to call Customer Service. I call customer service and the automated message tells me the hold is over an hour because of the pandemic and to chat with Kris. I don’t have enough expletives to describe how bad this experience was. Dear SIA - I hope you get your customer experience together. It is complete trash.

Seriously, non-existent. It’s not that their customer service is bad, it’s that they DO NOT HAVE customer service. My name is incorrect in some parts of their system. I’ve been trying for two weeks (via web form, chat, and phone calls where I waited on hold for 2+ hours) and it is IMPOSSIBLE to get any help. Singapore Airlines sells tickets and they have nice people staffing the ticket counter at the airport, but in between those two things is absolutely nothing. Now my flight is tomorrow, I’m unable to complete the online check-in, and I have no way of contacting anyone to fix this problem. I will never fly with this airline again.

First things first, I say this all as a designer myself. This app is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive. Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, the app does not display layover information, or how long each flight is, which seems too important to miss out.