Spirit Airlines Reviews

I’m a frequent flyer and have been with Spirit for almost 10 yrs. Without failure they have always been good to me except for and I say again only when COVID -19 started. I don’t think any airline was prepared on how to deal with COVID-19.
Over all they are affordable and there Pilots are amazing the flight attendants varies but the seats could be a lot more comfortable even the big seats which they call first class. At $100-$130 that seat should give me a message be heated recline and should come with a free glass of wine. But for that kind of service I would have to switch to a different airline altogether. Well spirit I’m a ride or die type of gal so I guess we are stuck with one another. It’s good to have wi-if now so I guess you are working to make it better so no complaints a little at a time. Please stop going up on your bags the pricing for carry on is more the a checked bag why, there’s no reason for this seriously. We are all trying to survive Along with that comes traveling so be a little more considerate to your dedicated customers and your pricing. Things change all the time just be aware to how much your adjusting your prices. For many it hurts they’re pockets especially to a med to large size family. Ijs thanks spirit for all the safe travel to and from much appreciated.

The first flight I’ve ever did in my 40 years on this earth was on spirit airline and it was from St. Louis Missouri to Orlando Florida I was in a first class seat had a window seat the flight attendants could tell I was nervous from the start so they talked me through takeoff they talk to me through any turbulence that we have and they talk to me through landing they were so helpful and so polite as soon as I got to the airport I needed a wheelchair because I just tore my meniscus and my ACL and my knee and I knew I couldn’t walk they got me a wheelchair immediately took me to security got me to where I needed to be offered to stop for me to get food or drinks stop to use the restroom and these were spirit airline people I would definitely recommend flying spirit it was actually a really good flight I flew a different airline on the way home because I couldn’t find a Spirit plane ride for that day and time that I needed and it was nothing compared to Spirit and it was one of the number one airlines that are talked about so I definitely recommend spirit

Hello,
I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in SpiritAirlines , are labeled just fine, but here’s what could be fixed:
The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar.
Thank you for taking the time to read this, and hope these issues can be resolved soon.

Honestly had the worst round trip with Spirit! Would never recommend anyone ever fly with them! I’d rather pay a little extra next time then go through all the canceled and delayed flights! First of all if you cancel someone’s flight that had been booked months in advance and purchased seats they should got an email for another available flight for the same day! After 50 minutes on hold I finally got a hold of someone who needed to book me into another flight as SpiritAirlines was not working! They managed to change my flight from FLL (where i was) to PHL(where is was trying to get) it ended up being a flight from PHL to FLL , I got told I was lucky since there was only 1 seat available , but it was still wrong! Then the managed to change my return date (it was never mentioned to the person on the phone to change it) to 2 days later! After getting off the phone and looking at my app to see if the flights had been updated it was all wrong , and had to call again! This time holding for over an hour! Finally got someone else on the line who said that the flight we had tried to book since 8 in the morning after finding out the flight had been canceled had no seats available , but I could see on the website that there were 3 seats open at the time of the call! Honestly I’d give them less than a 1 star rating but it’s not possible!

I prepaid for a Carrie on bag it was smaller then a laptop and easily could have fit under my seat but I had a backpack that was small but full so that’s why I prepaid for the carry on , well I get to the plane to board and they scanned my ticket and no extra bag was found , I didn’t have a physical card but had cash Apple Pay my I’d card information and they would not let me on the plane or take any of my payment systems or the cash , the lady had the nerve to tell me to ask a stranger to pay for me , I’m an intervert and at this point I’m completely humiliated and my anxiety is higher then it’s ever been in my life , they told me to step aside and they were preparing to cancel my flight over this very small issue that was technically there problem to begin with , I’m not a negative person I always try and find the good in things but the way I was treated was extremely uncomfortable embarrassing I will never ever fly spirit ever again in my life , and I’ll go out of my way to tell people to not to fly then as well , thank god a nice older lady heard what was going on because the flight attendant was being loud and obnoxious and offered to put it on her credit card and I gave her a $20 tip on top of the ridiculous $65 fee for the smallest bag ever ! I’m so disappointed in this company 😡

I am a Spirit frequent flyer and a Free Spirit member. First they cancel my original flight for 4/29, give me a credit that I use on 4/24 to book a flight 5/16. I purchase 2 Big Front Seats, Flex flight, 2 checked bags, 2 carryon bags and priority boarding. Just by chance I check the flight and find out they have moved my partner to a different Big Front Seat and move me back to row 4 an ausle seat. Why? No notification, text, or email asking me if this is ok!!!! Im signed up for text notification and still nothing. I call the number, by the way, what a joke to try and speak to someone!!!! Im told that crew members have been given my paid for seats!!! All they can di is offer me a credit!!!! I say, move your crew members to unpaid seating. Plus, with the virus problems, I paid to be seated with my partner, not strangers!! This is not acceptable treatment to your buying public! Frustration with non-English speaking personnel only makes this maddening!!!!

It all started with me canceling my flight within 24hours of booking it and I had the guarantee to make sure I get my money back should I have to cancel for any reason. And unfortunately I did have to cancel I get a reply by their SMS TELLING ME all is good and I should receive a refund within 7 days. Then 15 days later, I received nothing, I try to call and go through all the hoops to be told I didn’t “do my part” after 2 hours of struggling with virtual help and phone conversations with actual Indian representatives( outsourcing probably) . They basically told me to go F#%k myself. So if I can help anyone to stay as far away from spirit airlines as possible, then I’ve done my part. They are horrible and don’t value customers or customer service. The worst possible experience I can ever recall. I’m usually a very tolerable person but when everyone tried to blame you when you have all the proof saying that you did your part and they pretend that it didn’t happen, that’s when I draw the line. To blatantly tell me there’s nothing they can do for me even with all the proof I provided, then I will fire back. I don’t write reviews this way but boy did they push my buttons today. I hope this helps people stay away, far away!!!!

My siblings surprised me while I was on my birthday vacation in Florida recently which was amazing. I decided to cancel my flight with AA to fly back with them..... I have flown Spirit in the past and thought their service had improved....... The website was difficult to navigate and I was unable to upgrade my seat and pay for my luggage (which would have been free on AA). The ground staff was very unprofessional. Some members were leaning on the counter, others were distracted by their cell phones and one refused to answer a question because she was not 'working'. I paid for my luggage, and my sister realized that she didn't need to pay for her. ( the one personal bag Is very confusing) When I asked for a refund for my luggage. I was told that my bag was already on the belt and there was nothing that could be done. I must admit another employee saw my frustration and attempted to help which ended in the same result. I think this airline needs to be more client centered. I would be happy to offer my services to help to improve the quality of customer service. Donna A 8:30 pm flight from FLL to Philadelphia on 2/5/22.

Recently flew Spirit on a nonstop from Myrtle Beach to Boston. Everything was perfect EXCEPT the seating. Flight crew was marvelous, the aircraft was sparkling clean and the flight was smooth as could be. Got in we’ll ahead of schedule. So 5 stars on all of that. But then you sit down. Can’t move the seat at all. Can’t cross your legs. Items stowed under the seat from the passenger behind me were bumping my foot. Fold down tray for any use was really so small it could hardly hold anything. Just waaay too tight! I know, Spirit might say well we offer seats with more leg room so what’s the big deal? Yes, they offer those extra leg room seats but at an extra premium price. C’mon Spirit, do better please! Sacrifice one row, give everyone an extra couple of inches of space and charge a couple extra dollars to each passenger instead of gouging someone to be even halfway comfortable. Thanks for entertaining such a proposal. I’m sure I’m not the only one who has ever expressed this desire for a more comfortable flight experience.

My flight from LA to Houston the agent checked me in and did not charged me for my carry on bag. Even though I’ve asked the agent if there were charges and she replied NO which I was fine with it. Then arriving to Houston and getting to my final destination New Jersey before boarding this rude agent started asking me to get out of the boarding line. And I was asking why? Then she said that I needed to pay for my carry on. I was so upset asking her why from LA they didn’t charge me for anything and why they started giving me problems? But that just not happened to me even with other passengers and I was like this is ridiculous cause they should have charged since the begging not making people think that everything with our flight is fine. But this is the part that got me more angry when finally boarding and putting my carry on at cabin baggage there were many spaces empty. In conclusion I’m a traveler and just because of this bitter situation I would NEVER travel with spirit again! This flight was an emergency for me but NEVER again, FRONTIER is way better then this airline even the customer service. If you are looking for something affordable and good service go for FRONTIER or UNITED airline.

I will never forget when Covid started n I had already purchased a return ticket from another airline… everything was rapidly closing down in Florida… I couldn’t get through to the airline I had purchased my ticket from n decided to do “call back “ as they suggested… I waited up until 2am n never received a call back from them… so I decided to purchase a new ticket from you… Spirit Airline…. there were lines of people everywhere all over the airport … stranded n trying to get back home… I felt so sorry for all of them …but Spirit Airlines you came through for me… I went through Security…went to my Gate n the plane left right on time… I will be forever grateful to Spirit airlines for coming through for me n all of your customers during one of the most stressful times in our Nation n worldwide Thank you❤️

This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city Spirit is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time.

Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline.

Lastly when we called to see why SpiritAirlines crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!

My son received an email stating that his flight has been canceled on Christmas Day, with no reason why… He has gone out of his way to have a test done and have Christmas with me for the first time in my home since he was 18… So much looking forward to having him home for Christmas! With no help from spirit, He had to rebook it himself for the next day for the same time of departure. They did not rollover!!! Then they lost the reservation for the paid bags for the flight over; he had to fight to get that re-addressed, they put it on his return flight. Thank God he had a return flight because we would’ve lost the money on the paid bags that were paid for and checked in for the flight over!!
Yes we are very fortunate that spirit is still alive and therefore available for the vacation travelers… However they don’t make it easy to help you out when they’ve made the changes that they really should help you out with! Want to love you Spirit....but.....

If I could give lower than one star, I would. Spirit starts low but charges you extra for anything additional such as seat selection and carry ons. If you need to be anywhere on time, don’t use Spirit. I’ve never had as many delays and cancellations as with Spirit. Sometimes multiple delays in one trip. They have a reputation of cancelling your flight in less than 24 hours of your trip with no reason and will not help you rebook. I received a text message that I will receive an email on how to rebook my flight, but never did. I used their chat service and it’s all automated responses and didn’t receive any help after being on hold for hours. I attempted calling and was on hold for 45 minutes until it just hung up after receiving a digital recording stating, “Sorry for the high call volume”. Lastly, the flights always have tough landings like a teenager with a fresh learner’s permit. You think you’re saving money but once you include having to rebook or get another airline last minute because you get no help from Spirit, plus extending your hotel stay, it’s actually pretty costly. STAY AWAY FROM SPIRIT!

SpiritAirlines okay. I was able to look at my flight time and boarding passes (it did not crash on me like other users seem to deal with). However, I wanted to move our seats on our flight, so I did that. But then it never updated our boarding pass with the new seats I chose. Instead, the pass check to “check at gate”. So, I went up to the attendant and told them the pass said I needed to check in with them and that I had moved our seats using SpiritAirlines . She prints off boarding passes for us and instead of them being he seats I chose, they are all the way at the back of the plane and we are no longer next to one another. I explained to her the seats I had chosen and asked if we could have those, but she said those seats were already taken. If you’re going to make an app, all aspects of SpiritAirlines should function. To show the seats I chose were available and then to find out they actually aren’t and we got moved to the very last row of the plane is very disappointing and frustrating.

I travel every year and gave spirit a try a year ago. Now I only travel on spirit. This is why:
1. Cant beat the prices a lot of times.
2. I’m not sure why or how but I swear u don’t feel the turbulence as much on these planes. I used to travel on United and their planes felt like tin cans and shaking so much. I was a nervous wreck. Have traveled four times in one year in spirit and wow what a difference. I swear the plane does not shake at all even while goi g through turbulence.
3. As long as ur mindful of the extra expenses and how to avoid them ur good. Like check in online, pay for ur luggage when buying the ticket so it’s cheaper. Only bring a carry on or one suitcase but not both bc it’ll cost u like $55 each more or less.
Cons:
Seats are not too comfortable. If u want to sleep u must bring a neck donut bc the seats head area don’t have those little wings to rest ur head.
And bring ur own food like a sandwich bc u have to buy the food and it’s just snacks really.
A water bottle is like $3
But that’s hard fly aféala breaker when ur paying a deal of $40 from Nj to Texas plus $45 for a carry on. Also if u can put all u need in a small backpack the size of a purse u don’t pay anything st all for luggage.
That’s it! Oh and they’re always on time!

When I think about budget travel experience, one way or another means expending anyways. Airline savings transfers to hotel, car rental, car rental overhead charges undisclosed until reaching the rental counter, and wait, that is another story; flying with Spirit means that it will keep your informed about changes. They have several ways to contact them. Inflight experience is smooth as flying without air turbulence, sometimes is funny when flight attendants break the ice with their spiced up jokes and activities. Using SpiritAirlines helped to get boarding passes, add them to the wallet, and receive a relief when the automated email confirmation messes up your other passengers names assuming the buyer's last name defaults the others, which is an opportunity. Thanks.

I’m trying my best to like Spirit Airlines, and I shouldn’t complain about the money they’ve saved me. However, there are a few issues that rub me the wrong way that weren’t known prior to biting on their BOA credit card scam. #1, I wouldn’t have gotten the card and opted for a southwest airline card had I known they only fly to hubs when they feel like it ( in my case ft Myers fl), #2, the booking website could be the worst ever and #3, pack a lunch if you have to wait for your luggage. I realize the airline is no-frills, and going through growing pains, but I hope they remember to take care of the early passengers who jumped onboard if the succeed, it’s been a trying process. As a side note, I’ve never had a negative experience with any employee interaction, kudos to them!

I’ll never fly with Spirit again. Not only is their customer service absolutely TERRIBLE, but so is SpiritAirlines. Constantly giving me an error message, never does anything I need it to do. Can’t check in, can’t change/edit anything in app OR from their website. Error after error. I highly discourage everyone from flying Spirit. Cheap does not mean good and they won’t be very helpful if you try to get assistance from them directly. The woman I spoke to over the phone was giggling and laughing, probably with one of her coworkers, while I was obviously stressed and hoping for someone to address my concerns over this trip that they cancelled less than 24 hours before my flight. Messaging them over text is no better and takes hours to complete a conversation, although they still aren’t helpful there either. I’ve learned my lesson. I hope that Spirit hires people who care about their job and take it seriously in the future. Never again!

I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it

Where do I begin? First off, my flight was cancelled due to bad weather. I called customer service to see what my options were. The employee I talked to was very nice however, she could not rebook me on a similar flight. My original flight was from Aguadilla, Puerto Rico to Orlando. I was told that they could refund my money. That truly is not an option because I’m on vacation and need to get home. So I asked her if there was an alternate flight. The only viable solution was to leave out of San Juan the following day (an hour and a half out of the way) and arrive in Ft. Lauderdale. I had paid extra for 2 big seats in the front of the airplane. I asked her if she could give me the same seats and she replied that I couldn’t get row 2 but I could get row 6 which would be the same (I later found out that is a lie). So I said that’s fine. She informed me that I also have a $36 credit that will expire in October for a future flight (not gonna happen) because of a price difference. So now I’ve been trying to check in for this flight that I’m reluctantly trying to get on which I have doubts is going to leave or not and SpiritAirlines is frozen/crashing. It’s very frustrating! I was able to check in on the website (I think) but I want to have my boarding passes on my phone because I have no access to a printer. Heaven forbid I go to the airport tomorrow and pay $10 per ticket to print it out! Maybe I’ll use my $36 credit...what a joke airline!

Every time I want to check in or want to see my tickets it looks like it’s going to open but it crashes and it takes me back to just the front menu, so when I need to check in I have to do it in a computer. It does let me buy the tickets and look at what’s available. Another thing I noticed is that as a $9 member I don’t see the deals or it doesn’t give me the same deals as someone who is not a member 👎 Please fix the bug on SpiritAirlines 🙏🏽 it sure would be nice to have my ticket on my phone app.

Here is the reason why I gave them one star .i was going to book a flight through their app but I received an email telling me that something went wrong and I have to call them .so I went ahead and called the phone number in the email I received it so,after 15 min in hold someone answer me he was nice and tell me they the booking didn’t win true because the card declined don’t know why I always use this card for all my purchases but it’s ok .then he told me he can book me by phone and almost after over 40 min he hang the phone and cursing me because he couldn’t finish which I told him it’s ok my concern was just to make sure my card will not charge .then thanked him and told him I can go ahead and book it my self again online that will be easy but he insisted to do it by the phone which the price was more higher than online ,so please everyone read this review don’t waste your time and money with this company specially if you are immigrants,thanks

My mother Lin law was dying and need a flight from Myrtle beach. Got on line and tried to book it. Less then 24 hours so it kept showing available but would not book it. Called them and held on almost 1 hour 40 minutes and finally someone came in. Suggested i join their $9 club and go directly to the airport to have them book it. Got there 3 hours prior and was told they could not help me. I told them about holding on for so long and told to join the club. They apologized and said “we hear this all the time”. Offered to file a complaint but they did nothing. Bought a real ticket from a legit airline and got there. Since then tried to see what my $9 club gets me. NOTHING. Sign in and there is no options to use it ANYWHERE. No instructions or help unless you want to wait an hour or more to speak to someone. Go Frontier if you want a discount airline. This may be cheap but no good when all they do is take your money.

I’ve never wrote a review for a bad app but I had to do it this time. I don’t understand how a national company this big that flies people all over the country can’t afford to hire a real development team. SpiritAirlines has countless bugs. I am an IT admin so I deal with electronics everyday but I can’t get SpiritAirlines to finish the check in process. If I relaunch SpiritAirlines multiple times I will get a different upgrade price for the same seat. Then in the total price summary the seats will be yet again a different price. When you get the pay button, it shows a different price from the total above. Once you just bite the bullet and pay what it decided randomly then an error will come up saying to contact agent for full check in- not paid in full. I would love to pay so I don’t have to deal with it at the airport but no, not in SpiritAirlines. I will not fly this airline until I hear that the basic functionality issues are resolved. Going back to United.

While on vacation in Austin, we used SpiritAirlines to purchase our bags and check in for our upcoming flight. An error message appeared on SpiritAirlines , indicating our baggage payment hadn’t processed, so we tried it again several more times only for it to suddenly inform us that it had been working the entire time and we had purchased 10 bags instead of 2 and charging us $450 instead of $90. This left us with $17 in our bank account while traveling abroad. After 2 hours on the phone between Spirit and the bank, we were informed that due to the way they process transactions, our money would be returned to us in 5-7 business days. To add insult to injury, I had to fight with a customer service rep to even have our bags compensated for the idiotic mishandling. I’m beyond disappointed with this experience. I’ve flown budget carriers around the world, but this is by far the most pathetic excuse for an airline I’ve ever seen.

I’ve never written a review for an app before. I’ve never felt strongly enough. However there’s a first time for everything! SpiritAirlines is a waste of space. None of the functionality ever works. I end up using the website and even there only about half the functionality works. I’m all about a bargain airline but not having a functioning app is next level. Why even have an app if it doesn’t work? Just get rid of it. You make everyone print their boarding passes anyway and the check flight status doesn’t work and I can’t look up my trips so really, just fire the developers in charge and instead allocate that money to try and improve efficiency so when I’m checking how delayed my flight is (on safari because I can’t in SpiritAirlines ) maybe it’ll only be delayed a little bit because let’s be realistic it’ll always be delayed - it’s just a matter of by how much.

I read the reviews before installing SpiritAirlines , so I knew that it was not going to be pretty. But I prefer using a digital boarding pass on my phone instead of having to print a paper copy and trying to keep track of it, so I took a chance on SpiritAirlines . It is utter garbage! I couldn’t even access any of the features because it would not allow me to sign in. My last name is St. Pierre and I kept getting a “validation error” for my surname. Obviously whoever created SpiritAirlines never considered that someone might have a surname that has punctuation or a space in it. I checked my confirmation email to see how Spirit had listed my last name (St Pierre) and tried that ... did not work. So I tried every other variation (no period/no space, period/space, all caps, no caps etc. etc.) and nothing worked! So I’ve now deleted SpiritAirlines and will resort to paper boarding pass. Useless! Ugh!

I saw that SpiritAirlines only had 1.8 stars but I thought, how bad could it be?Admittedly I did not read the reviews right away. Simple concept and plenty of other airlines can do it, why can’t Spirit?
Boy was I wrong! SpiritAirlines is literally the worst app I have ever used. It crashes every time I attempt to use it. Our flight got canceled and I tried to use it to reschedule, view statuses, and check-in. I could do nothing on it. My husband finally called to reschedule. He had to wait for about a half hour just to reach someone. So frustrating when it could’ve been all done in a good app in less than 10 minutes. I finally went on a computer to check in and add my baggage. I am unable to pull up my boarding pass and after reading the reviews don’t trust that it’ll work at the airport either so will be printing them. Hire a new development team Spirit!

Feel horrible for the people with such bad experiences! I haven’t had an issue (prob jinxing myself here) I pay a cheap price.. so not complaining about no free snack or drink on plane.. had a nice size rolling suitcase from Walmart - fit as my free personal bag with 5 days worth of stuff packed .. never really had an issue with taking off late or cancellation. Maybe I’m just lucky with spirit? It’s nice to have an option when you can’t necessarily afford the others, and really just want to be able to visit loved ones far away. If I HAD to complain about something my son is 6’3” and has to sit sideways but they offer bigger seats. Just too pricey. He can sit sideways not a long flight lol

I didn’t have any issues with SpiritAirlines . I was able to check in day before just like the email said. I already picked my seats and checked my bag in. And SpiritAirlines saved my place even when it said I was timed out. If you’re not tech illiterate you shouldn’t have any problems. I’ve also been able to find new flights back home easily. I guess one thing I can point out is that when I did search for a flight SpiritAirlines showed none then upon searching again I found some. That could have something to do with the time out. If you’re considering SpiritAirlines for flight just try it, wasn’t bad for me 🤷🏽‍♀️

I would pay AT LEAST another $200 to get where I need to go than constantly be delayed and not notified until the last minute. That must by their portfolio. Got a one way flight three months in advance then last minute they changed the flight to a 4STOP FLIGHT last minute. Had to cancel through text only. The flight back was on time until we got to the airport. Flight attendant told us they didn’t know what was going on- SpiritAirlines didn’t either/never got an email notice- and just said that once we were boarded they would know? Sat in the plane for 3 hrs without notice. Once again, seems like their portfolio to not know or care what they tell you. You have to give your first born child to even get a discount or refund.

Take any other Airline.

Using my name and confirmation number it was able to find my flight, but for some reason found two identical flights. I picked one of them and tried to pay for a carry on bag. After entering in my credit card info, I was taken to the hazardous materials screen, but when I clicked the button I got a pop-up saying I hadn’t paid in full. When I cancelled and reloaded SpiritAirlines , there was now only one flight found not 2. It somehow remembered that I wanted a carry-on, but still wouldn’t give me a boarding pass. Went to the website in a web browser and tried to do it there. It told me to call customer service to check in. Got bounced around various menus and finally thought I had found the right one about help with check in but the recorded voice just said “goodbye” and hung up on me.