Omio: Europe & U.S. Travel Reviews

by GondorGold

I really liked goeuro and had been using it for about 6 months while living in Europe, but last month Omio glitched and charged my card for a bunch of tickets I didn’t buy- customer service admitted to me that the iPhone app had glitched and the problem had been solved, but only refunded the most expensive tickets despite my own app showing me a bunch of archived trips for tickets i hadn’t used! I still have charges on my card that don’t make sense. If you download keep very careful track of the trips you are taking! I’ll be using Trainline now

by Solo99999

2 years ago I quit using this app because they left me with zero support in an unpleasant situation. Gave them another chance for a current trip and low and behold support is MIA when I need it once again. It’s been over a week now that I’ve tried to get a response and all I received was an automated message about how valuable I am as a Customer. Once I use up the bookings I have made in Omio , it’s goodbye forever this time, and making sure everyone in my area of travel industry avoids this garbage.

by IriePat

It’s not trusting, I bought 2 tickets Valencia to Madrid more than a month before Covid19 emergency happened. When I tried to cancel before my trip because of Covid19 restrictions, I couldn’t do it because Omio was saturated, when I tried to do it through costumer service emails, I got no answer, I tried from their Facebook page and just got a general message from a machine, when I tried to call it didn’t work either. So the week of restrictions came up and I couldn’t cancel nor contact any assistance from this app. I spent $223 and one month and a half after they just refunded $88. So I’m deleting Omio and unlike Facebook page, and I’m gonna leave all the worst reviews anywhere I see this app, so they won’t do the same to other costumers.

by Isabel318

This is the WORST service for tickets I’ve ever used! Worst client support, and worst solutions for refunds, 7 days to reply a miss informed email and never replied calls! they DONT refund the whole value you paid for, if you don’t want this app credits they will charge you even more! And the this app credits only come as individual discounts so if you want to use it all in one trip you have to buy separate tickets and PAY MORE service fees and PAY MORE for the rest of the ticket yourself even if you have money from another refund. They ROBBED me 7 euros now and a lot more, tying me to keep using this HORRIBLE SERVICE.

by MatureGamer

Struggled for a long time trying to get round trip ticket from Florence to 5terre . Kept insisting on giving 5 minutes to transfer at La Spezia, even though that isn’t really possible with trains usually late. Going there wasn’t a big issue as one can just get the next train , but coming back that is a big problem. Decided to by each leg separately. Got first leg, tried to buy second and popped up error at end saying ticket purchase failed. Credit card was charged anyway. Tried again and again and app kept crashing back to search. Gave up and went to sleep and ticket from failed purchase arrived in the morning.

by Beblake12

So I use Omio ALL THE TIME to book tickets within Germany.
I made the mistake of using it to book tickets for myself and two friends for a day trip. Omio has a problem with changing the dates you’ve entered.. so I assumed the dates I entered would be the dates tickets showed up for, but it regressed to a previous search and they dates were mixed up.

I ended up booking our 3 tickets for two weeks AFTER the dates I entered into Omio . When I got to the station (less than 72hours after booking) I noticed the problem and immediately got on the phone with CS.
The woman I spoke to (Olesia) said there was nothing they could do sine it was “my fault” for booking the wrong dates (even though it was a glitch in Omio ). So I spent an extra 50€ booking 3 new tickets at the ticket counter in the station.
The customer service representative only offered me a 10% discount on my next trip booked through this app but it only works for up to 300€.. so I spent 155€ on tickets that I will not be able to use myself, refund or transfer to someone else to use. BUT HEY! I save 10% on my next.. I’m not booking with you again.

by ThomWestNY

My first compliment is that this site is very easy to use and provides up to date comparisons between different modes of travel.
A real life example happened to me while I was traveling in Germany. I missed boarding a train because the ticket booth had not yet opened and ticket machine was complicated to use and wouldn’t accept my credit card. So I unpacked my laptop to access this site to buy my ticket for the next train. The ticket was instantly sent to my iPhone. This incident taught me to check this site the night before travel.

by Lala Cuervo

Omio made super easy when we need it tickets right away while traveling in Europe
Specially when you don’t know where to buy your tickets, and also gives you the choice of choosing the best way to get to your destination
We really recommend it, it really is a super easy to use too.

by Newlyweds Traveling Abroad

The only thing wrong with Omio is that, the don’t explain a lot of how to read the ticket. We had 2nd class and 1st conductors told us we didn’t have reserved seats but then got asked to move twice. Then another conductor read our tickets a took us to what needed up being a private 6 Person booth.

by NYC Mamasita

Tried to book a train ride from Milan to Portofino on TrenItalia but it was sold out. Couldn’t believe the super cheap fare I found on GoEuro! And it also had the time I needed to travel. The same time was sold out on the TrenItalia site! I downloaded Omio and pulled up my reservation. It was easy peasy. I just hope it works tomorrow at the station!

by L1987

I’m just crazy about Omio because it shows you not only buses and flights, but also trains!!! And you can book from it too! I’ve been planing the perfect trip all over Europe and this is making everything easier and better! Highly recommend if you wanna see more without spending more.

by BeckyBee28

I did a two and a half week trip through Europe and this was by far the easiest way to do train tickets. Most lines had digital tickets so there was nothing to do other than bring my phone! I almost couldn’t believe how most people still had power tickets. Highly recommend.

by Cathick

It’s an amazing way to look into travel around Europe. Simple to use. You have to be creative about to and from locations because it only is based off the information you give but if not from one town, change town to maybe a bigger town and there are amazing options.

by Dyltravels

Haha this is actually the worst app ever, if you look at any prices for trains Omio will purposely sky rocket in price later during the week. For instance I’m looking at the exact same train on the exact same website online through safari but because I already looked at the prices before on Omio it’s a lot more expensive

by KemM1

I would’ve been lost without a few apps at my disposal during this trip...this app is one of them! It made getting around for someone who speaks NONE of the languages common to this region, so easy!!! Destinations are clearly mapped and times/fares are accurate and very helpful when planning what you can squeeze of this lovely area into the time you have. I’ll never travel to Europe without it.

by Shatzee23

Traveling with my 13 y/o son and have never been to Germany. We planned our basic route before arriving from the US but did not have much other than hotel nights reserved. Omio made traveling between cities and towns so much more manageable and gave us real time train schedules and prices. This made day trips slightly off the beaten path possible. Highly recommend!

by Maureen225

Omio is easy to use and is full of pertinent information.
Various routes are offered via multiple train/tram companies, as well as air and bus options. It includes filters, number of stops, route numbers, timing of stops and length of trips & layovers.
I don’t believe you can purchase tickets on this site, but it’s always the first place I go when considering my options for European travel.

by ScooterUSA

If you’re not using Omio, you’re missing out, or, you have really bad friends for not telling you about it. It was my first excursion into Europe. If I could do it over, I would not have purchased a Eurail pass and planned everything through flights and used local rail for short connections. What I spent on the rail pass, I could have flown much easier with much less headache, and had time to see twice as many places.

by Morimeh

I used Omio extensively for travel in Europe. I found it very convenient to book trains directly in Italy, France, Spain and Germany. However with the rest of the railways and all the airlines in Europe, they don’t provide any “direct” ticketing. That feature is great. I think they are on the right track but Ned to expand their “direct ticketing” feature extensively. If nothing else it gives a great overview of all the available bus, train and plane schedule and prices all in one place. That was the most convenient and helpful part of Omio .

by Shorty_67

As a young American who’s never traveled before, living in Europe and being able to get good deals on buses, trains, or planes literally anywhere around me (I get the student discount for the under-26 year-olds) it’s easier than the station tickets because it’s all in my language and it has every method of travel organized by cheaper or fastest, I love it.