Frontier Airlines Reviews

by Ebug810

Never again will we fly Frontier. Tried to check into our flights the day before leaving, FrontierAirlines wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

by S Summertime

I timed out. It would not complete the sale so I finally started over. That time it kept saying I was not putting my password in correctly. I have facial recognition and I had just used it successfully. Got a temporary password and it wouldn’t take the copied and pasted temporary password. Got a second temporary password. Would not take a new reset password. Tried 3 passwords before it would take one that was only a slight different from the first two. Finally in. This time it said I needed to pay for a new discount den. I finally just paid it. If I needed to renew Discount Den, why didn’t it tell me that the first time? I think this airline is a rip off and in the past when I have called for assistance I have only gotten a run around. This time I would have given up and gone elsewhere but I had already invested so much time, literally hours, to get when I needed to fly. I will be checking other airlines and if I can fly on another airline I will.

by Roan The Realtor

We had to cancel a flight due to COVID.
They finally gave us a credit for the flight but it has to be used within three months. Most airlines give a year to use it.

Although I paid for the ticket, they sent the flight credit to my niece (the travelor, without sending me a copy). When I called to asked if I can use the credit on file, she told me the the three month flight credit already expired. They would not could extend it even though I had an emergency situation.

The representatives were not helpful at all. They repeated the same scripted lines over and over again. I was finally persistent enough to be passed to a supervisor, however they basically say “tough luck.”

The three month credit expired during the summer while covid was still rampant and We feet They should give a year to use it for people who need to fly, or at least make a special exemption now and then since three months is a ridiculously short time to try and go anywhere in these times my would not fly unless it was an emergency. They did not care that I had an emergency situation and would not even give me half the credIt. They are terrible to deal with.

I was also a Discount Den member but it made no difference whatsoever, so I am canceling the membership. I hope this information is helpful.

by Coussandra

It’s suspicious to me that the two ways to book a flight without paying a fee are coincidentally both not working. First, I tried booking via the internet on my laptop and kept receiving error messages when I went to book the flight. I called the feedback hotline and spoke to a representative that said there were three ways to book a flight: online, via FrontierAirlines , and over the phone (for an additional $25/$35 fee). I told him I’d try FrontierAirlines , and what do you know! FrontierAirlines closes on me the second I try searching for the flight I’m trying to book. How is it that both the website and app are not allowing people to book flights at the same time for a major airline? I don’t trust booking with an agent when I can’t see with my eyes the details, additional fees, and fine print. This is some sketchy business practices, so I guess I’ll go elsewhere for my ticket home for the holidays.

by McNoodle91

So the last two weeks I’ve had three flight with frontier. First one was delayed 30mins, no one told us why. The second flight was delayed an hour and once again didn’t know why. It would be nice to know why a flight is delayed. Then when we we’re getting off the second flight they told us the wrong baggage claim number. Stood there for 10mins and then realized that we were standing at the wrong one. Then the last flight coming home. We got on the plane on time. I was thinking maybe we’ll actually leave on time. Nope, the captain told us they were waiting to fuel up which takes 15mins but we had to wait for fueling truck to even get there and so we sat there for 30mins and then we start moving and get to a certain point and the captain goes, “ so there’s a storm, so all planes are taking off on the same runway.” So it was another 20 to 30mins to actually take off. We sat on that plane for an hour before we even took off. The storm obviously isn’t the captains fault but they shouldn’t have boarded the plane until the fueling had been complete. I’m usually a pretty patient person, delays happen but 3 out of 3 of my flight were delayed. No one likes to have a delayed flight. There needs to be better communication between the airline and it passengers on why a flight is delayed. Just very disappointed with the airline. Love the cheap prices but I wouldn’t recommend this airline.

by LLT In SJ

I just flew home on frontier yesterday. I had a connection in Denver. Both of my flights were delayed. But what bothered me most was the dirty seats on my first flight out of Austin. When boarding I noticed that the entire row of seats I was in were full of crumbs including the floor. When I brought it to the attention of the flight attendant she just explained that children had been sitting there on the previous flight and handed me some paper towels to clean the seats myself. She mad no attempt to help me nor did she apologize for the seats not being cleaned before we boarded.
An airline not cleaning the seats and floors between flights is not only unprofessional but it is unacceptable. And for the flight attendant to not even be concerned that the seats were not cleaned is unbelievable. It felt disgusting to sit in these seats and put my bag under the seat in front of me with so much food crumbs on the carpet. I really don’t want to fly frontier again nor would I recommend it to anyone!

by You Should Be Antifa Too

Our flight from Boston was canceled and we called the customer service line for Frontier, on this call the representative attempted to scam us out of thousands of dollars. He offered us a switch to the “parent company”where there were last minute seats, “usually saved for commercial partners”. We were desperate and he took full advantage. He asked to call us back, which he did, but we didn’t notice it was a different number. He tried to have us pay over $2,000. We recognized it was a scam just before payment, but he used real flight information and just told us the destination was different. Please be aware to anyone that calls the customer service line, if they offer to help you and it seems too good to be true, it is. To be so bold as to use customer service lines and call back on a new number to finalize the deal is horrible. A member of our party will be contacting Frontier shortly with all information surrounding this.

by Docjimm

Was trying to book a flight on my iPad app, wanted to accept offer for MasterCard. Filled out card application , hit submit and nothing. Called customer service multiple times over 2 week period , when they didn’t hang up on me, or when I wasn’t on hold forever, or when I could understand them (many speak English poorly) , the reps I did talk to couldn’t help me. I was also emailing customer service this whole time , they were no help either. Finally they said contact Barclays directly, so I did. They had a different offer for the MasterCard and only that offer available. Not the offer I wanted or was originally offered. Finally got my card with a point deal that was not the one I wanted. By now the direct flights I wanted were full and of course Frontier wouldn’t do anything about it. You get what you pay for. I would be ashamed if I was in upper management at Frontier.

by Graycezilla

When choosing the ‘perks’ bundle on FrontierAirlines , when managing a reservation by adding seats and bags, it clearly says that checked bag and carryon bag and seats (specifically INCLUDING stretch/exit seats). When choosing this option and the stretch seats they are apparently NOT included in the bundle. I refreshed several times and spoke with two customer service reps who assured me that THEIR computer says that stretch and exit seats are extra, not included in the bundle. I wouldn’t have been disappointed if the description doesn’t clearly say that they are included. To include these seats would have cost MORE with the “perk” bundle than if I purchased seats and carryon bags separately ($336 versus $399!). I asked to speak to a supervisor several times and the very polite service rep said that they would tell me the same thing and that I should reserve seats and bags on the website, not FrontierAirlines . Confusing!!! I just wanted to let someone who understood know that FrontierAirlines is apparently wrong, the rep agreed with me…….

by Sniffthebacon14

Purchased 2 tickets with “the works package” because we needed flexibility to change flights due to sick relative. Nearly 2 days before the scheduled flight we needed to change the travel dates. I Used FrontierAirlines ’s selected the existing reservation and the “change your flight workflow”. It gave me a new confirmation number with the requested dates— Unbeknownst to me it issued an entirely new flight (double booking). And DIDNT CANCEL the other flight. 24 hours before the flight I received the “check in”. email when I called Frontier to inquire what the issue was they said I didn’t cancel with more than 24 hours therefore they were charge a cancellation fee of $500! For their faulty workflow. Asked to escalate the call to a supervisor was told “we will all tell you the same thing”. And they did. They wouldn’t provide address to complain and were uninterested in the IT issue. Filled an FTC report!

by Diabolo7810

Not sure why but I don’t receive anything to my email even when I manually ask for my ticket info or boarding pass to be emailed to me.
I am also not always able to login which is a problem if you try to retrieve your boarding pass at the airport. I had to login on my laptop and take a picture or go to the counter and get a paper print of my boarding pass.
It is also very much a pain to have to give your last name and booking number to retrieve your flights when you are already logged into your account. That should be automatic.
Also I have gost profiles on FrontierAirlines with just my name and phone number. When I open those gost profiles, the green button for delete is hidden by the bottom ribbon with all the icons and I cannot use it to delete those profiles. When I called Frontier, they told me to delete FrontierAirlines and reinstall it. Each time I did that it created a new gost profile.
Altogether FrontierAirlines doesn’t work well and I expected more from Frontier.

by RiahsMiMi

I was VERY disappointed at the MADHOUSE that I walked into at the Frontier Ticketing/Baggage Area this morning. Our flight was scheduled to depart at 7:27 am and we made it to the airport at 5:15am. There was no organization at all! People were EVERYWHERE!! You couldn’t tell where the lines started or ended and people were cursing each other and very irate. My 7 months pregnant daughter was traveling with me as well and I was fearful that if a fight broke out her and my unborn grandbaby would possibly be injured. Thank God that wasn’t the case! This was my first time flying with Frontier and although the actual flight and attendants were all very nice, I don’t think I’ll EVER be flying with you all again! I don’t like unorganized events. Again it was a MADHOUSE! I learned that There was a Nationals Cheerleading Championship going on along with Spring Break so the powers that be should’ve planned for the mass of people that were gonna be present. Our flight was also delayed for over 2 hours due to tire maintenance (so we were told). People were laid out like flies everywhere. Thanks goodness we did FINALLY make it home safely!

by Josh-in-Denver

Careful about being mislead by FrontierAirlines like I was today. Yes, you can check into your flight early, pay for your baggage, and pick your seat. However, there is a catch-22. Frontier attempts to sell you a package deal that includes a checked in bag, carry-on, and the ability to pick a seat, but makes it seem instead like you’re signing up through FrontierAirlines for an account.

I made the mistake of going through all these motions without realizing that I was buying a package deal. How I really got screwed was when I showed up to the airport and the attendant let us know that our “carry-on” items were small enough that we wouldn’t have had to pay fees to bring them aboard. I later inquired about a refund for those two items and was told that they could not do so because I bought it as a package.

I feel so ripped off! If I had just checked in my baggage at the airport and taken a randomly assigned seat, then I would have spent maybe less than $60 instead of $120. Frontier is bordering on committing fraud with FrontierAirlines and I’d even recommend that Apple yank it from the store so nobody else gets scammed by it like I did.

by Lucky Jarms

We booked direct flights back in November from Chicago to Miami. Hotel stays and rental car all based around our bookings. I got an email six weeks prior to our trip saying we now were connecting in ORLANDO with a 7 hour delay and getting into Miami at Midnight. Then when we flew back going from Miami to LAS VEGAS and then over to Chicago arriving the next morning. We had no other options to cancel or reschedule for any other flights. Our flight from Orlando to Miami ended up being cancelled so we cancelled our rental in Miami and got another from Orlando and drove in instead for the last leg of the journey. After paying for carry on bags we could have booked flights with American or united for connection flights and dependable service for cheaper. We booked frontier because it was direct. Trying to speak to anyone in customer service was an absolute waste of time on the phone or at a desk. No one cares at all. I work in transportation and understand the challenges of our world today. But customer service and even having a slight bit of compassion or empathy to the situation people are in is what wins your reputation as being an airline to go back to. We will NEVER fly Frontier again and will be sure to share with everyone why they shouldn’t either. Incredibly disappointing.

by DoGraK

FrontierAirlines cost me my flight back with perk bundle, another ticket with another (but reliable) airline and a hotel night. I checked in online few hours prior to my MIA to PHL. I have TSA Pre check, when I got there, FrontierAirlines would not load my flights or find my boarding pass. This used to happen at times, FrontierAirlines would have forget who I was. This time, it was critical and FrontierAirlines kept giving me an error. Come to find out, other passengers on the same flight had the same issue. We headed to Frontier counter 35 minutes before departure, no one to be found, we were told by other airlines representatives that frontier personal left about 15 minutes prior!!
We called frontier, after a looong wait, we were told that we will miss the flight, that the flight is not refundable, we have to pay a $110 fee to be placed on another flight 2 DAYS LATER!! other passengers managed to get a credit for their missed flight, I was not as lucky, and person I spoke with told me IT WAS MY FAULT TO TRUST THEIR APP WITH MY BOARDING PASS!!
To add insult to injury, frontier lost my suitcase on the way to MIA (direct flight). They found it yet 5 days after my flight and I am still waiting for my bag back.
I will never FlyFrontier again. Do yourself a favor and print your boarding pass or at least take a screenshot. Better yet spend a little more and travel with a real airline in peace.

by Brundage12

FrontierAirlines does the bare minimum to be helpful, but when it comes to staying on-top of flight information, it is lacking. The UI is hard to navigate to find the information you’re looking for and there is no updated information when flights are delayed. When you go to the “My Flights” tab, it doesn’t show updated flight info. I find myself digging around to get flight information before giving up and just going to Google flights to get the most updated information. Overall, it’s fine for booking flights but when it comes to quickly getting flight information, I’ll choose going to Google before going into FrontierAirlines which defeats the purpose of FrontierAirlines in the first place. Hopefully they update the UI / UX of FrontierAirlines at some point in time to make staying on top of flight information a lot less frustrating.

by Huskypaladin

Flying because it’s the only option. Rating has nothing to do with app. I hate the “upswell” tactics of frontier beyond belief..... here is an advertised cheap flight.....oh you expected normal accommodations like a carryon bag and picking your seat at check in.....that’s going to double your cost of ticket and that’s only if you buy it in a bundle with a checked bag.....check your bag now or get charged more.....we are military and per info on the site get all of that stuff for free....even after opting out still being prompted really really grinds my gears.....I said no. In so frustrated that frointier is a budget airline and really after you buy normal accommodations it’s maybe $20 than delta aa United. It bothers me that the customer base is built on a lie and then charging what a real airline is for 2nd rate service. /end rant

by Che2u

I took my first trip on Frontier Airlines two weeks ago. I have always flown USAirways, American or United prior to that.
Well I was blown away by the service!
I traveled to Branson, Mo and the plane was on time! I had requested wheelchair service and when we landed, the wheelchair and flight attendant were right there waiting for me! On the trip home, my friend went to park the car and then come back to help me. The attendants at the desk saw me standing by the door and came over to grab my bags and help me to the checkpoint! My friend barely made it back to say goodbye to me! We left on time and when we arrived in San Diego, we were early. Again the wheelchair and attendant were waiting for me. I have never had such a smooth flight with such nice people helping me! I plan to fly with them again real soon!💕

by Bjb904

I usually don’t have any issues with FrontierAirlines . Especially compared to other airlines, yet this past week Oct 20th, I’ve had to login via the website because FrontierAirlines keeps crashing. I called the 800 number to let them know, as this has been going on since Monday. To not avail, it hasn’t been fixed. I’ve had to go to the counter to retrieve my tickets. This is an inconvenience, as I have clear & TSA & I enjoy utilizing my mobile device to have my tickets handy. Fast forward to today Sat Oct 23, I’m trying to purchase 2 flights on FrontierAirlines . I get all the way to the payment only for it to glitch, close and completely log me out. I try it again. This time I can’t login it keeps glitching out. What’s really going on, help paying customers out. I’m not just casually scrolling and gazing, I’m trying to make a purchase. Please fix this as of now this exact moment 7:24 MTN time on Oct 23rd it’s not sufficient or operable.

by Polk Queen

Some people really don’t like to pay for a carry on bag, neither do I really. The great thing is you can always find a quick trip for a few days and carry a personal bag. That means no waiting in line at the airport and the price is fantastic! My daughter and I took a quick get away that I selected from one of the email deals for less than $200! Total! Round trip for 2 ! You can’t beat that. Even if you need more luggage just buy the bundle that includes carry on , checked bag and premium seats. You will still pay less than other airlines most of the time. JUST Do NOT take a suit case that exceeds the weight or size because you will pay the fine! This cuts down on fuel costs for the plane. Plain and simple.

by Grizace

It took me an hour to figure out how to purchase bags on FrontierAirlines and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen.

I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees.

I will never be flying Frontier again.

by Lu.Aggie.C

My regular size backpack which is considered a personal item for Spirit Airlines and which fits under the seat on spirit is considered a carry-on ; only a child size backpack is considered a personal item for Frontier. So I ended up choosing their bundle under their perks option for $74 through my computer online which oddly they wanted to charge more money for the bundle through FrontierAirlines on my phone. The perks bundle included a carry-on and a checked bag, a choice in seats and priority boarding. I received a receipt that showed I paid for it but the boarding pass on line through my computer and through FrontierAirlines on my phone both showed that all I paid for was my seat. If it shows the same thing in the morning I’m going to have to check in with the desk and have that straightened out...This is very frustrating. I didn’t think this could happen but they actually make spirit look good.

by Jw Racing

We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!

by Darkcow12345

App is useless - things that sell you something work fine, things that are meant for “customer service” - I.e. paperless boarding passes, customer service sections with usable contact information, etc. - just don’t work. Good luck talking to a customer service rep if you don’t lie and tell them you’re calling to buy something. The “feedback” form tells you it will take 10 days to get a reply, and the customer service number provided in that section literally tells you it’s a nonworking number if you select the feedback option.
So much for FrontierAirlines . The airline is even worse. The people you deal with are rude, the check-ins don’t open unless it’s convenient for the airline and not you, and they are 2/2 in delaying my flights so far. When there are problems FrontierAirlines /company issues mean you can’t get help. I’m telling everyone I know not to fly Frontier under any circumstances.

by Disabled Passenger

I was booked for a trip out of Santa Barbara to Denver then to Chicago. I have a brain injury and had wheel chair assistant due to my injury. Our flight was delayed for 6 hours at Santa Barbara which is were my daughter lives. I was going to reschedule my flight but was given a phone number to the hotel. This with the airport assistant made me feel comfortable enough to continue my travel. At the Denver airport was when we were told there was going to be no hotel. Thank God one other person was in the same situation as I was. My assistant took me to McDonald’s for food then took me to our gate. So from 11:00 PM till our fight at 6:30Am I was left with a stranger. We slept on the floor for a few hours. I was afraid to leave for food the next morning. Needless to say I was dissatisfied with the lack of communication about no hotel. My safety wasn’t a concern of your airline. My back still hurts after two days. I hope after this review your company will take others with disabilities into consideration before making decisions that could put them in a potentially dangerous situation.

by 222445667890

At the checkin there was a male and I am assuming he was from Jamaica who was very impatient with us. We had even got our bags to the checkin before he was asking for our boarding passes and I’d cards. He stated that the boarding passes we had (which we printed the day before) would not work and through our boarding passes in the trash and after we presented our I’d cards proceeded to print out new boarding passes and our baggage claim tickets.

The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me

by K912007

Hi once a passenger is on the plane the service and condition of aircraft is similar if not better than other airlines. The booking , the bag and seat fees, availability of representatives, your fee for only a 24 hr fundable change or cancellation is poor and lack of scheduled flights, rates Frontier below Southwest which also started building its frequent customer base calling itself a Discount airline. It is silly to assume passengers , other than one day business persons , fly without luggage or families who need to sit together.
If an individual needs to get to point A to B without any luggage , Frontier is a good choice. If it flies on the days convenient to the airline.
I hope that as you make more and more profit, Frontier will consider allowing one piece of luggage free per ticket booked , or free seating and for the 15 $ fee allow changes or cancellations at least up to a week from departure.
Thank you for a friendly staff and fresh operating aircrafts.

by Ebrundo

I find the site frustrating. You always seem to put the stupid overnight flight first and it is confusing. The last thing I want to do is spend the night in the Denver airport to save money! Post the shortest fastest flights first. In selecting the country I live the USA is at the bottom? I’m quite sure most of the people booking your flights 80% or better are from the US? Put US at top and then list other countries.
Your scrolling for date on cc is weird. Numbers are out of line. Crooked?
Instead of drop down arrows for the bags I’m carrying why don’t you have boxes to check for one or two with price. I have to keep pressing your cute little arrows to find all of your fees and charges. It’s already ridiculous to pay what all airlines charge for bags. Why don’t you at least speed up the pain with more user friendly push and click boxes.
You asked!

by Emoore14

We arrived at Denver airport at 3:45 am for 7:00 am flight. We actually arrived 3 hrs ahead of schedule for domestic flight with 2 kids 3 year and 6 years. We checked in online but just to drop the bag and car seat checkin staff made us wait for almost 2 hrs. Then security lines were so lengthy.. as we were going through security requested the flight was going to leave in 40 mins TSA agents said all the flight were late and they would wait for passengers. As we ran to the gate 7 mins before the departure time gate was closed the agent boarded and cannot open the gate even the flight was right at the gate ..we requested the agent and said cannot do and sent to the rebooking agent only to let us know that there were no flights until next day. For some passengers in the line with us were told 2-3 days stranded in Denver and frontier airline would not provide any accommodation s well. Worst ground staff in flight was okay no issues. Ground transportation staff and Denver Security check is unbelievablely bad

Thanks
Hari

by Mrsgram

I had a great experience boarding at Cleveland traveling to Orlando. This was a first flight ever for my older sister and her 13 year old daughter. The frontier experience was 5 star! One of your employees really stood out to me prior to our boarding his name is Robert. He was friendly and informative along with his coworker I'm sorry I didn't get her name she is Asian and a friendly professional. Also the flight attendant was relaxed and thorough in his care of all on board. The pilot was top notch as we had to be rerouted and experienced turbulence due to weather. The rest of my traveling party have made the flight experience before but this was the first time with frontier. We will fly and recommend frontier! Thank you for a happy safe memorable travel experience!

by RohitATX

These reviews are supposed to be for FrontierAirlines and not for the airline. There are a lot of clueless reviewers that don’t understand the basic cheap no-frills airline that Frontier is. Fares and additional charges are clearly posted. In fact it is annoying to have to dismiss the options before finishing a purchase. If you are unable to read and comprehend, that’s your problem. It gets me from Point A to Point B for CHEAP.
FrontierAirlines is efficient, well laid out, not cluttered and responsive. Kudos to the developers. A couple of features I would like to see added are: (1) The ability to save frequent routes and (2) Fare alerts when prices for particular routes/dates drop.