Hawaiian Airlines Reviews

by Ncheung

The iPad version of HawaiianAirlines is absolutely useless. I downloaded HawaiianAirlines because I needed to purchase a checked bag. HawaiianAirlines , only allows you to check-in on their website, which is pointless because their website doesn’t work. I have tried purchasing a checked bag on their website using my iPhone, iPad and laptop (I’ve even tried different browsers) and their pay now button doesn’t even work. Therefore they don’t allow you to ACTUALLY pay for a checked bag. Oh and the real kicker is if you try to call them, you’ll have a staff tell you they tried and it was successful but they can’t get pass the pay now. Which means it’s not successful because that’s the issue I have. Not only have I tried other people I’m traveling with have also tried and it doesn’t work. Lastly this issue is not because their site is down, because I had the same issue for over a week and clearly they do not care to fix it at all.

by Czarchotic

I fly at least once a week on flights that are often only 1 or 2 days out. I used to be able to book flights through HawaiianAirlines but now I am redirected to their website. There isn’t an option to auto populate name address KTN member number etc. So when you get redirected to the website to book fares it’s like you’ve never been there before; it is useless, but that’s where everything has to happen now. What’s the point of HawaiianAirlines? On a separate note. Hawaiian has been price gouging using their monopoly (for now) in Hawaii. Most fares are $200-$250 for a 26 minute flight between Kauai and Oahu! If you want to kill inter-island tourism and jeopardize people’s ability to commute in Hawaii keep up these fares Hawaiian!!! You are seriously making it hard to afford working inter island. 🙁

by Kevinc1218

HawaiianAirlines is complete garbage. Not sure who designed it. They took years to be able to even see current status and mileage balance.

It’s almost 2020, and you still cannot book flights, cash or award on HawaiianAirlines .

Also Hawaiian doesn’t have onboard personal entertainment screens onboard domestic flights in ANY class, an extremely cheap move for a national airline. So you are forced to use HawaiianAirlines to watch the limited selection of free movies. HawaiianAirlines is ridiculously difficult to connect to the onboard Wi-Fi. And DO NOT Pause movies, because you will have to force close HawaiianAirlines on iOS devices, then turn off Wi-Fi, connect HawaiianAirlines , and then turn on Wi-Fi, just to watch the movie from begin. Absolutely disgusted and beyond unacceptable. Almost every airline in Asia does better than this. Ridiculous.

by Wotufaka

Initially, I had high hopes for what finally seemed like HawaiianAirlines upgrade we have been waiting for. I’m sorry to say, it was a total let down. There are a few bright spots so it’s not a utter disappointment but it’s close, IMO.

I don’t see how this can be considered a real app when you’re redirected to their website via safari when you try to book a flight. What’s the point of an airline app if you can’t book a flight with it?? I mean, come on. All the apps for the other major carries have this functionality, so Hawaiian still seems like they have a long way to go.

The bright spots are how clean and aesthetically pleasing and well done HawaiianAirlines is. But I feel like all of that is for naught without the basic functionality that airline apps should and should provide.

Only being able to login using your hawaiian miles number is also annoying. We log into the website using either our miles id OR email. How was this functionality not carried over to HawaiianAirlines ?

Overall, it’s looks cleaner better and feels better but a complete let down on functionality. Bottom line, it feels like corners were cut and the release was hurried.

by Tsukiten

I’ve used HawaiianAirlines for years and been a Hawaiian Miles member for years and your app updates itself and is supposedly to be a better app but then all of a sudden I can’t log in and my Hawaiian miles number doesn’t exist. My information doesn’t exist. Asking me to sign up again?! Why would I when I’ve been with you guys for years?! How do you lose all my information?! Give me a customer service person worthy of answering me because so far none of them have been helpful to resolve this situation. I’ll switch airlines before using Hawaiian again at this rate. I don’t care if you try to lower your prices to compete you’re so behind in technology, have terrible customer service resolutions and have a faulty app. Fix it or lose more customers.

by 563928

I chose your airline specifically because of your Premium Seats.
When I booked our flight two days ago there were plenty of Premium Seats available to choose from, but for some reason your website would not allow me to choose them prior to paying for the flight. I assumed I’d pay for the flight and then immediately call and upgrade to Premium. I discovered after FOUR SUBSEQUENT PHONE CALLS that I could not change my seats through the phone number provided because I booked a hotel through your website???
For 3 days I’ve called and emailed with NO response from anyone. This morning I was within 24 hours of our departure and could FINALLY choose seats.
You assigned us Coach seats in the middle of the craft (thanks a lot!) and now there are NO premium seats available.
I’ve been on hold for 24 minutes so far with your reservation line hoping there is some kind of fix to this, but as it stands right now, our vacation is ruined before it’s even begun.
We’re 2 very tall men who would have NEVER booked Coach seats for such a long flight!

by Hilohulahunny

I’ve had HawaiianAirlines for about 2 years now and I’ve noticed recently it hasn’t been update my miles while I stay logged in on HawaiianAirlines . I logged out to log back in so maybe it would update my miles but it no longer lets me log in. It keeps saying “We can’t seem to find that account”. I even reset my password because I thought maybe I’m entering the wrong one. Even after resetting my password it will not log me in to HawaiianAirlines . But I am able to log onto my account using the regular website in browser, but NOT on HawaiianAirlines . So much for trying to make thing better and convenient for their customers, they just make things more difficult and complicated!

by Chmy9

Okay, HawaiianAirlines isn’t all that bad in comparison its train wreck predecessor. However, it lacks one of the most basic functionalities in any application: simply signing in. What if I don’t know my Hawaiian miles number off the top of my head (is that something that people have memorized? Second most important number after social security right)? Not having the option to sign in with email is ridiculous. There’s also no option to retrieve the number or my password in the case of forgetting either. I refuse to go through my email or their website to find my number, then come back to HawaiianAirlines to check in. I’ll print my ticket instead, too humbug.

by Thekeau

Compared to other airlines, HawaiianAirlines is pretty weak. If you want to do anything beyond checking in, it opens a web browser. Why bother? Just use the mobile web if that’s the case. It also doesn’t allow you to either save a credit card or auto fill credit card information saved in Safari, which means I need to manually enter it each time. It’s also very confusing to see if my KTN or HAMiles info is already on my reservation during the check-in workflow. If HawaiianAirlines had a fraction of what United Airlines offers, it would be a much better app.

by Ejlontok

First of all, over was overall HawaiianAirlines worked great for viewing your trip information and checking in. It was very easy to navigate.
The only issue I had was the In-Flight entertainment. I recently purchased the iPhone 11 and when I attempted to access the In-Flight Entertainment menu on board I would get an error that I was Offline. I powered cycled my phone several times with no luck. Thank goodness a flight attendant was already aware of this issue and was able to assist me with troubleshooting. She had to turn the WiFi off and power cycle the phone, turn the WiFi back on, then put it back in airplane mode several times just to access the In-Flight Entertainment menu to watch anything. If I changed movies HawaiianAirlines would freeze up. So I had to redo the power cycle process again. This was very frustrating.

by Cmndrpiccolo

Honestly HawaiianAirlines doesn’t cut it in the modern age. It’s way too glitchy. The last 3 flights I’ve checked in on using HawaiianAirlines it can’t load the luggage section and you are forced to do it at the airport. Furthermore, 4 times today I’ve tried to
Book a flight using miles, clearly selecting miles in the booking part, and every time it not only displays cash only, but it then asks for all my personal info as if I’m not logged in. This is despite clearly being logged in, seeing my other linked flights and my point balance.

HawaiianAirlines is janky. Final example: when you book and click traveling with lap infant it tells you to call the reservations line and book (which almost ALWAYS results in higher fares than on app!) but low and behold if you ignore that, book normally and when check in time comes you can add a lap infant in a matter of taps on HawaiianAirlines no problem. Why tel guests to call when it is clearly doable and easy in HawaiianAirlines ? I literally just did this 2 days ago.

This misinformation, inconsistency and instability makes HawaiianAirlines frustrating. It could be way better.

by B Von D

Sigh. Just a frustrating app to use, even in its simplest form of basic flight check in.

Every time I open it, there a pop up that says “Oops! Something went wrong.” That’s it. Click “ok” and move on to signing in. Once I’m in, great, right? Nope. Click “my trips” and I have to sign in again, however my Touch ID doesn’t work on this part of HawaiianAirlines , so I have to copy and paste my password to see my trips.

But good after that, right? Nope. How hard can this be? My trips are never saved and accessible in HawaiianAirlines , so I’m forced to type in the confirmation number and last name to access my boarding passes. It doesn’t sound like a big deal but it’s certainly annoying and a nuisance to use an app that actually takes more clicks and redirects than just going to the website and logging in. With HawaiianAirlines having Touch ID accessibility, I should be able to access all of my profile data with ease.

HawaiianAirlines makes checking in and getting boarding passes more difficult.

In addition, the in flight entertainment feature is pretty sloppy as well. I don’t know how apps are made without responsive pages — if you want to watch something full screen, you’ll just have to deal with it being locked in the upright diameter of your screen as there is no portrait/landscape orientation response.

Ugh. Disappointing.

by AlohaFlyer

When app checkin was down the other day, I wish the error message told me to go check in on the web which was functional. But I was able to look there and checked in at the last minute. I also wish HawaiianAirlines would save my last name to make check in faster. I can no longer paste my confirmation number for check in. And it doesn’t remember my last name for check in even though I’m logged in. Also for international flight checkin it gives me an error that says it can’t display a page. It should tell me that it can’t handle international checkin and to do it at the airport counter. HawaiianAirlines has a lot of work to do.

by MaybeAfterLunch

Why are you forcing me to update? I need to check in! I’m not on Wi-Fi I cannot update I’ve had HawaiianAirlines for four days Mahalo!

Angry one star review for dropping support for HawaiianAirlines 4 days after I downloaded it.

+1 star for Apple Wallet support (passes opened in Wallet adjust screen brightness to maximum while the pass is open. That’s one of Wallet’s biggest features!)

+1 star for Touch ID support. However, I’m not sure why HawaiianAirlines asks for a confirmation number initially. I never know the number. (my Hawaiian Vacations e-mail has at least 9 different confirmation numbers within a 3 page email.) but if I cancel that, it asks for my login info (which is saved in my iPhone, protected by Touch ID - 40 years and counting I have never forgotten my thumbprint!) Let’s start with login, or add a Touch ID login option on the screen with the confirmation number input box.

Hawaiian Airlines passengers:

Use Apple Wallet and Touch ID on your iPhones! It makes life so much easier! (If your boarding pass is in Wallet, it is much easier to access. 1) With your iPhone locked, double-press the home button. 2) tap the boarding pass to select it, if you have other passes in your wallet. 3) You will see your boarding pass displayed and notice your screen brightness increase. 4) Pass your iPhone over the scanner at the gate or at TSA and DONE!

by Charmed90254

Several days before our flight, we got over 25 notifications per day about our upcoming flight. We finally had to disallow the notifications. Also our flight time changed, so it rendered our tickets invalid. I couldn’t change our seats on HawaiianAirlines . I had to contact Hawaiian twice: email and phone. Never got a response via email so had to finally call. They had to reissue our tickets due to the schedule change of our flight. Hawaiian should know to reissue our tickets if it changed our flight schedule.

by Ogi1kenobi

I have had my login error out so many times and have had to change my password. Since you can’t use old passwords it’s making it extremely more difficult and exceedingly more frustrating for me to justify even keeping HawaiianAirlines. I was told to use another browser which I though was strange since it’s HawaiianAirlines giving me problems not the website login. Apparently I’m the only one having this issue but I’m not going to keep changing my password because HawaiianAirlines can’t recognize my login even though the website does.

*UPDATE* I figured out that unlike most (if not all other) sites I use, this one automatically begins the password login with uppercase. I’m so used to having to “manually change” any letter from lower to upper case that I didn’t realize HawaiianAirlines automatically began with upper case and so each time I tried to login (my password begins with a uppercase letter) I selected the shift which in actuality made it lowercase. Been so used to doing it one way as force of habit I didn’t realize it was my error.

by ReviewerOH2232

Overall HawaiianAirlines is wonderful. I find it’s ease of use and ability to purchase any checked bags of mine a benefit when traveling on Hawaiian airlines. It makes my airport trip so much easier. However, this review lost a star because when I signed up for notifications, I received 200+ notifications about my flight which was 2 days out and I couldn’t check in. Hoping that bug gets fixed soon. Other than that it’s a great app and I recommend if you are flying Hawaiian.

by Remmmmme

Not user friendly. Kind of useless. Needs another update to add capability to book tix directly from HawaiianAirlines and not route me to safari browser to book tix. Can you link my Hawaiian Miles Credit Card to view purchase history, miles earned, make payments? Make benefits easily accessible and usable. All you can use HawaiianAirlines for is to see your miles acct # and how many miles you have.

by Qksksssk

You have to understand that HawaiianAirlines currently is mostly a check-in app. For that I give it 5 stars. It makes checking into flight extremely easy. The new design of HawaiianAirlines is seamless. Each feature is easy to find and easy to use. A new feature to highlight is the detailed map I found this as very useful. Only a few airports on HawaiianAirlines at the moment, but it has made it easy to navigate my home airport (HNL). For I am a person who does not spend that much time at the airport. I believe with future updates HawaiianAirlines will be one of the best on the market. The attention to detail is great!

by StirFriedTaro

I seen the reviews and ratings but also seen the changes and improvements done over the past year. I wanted to book flights for inter-island and I can say that I’m very satisfied with the ease and use of HawaiianAirlines.

I experienced a network error during the booking process and ended up starting over. I noticed the seat I first chose was no longer available so I chose 1 seat behind, could this be a bug due to a network error? On my flight back I noticed that no passenger was in that seat I initially chose.

by Raftimes

I was unable to sign in within HawaiianAirlines . Of course I’ve made sure I’m using the same login information I’ve used on the website (confirmed multiple times that account and pass are correct). On the website in any browser, login works perfectly fine. Updated iOS and app / tried uninstalling and reinstalling HawaiianAirlines a few times / rebooted the phone multiple time - nothing helped. Contacted customer service and was told there appears to be a problem with an app and someone is working on it. It’s been over a week and HawaiianAirlines still doesn’t work for me. I’ll try it again in the future and if it works, I’ll update the review.

by Pst Customwr

I spent a total of 0NE+ hours working with this new app, to no avail. I tried to check in on my phone and iPad multiple times...kept saying “web error...try again later”. I did, at least 14 times throughout the day yesterday....grrrrr!!! On the beach, during cocktail hour, at the pool, etc. FINALLY, called customer service at 5:40, got switched to web support, put on hold 4 times, and they finally said 40 min later that I need to check in at gate!!! No help whatsoever, and I missed our last sunset together as I was placed on hold 4x too many!! With all the airline competition, this leads me to wonder why I am so loyal to Hawaiian Arline??!!

by Srevilla

I have flown pretty much only Hawaiian for years and I live in Hawaii. Hawaiian monopolizes the outer island travel as we all know and is constantly expanding their services to other parts of the world and buying new planes, but they still can’t make a decent app! What is the problem! Ok now it’s interface is “pretty”, and there are some minor upgrades but what the heck! Whose cousin is in charge here! Hawaiian is building a reputation for being technologically one of the most backwards app builders for years. And we know you have money to throw at this problem. What is the deal! Even the online checkin on the web is archaic. Please we are begging you to get on the ball and up with 2019.

by Pfm

In flight entertainment crashed HawaiianAirlines on 2 phones. Downloaded this on my wife’s and my phones (iPhone XR) as well as her iPad (old iPad that can only go to iOS 10) for inflight entertainment. Within the first 5 minutes of the flight, my screen went solid white. Performed full shut down and restarted the phone - still white. All other apps worked perfectly, so not the phone. Borrowed her phone and watched all of 1 movie and about 2/3 of another before the same thing happened. Checked my phone and even after 2-3 hours, still white. The old iPad worked fine the whole time. Good thing I brought a book.

by Kjennings4

I just downloaded the new app...how very inconvenient to only allow one to sign into HawaiianAirlines using your airlines miles number! Who knows their actual airlines number, why do you allow us to use our email to sign in on the website but not HawaiianAirlines ?! this is super inconvenient, when I finally entered my number and password and hit the sign in button nothing happened! HawaiianAirlines is still slow it still locks up and is nonfunctional I have an Apple iPhone X, this is disappointing and super frustrating. This is not the impression you want to be setting with a new app launch, when Southwest airlines is getting ready to compete directly with you. Maybe I’ll download their app?

by Kealaonalei

First off I have to say it’s much better than the original app! But I agree with the other reviews on the rerouting to the website on a lot of functions and only being able to log in using your miles number.

But overall it’s a big improvement from the older version! Maybe the next update will work out some of the remaining kinks.

by Lina_R_T_

Omg this is such an improvement from the last app. The FACE ID is an awesome upgrade! It doesn’t crash like the last app did while logging in! Much more clean and organized! Thank you! I would’ve given it five stars but my only gripe is that as far as I can see by looking thru HawaiianAirlines , you cant access your miles and track your buildup of miles for Pualani like the last app did wonderfully! Please bring that back! Kind of important and weird that none of it is included in HawaiianAirlines?

by Ronklogan

I *LOVE* being able to set up HawaiianAirlines once and then use FaceID to sign in from then on without having to memorize my account number all the time. And now that signing-in is so effortless for me (I just look at the screen), my upcoming flight is right there, front and center, every time I launch HawaiianAirlines . Super-easy! Looking forward to the next revision with (hopefully) more features.

Mahalo!!!!

by Mykauai808

The simple check-in process really makes my inter-island commute easier. After login, I was able to authenticate using FaceID, this is extremely convenient. The trip details screen displays all the information I need when I travel, and information displayed on the screen is very intuitive and easy to read.