Rite Aid Pharmacy Reviews

I am finding this site and Rite Aid, difficult to maneuver. I appreciate shortages in staffing, but it is still difficult. I have been trying to get my meds delivered for days. I received one notice they attempted delivery, but there was no one home ( two people were home) I was told three times the meds were delivered, only to discover they were still at the store. I had a Door Dasher there to pick them up, and they were told that they had been delivered. They have not. In the next few days I was told delivery was impossible over the weekend. I sent a friend to pick up my meds and they refused to release them. I changed to Rite Aide, because my insurance company insisted. It’s been 5 days and I still do not have my medication. Today I am told they don’t even have my prescription, it’s at another location. The other location said they don’t have my insurance information. I am getting no where fast. I don’t understand how they can tell me they tried to deliver it last week, but now it does not even exist. Long story short I sent a friend to pick up the meds, not only did they have them, they have had them since 1/27. I have gone 5 days without medication, simply because no one answering the phone, could be bothered to check and see if the prescription was ready. Trust me I try to be sympathetic to the plight of the situation. But a lot of this difficulty seems to stem from no one just taking a moment to listen to me and see if what I said was true. Thank you.

In the spring of 2020 the Kmart in Walnutport Pennsylvania shut its doors permanently, its pharmacy patients (myself included) were transferred to the Rite Aid store in the same town. Since that time almost every interaction I have had with the pharmacy department at the Walnutport Rite Aid has been wrought with problems. The medication isn’t in stock, the directions concerning the medications in my rite aid file aren’t followed, the automated text alert says it’s filled only to find upon arrival that it has not been. The medication in question is Zubsolv which is an opioid addiction management drug. The circumstances surrounding my having to take this drug stem from injuries I received in Iraq, but it seems that the pharmacist at this particular store has no time for we addicts trying to fix our lives. I have exhausted all other options in trying to resolve this with this email being the last. I will be speaking to an attorney as I feel I’ve been discriminated against for simply trying to do the right thing and not abuse any medications. Should there be no legal recourse for me I will take to social media. I’m not writing this to demand anything of your corporation I’m simply informing you of what’s going to happen with the hopes that next time your staff will reserve judgment.

Sincerely,
Lucas Bowers

RiteAidPharmacy was obviously coded offshore, since usability for seniors (thin fonts, tiny icons, confusing navigation) were not taken into account, nor does RiteAidPharmacy get good overall testing. Also several places in RiteAidPharmacy consistently give “service not available” errors if choosing several options on the same screen, though backing out & choosing the same option will immediately work. Sorting coupons either ascending or descending will produce a different number of results. The English text & display isn’t so great, with either text running off a button, or tapping a store phone # gives “Do you want make call?” Otherwise refills are relatively painless (as long as refills remain), and the ad/coupons section is appreciated ... though Marketing occasionally runs amok, so to get to coupons, you literally have to scroll to the bottom of 4 screens of non-coupon ads to click “coupons” again on a tiny button.😁

I have had RiteAidPharmacy for a few years now and I have never been able to get it to work for me. Anytime I try to use it for pharmacy needs it sends me to a page to fill out with my name address, DOB, phone number etc then takes me to a page where I have to confirm questions which in the past I answered correctly, which I know because its my account information and it told me it wasn’t able to confirm. Now when it takes me to the question page it won’t load any of the answer choices so you can’t even see the answers, you can’t select an answer because when you click an answer (even though you can’t see the answer your trying to choose)the bubble doesn’t fill, when I try to select my DOB on the previous page it only will allow me to select Today’s date until I type it in. And I still haven't been able to gain access to any of my medications through RiteAidPharmacy. Absolutely pointless app to have, at least for me, so I’m deleting RiteAidPharmacy until the issue is resolved, literally just taking up space on my screen at this point.

Trying to refill a script should be easy, but RiteAidPharmacy seizes up after entering the password. Tapping on return, the keyboard stays up and covers the confirm button. Not being able to sign in make it totally useless. It worked 2 weeks ago but even the update didn’t fix it.
Also, my local Rite Aid has delivery but there is no function to switch from pick up to delivery. You have to go in or call to set it up. With auto refills it defaults to pickup Why? Considering those at high risk for Covid should stay at home, this would be a great feature to offer. Also, credit card info would be more secure... My local just writes it down on a piece of paper. The first time I did that, my card # was stolen that same day. I used it for nothing else that day. So, Rite Aid needs to join us here in 2020. Put it into your database and link with app to offer choice in how to get your meds.
Honestly, the website works better and that’s saying a lot since that also runs slow and bugs out from time to time. Maybe a rebuild from scratch is in order.

When it’s working, RiteAidPharmacy can be great. I can easily fill my prescriptions with a few clicks of a button. I can also see all the deals going on at rite aid. It’s simple and good for those who remember that they need to refill their prescription when in class or a place where you can’t call the pharmacy.

For some reason, sometimes RiteAidPharmacy won’t work and refill your prescription. It says it did, but it actually doesn’t. I thought I had ordered a refill on my prescription (that had refills remaining). It said it had on the screen afterwards, but I never got a notification that it was ready for pick up. I tried again the next day, and same thing happened. When I went to rite aid, they had to fill it and I had to wait a few minutes. It was then when I got the notification that my rx was ready for pick up.

So, if it worked all the time, it would be amazing.

This was a great app about a month ago or so - then like all developers, you think it needs “improving so you mess with it and break it. Why? If it ain’t broke, don’t “fix” it. The recent update a week ago didn’t even fix it. Adding coupons now is a nightmare. I am logged in as clearly my name shows up at the top but yet, it won’t allow me to add coupons. It says I need a loyalty account to do that. I am a Silver Member too. So now we are just supposed to miss out on savings while the developers try to “fix” it again? Unacceptable! Just roll it back to the last working version
UPDATE - developer suggested I get the latest version of RiteAidPharmacy and log out and back in. Did that. Logged out, Deleted RiteAidPharmacy and reinstalled clean, logged back in. Worked great. Then a few days later - right back to the error saying I need to be a loyalty account to use the add 2 card. So, that’s not a solution - just a temp bandaid. It needs fixed. Period.

This latest update is only built for iPhone and will not rotate on an iPad.
Other ongoing issues are with trying to figure out refills. Some come up as eligible when not needed yet and others are not on the list that should be. The RX history is not very helpful since it is just everything. You need a last refilled tab that show only the last time the RX was filled and make it sortable by name. Just to have that list where the drug show once on the list would be great. The history is a mix of 30 &90 days RXs and make it difficult to know what has been when. I manage an older relatives RXs and getting them to tell us what they need is near impossible when they are used to waiting until they run out. That worked when they could just run the bottle up at any time but those days are gone. You need to make it simpler when managing for a relative

This store seems to be very much in the know about it’s customer needs. I find myself almost everyday in it. The prices are great as well as the employees. Always helpful and cheerful. The shopper needs change drastically from Season to Season as this is a resort town. The store stock fluctuates as the clientele changes while still maintaining the “year rounder” needs. I use my Plenti card or phone number to get the maximum savings. We have 14 grandchildren, 2 great grandchildren. The younger ones call it the GiGi Store. They couldn’t say great grandma so I have the GiGi moniker. You now have 4 generations of this family who are hooked on Rite Aid.
Sincerely,
Susan T. Cozine
Loyal Customer
FYI: The pharmacy has now become a Walgreens, however they continue to ensure the customer needs are met as they always have.

While it greeted me with my first name as soon as I logged into my account , it would not allow me to get past the symbols that says online order, because it’s just “page not found “. And that o hav eto log on to my account. I am logged in already ! I used to shop online with its rite aid app but since 3-4 updates, it’s been out of whack. Hey really fix your app to make it user friendly . How can you encourage customers “online order then pick up in store “ when all i get is ‘page not found’? I used to be able to filter - coupons, add to card, member only discounts , online order exclusively etc, now all I get is page not found .

Overall RiteAidPharmacy works well. The one thing I would like to see added to RiteAidPharmacy are pending prescriptions. Meaning new prescriptions that may be sent in early by a physician office that can’t be filled for immediately either due to physician instruction or insurance limits. It would be so useful and could decrease calls to the pharmacist verifying if a prescription was sent in fact received. This would eliminate extra calls to the pharmacy and give that time back to the pharmacy workers for other responsibilities. I’m short it lets RiteAidPharmacy user know that yes the dr has sent in the prescription. The pharmacist received and it can filled on xx date per physician instruction or insurance limits. I’ve used other apps that currently have this feature. I think it would be beneficial for pharmacists, physicians and patients/customers.

I would like to send in my review of your pharmacist Nicole at your Grand Centrsl Ave., Horseheads, NY location. Let’s just say that if she ever leaves Rite Aid, I’m following her. She has to be one of the most knowledgeable pharmacists I have ever had the pleasure of knowing. I can call her or stop in and she is there for me. She is very kind and understanding as well as professional.
I am on multiple medications and she must have them all memorized and she double checks her answers if there is any question. I have spent thousands of dollars in your store in every area. The people are so nice. Your store manager keeps a beautiful store. Rings people out and helps in every way.
I am so blessed by Nicole and all of your techs!

The Rite Aid App works great for me. I love the texting feature! I like being able to check on what prescriptions are done and which ones are ready to pick up! The only thing that annoys me is they take forever at my store (Waynesburg, Ohio.) They are very rude most days. When I go there I feel like a burden. Other pharmacies are way quicker. I know it’s not a fast process & I am always patient but waiting 6 hours or more for a simple prescription is ridiculous.! Rite aid needs to give the pharmacy more workers or something because things would go easier & quicker & maybe the workers wouldn’t be so rude if they had a day off. Other rite aid stores have been very nice and quick!

I had some prescriptions for 90days but I only received 30 days supply. I went back to tell them about it and they did not even care to check what was wrong, just said that is what insurance covers. I check with my doctor to make sure that the prescription is for 90 days and I went back again after 30 days and once again they gave me 30 days supply. I told them to check the prescription and that was the time they gave me 90 days supply. I had to go back to Rite Aid four times and wait for 30days to get the correct amount of medicine. If they will listen to me when I go to pick up my medicine at the first time and correct the mistake that they had made, I did not have to wait and go back again. It was a total neglect by the first person who prepared my medicine which had made me waisted my time and made me go back to them unnecessary.

I’m a local so I am in this particular Rits Aid several times a month. I can tell you that the employees are great. I have seen some ugly reviews on this store from people who came in once. Sure employees should always be helpful and friendly, but anyone can have a bad day. I especially love the pharmacists. Not only do they fill my prescriptions in a timely manner, but they also keep an eye on things for me and will recommend a substitution if something would work better than the prescription I brought in. All in all, it’s a great place to shop, especially with their wellness card, which saves me 20% on so many items.

I transferred my prescriptions to Rite Aid last year because the pharmacy I had been using for years, Walgreens, is approved by my insurance but no longer in their pharmacy network. Network pharmacies are less expensive to use. The Rite Aid app and website are practically useless. Most of the time it wants me to re register and that often fails, there is no place to add a note for the pharmacist (there always should be!). I have requested text messages at the pharmacy (in store) but I get a mix of both. Usually text when they need something from me, but email when they tell me the Rx is ready. They usually often out of my daily maintenance medication and I have to wait days! This is just the tip of the iceberg! I don’t like CVS but will probably be trying them next month. All because of a lousy website and app. :(

I have been going to the same store even when you moved your store and pass at least 3 other pharmacies much closer to to do business with that store! The reason is your people. They always remind me to get flu shots. If I get a new prescription and it may be a problem, they make me aware. They remember me and I like that. I always feel like I'm more than a customer but a welcome guest in you store! My store is the one at Weir Place in Chester, Virginia. You have a loyal customer because of your people! Keep up whatever magic you have there because it is an exception to rule today! Mike W.

The only thing this site is good for is getting your refills done for the pharmacy. Whenever you try to shop or order things online it constantly says service not available. I’m only 57 years old but it’s still hard to read everything is so small in print and I can’t seem to figure out how to make the fonts bigger when you try to go back to your previous screen it totally backed you out to the home screen not just to where you were on the previous screen where you were at on the general category you were on it literally takes you back to the home screen which makes it very annoying because you have to start completely all over again this site is not worse it’s time almost they need to really work the bugs out!!!

Unfortunately RiteAidPharmacy should have more parts to it. It should allow you to know when You bonus cash will expire. Unfortunately since it does not let you know when the bonus cash expires that people will lose out on their money and that’s very unfair. If they had a way of knowing it was going to expire it will give them opportunity to use it. Not no one when your bonus cash will expire you are basically playing a guessing game and it’s not fair because life still goes on and things happen where you might not remember when you actually receive the bonus cash. I think this is something that really needs to be looked into and revamped and order to satisfy everyone that uses RiteAidPharmacy ,the coupons ,and the bonus cash.

Sincerely yours

Audra Johnson

Mario, the pharmacist, is the best! After I moved to my current home I naturally transferred my prescriptions to the closest Rite-Aid. My experience was horrible! I made one call to Mario at Rite-Aid and he immediately took care of everything. In less than one hour Mario transferred my prescriptions and sent me a text that I could pick them up! The personal service at this pharmacy is amazing! As you approach the counter Mario always says “hello” and remembers your name! Before you even get to the counter Mario is bringing your prescriptions to you! The Port Jeff Station RITE-AID PHARMACY IS THE BEST! Thanks, Mario, for your personal commitment to all your patients.

Use RiteAidPharmacy for coupons, shopping & mostly prescription management. One thing I really think you should consider is when you use RiteAidPharmacy to submit a refill request for a prescription it still shows up under “ready to refill” until it’s been filled. This confuses me (and I’m young with only 2 prescriptions filled monthly!) because if my prescription isn’t ready in a reasonable time I question whether the request went through or not, or even if I thought I sent the request but forgot. It should say “refill requested” or “awaiting refill” as soon as it’s sent to the pharmacy. This way you know for sure it was sent and the pharmacy is maybe just busy. Regardless, it should not still show up under refills if it’s been requested.

I find your app/site complicated and difficult to move around in. I don’t find it clear how a customer is supposed to obtain a coupon or shop on line. Where do we check out out and is there a “cart”. I am sure that many of your users are elderly and not computer savvy so I would suggest that perhaps you should use a focus group of elderly customers to get a better idea of what I am talking about. In fact, a separate elderly section for your elderly buyers that sets forth sale items, Rx discounts, a medicine price list and a section for coupons directed more toward the elderly buyer are just a few suggestions. I keep using the word elderly but you could set the qualifying age wherever you like. You might try using the AARP guidelines. Well, thank you for giving me the opportunity to be heard.

I really do like RiteAidPharmacy and Rite Aid. It would be love and 5 stars hands down if I could have all of my family’s RX on RiteAidPharmacy. I am a ride or die Rite Aid person so I am hoping someone will take this seriously. For busy parents this would be so helpful. I am the one that has to manage my kids allergy, eczema and other miscellaneous meds, my meds and also all the meds from my husbands organ transplant. I would just be so helpful to have all of my family’s meds in one place to check quickly and get reminders for. Thank you for everything and especially to Donna at our local pharmacy. I could not function without her!!!! If she leaves I’ll follow her, she’s that good!!!

On the iPad when attempting to scan, the rotated 90 degrees so that in order to move the view horizontally you have to move the iPad camera vertically and to move the camera view up or down you have to move the iPad camera horizontally which is exactly counter to what it should be so you end up unable to hold the iPad camera steady as your arms wobble due to automatically trying to control the camera drift.

Eventually I would get it to work but not this time. It just does nothing at all.

So I tried manual input and I have to re-enter my contact info over and over again and again!

I prefer to order instead of calling but you force me to call on the phone.

You really shot yourselves and your pharmacy business in the foot with this one!

Update The prescriptions I submitted via RiteAidPharmacy were ready by 10AM Monday despite needing a refill! What a wonderful contrast to my former pharmacy!

I have a mail order pharmacy benefit plan which I hated because of the time factor involved to get meds so when I learned I could use a neighborhood Rite Aid I was thrilled. That was until I had problems at the store getting a meds renewed on time among other things. I thought using RiteAidPharmacy would make life simpler until I tried to check on refills available etc and ended up going in circles. Every time I tried to use RiteAidPharmacy it said to sign up and when I scanned a prescription bottle I was told I was already a member. Try again to access refill reminders or any other info like linking family and I’m sent right back to the welcome screen! Absolute madness! Does it ever work? I’m thinking of going back to the slow but accurate mail order pharmacy. Their app works 100% of the time.

I am thankful for rite aid. But the way the employees are told to set up things n sale is sometime misleading and deceiving. Like this week the cones buy one get half off the other box. But it’s only vanilla not vanilla fudge also. The sale price sign for something on sale the way it’s placed you will think that is he item but it isn’t . It’s the item you don’t think is on sale close to he other items. So my advice is ask if this is the thing on sale. If you are at 20% off customer that helps.

I use the Rite Aid drive-thru window every month to pick up my family’s prescriptions. The drive-thru affords me the luxury of wearing no makeup, my pajamas if I choose, and a pleasant and efficient delivery of my medications. The crew at Rite Aid go above and beyond what’s expected of a pharmacy staff by patiently answering all questions, quickly getting refills, dealing with insurance companies, etc. They even give my dog treats and laugh at my jokes! It feels like they’re not just doing their job and they actually care about the customer. Or they’re really good actors.

The RX portion is a total mess. Why does it not say when your prescriptions are eligible for refills? Also, whenever I drop off a new script (or the Dr sends it over), it doesn’t even show up on RiteAidPharmacy as existing until AFTER it’s been picked up. This means lots of unnecessary calls to the pharmacy questioning when I can refill, when is my refill ready, do you even HAVE my new script? RiteAidPharmacy is basically useless. Take a look at the CVS pharmacy app and get a clue as to how it should be done!! Only reason I’m going to rite aid rather than CVS now is because it’s no longer convenient to drive that far. (And I find a lot of CVS generic drugs are non-efficient.) please fix this stuff, there’s many others complaining about the same problems for a long time now.