Rite Aid Pharmacy Reviews

Rite Aid Pharmacy Reviews

Published by on 2021-05-14

Manage all of your pharmacy prescriptions, browse and shop the Rite Aid Online
Store, find product savings and coupons, and manage your wellness+ rewards
account anywhere or anytime with the official Rite Aid Pharmacy app. REFILL
PRESCRIPTIONS • You can manage your prescriptions, inclu...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Rite Aid Pharmacy Reviews


  • By

    good when working

    When it’s working, this app can be great. I can easily fill my prescriptions with a few clicks of a button. I can also see all the deals going on at rite aid. It’s simple and good for those who remember that they need to refill their prescription when in class or a place where you can’t call the pharmacy. For some reason, sometimes this app won’t work and refill your prescription. It says it did, but it actually doesn’t. I thought I had ordered a refill on my prescription (that had refills remaining). It said it had on the screen afterwards, but I never got a notification that it was ready for pick up. I tried again the next day, and same thing happened. When I went to rite aid, they had to fill it and I had to wait a few minutes. It was then when I got the notification that my rx was ready for pick up. So, if it worked all the time, it would be amazing.





  • By

    Good app, some issues

    Use this app for coupons, shopping & mostly prescription management. One thing I really think you should consider is when you use the app to submit a refill request for a prescription it still shows up under “ready to refill” until it’s been filled. This confuses me (and I’m young with only 2 prescriptions filled monthly!) because if my prescription isn’t ready in a reasonable time I question whether the request went through or not, or even if I thought I sent the request but forgot. It should say “refill requested” or “awaiting refill” as soon as it’s sent to the pharmacy. This way you know for sure it was sent and the pharmacy is maybe just busy. Regardless, it should not still show up under refills if it’s been requested.


  • By

    Westhampton Beach Rite Aid

    This store seems to be very much in the know about it’s customer needs. I find myself almost everyday in it. The prices are great as well as the employees. Always helpful and cheerful. The shopper needs change drastically from Season to Season as this is a resort town. The store stock fluctuates as the clientele changes while still maintaining the “year rounder” needs. I use my Plenti card or phone number to get the maximum savings. We have 14 grandchildren, 2 great grandchildren. The younger ones call it the GiGi Store. They couldn’t say great grandma so I have the GiGi moniker. You now have 4 generations of this family who are hooked on Rite Aid. Sincerely, Susan T. Cozine Loyal Customer FYI: The pharmacy has now become a Walgreens, however they continue to ensure the customer needs are met as they always have.


  • By

    Pharmacist Grand Central Horseheads, NY

    I would like to send in my review of your pharmacist Nicole at your Grand Centrsl Ave., Horseheads, NY location. Let’s just say that if she ever leaves Rite Aid, I’m following her. She has to be one of the most knowledgeable pharmacists I have ever had the pleasure of knowing. I can call her or stop in and she is there for me. She is very kind and understanding as well as professional. I am on multiple medications and she must have them all memorized and she double checks her answers if there is any question. I have spent thousands of dollars in your store in every area. The people are so nice. Your store manager keeps a beautiful store. Rings people out and helps in every way. I am so blessed by Nicole and all of your techs!


  • By

    Decent app but could use another feature

    Overall the app works well. The one thing I would like to see added to this app are pending prescriptions. Meaning new prescriptions that may be sent in early by a physician office that can’t be filled for immediately either due to physician instruction or insurance limits. It would be so useful and could decrease calls to the pharmacist verifying if a prescription was sent in fact received. This would eliminate extra calls to the pharmacy and give that time back to the pharmacy workers for other responsibilities. I’m short it lets the app user know that yes the dr has sent in the prescription. The pharmacist received and it can filled on xx date per physician instruction or insurance limits. I’ve used other apps that currently have this feature. I think it would be beneficial for pharmacists, physicians and patients/customers.


  • By

    I love this store!

    I’m a local so I am in this particular Rits Aid several times a month. I can tell you that the employees are great. I have seen some ugly reviews on this store from people who came in once. Sure employees should always be helpful and friendly, but anyone can have a bad day. I especially love the pharmacists. Not only do they fill my prescriptions in a timely manner, but they also keep an eye on things for me and will recommend a substitution if something would work better than the prescription I brought in. All in all, it’s a great place to shop, especially with their wellness card, which saves me 20% on so many items.


  • By

    Rite-Aid Port Jefferson Station

    Mario, the pharmacist, is the best! After I moved to my current home I naturally transferred my prescriptions to the closest Rite-Aid. My experience was horrible! I made one call to Mario at Rite-Aid and he immediately took care of everything. In less than one hour Mario transferred my prescriptions and sent me a text that I could pick them up! The personal service at this pharmacy is amazing! As you approach the counter Mario always says “hello” and remembers your name! Before you even get to the counter Mario is bringing your prescriptions to you! The Port Jeff Station RITE-AID PHARMACY IS THE BEST! Thanks, Mario, for your personal commitment to all your patients.





  • By

    The app missing parts

    Unfortunately this app should have more parts to it. It should allow you to know when You bonus cash will expire. Unfortunately since it does not let you know when the bonus cash expires that people will lose out on their money and that’s very unfair. If they had a way of knowing it was going to expire it will give them opportunity to use it. Not no one when your bonus cash will expire you are basically playing a guessing game and it’s not fair because life still goes on and things happen where you might not remember when you actually receive the bonus cash. I think this is something that really needs to be looked into and revamped and order to satisfy everyone that uses the app ,the coupons ,and the bonus cash. Sincerely yours Audra Johnson


  • By

    Complicated

    I find your app/site complicated and difficult to move around in. I don’t find it clear how a customer is supposed to obtain a coupon or shop on line. Where do we check out out and is there a “cart”. I am sure that many of your users are elderly and not computer savvy so I would suggest that perhaps you should use a focus group of elderly customers to get a better idea of what I am talking about. In fact, a separate elderly section for your elderly buyers that sets forth sale items, Rx discounts, a medicine price list and a section for coupons directed more toward the elderly buyer are just a few suggestions. I keep using the word elderly but you could set the qualifying age wherever you like. You might try using the AARP guidelines. Well, thank you for giving me the opportunity to be heard.


  • By

    Whole family’s RX on app

    I really do like this app and Rite Aid. It would be love and 5 stars hands down if I could have all of my family’s RX on this app. I am a ride or die Rite Aid person so I am hoping someone will take this seriously. For busy parents this would be so helpful. I am the one that has to manage my kids allergy, eczema and other miscellaneous meds, my meds and also all the meds from my husbands organ transplant. I would just be so helpful to have all of my family’s meds in one place to check quickly and get reminders for. Thank you for everything and especially to Donna at our local pharmacy. I could not function without her!!!! If she leaves I’ll follow her, she’s that good!!!


  • By

    Worst app Ever but pharmacy is great!

    On the iPad when attempting to scan, the rotated 90 degrees so that in order to move the view horizontally you have to move the iPad camera vertically and to move the camera view up or down you have to move the iPad camera horizontally which is exactly counter to what it should be so you end up unable to hold the iPad camera steady as your arms wobble due to automatically trying to control the camera drift. Eventually I would get it to work but not this time. It just does nothing at all. So I tried manual input and I have to re-enter my contact info over and over again and again! I prefer to order instead of calling but you force me to call on the phone. You really shot yourselves and your pharmacy business in the foot with this one! Update The prescriptions I submitted via the app were ready by 10AM Monday despite needing a refill! What a wonderful contrast to my former pharmacy!


  • By

    What a dud!

    I have a mail order pharmacy benefit plan which I hated because of the time factor involved to get meds so when I learned I could use a neighborhood Rite Aid I was thrilled. That was until I had problems at the store getting a meds renewed on time among other things. I thought using the app would make life simpler until I tried to check on refills available etc and ended up going in circles. Every time I tried to use the app it said to sign up and when I scanned a prescription bottle I was told I was already a member. Try again to access refill reminders or any other info like linking family and I’m sent right back to the welcome screen! Absolute madness! Does it ever work? I’m thinking of going back to the slow but accurate mail order pharmacy. Their app works 100% of the time.


  • By

    Thankful for rite aid hope Walgreens will continue

    I am thankful for rite aid. But the way the employees are told to set up things n sale is sometime misleading and deceiving. Like this week the cones buy one get half off the other box. But it’s only vanilla not vanilla fudge also. The sale price sign for something on sale the way it’s placed you will think that is he item but it isn’t . It’s the item you don’t think is on sale close to he other items. So my advice is ask if this is the thing on sale. If you are at 20% off customer that helps.


  • By

    The Pharmacy Staff

    I use the Rite Aid drive-thru window every month to pick up my family’s prescriptions. The drive-thru affords me the luxury of wearing no makeup, my pajamas if I choose, and a pleasant and efficient delivery of my medications. The crew at Rite Aid go above and beyond what’s expected of a pharmacy staff by patiently answering all questions, quickly getting refills, dealing with insurance companies, etc. They even give my dog treats and laugh at my jokes! It feels like they’re not just doing their job and they actually care about the customer. Or they’re really good actors.


  • By

    This needs A LOT of work!

    The RX portion is a total mess. Why does it not say when your prescriptions are eligible for refills? Also, whenever I drop off a new script (or the Dr sends it over), it doesn’t even show up on the app as existing until AFTER it’s been picked up. This means lots of unnecessary calls to the pharmacy questioning when I can refill, when is my refill ready, do you even HAVE my new script? The app is basically useless. Take a look at the CVS pharmacy app and get a clue as to how it should be done!! Only reason I’m going to rite aid rather than CVS now is because it’s no longer convenient to drive that far. (And I find a lot of CVS generic drugs are non-efficient.) please fix this stuff, there’s many others complaining about the same problems for a long time now.



A better way to Contact apps


You can now contact Rite Aid Pharmacy customer service directly
via Email using our new site - AppContacter.com

Contact Rite Aid Pharmacy directly


Is Rite Aid Pharmacy Safe?

Yes. Rite Aid Pharmacy is very safe to use. This is based on our NLP (Natural language processing) analysis of over 49,356 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Rite Aid Pharmacy Is 46.4/100.


Is Rite Aid Pharmacy Legit?

Yes. Rite Aid Pharmacy is a totally legit app. This conclusion was arrived at by running over 49,356 Rite Aid Pharmacy User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Rite Aid Pharmacy Is 46.4/100.


Is Rite Aid Pharmacy not working?

Rite Aid Pharmacy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Reported Issues: 2 Comments

By Debra Hurff
Jun 12 2021

App not working error 401



By Annie Maron
Feb 20 2021

Can’t sign on to your app. This has happened repeatedly, and each time I have to call customer service to fix the issue but the solution does not stick. If I wait a couple months and try to log on again, I am back to square one.





Have a Problem with Rite Aid Pharmacy? Report Issue

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Why should I report an Issue with Rite Aid Pharmacy?

  1. Pulling issues faced by users like you is a good way to draw attention of Rite Aid Pharmacy to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Rite Aid Pharmacy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rite Aid Pharmacy.


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