ShopRite Order Express Reviews

by Fat Dizzle

I just downloaded ShopRiteOrderExpress and it appears to be very slow and not very user friendly. When going from one screen to the next, it seemed to take forever. Also you can’t tell what brand you are looking at until you select an item. Lastly, you aren’t able to delete an item once it is in your car. I normally just order from my local store’s website but I thought ShopRiteOrderExpress would be easier. Boy was I wrong. One more thing, the password shouldn’t need to be so complex. This isn’t my bank, I’m just grabbing some luncheon meats.

by Thugnerd215

I was going to joking ShopRiteOrderExpress since shop rite is the only Supermarket on Ridge Ave. There is Super fresh but I hate going in there no real saving or coupon. Time is tough. But as I read lord it like 90 % is negative. Mostly all the same issue. You order won’t be ready when you arrive SO WHAT IS THE POINT!!!! With all the money this place make can’t they hire real nerd to fix it. Com on we are in 2019. I remember growing up they said they could place a whole library in a single chip. I thought please a whole library. Yes they can cause it all stated with Kilobyte than Megabyte than Gigabyte and last Terabyte. So yes it was possible to add 10 library in a chip so why can’t do smart ppl fix a simple app. ONE THAT THE WORLD WILL FIND USEFUL. It will paid of in time and money. Until I hear or see more Positive feedback I’m not wasting my time and energy on something that they don’t want it to work. Bunch of IDIOT. BYE SHOP RITE.

by Selake1

The kiosks at the deli are a breeding ground for germs. Installing them at the Cinnaminson, NJ Shoprite, during covid, is the work of a complete moron! I am now required to touch an entire screen for about 5 minutes to place an order. According to store management, they are wiped down after every 5 guests! So I have to share germs with the 4 guests before me? I have yet to witness anyone wiping anything down. Lines get backed up. The elderly are confused. The machines malfunction. I have to wait 30 minutes for my order. When I pick it up, it is placed in the bin where the olive bar used to be. Now I have to touch everyone’s bags to look for mine. Thanks shoprite for INCREASING my chances, and everyone else’s, of getting covid!

by Jen Tredici

Well I’ve preordered on the deli app get to the store to pick it up and was told we don’t carry what you ordered even though it says that we do. Ok so the next couple of times I notice the switch to turn on substitution... so I did as well as write in the comment section please substitute as needed and my husband went to pick it up along with other groceries and was told we don’t have that. Don’t have what I thought. I ordered 3 things and asked twice for substitution on ShopRiteOrderExpress . My husband was then told if you want to wait 20 minutes I can slice you something else. Ummm why wasn’t it done to begin with. I asked for substitution. You just lot a customer. I’m going back to price chopper.

by Carlover2319

(Montague, NJ Shop Rite) What happened to the Dexter ordering system that actually allowed you to not waste 20 minutes waiting at the deli and instead you could place your order, do your shopping, and grab your completed order right before checkout?
If you’re like me and trying ShopRiteOrderExpress to recreate that experience...don’t. You will still have to take a number at the deli and wait in line with everyone else. Odds are, your order won’t be ready either.
Instead, save your phone storage for something else, bring a shopping buddy with you, make them wait at the deli while you shop, then meet up to check out. Divide and conquer is the only solution nowadays I guess.

by Lavender5311964

ShopRiteOrderExpress is great and very user-friendly. They even give you a place to write in special instructions about how you would like your order packaged, like in half-pound packages rather than whole-pound packages.... I’ve use ShopRiteOrderExpress twice now and both times I ordered asking my cheese to be packaged a certain way and it was not
and both times I ordered more than just cheese and when I picked up the order all that’s there is just cheese. No ham! Both times! Ugh. Why can’t the workers read the special instructions written in by the customer and follow them? It is not rocket science.

by LC1167

There needs to be a way to tell if your particular store is out of something. I ordered ham and turkey from ShopRiteOrderExpress from my chosen store yesterday, got to the store to pick it up and my order is not there. Ask the guy behind the deli counter where my order is and he tells me “oh we are out of those items”. I was VERY annoyed to say the least. That is just down right ridiculous that I would not have been informed by ShopRiteOrderExpress that those particular items were not available. I know it’s possible, i’ve seen other apps that will say not available or very limited supply available. A total waste of my time.

by Not Very Happ

App was good but....
The first time. The very first time!! Went shopping at my store (Bordentown) and was waiting for my notification (that I never got.) So I decided to get the rest of my items in the meantime. Before I left stopped at the deli to see if my order was ready the woman said we are so sorry but our internet is down so we never received your order. Of course I was super upset since I was shopping on a Sunday (like a fool).
Now I have to goto the Acme to get my deli items. Not sure why ShopRite said they never received my order I got a confirmation #

by Jhart923

I’ve been using ShopRiteOrderExpress for a while. My issue and I would love for them to fix is to add an option for paper thin. When I put sliced thin it’s rarely sliced as thin as I want it. Also when you add a note I’ve been told they rarely look at the note because it doesn’t pop up on their end easily. And I have 3 shoprite that I use and all have the same issue. I only continue to use ShopRiteOrderExpress because it has made things easier for me to get lunch meat with my crazy schedule and not needing to wait in line but might just find a regular deli and call my order in.

by Shelley92801

ShopRiteOrderExpress is supposed to be an easy time saving way to place your deli order. More times than not it is not ready when ShopRiteOrderExpress tells you it will be. Today was the worse, I was told my order would be ready at 3:15 which was 45 minutes after the time I placed it. I then left my house did all my grocery shopping and still waited 45 minutes for my completed order!!!!
I, along with a bunch of other people were standing there waiting for their orders. We were told two people called out sick and the deli is extremely busy. Fine, that happens...however change the time your order will be ready if it’s an hour, hour and a half or two hours fine just be honest. This was the Little Falls ShopRite btw. I had refrigerator items in the cart and I had to wait because what I ordered was going to be dinner. Needless to say I am not happy!

by Jen From Long Island, N Y

My dad is 83 years old, and he practically likes to go to the store every other day and you can’t really stop the man from doing that cause he likes to have Chopped liver from the deli counter and they don’t always have that all the time! So he has to go there to check! If we could check it for him ahead of time that would be a great relief to me as well as him would be great! But I just checked ShopRiteOrderExpress and the Chopped
Over wasn’t one of the items on ShopRiteOrderExpress ? So I’m not sure if that is the actual store as well? There’s no way of knowing unless you call them maybe?

by LoCuillo

Love ShopRiteOrderExpress BUT it logs me out often! Then when I try to log back in it says my email or password is wrong and it is not! Now this last time it won’t even send me a link to my email at all. It says it has but I have no emails because I tried several times and NOTHING! THEN I try to reregister and when I get down to where I have to pick a home store it doesn’t have the option of any stores in my area like it used to! WTH is going on here? 🤦🏻‍♀️

by MeMeYouYouToo!!

The design is much nicer than its predecessor but ShopRiteOrderExpress needs some improvements. The deli meat ordering is very inconsistent. Sometimes, you can choose the weight and thickness, other times you can’t. The preferred thickness selection is randomly missing on certain meats/cheeses. You can’t determine if you’re ordering by weight or quantity for others. There is also less of a selection of items that are routinely available in store (and were present in previous version). Hopefully, there will be an update soon.

by Pee See Dub

I have mixed reviews on ShopRiteOrderExpress. I realize a chunk of my issue with it is probably due to my specific store. My order is almost never ready for when I request it, sometimes taking over an hour+ past my requested time.
But today, I placed my order (well in advance, I’ve learned my lesson) and shortly after I received a “your order has been modified” notification. Clicking on it launched ShopRiteOrderExpress , and NO WHERE in ShopRiteOrderExpress does it tell me what was modified or how.

by Tam BG

I would have given 5 stars but you cannot delete a deli item completely. Once its in your cart you need to go back and start a new order. If you add something twice by accident or decide you don't want something it cannot be removed. Fix that and you have got yourself a 5. My only hope now is the deli counter person slices the meat as you request it because last week when I tried ShopRiteOrderExpress in store my shaved ham was sliced rather thick and not shaved. My family was annoyed as was I. When you pay $15 for some ham it should be sliced how you want it. No one wants to come back to the store to complain just do it right the first time.

by Roreann

This works very well until computers go down. Last week my order was accepted and I was given pick up time but when I got to the deli counter at my assigned time I was told my order did not come out yet. Then all at once about 50 orders came. The people serving the customers were going as fast as they could but you lost a lot of business that day. When the computers go down do not accept the order until the are back.

by Randi58

Overall being able to order in advance saves a ton of in-store time. It would be nice if the machine in the store was down, that the user get notification about that, so we know the order never went through. Also, some of the deli staff need to stop complaining about having to process these orders. Finally, if the application saved our login it would be even more convenient not to have to login every time we want to place an order.

by Rm1smooth

You have to double check it when you pick it up. Make sure the label is what you ordered. Last week I got charged for an more expensive cheese, it was Provolone, I ordered American cheese from a totally different brand. I didn’t notice it until I went to use it a day later, and I had thrown my receipt away.

by CanopyTrees

This is the best way to order deli items. It’s a great service for ShopRite to offer now during the Covid19 pandemic. Even after this is a distant memory, the deli ordering app & easy pick-up should remain. I’ve passed by the deli because of having to wait in line, but now consistently place orders because it’s so easy. The items are kept icy cold in the former salad bar station. Just find the label with your name and order # and off you go! Love it!

by Sicily832

I ordered my cold cuts the night before I was to go shopping. I typed in my time that I would be picking up my order: 11:30 AM. When I went to the store I approached the deli counter and found a cold shelf with a sign that said pick up your online deli here. I found my order amongst a few other orders. It’s save me at least 15 minutes of waiting online for my cold cuts as there were at least four people ahead of me if I had to wait to be served.

by CableConvert

UPDATED. I’ve already deleted ShopRiteOrderExpress 3 times, might go for #4. They fixed the sales prices, so now they’re listed & not the same price as the regular price (for the most part), but:
1. It doesn’t remember the filters or the sort, so you have to constantly start over.
2. After entering all the items to the cart and tapping checkout, an error message pops up that the store isn’t accepting orders. Why not put that message at the front so I don’t have to fill the cart and wast my time? I tried three times over 6-7 hours to get it to work and got the same error.

by M197125

The last few times I tried to used ShopRiteOrderExpress my order was not ready when it was supposed to be. The very last time it was over an hour and I had to leave before it was ready and this was even after bringing it to the attention of the employees working behind the deli. It was very aggravating and I needed to make an additional stop to get my lunch meat from a different store. I’m hopeful that this will not continue happening.

by Vivapd

Thought this was a great idea and what a perfect timesaver. I ordered my daily from the phone as soon as I entered the store. Never received a text as I requested and went to the counter 10 minutes after the time my order should’ve been ready. There was a small line but I was able to ask someone where to pick up my order. He seems surprised and then told me that their computers have been down all day so they were not aware of the order. They offered to take my order then but the stares I was getting from everyone in line made me choose to forgo my deli order.

by Catugboat

There needs to be a way to revise an existing order. I inadvertently put pm instead of an am pickup before submitting & I could not revise the order. I have used ShopRiteOrderExpress a few times & it had worked out ok except for last week. I ordered in the morning for an afternoon pickup & my order wasn’t ready. I did the rest of my shopping, went back & it still wasn’t ready so I left.

by Z609

Using this to save time. Have used this at both Somerset, NJ and Bound Brook, NJ locations and both handle the orders fine. When at the Somerset, NJ location there have been some problems with the online orders but those were resolved by the next time I visited. The only reason ShopRiteOrderExpress wasn’t rated five stars is because of some minor instabilities, the rating will be updated as they are fixed.

by Halloweentwins

Love ordering ahead of time, however the meat or cheese isn’t always what I ask for as thickness wise which can be frustrating. Also, you have items on list you don’t carry, like havarti cheese. Also I choose to be alerted via text when it’s ready and I have never gotten a text. Also your cooper sharp cheese in description says black pepper on it?

by SBPD26

Great time saver when shopping, only issue is that the option to select the slicing size (think, thick, shaved) does not appear for every item. I ordered 7 items today and the option only appeared on three of them. Had to write out my desired option in the comment section.

by JLPA715

I can only write about the ordering process. So far , so good! It was easy and I was able to quickly navigate (sometimes I can get lost). My order should be ready in 15 or so minutes. I’m leaving my house now, so hoping things turn out well! Fingers crossed!

by The App Review Guy Chris

This is the best app ever! The deli line is always packed and sometimes I waited over an hour to get what I want but now I do not have to wait at all! I place the order on line and I pick my pick up time and thats all I have to do! When I get to the store I just walk back to the deli and show my Id and they hand me my order! I love to see the faces of the people waiting on line - I remember being in their shoes! I have showed many of the people waiting on line how to use ShopRiteOrderExpress and they all have been very thankful. What a time saver! I love it!
L

by Trackrunner95

Love the deli app. With everyone living at home now, my orders at the deli are huge. The deli app was so easy to use and navigate. It took no time at all to find my products. All my meats and salads were on the site. Now it will be ready and waiting when I get there. Great app