CVS Pharmacy Reviews

by Bougre

If you open CVSPharmacy and navigate to your prescriptions and click the link inviting you to refill…it will probably not work. If it does, this will be the least frustrating thing you will have accomplished in trying to use CVSPharmacy. Click the option for home delivery….not possible. Why? Who knows: not me, and not CVS, because if they knew they’d certainly tell me. See the link to add other items to your cart? Click it…ah, doesn’t work if you’re in the pharmacy section of CVSPharmacy . Close CVSPharmacy and restart and add items to your cart, save, navigate to pharmacy…ah, not possible, you have to start CVSPharmacy , open the menu and choose pharmacy first thing if you want to refill a prescription. If you are able to somehow refill a prescription and select the option to prepay, upon completing the transaction you will wait to get a notification from the pharmacy advising that your prescription is ready. Once notified, you will go to the pharmacy and it will not be ready. You will wait. Once you finally do receive your prescription, you will be enrolled in an automatic prescription refilling scheme against your will, which will generate a text message in 30 days notifying you that your refill is ready. And it will not be. Vicious cycle. IN. SANE.

by Katz's Itunes Accounts

They payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on CVSPharmacy where to do this.

All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through.

Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effort

by AilemaLWfvfjbfjjdG

CVSPharmacy generally works pretty well. But there are a couple of *critical* features that don't work.
I've tried to transfer prescriptions between CVS locations because I moved, and for whatever reason got to the point where CVSPharmacy simply gave me a message that said they couldn't be transferred. I found that INCREDIBLY annoying. To the point where I was picking up prescriptions 30 minutes out of my way because CVSPharmacy wouldn't transfer them. That really needs to be fixed.
Also, if the CVS I'm working with makes a mistake with a prescription that I have automatically refilled... say, a prescription that was supposed to have a 3 month supply but there are only 2 months of the prescription in the bag when I pick it up... on CVSPharmacy , the button to have my prescription refilled just isn't there when I need it to be, because I need the automatic refill earlier than anticipated. But CVSPharmacy assumes I don't need a refill early and doesn't give me the option to refill it! C'mon, that's just dumb!!! Obviously, accidents happen. Don't make presumptions about what I need and remove options! I just spent 10 minutes on hold trying to request a refill for this prescription, because there was no button to simply request it in the CVS app. That's ridiculous.

by Mission Worker

I am so tired of this worthlessness of CVSPharmacy. I do not want my scripts on automatic refill because I pick up at different stores. Last night was a perfect example of the problems I have. I ordered 3 scripts for me, 3 scripts for my husband and 2 scripts for me that needed to be renewed at the doctor. Today the three for me are ready for pickup. The three for my husband show they were last filled yesterday but they are labeled “in process.” The two that needed a new script show they were filled today but I have to call the pharmacy to get them filled. This happens EVERY time! When I call the pharmacy I wait for 10 minutes or more and no one picks up. I tried going to the drive through and it didn’t move for 10 minutes. I know they can’t help being busy but if CVSPharmacy were fixed to automatically release scripts when you have requested a refill from the doctor it would help. It would also help if “in process” had more info, sometimes that means they didn’t use the coupon so th e script is being rejected by my insurance, sometimes it means they are waiting for the medicine to be delivered to the store and sometimes it means it is just sitting there waiting to be put on the system. It it wasn’t for the fact the CVS I normally go to is right where I turn I would have switched to Walgreens long ago.

by Apple Is Becoming A Joke!

I am disgusted that no one takes accountability for errors that result from using the CVS app. When I have an issue with CVSPharmacy it should be routed through one singular location and others brought in an an as needed basis. Stop using CVSPharmacy as an excuse to pass the buck, I am so frustrated by contacting 1-800 … or this feedback and being told I need to contact the store, only to contact the store and have them indicate that I need to call the 1-800 number for help. Who is accountable for CVSPharmacy ? Who decides on the content for CVSPharmacy ? If you said corporate then corporate needs to step up and take accountability. For example, I am on two doses of the same medication and corporate suggested that I contact the store when I repeatedly had trouble filling one dose. Turns out it IS solely a corporate issue, it is apparently meant to flush out persons taking two doses of the same medication unknowingly. I do so knowingly and really there should be a place for me to acknowledge and override the system not allowing me to fill both doses, as first I take the doses at different times of the day and second there is no equivalent single dose if that were an option. You try to build in these convenience and safety features, but also build in inconvenience and frustration for others!

by NicoliMari

I work in digital marketing, specifically in apps, so I have evaluated a lot of app UX over the years, and this one was shockingly bad. Today was my first time downloading and attempting to use CVSPharmacy but it is 100% unusable. I tried to create an account using the license scan feature but it only takes the photo once it recognizes the card, so it took a good 10 minutes of wandering around the house trying different backgrounds and lighting to get that to work. I get an account created & linked up with my care pass (approx 15 min into CVSPharmacy ) and I go to check on a refill that is at a weird status, but there is nothing to reference what that status means. So I try to look around CVSPharmacy for my answer and anything I click on requires me to log in again but doesn’t accept the password that I wrote down and also saved in my iPhone. Both attempts don’t work. So I go back to try to find the phone number for the store for my RX and CVSPharmacy crashes and gives me: “An error has occurred trying to contact the server. Please try again later.” This was during normal business hours. Literally everything I tried to do in CVSPharmacy didn’t work. CVS is a big company and rx is kind of important so I’m baffled at how CVSPharmacy is so awful. If anyone from CVS corporate reads this - please hire another company to run your app.

by Flyby777

I paid $50 to get the $10/month & it while it was on my card, it wouldn’t apply to my purchase. They email me coupons & I don’t know why!!!! I go to send them to my card & get a “ooops something went wrong. Try later” & I get that message EVERY SINGLE TIME!! I tried to uninstall & reinstall but now “technical difficulties” won’t let me sign in. I call & on the one time someone actually answered, it was a moron who was only able to parrot a few words she’d been taught “uninstall/reinstall app”, “make sure your account matches” “have you tried turning your phone off & on” “I’m a pretty bird squawk squawk I don’t know squawk” A parrot would have been more useful especially when I told this woman what I’d done before she gave me the parroted answers “Why not send me to someone who knows what they’re doing?? Why not stop wasting MY TIME if all they can do is squawk what they’ve been told before saying “I don’t know. Have you talked to someone at the store?”🙄 I couldn’t help but think “did this idiot just ask me the dumbest question anyone could ask? That’s like calling Apple with a question about your phone. They have all the info identifying it as an iPhone & ask “are you sure it’s an iPhone”. That’s not ever happened with Apple but that’s how stupid the question was & I ended up with a we’ll give you a 20% off coupon to use by tomorrow since we can’t give you the $20 we stole from you. They’re useless.

by ZEESG1

The pharmacy is located in a new complex and is a nice size store. It is usually not well stocked and not tidy. The worst is the customer service both in store and even worse over the phone. In the store after waiting on long long lines they send you from one side of the store to wait on another line. The horrendous and unsafe practice for a pharmacy not to pick up the phone lines and/or disconnecting the caller has spiraled out of hand!! One can call for days in a row (I experienced this multiple times and most recently over a period of 4 days) and the phone doesn’t get answered. Rings and rings and rings and after 20-30 minutes the system disconnects you. I was trying to arrange for my medication to be delivered as I’m on my own and couldn’t get to the pharmacy. To no avail. 4 days later I hit the prompt for “doctors.” The individual who answered the phone was so rude. I asked if there is something wrong w the phone lines as I’m calling all week. She replied “We are very busy here, get to your point.” Not unusual to get attitude from the CVS Neptune ave staff. Doctors offices don’t have much better experience. They don’t take their calls but keep sending automated messages via the cvs system and then state that the doctors office just isn’t responding. My neighbors and I have experienced this several times. Some neighbors won’t use this pharmacy anymore and I’m close to doing the same. Big box store that needs a major shakeup!!

by Starstellie

My prescriptions don’t all show up on app. Refill process rarely works and text messages aren’t accurate. One pharmacist especially questions my prescriptions and the use of them. Missing medications and condescending pharmacist at my location. Inaccurate information given by pharmacist on quantities dispensed and / or when. (I keep proof) Have to order refills a few days ahead of time because 2 of my medications you are almost always out of. Then pharmacist/ app tells me it’s to early to refill. Then comes the lecture from the pharmacist about what I’m taking. I’m very closely monitored by GP, psychiatrist and therapists ans they all talk. I’m tired of app not working right and pharmacist treating me like if I was a drug addict. I’m 53 and just spent a week in the hospital for liver damage caused by Tylenol taken over a few days while I had the flu. I’m calling tomorrow to find out where the missing one time prescription went to. I’m still in strong pain and need it filled by Saturday and if I get condescending responses to missing prescription or getting refills, I will be switching pharmacies immediately. Fix your app and tell your pharmacist (one in particular) she needs a refresher course on common courtesy and empathy. I wish I didn’t have to take any meds but I do. The least they could do is fo be kind and either fix CVSPharmacy or go back to the old ways of doing things.

by StarWar12

Very unhappy with the cvs app. I send their cvs coupons and when I go and pay for the items, coupons do not pull up on the cashiers screen and nothing can be done on their end so you lose the savings. I call the cvs 1800 number and I have to call 2 days later and it takes them another 3 days to give you the credit. Months ago they added manufacturer coupons to CVSPharmacy and when I send them to the card and go make a purchase at the store , most of them do not go through . The cashier says they are having problems with the coupons not showing up on their end and therefore no coupons work. I call the 1800 number for cvs and they have no clue how it works either. They tell me I need to call the company from the coupons that didn’t go through myself. They don’t know the numbers to them either. After cvs adds all these coupons for the customers convenience to use, they make it hard on us with them not working. Then when I call they are no help . Cvs needs to fix the problem . If manufacturers coupons were added to the cvs app, cvs should fix them and not tell you to call the other company. I don’t want to go through the trouble of calling all these different companies because my coupons sent to the card do not work

by Bmillersc

CVSPharmacy works well in general but it is slow to load, and the server seems to be down often. Adding the ability to include RX’s for family members exists but is clunky, and requires you to actually fill RX for that person BEFORE you can use CVSPharmacy for that person for anything related to their RX. If a doctor electronically sends a RX over electronically for a 30 day supply with 2 refills for a RX you have had filled at CVS in the past from the same doctor but your prior RX’s have all been filled (3 months worth have been filled) so your doctor sends over the new set of 3 months but does so PRIOR to you picking up #3 of 3 from the prior set then CVSPharmacy does NOT allow you to fill from CVSPharmacy . You are REQUIRED to call the pharmacy to get them to initiate the 1st of the three from this next set of RX’s. Hardly convenient. Especially when you get the more often than not ‘miserable, why are you bothering me because you know as a pharmacist I’m busy and prefer to not actually have to talk to people attitude’ even though you are calling because CVSPharmacy doesn’t allow this and requires you to call the pharmacist to initiate the round of RX’s. How about some updates and improvements to functionality offered?

by LittleChef2017

Using CVSPharmacy is frustrating. It’s unreliable, freezes the CVS pharmacy computer during the checkout process, takes so much time to load, and often requires doing checkout the old fashioned way, verbally sharing private information. Also, for coupons and rewards, it doesn’t make sense why customers have to click on every coupon to “send to card.” It’s hard enough trying to earn rewards. The time it takes to compare offers and make sure the criteria are met to earn rewards is not worth the effort. Even with the savings, the prices are still too high at CVS. Walmart has lower prices. And the coupons you get in the mail or via email expire too quickly. They never seem to be available when you need them. Rewards expire as well. The only reason I gave 2 stars is because I can view prescription details on CVSPharmacy which has been handy when I’m at the doctors office or completing medical forms. Also I can refill Rx on CVSPharmacy , however I tend to refill via text messages where I get text reminders. The text reminders aren’t 100% reliable but it helps to have occasional reminders. Please fix the bugs for the pharmacy checkout and send all coupons and rewards directly to the card.

by Cvillern

Many times when I use CVSPharmacy to fill my prescriptions, I get the non-stop annoying daily voicemails reminding me to pick up my prescriptions. So much that I actually block the number. I ordered my refills on CVSPharmacy and when I get to the store they say they don’t have it. Despite my numerous daily robo calls that I have prescriptions are ready for pick up. Every time the store says “we are having problems with our app”. So that actually negates the purpose of CVSPharmacy ! I ordered 3 refills, they had 1 refilled and another auto filled, when it was just filled last month for quantity 90. So why if it’s an auto refill would they refill a prescription that was just filled last month for 90 pills! I have tried to opt out of my phone number calling me .. harassing me I should say. You app needs a lot of work. Your incessant calls need to stop. Unfortunately I cannot change to another pharmacy because CVS Is the one authorized primarily by my insurance. It really leaves a bad taste in my mouth and a headache when I have to get my prescriptions refilled because there is always something wrong between CVSPharmacy and the store. So I guess I will just keep blocking your number for the robo calls

by Shawnnie1

It would be wonderful to be able to place my own prescription delivery on the CVS App as the automated system advertised, once my prescriptions ready and to be able to use my FSA CArd for payment instead of my debit card. CVSPharmacy allows you to chose your payment method , then when choosing the FSA card , the system ask for the CVV, when you enter , it gives a error, and you can’t proceed, or you have to use a different payment method. This has been going on for months, and it’s very inconvenient, because I have to call the pharmacy everytime to enter for delivery, and use my payment method on file being the FSA card. As if they don’t have enough to do already. They are busy and this is something I can do , but CVSPharmacy doesn’t allow it, it shouldn’t be asking for the CVV, that seems to be the issue and it should process the FSA Like a regular credit card to proceed not like a debit, The pharmacist doesn’t seem to even be aware of this issue. My wish is that , this gets fixed , we are in a pandemic and people need the most convenient way to get there prescriptions and pay for them. Thanks in advance. Please fix this ongoing technical issue.

by Alyse Pharm Tech

Cvs has nailed it with CVSPharmacy & continues to with updates. The CVS Pharmacy app provides customers with easy to use, detailed information based on their prescription history. The pharmacy portion allows you to make several different options with any prescription you have on file. You can fill from a detailed list, you can archive and remove medications into another part of your medical history, you can even scan your bottle to refill a prescription, chose pick up location & while your waiting? Go ahead and make sure your ExtraCare card is associated with the sign in information used to access your pharmacy information. Look through a variety of weekly coupons & deals, coupons specifically catered to you as well as Sunday coupons. Yes! Manufacturers coupons found in the Sunday paper that we all clip for savings, is now available paper free, through the Cvs app. You can now click and simply send to your card manufacturers coupons that can be applied in addition to your personalized extra care coupons to maximize your savings. Can it get even better? YES!!
You can send all of your extra bucks you earn directly to your card, no more worries about throwing away those precious extra bucks! whether it be for a specific item, weekly deal, beauty extrabucks or pharmacy extrabucks- all acquired earnings can be digitally applied 😀

by Jennie's Cellphone

Please schedule prescription refills once or twice a month instead on different scripts on different days. I get 15 routine refills every 90 days and when they are on so many different days it is frustrating. I wait until I have 4 or 5 refills since I pick them up at the drive through. It would be perfect if there was a way to leave a message when ordering refills. I have two that are ordered for 90 days but I can only get one month at a time. I want to be able to send a message to fill those monthly refills since they are not automatically filled. I know there are so many calls to pharmacists and it seems that would be easier for them and me. I wonder why I have so many messages to call pharmacist for a refill when they are scheduled for refill. Again, a place to message pharmacist would be so much better especially when I think about it after hours. I also have one script that I don't need refilling and would like to leave message to cancel prescription for that one refill time. Why are so many of my prescription refills not in stock when they are due for refills? This is happening quite often lately. I don't understand why ready refills are out of stock? I have frequently asked for these suggestions and nothing changes. Thanks for reading my suggestions for better service.

by AirsoftHunter

I am not sure if there is an app issue or employee issue. EVERY TIME I use CVSPharmacy and request a RX to be filled, CVSPharmacy states it is ready and when I go to pick it up, it is not in fact ready. Although, I usually prepay on CVSPharmacy . I have even received emails after I have picked up what RX is ready that an additional RX is now ready, after I leave the pharmacy. I have voiced my concerns to the employees and they never can give me an answer. Sometimes, they don’t have the product, which makes no sense. I only use CVS and have the same RX filled each month or 90 days if insurance allows. I have had to go to other locations to get my RX filled because the location that is closer to where I live, which happens to be 3x as far as other pharmacies near my home. This is unacceptable business practices. And it infuriates me when I can’t get a product filled at “my location” but yet they will call me everyday till I pick up a refill that my physician has called in. If I am using CVSPharmacy incorrectly I would greatly appreciate the knowledge to educate myself on how to use it properly. I am not so self involved that I think I am the only customer that this is happening to. I have spoke to other people who have stated they have experienced similar issues with this location.

by Ginger 45678

The good: For extra care users, it’s awesome to have all 100+ manufacturers’ coupons in one spot. I cross check with the virtual add and save like 75% every checkout. CVS pay, is also super fast. The person who gave it a negative review either didn’t understand how CVS pay works or wasn’t told. I bet ten bucks they got a gift card which is the ONlY thing that’s excluded. It’s an anti fraud measure. Entering the info into CVSPharmacy ? You can take a pic of the card and it puts it in automatically. So, you forgot your card and tried to rush through a transaction, person. I’m not sympathetic.

The bad: it is glitchy. A couple of times CVSPharmacy has frozen on me and/or I’ve had to uninstall/reinstall because of freezing. This has happened in both the CVS pay and the photo print sections. And even though I like the rest of the features, to have CVS pay freeze (it’s not a data issue. I have five bars in the store and it remains frozen when I leave the store) when I have three people behind me in line is enough to give it 3 stars.

by CBearTree

1. Except I Would Like to Get My RX’s Sooner than the Time Space Shown & Only Allowed❣️When I Could Actually get Through on the Phone, Via Recording, or An Actual Person, I Could Get Them Within 2 HRS.❣️Please Make That Possible Again Either Way❣️❣️❣️

2. PS: As of the New Year, Your App. Is Worthless, if Your Employees Can’t Read the RX’s Correctly❣️So Far This Year (Jan. 2018) They Have Screwed Up 2 of My RX’s in Both Jan. & Feb. & Promised To Fix Them in Feb.!❣️They Have NOT Done So, & are in The Process of Screwing Up March, & My Dr. Is Too Busy & Frustrated to Take the Time & Fix It, & Unfortunately Her Nurses Can’t Understand What is Going On & Now Your/My Pharmacy Won’t Admit There Mistake & Just Fix It❣️😱😤 I Found the Mistake in Black & White, & It Was the Original Person Who Filled Them in Jan.’s Mistake; a Human Error❣️🙀I Can Forgive If It Can Be Fixed Immediately❣️I Have MS & Now I Am Too Old & Tired To Keep Messing With This❣️😔 I Have Been Filling the Same RX’s at This Location for 18yrs.!❣️🙀 There Have Been Problems with RX’s & In’s. Etc... Since Current POTUS Has Taken Office & I DON’T NEED ANYMORE❣️PLEASE HELP❣️❣️❣️😫 Your Faithful Customer Since 1990, & at Current Location Since 2000❣️👍✝️ Sincerely, C. L. Nelson

by 57ked

Before CVSPharmacy !! Longs Drugs then / Now CVS
HAS from day 1 more then 20yrs TOP Notch Quality Customers service has always been a 5 Star and above and be on !! My only problem with part of CVSPharmacy it the managing your med after filling the information and I get error my email is used ? And it wants a new email. Call customer service had something to with old phone with a different email? I forgot the old email !! We decided to start over new card....
Problem still unsolved??//!! MY SECOND comment has to do with the phone system and it’s not about being put on hold!! THIS IS THE ONLY THING ITS THE MUSIC ITS NOT EVEN A STAR THE SOUND IS CRACKY MOST OF THE TIME IT’S HORRIFIC AS SPECIALLY WHEN ITS A REALLY BUSY TIME AND THE STAFF IS SHORT HANDED??? Please don’t get me wrong I love CVS !!!! That music cruel and unusual punishment 🤢 I don’t mind waiting my turn 5,10,15, but please do your customer a favor and the employees that answer the call? I can almost guarantee for the part customer would be hole lot nicer😊!! That music for more than a few min could be the straw that breaks the camels back!!! Thank you CVS always on the CUTTING EDGE!!!!

by CatMom123

I was unable to download CVSPharmacy Update - tried for 2 days! So was instructed by Apple Care to delete CVSPharmacy & reinstall it - Big Mistake! Now it won’t CVSPharmacy won’t download either. I have boucoups of storage & have successfully downloaded other updates over the past 3 days, so my phone is Not The Problem! I have tried multiple ways to contact the “App Developer” & kept getting hit with “the page you’re looking for does not exist,” “Redirect” & various other pages that don’t work - including a page that says to send a text message to download CVSPharmacy (not a very secure method - whoever thought of this one needs to be fired!). Guess what? You got it - page doesn’t exist, redirected, etc., etc.. I even tried sending an email to Customer Care through their Contact Us link & got message that “The Page you’re trying to reach is unavailable” - totally worthless!!! Not really surprised by all this. Their App & IT Development & Customer Support has always sucked! Now I can’t look at my scripts, nor download coupons because I’m unable to reinstall CVSPharmacy ! They need to hire some qualified brains that actually know what they’re doing instead of just screwing up CVSPharmacy royally with every “Update” (more like every “digression”!!!).

by AlisaMaxam

Pharmacist Robert Sold of Farmington, NY today told me I should find another pharmacy. Honestly have been thinking that the last 4 or 5 months because every month they can’t get the prescription right, tell me to come back which happened twice this week. I waited in line 20 minutes and the tech tells me it’s not due to be filled until November 13th or somewhere about then. I said I was here Monday and coming back today, Wednesday. I’m not coming back again I will wait to have it straightened out. They were furious. Took approximately another 20-25 minutes to fix it and because I want my prescription done correctly and pay insurance and a co-pay I should get correct medication on date due. I literally have to waste my doctors time every month to straighten out the prescription because it is wrong every single month. Because there was a line behind me and I didn’t want to get back in line I guess it okay for people to be unprofessional. In fact, Robert Sold, Pharmacist I live in this community and its my right to choose my pharmacy. I will not be inconvenienced to drive away from my town to get from a competing pharmacy just because YOU wish not to be bothered to correct the mistakes by your pharmacy. AlisaMaxam

by Customer In Orange, CT

I am not happy about the cvs app change on the deals. It was much easier to browse coupon deals by going into each category. For example I would go to category “grocery” and all the deals would be listed and I would just scroll through and select the ones I want. With the new change you have to select all the categories you follow, and all the deals for “all” categories are listed as one list and you have to scroll through the whole list to find what coupons you want and select. The new feature makes it more difficult to shop and select deals. Please bring the old one back! By customers using the new feature will not be using the coupons because it is way to difficult and cvs will lose sales this way. Also, want to mention that each deal does not show the whole description of the item, you have to select more in order to see the item in full view. I’m not happy with new feature and I don’t think anyone would take the time as I did to let cvs know this situation. Please let the technology department be aware of this situation. Kind regards, Your customer in Orange, CT.

by Farfrommad

I love all the features of CVSPharmacy but I see a few areas that would greatly improve the experience.
Firstly, it takes me FOREVER to select all the coupons. Please add a select all feature. I’m still going to search what’s there when shopping for deals. There’s no way I or anyone else could remember the 200 coupons in there anyway if that’s the objective in making us select each.
Secondly, how about you make an interactive shopping list where I can add coupons directly to this week or next weeks deals? And have it displayed just like in your paper (I.e. price, minus app coupon, minus paper coupon, etc.), with room for us to add other paper coupons (from previous weeks) & ECB so we’ll know exactly what’s going to happen at the register because let’s face it, it’s awful when you’re not 100% organized at the register and it slows down the checkout process and makes it miserable for everyone (the cashier, shopper, and those waiting in line).

by Bologna22

I love CVSPharmacy but the pharmacy needs to fill the prescriptions and keep them until the date of the return to the stock because I have saved text messages and voice mails that tell me a date to pickup by and when I send someone to pick up my RX they say that it was already returned to the stock and taken off the shelf. This is not a good thing for me when I’m sending people for me because I can’t make it there myself. Also the pharmacy really needs to get more staff to accommodate the patients that wait forever in line because there is only one person at the check out and one filling RX’s and it is really bad at the redlands calif store in the redlands mall. It’s getting worse every time I have to pick up my prescriptions . People are going to stop going in the store and start getting the delivery service to the house and you will loose people like me that shop for other things while they pick up their meds.