Contact Rite Aid Pharmacy Support

by LSchoenhut1

I am finding this site and Rite Aid, difficult to maneuver. I appreciate shortages in staffing, but it is still difficult. I have been trying to get my meds delivered for days. I received one notice they attempted delivery, but there was no one home ( two people were home) I was told three times the meds were delivered, only to discover they were still at the store. I had a Door Dasher there to pick them up, and they were told that they had been delivered. They have not. In the next few days I was told delivery was impossible over the weekend. I sent a friend to pick up my meds and they refused to release them. I changed to Rite Aide, because my insurance company insisted. It’s been 5 days and I still do not have my medication. Today I am told they don’t even have my prescription, it’s at another location. The other location said they don’t have my insurance information. I am getting no where fast. I don’t understand how they can tell me they tried to deliver it last week, but now it does not even exist. Long story short I sent a friend to pick up the meds, not only did they have them, they have had them since 1/27. I have gone 5 days without medication, simply because no one answering the phone, could be bothered to check and see if the prescription was ready. Trust me I try to be sympathetic to the plight of the situation. But a lot of this difficulty seems to stem from no one just taking a moment to listen to me and see if what I said was true. Thank you.

by Camaro67@

In the spring of 2020 the Kmart in Walnutport Pennsylvania shut its doors permanently, its pharmacy patients (myself included) were transferred to the Rite Aid store in the same town. Since that time almost every interaction I have had with the pharmacy department at the Walnutport Rite Aid has been wrought with problems. The medication isn’t in stock, the directions concerning the medications in my rite aid file aren’t followed, the automated text alert says it’s filled only to find upon arrival that it has not been. The medication in question is Zubsolv which is an opioid addiction management drug. The circumstances surrounding my having to take this drug stem from injuries I received in Iraq, but it seems that the pharmacist at this particular store has no time for we addicts trying to fix our lives. I have exhausted all other options in trying to resolve this with this email being the last. I will be speaking to an attorney as I feel I’ve been discriminated against for simply trying to do the right thing and not abuse any medications. Should there be no legal recourse for me I will take to social media. I’m not writing this to demand anything of your corporation I’m simply informing you of what’s going to happen with the hopes that next time your staff will reserve judgment.

Sincerely,
Lucas Bowers

by Rachel With IPhone

I have had this app for a few years now and I have never been able to get it to work for me. Anytime I try to use it for pharmacy needs it sends me to a page to fill out with my name address, DOB, phone number etc then takes me to a page where I have to confirm questions which in the past I answered correctly, which I know because its my account information and it told me it wasn’t able to confirm. Now when it takes me to the question page it won’t load any of the answer choices so you can’t even see the answers, you can’t select an answer because when you click an answer (even though you can’t see the answer your trying to choose)the bubble doesn’t fill, when I try to select my DOB on the previous page it only will allow me to select Today’s date until I type it in. And I still haven't been able to gain access to any of my medications through this app. Absolutely pointless app to have, at least for me, so I’m deleting the app until the issue is resolved, literally just taking up space on my screen at this point.