ShopRite Reviews

Adding to my original review below. The last three orders in a row have had errors, items missing from order (not listed in out of stock report). Deli is a big issue, I order 1.5 lbs of meat or cheese, I get .5 lb. (third time in a row). I order high end meat cuts (receipt says what I ordered) but actual product is of lesser quality. Not sure if it’s they are overwhelmed or just the fact they are getting complacent. Worth the 4.99 fee still, but we are just running out of things from the lesser quantity. Any other time I would just stop in any given day, but the whole point of using the service and taking hours to go through the virtual aisles to get exact products is to avoid the exposure since I am high risk.

First it’s a great service for the Covid crisis. Unlike Costco and Instacart which inflates prices to ‘get’ more out of you (compare the prices, you would be amazed what Instacart jacks up)...this is a simple 4.99 fee - well worth it. They send you lists of items unavailable and offer to substitute them if possible. The staff has been kind, courteous and fixes any problem or missed/left item. ShopRite is a breeze to use, via browse or search. I love the previously purchased option. All around it’s been nothing but positive, even when there’s an issue.
Well done this app!

Should have a button for each product that allows or doesn’t allow substitutions. Should not allow you to order items that are not in stock. Every single time I’ve picked up my order, the same items I’ve tried ordering are out of stock or not stocked at that particular store. The text messages I may or may not receive in regards to substitutions or order completion are so inconsistent. Once in a while I will receive a message about my order. I feel like the “notes” section is never, ever read by the employee shopper, perhaps that’s just a particular store flaw. A huge pet peeve of mine is regarding bags. There should be options for this. I want the option of bringing my own bags and the option of deciding what I want bagged by this app. Most of the time, I do not use any bags at all. I find that all of my orders are so poorly bagged. A lot of times I will find that several items on the same order are bagged all by itself- so wasteful. Most of the time I can’t reuse or recycle the grocery bags because there’s a piece of paper with my last name taped to the plastic bags, with no way of removing it without tearing the bag.
On the flip side, I really like the ease of matching a coupon with an item you’re viewing. I also like being able to schedule my grocery order more than 1 or 2 days out.

I have been using ShopRite for a while now specifically for purchasing groceries online. It was great at first, then not so much. Not sure what happened. Perishable products either come expired or are about to expire. I pay $5.00 for this service - it isn’t free- so I’m expecting at least for the food not to be expired or not to go bad in a day. Also, the food/products we order were always in stock, and lately we’ve been getting texts “we don’t have this product, would you like this one?” Well, I would expect an equally good product as a replacement or at least a variety of products I can choose from, but NO, you can only choose the suggested one. I gave it 3 stars and not 2 or 1 because some of the employees we get this service from are pretty good, and sometimes they call us to let us know when something is wrong. It isn’t the employees fault that the store is out of stock or the manager tells them to get rid of products that are about to expire first. The idea of online grocery shopping had me expecting good service and good products as if I were actually shopping for them. So to improve this experience please add more products we can choose from, always check the expiration dates are reasonable, and don’t put expired food in our bags. For other things, ShopRite is good and works well.

Terrible, TERRIBLE service. I reserved a time slot to pick up my groceries from 2:30-3:00. I arrived at 2:40 and couldn’t even locate the pick up zone. So I had to take my infant son inside so I can ask what to do. I waited 5 minutes at the service counter while a women looked at me multiple times from the office on the side and answered a phone call before asking what I needed. Once I got outside to the loading zone and texted the number I waited 15 minutes and nothing happened. My son started getting upset and antsy by this point because he’s an infant sitting idol in a car. The guy walked out and stared at my car while walking into the main part of the store and said nothing to me, I thought maybe someone else was in the building he was in so I’d be helped shortly. Another 10 minutes went by and he finally came back from the main store to the loading area where I was trying to comfort my screaming son. He almost went back inside but stopped and asked “oh are you waiting for an order?” Um yeah! Hence my parking here and text message! There are signs all over the door that say do not get out of your car or enter the doors, just text and wait. I wait another 5 minutes before he comes back out to put them in my car. By then my son has gotten so upset he’s thrown up all over himself and his car seat. I finally left this app at 3:27. It should have NEVER taken that long for a grocery pick up. Absolutely ridiculous. Never again.

Your store at Tuckahoe road in Yonkers is becoming unshoppable . I am aware of employee shortages and have seen the results of this in your store , having 4or 5 registers open and empty shelves not due to product shortages , but to no one available to stock them . I understand and allow for extra time while shopping . What I don’t understand is that because of the limited registers open , lines form quite often going the length of isles adjacent to registers . Now here’s the part that troubles me . …. In those long isle length lines the people on line are often down the middle of the isle or double parked with their carts making it impossible to shop the isle or even pass through . I’ve alerted the manager on duty to the problem weeks ago , and nothing is done . In fact the problem is getting worse by the week , especially now with can can sale going on . Often this is in 4 or 5 isles at a time . People block and are slow to react to requests to make room to access shelves or pass through . In my opinion a monitor of some kind is necessary to maintain order as the situation is becoming untenable . It will eventually cause myself and other shoppers to seek other accommodations . If everyone in line would co-operate , things would move smoothly . I’ve been going to the Tuckahoe rd. store for 25 years and would like to continue . Thank you for your time and consideration in this matter .

Recently when I click on some products ShopRite doesn’t respond, and I have to restart it or give up in frustration. Sometimes it seems to work for the first few items I add to my list, then nada for the rest. It may be worse on Sunday, when the new circular comes out and perhaps not everything is perfect yet. It’s worse on the iPad.

But there are so many handy features to ShopRite that once you fix these new bugs, it’ll be back to being great again.

Old review: 1) your shopping lists used to be printable. Please restore this ability. It’s nice to have a paper list for backup 2) Once you clip a coupon, the product image fades so much it’s hard to see what it is. I barely can tell what coupons I have once I’ve clipped them. Please make it more visible, maybe lightening the picture only slightly and including a check mark over it or elsewhere that still makes it easy to see. I tend to look through the coupons quickly by image rather than text, so retaining the picture’s clarity helps that. 3) maybe I’m missing it, but I don’t see where to find my receipts. If They’re not accessible in ShopRite , this would be a helpful extra. If it’s already there ... never mind! Make these additions and you’ll definitely deserve 5 stars.

Basically you have a 50/50 shot at getting your order delivered on time, and if there’s snow in the forecast, all bets are off. What a disorganized mess. The third-party shopper was the one who called to tell me my order today was cancelled…I received no communication at all from the this app staff. Then, when I called this app back to ask about my cancelled order, they said the order isn’t cancelled, they were just running late. They assured me they would deliver this evening. I saw that they even charged my credit card. But nothing arrived…later I called one last time to find out the status, and a young kid answered and said everyone in that department left for the night. Now, I have no way of knowing whether they delivered to the wrong house, or just left my stuff in the aisle or never shopped the order. No one called to let me know anything.

This isn’t the first mishap…Out of 20 deliveries, about 10 went smoothly. It doesn’t matter how far in advance you place your order, or what day you pick. It’s just the luck of the draw. this app clearly lacks the right personnel to manage this service effectively. That being the case, they shouldn’t even offer it.

Too bad…I really wanted this to work out. But it looks like I’ll have to do my own shopping from now on. But not at this app. Thank goodness Uncle Guiseppe’s opened near me…I’ll be going there from now on.

Worst customer service ever! I’m a single mom of 2, ages 4 and 6 and it makes it very hard to get groceries!!! Even doing pickup, slots are scarce. So for starters, Jessica from this app at home was very rude and unprofessional!!! I could not believe how she behaved. I went to pick up my groceries and after getting there and jumping through hoops to get there cause of this pandemic, they tell me my payment wasn’t completed. I was confused because when I made the order, the payment posted to my account immediately! Now I wasn’t thinking to bring my card since I already paid online. Now I go outside and call my card and sure enough it says the money was taken out! I call the card back to check the transactions and then there was a refund only after they canceled my order. I call to complain and Jessica says it’s my fault that I left without my groceries and there’s nothing she can do to help but tell me to place it again for another day! No empathy and no help. Then says my payment declined when it showed it processed on my online statement that I was willing to show! She stated it didn’t matter and they wouldn’t waive any delivery fee or help me in any way for the inconvenience of any glitches of their system!!!! Glad they showed me not all of us are helping each other and sticking together during these times! Hope these glitches get fixed!!!

I shopped a day in advance for curbside pickup. I selected a time slot and came to pick up at the appropriate time. After sitting in the car for 15m I was informed “you are still being shopped and did you get a phone that we are behind”. I replied no, heard nothing. The associate went back inside. Waited another 15-20m. Called customer service who transferred me to curbside. I explain I have been waiting. She said “did u get a text your order was ready”. I said no I didn’t receive any commutation. She said she was finishing up my order. I said should I stay or come back. She said she’s working on paperwork. I asked again should I stay or leave. I was told “you can wait or you can come back tomorrow honey”. I left! At 636 I received a text that said my pickup will be ready 530-6pm. I was there at that time. My order was NOT!
The worst customer service and system I’ve had to deal with in awhile. Personally I had surgery 2 days ago. I needed to utilize this service because I can’t move much. Sitting in my car is difficult too. Communication and less attitude would have been fine and there would be no reason I would have to write a bad review. And for the record it was a small order. Had I felt better I could have shopped my order in 30m.
I won’t be using this service again!

I was on the store last Saturday the 19th and wanted to get an angus rib roast. Was told by the butcher at the order/pick up window that angus roasts never came in. It was advertised as a 4 day sale item. Next week circular angus prime roast and choice angus were both on the front page of the flyer. So the 20th I asked again. Same butcher again said they never came in and both times was rather snotty in replying. So went back 12/26. Same butcher again, light colored hair and glasses and again at the order window, and asked about angus roasts. His reply was no. Snotty again . I asked prime was available... snotty no reply. I asked when they would be in... “I said No” spottier than before. I did tell him the dept sucked. The never came in is used a lot there for not having your advertised meat products. This is not pandemic related as it has been heard before. I have been shopping there since I moved to the area in 9/18. This butcher just cost you my business. As an aside I was a Shop Rite employee for 32 years 27 as a dept manager. There are other options available.... Price Chopper in Matamoras a Shop Rite in Newton and a new Weis in Dingmans Ferry.
I want to add that Katie up front and Katie in home shopping are two great employees.
Adios
John Hirt

I have never been more disappointed in a service than this one. I used ShopRite to order food today for pick up as it is my only day off to do so. I scheduled a time slot for pick up as to save time. When I arrived at my scheduled time i was told that my order had not been shopped and they were two hours behind and they apologized for not calling me to let me know. As you can imagine i was upset that I now lost out on a whole day of food shopping that had I known this service was ineffective I would have just gone food shopping. They assured me that i could pick up my order later in the day and it would be ready for my at 9pm. While upset at this I agreed and said not a problem. I received at call at 8:55pm informing me they were now 4 hours behind and wanted to push my order till tomorrow and could not accommodate today. I now lost out on food shopping for the entire week as today was my only day off. Had they just told me when i placed my order they were behind to begin with I would have never used this service and would have went. I now have no groceries for the week and no free days to go shopping until next week due to work. This was the most horrible worst service i ever had and now I’m without groceries for the week.

I reccomend never using ShopRite or service

I am a new Shop Rite Customer. I visited this morning before work, I was greeted by a very nice security guard-who thanked me for being a front line worker, my reply-thank you sir, you are a front line worker as well, he then told me he was an EMT-and he understands the necessity of health care workers. WOW!! Awesome start to my day!!
I returned later in the day, the same security guard recognized me and said back again? When I said I was back to pick up a catering order he led me to the nice gentleman who was taking care of my order. I am all about excellent customer service and what I experienced today at Shop Rite was exceptional. Also to note:the food was amazing, my children and I celebrated Thanksgiving today due to work schedules on Thanksgiving-Shop Rite has a new and loyal customer and I will spread the word
Thank you for the kindness shown to me today, thank you for the exceptional catering-thank you for being a light in an uncertain world. You are truly amazing front line workers and I am grateful for the care shown to me today.
Cheryl

It is great that we are able to order online and have our items brought to us while we wait in the car . However, last time we waited over an hour for our order to be brought to us. It was busy and we understand the circumstances, but, more than an hour is unacceptable and a stress for both the employee and the customer. We thought by selecting the option to pick up at the store, it would be convenient and hassle free. Yet, with the time we waited, we could have just gone inside ourselves. We don’t blame the employees who were managing the pickup section as we actually felt really bad that there were so many cars but only 2 employees running around trying their best.

Secondly, ShopRite or website does not show all the items available. Often, they are not shown and when we go inside the store- the item we need is there. There should also be more opportunities for customers to have the service fee waived. Especially for customers who spend significantly every other week at this location.

The search engine is awful on this site. You get search results that have any of the terms you use so it’s too broad. For instance if you put cream cheese with chives you’ll get pages of every cream cheese flavor they have, and also any other item in the store that has the words “cream”, “cheese” or “chives” in it. There is no way to narrow down by department. So it takes forever to do a full shopping list. The other big problem is that if you leave ShopRite even for a second, it will take your time away from you that you have reserved. It’s supposed to reserve your slot for 90 minutes, and after shopping for an hour, I had to stop and look at my email to see what my mother wanted me to get for her. Attack all of five seconds, but when I went back to ShopRite and continued shopping I found that it took my reserved slot away because I was away from ShopRite even for that five seconds. It’s ridiculous, 90 minutes should be 90 minutes whether you’re on ShopRite the entire time or not. Things come up in real life while you’re in the middle of doing one thing you have to do something else but ShopRite punishes you for it.

To minimize our time in the store my husband and I create the shopping list - a combination of sales from the circular, items we need, and our saved staples. We then set it to shop the aisles and each log into our account from our respective phones. He stats from one end and I start from the other and we can be done in half an hour. It really helps to pick exact items/ flavors although sometimes we need to make on the fly substitutions when items we picked out the night before aren’t available.

Would be nice if items I checked also reflected on his phone in real-time. At least once last-minute changes made on my iPad before we left didn’t sync. And it’s annoying but predictable when specific sake items are not available in our store when I shop by next week’s circular on Saturday night. I have to remind my husband to check the notes at the bottom.

But all in all I like it.

I have a Great Pharmacist at My Shop Rite so the few issues I have with ShopRite get taken care of. I just hate wasting Her time with something should be at My fingertips. ShopRite needs to keep Medications I take longer in History. Some I take once ever spring. When go to fill the Script it is gone. Also a issue does not tell You when last filled a Script wish it did. And biggest problem and do not know why it is set up this way. Why in there no warning when a script needs to be refilled. I hate auto refills at the Pharmacy. Always have medications no longer taking or I do not need yet. I wish ShopRite had that feature just to let Me know My refill is due soon. This way I have a chance talk to My Doctor first . Some my diabetic meds change doses month to mouth . And some only take when need. A one month supply can last 2 or more. And I hate having unneeded medication around so auto refill for as nice it is for you is a hassle for Me. A warning in app would stop excess waste of Pharmacist time. Having to look up info on medications being taken. When last filled and Auto filling unneeded scripts.

I love being able to order from home; especially since Covid-19. I avoid going out to not risk myself or my family. ShopRite is great but when it comes to what’s offered for substitutions, there is room for improvement. For instance, I wanted a 45 oz of butter but all I was offered was one pack of butter sticks. For one, I think they should offer multiple options, and secondly, I know the store carries more than one brand of 45 oz butter, so they should offer those for me to choose from. Also, they need to also allow you to adjust the quantity for the substitutions. If I wanted 45oz of butter and you’re only offering a pack of butter sticks, that’s not enough. Other than that everything’s perfect. The delivery of the groceries is perfect and I haven’t had any issues. I will continue to order from home. Thank you for making it possible and I appreciate the shoppers that collect my groceries on my behalf.

When you unclip a coupon by accident and try to reload it always comes up with ERROR. FOR EXAMPLE I loaded a coupon but hit the load button a second time so it unclippef the coupon and when I hit it again it comes up ERROR AND WON’T LOAD NO MAtter how many times you hit it or go out coupons section and then come back to it. The coupon is good till August 8 so it’s not expired. This dames problem has been happening for months. Why don’t you fix it????? What good is the coupon if you can’t load it ?
There are always fruit flies in the produce dept. and I’ve seen the staff putting wet onions and potatoes out sometimes and this app strawberries always have bad spots in the container.
The checkout line is too in late afternoon 4 and 7 pm. . If you get anything frozen it’s melted before you get out of aisle 10 to a register. Why don’t you get self scanners like stop and shop. You scan it , bag it and pay at a self checkout
You would save on waiting in line, checking out at the register and bagging time at least a half hour -to an hour if you have a full cart

I like my in-store shopping experience, but their online service is complete trash. I’ve had a much better experience with Whole Foods. I have been using this app Shop from home since the pandemic and nearly every single time they claim to be out of certain items with absolutely no substitutions (even though I’ve asked to be offered substitutions). I’ve have to go inside the store before or after collecting my groceries only to find perfectly fine substitutions for basics like whole milk, eggs, gluten free bread, chicken and vegetables. With Whole Foods, there are always substations offered and if I accept them, they add them to my groceries. The straw that broke this camels back is when I showed up and had to wait over a half hour for my order and when I finally got home, the order was completely wrong; not one item was mine. Did they make it right? Yes, but they have made my shopping experience so unbearable that I now have to drag my two year old through a grocery store while trying to keep her mask on OR I have to pay almost double to use the Whole Foods home delivery service. Either way, they’ve officially lost this customer.

App shows items in store, then when you shop from home of course shop rite of montague Nj
Doesn’t have it,extremely irritating, they need more room in that store either expand the store or move to a location to build a this app that can compete with Walmart, if TJ MAXX could be convinced to move and they could buy up that space then now we’re talking change there’s just not enough room to to keep the product that people buy on a daily basis, plus they don’t do substitutions on items you order from home that they don’t have in stock, so you get nothing
I grew up eating food from this app @ the Newton NJ this app and they had the liquor store attached in a separate building, always fond memories of going with my mom food shopping every week when I was young, nothing bad to say about that store but if you go 30 years back there was this app,Weis and Acme
In Newton! The this app in montague NJ is STRUGGLING big time, and it’s always been a 24hr store, there’s no reason why they had to follow the leader, and take the 24hour shopping away just because every other store was doing it at the time because of COVID!

Nice to have a delivery service but unfortunately there is always mistakes in the products they send which are different from those I ordered, as well as amounts in that I would order one product and receive more than I ordered. There were times when I would get less and not more. Ordering a half a pound of grapes but receiving a quarter pound witch amounts to nothing more than a few grapes.

Apparently, when they updated their entire site or year or so ago, it was filled with way too many glitches which was causing these mistakes. Though it’s gotten better, it’s still very faulty

The women and men who work in the delivery department are very helpful and courteous so it’s a shame I have to give this honest review which is far from positive but there is no way I can give an exact figure of how much money I threw away by receiving the wrong product which though it may be five or six dollars, rather than exchange it I just dump it due to time restraints which I would consider those mistakes for worse then the ones I wrote about first.

Having never enjoyed food shopping, I continue to still use their delivery service, But slowly have change my shopping habits and now use their delivery service a whole lot less.

I have to say that since they in large the store, there fish department and they’re fresh meat department and deli, was not offering The same quality as they had for so many years prior to the expansion.

I use this ap Almost every week. The service from this app is great but this ap is super fustrating!
It’s slow. It doesn’t load right. The filters don’t work. You can’t reserve or even see any home delivery / pick up times availability until your ready to check out which on the website you can see at the start.
And check out never saves my information. I have to I put it in each time. At payment it gives options that dont work like chase pay which only works on the website. And even then it’s super slow and no indication If the order is working or going or invalid it just hangs on the same screen a whole long time.
It is much better then before with the coupons and ability to see what’s available to clip once items are in the cart.

If you are going to offer services like online pick up, then do it right. The staff is wonderful. It’s obviously a service that consumers want, even though this app charges a fee when other big box stores do not. The pick up schedule is booked out for days at a time when other stores offer same day pick up (and even delivery). Also, It is frustrating to get part way through your grocery list and have the website or app boot you out of your coveted time slot, especially when it was the last open slot for days.

For some of us with health issues, pick up is not just an option, it is sometimes a necessity. If you are going to really get into online retailing, then upgrade your system because you’ve already outgrown it (that’s a good thing).

Suggestion: maybe put a cart corral near the disabled parking, because you wouldn’t believe how much easier that makes it for people who are already exhausted/in pain after shopping.

As others have mentioned, there were problems in registering the account. Finally did through internet rather than app and after several attempts managed to log in. But then couldn’t add anything to the grocery list. It kept failing. I tried to set up lists. That would work either. I then looked at the ratings / reviews others left (should have done that before I got ShopRite ) and saw that many other people were having the same problems. Looks like tech replies to the comments but it doesn’t look like anything actually gets fixed.

You know what does work? Wegmans App! I’m going back to that it’s a nicer store anyway. Just a little farther away.

Update: I finally got feedback from the developer today, September 19. Although I’m appreciative that they did reply, it took quite a while. So long in fact that I had to go back and look at what I wrote here months ago. The response from the developer was to update ShopRite as the new version may have fixed the bugs. I’m not really interested at this point. I deleted it after my original review post.

I’m losing patience with your app and shop from home. I used to be a happy customer, but any more ShopRite is glitching (taking forever to load and constantly asking to close and reload app), items are unavailable on app or can’t be found through search, and items are unavailable at the store or missing from my order and I’m still charged for them! I use ShopRite to save time, but I find myself having to do double the work. Sometimes times I have to add to my order but am unable to. It would be nice to have this option. Some times they want to substitute items that are not close to the original item or more expensive, and I cannot suggest this until at the store, taking up MORE time. I’ve been in the store, and I know these items are available, but not on ShopRite . I’m starting to think I’ll just return to old fashioned shopping myself through the store! I hope you can improve your service and your app soon because I’m losing my patience and now have options to go elsewhere.

I’ve now done this app from home, in store pick up, about 4 times. EACH time I’ve received expired creamer. Twice I physically had to drive 20 minutes back to the store to exchange it and the other two times I was so mad I tossed them and drove to Acme to pick up a new bottle. So I had to make sure to make an “item note” specifically telling them to check the date moving forward. Should I even have to do that?? I ordered apples and I received ALL bright yellow in color when you would think I’d get a red one...nope... gave them all to the chickens and didn’t eat one. Sliced mozzarella ordered on 12/6...expires 12/9... didn’t find that one out until I went to go eat it today and put expired cheese on a plate. I also bought Fairlife milk... expired in 5 days of purchase.. the list can go on (not even joking)... so frustrating. I personally, now, think the this app from home is a way for the store to sell their expiring products... guess this leisure is now non existent because of this... completely annoyed.

I’ve shopped at several this app stores and it’s my favorite grocery store BUT I live near and frequent the Howard Park location. I’ve noticed some HUGE differences in the stores. Fruits and veggies aren’t as fresh at Howard Park. I’ve gotten rotten berries and melons from time to time. Also, shelves aren’t stocked with sale items most times. Worst of all, there are always long lines of car parked outside in the fire lanes. I regularly have to squeeze my cart out between parked cars. Drivers race through the lot and squeezing by parked cars is dangerous for families. I’ve reported it to management SEVERAL times but it’s still the same safety hazard every time I visit Howard Park so I stopped shopping there as much. The staff are friendly and helpful so I appreciate that but the Timonium store has better veggies and a safer lot but a SUCKY coupon policy. It’s a struggle so sometimes I go to Giants to avoid the crap.
Just thought you should know!!!

I’m in shock by the way this business handled the Hepatitis scare.. my boyfriend found out through an automated message that the deli meat he bought may be contaminated.. he was at work and panicked. I called this app immediately and was given an attitude and told to call a number. I called and it was ANOTHER automated message. When I called back and asked what they were going to do to make this better they said you can come PAY to get vaccinated here . I said pay??? Your employee may have infected hundreds and you aren’t not giving vaccinations? Not offering to help pay copays?? Not even $20?? I was told we are only helping our employees. They did not even offer a gift card. I guess they want to go out of business or declare bankruptcy because everyone I know and i mean everyone involved is livid and DONE shopping here.. the owner really messed up with this one . Everyone I spoke to in town waiting at pharmacies is amazed that it was handled soooo poorly.. needless to say don’t shop here .. not even bad customer service NO CUSTOMER SERVICE!!

It’s always something with this dumb app. Ever since they “improved” it, it has failed on every single usability standard possible. This time it’s a failure to recognize log-in details. It’s not a “password reset” issue. It is that ShopRite doesn’t work properly!!!!!!
Why am I forced to re-enter my email & password EVERY SINGLE TIME I open ShopRite now? No, I didn’t forget my password. ShopRite just isn’t recognizing it!! So I’m forced to click “password reset,” and still I did not receive an email to reset it (which I didn’t need to do to begin with), so I try again. Still, no email. Even as I type this, there is no email to reset my password (again, which I did not need to do to begin with!!).
Bar NONE, this is THE MOST frustrating, least intuitive, most aggravating app I have EVER tried to use. And it is essential for my weekly grocery shopping trips... yet I am left consistently enraged at the struggles with ShopRite.
“this app ShopRite ” has caused “this app the store” to lose yet another customer.

I gave ShopRite four stars instead of five because there are occasions when it seems slow. But it has nice features, it’s pretty intuitive, and I see continual improvement, so four stars for that. The reason I use it is for the service of this app. The shopping is done carefully, the produce is always excellent, if they need to make a substitution, they ask, and it’s almost always good. And compared to another store which shall remain nameless, this app is organized at pick up. I’m in and out in 3-4 minutes and the employees are ALWAYS pleasant. I’ve had to call to add items to my list. Up to five is allowed. I understand the rule and appreciate that they will do it for me at all. It’s well worth my $5 to get great produce and the quick pleasant service I always receive.

This is my second time dealing with the same woman at Customer Service at English Creek! She is so rude, not helpful at ALL! She certainly does not belong in customer service! I let it go the first time, but I just left there and walked away from her because she is so rude! Everything seems to be too much trouble for her! She’s got short grey hair and is a little on the heavier side! I wanted to get her name but I was so annoyed , I just left! I had bought something that rang up for more than what was posted ( dog bones). My husband had gone to the car with our groceries. I went back in for a price adjustment. She said how would she know what they are, etc., in a VERY condescending tone ! I told her I would show them what they were, but she insisted she needed the package! I said “never mind”, and left extremely frustrated! I called this app to complain but was on hold for 15 minutes. Decided to hang up ! I am at this this app at least twice a week for like 25 years and this really left a bad taste!

This unfortunately is the worst app ever. Slow to respond, adds things you never clicked on, I could go on and on. When you search things, it says they don’t exist, even though you have the exact name right or you’ve bought it before. I have to scroll through tons of milks because I want stoneyfield, but when I search stoneyfield it says, sorry no results. Same goes for other items. There is no option to look back at your past orders so you can upload again and purchase faster. There is also no option to see what time slots and days are available for pickup or delivery before you spend hours typing in your order. I’ve used other grocery store apps for online shopping that are wonderful and a breeze to use and navigate. It’s extremely frustrating and overly time consuming to use this this app service. I love this app and the convenience of shopping online, but the actual app is a huge disappointment. Please improve!!!

The new app is better, but not quite there yet. I was excited when I saw the circular image and the fact that you can zoom in on it, but it won’t let you move while zoned. However, a couple of issues. First, it would be nice if you click on items in circular like website. Also, on Saturday’s, it only lets you see the next weeks circular. You should be able to select the appropriate week.
Also, wish the deli and other shop rite apps were incorporated. Also, for some reason, when you select digital coupons from ShopRite , they don’t always post to your price plus card. Otherwise, I like the search and the fact that you can find things easier. Hopefully the developers read this and make improvements. Also, would like ability to text or email shopping list to others.

I have used the curbside pick up since it was was first available. I am VERY upset on the service I had today. I ordered my groceries at 1200p today with a pick up at 630p-730p that night. The blocks of times that still has openings was from 4p-730p. I chose the latest with the guarantee it would be ready when I arrived. I arrived at 620p thinking I may have to wait a little since I was early. I was greeted at 625p and was told that my order was not ready yet. I did not mind waiting a bit since I was early. I was completely thrown when I was asked to come back tomorrow. The reason was that they were really busy today. Why did I not receive a call earlier in the day with an explanation that my order was too much for them to handle? Why did I have multiple choices of time slots if I did not have a chance to get my order filled that same day? It’s not a free service and do not mind paying for the convenience. This is not a convenience!

I had placed a this app from home order and had my husband pick it up. He had no idea what I ordered, when he brought it home I realized the order was not complete. I called the store and they told me they would deliver the items I was missing that night. As promised the items were delivered. After noticing that some items were not right, I had to call the store again. I spoke to Vic who was very apologetic and promised to correct the order and deliver it to me the next day. What could have been a disastrous Thanksgiving turned out perfect. Vic and Joe went above and beyond to make sure I had everything I needed. Thank you Vic and Joe, I really appreciated everything you did!
Great customer service!

Sincerely,
Joan Armstrong