NETGEAR Genie app not working? crashes or has problems?

NETGEAR Genie Status

Published by NETGEAR

*Note: Please download the NETGEAR Nighthawk App for all NETGEAR WiFi routers
[except WNDR3400, WNR2000 or older router models]. Please download the NETGEAR
Orbi App for all Orbi WiFi Systems.

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Common dislikes about NETGEAR Genie app

- Takes a long time to log in and load features, such as the network map

- Network map feature has not worked consistently since an update last year

- Some users have experienced issues with logging in and accessing the app's features

- Setting access control on a device through the app can cause it to disappear from the network map

Have a Problem with NETGEAR Genie? Report Issue

Common NETGEAR Genie Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NETGEAR Genie app on iOS and Android devices. Solve all NETGEAR Genie app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NETGEAR Genie iPhone Issues and Solutions

NETGEAR Genie iOS app crashes, not working, errors
NETGEAR Genie iOS app network issues
NETGEAR Genie on iOS has black/white screen

NETGEAR Genie Android App Issues and Solutions

NETGEAR Genie has errors/crashing/not working
NETGEAR Genie server network connectivity issues
NETGEAR Genie has black screen

NETGEAR Genie iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NETGEAR Genie app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NETGEAR Genie app crashes or not working on Iphone (iOS):

Close and restart the NETGEAR Genie app on iPhone
Update NETGEAR Genie app to the Latest Version for iOS
Uninstall and reinstall NETGEAR Genie iPhone app
Update your iPhone to the latest iOS version

Fix NETGEAR Genie on iPhone unable to connect to server/internet connection issues::

To resolve NETGEAR Genie network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NETGEAR Genie black/white screen (blank screen) on iPhone:

Follow the NETGEAR Genie iOS app troubleshooting guide Here →

NETGEAR Genie Android App Issues and Solutions

Fix NETGEAR Genie not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NETGEAR Genie app issues:

Force Stop the NETGEAR Genie App
1. On android, goto "Settings" » click NETGEAR Genie app. » click "Force Stop".

Update NETGEAR Genie to the latest version on PlayStore

Clear NETGEAR Genie App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NETGEAR Genie app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NETGEAR Genie.

Fix NETGEAR Genie unable to contact server/ NETGEAR Genie internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NETGEAR Genie » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NETGEAR Genie » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NETGEAR Genie on android.

Solve NETGEAR Genie black/white screens issue on Android:

Follow the NETGEAR Genie android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NETGEAR, developers of NETGEAR Genie.

100% Contact Match

Developer: NETGEAR Genie

E-Mail: [email protected]

Website: Visit NETGEAR Genie Website

66.67% Contact Match

Developer: NETGEAR, Inc

E-Mail: [email protected]

Website: Visit NETGEAR, Inc Website

About this app

The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode.  The NETGEAR genie app does not work with a wireless extender or repeater.  The NETGEAR genie app currently does not support IPv6. You can access the following router settings using the NETGEAR genie app: wireless settings, network map, Parental Controls, guest access, traffic metering, MyMedia, and more. While on your home network, the NETGEAR genie app allows you to access router features with your mobile device. The NETGEAR genie app does not work if your mobile device is connected to the router’s guest network. Please download the NETGEAR Nighthawk App for all NETGEAR WiFi routers [except WNDR3400, WNR2000 or older router models]. The NETGEAR genie app is an easy way to manage, monitor, and repair your home network--from the palm of your hand. Please download the NETGEAR Orbi App for all Orbi WiFi Systems. If IPV6 is enabled, logging in to the router using the genie app will fail.