NETGEAR Genie Status
Are you having issues? Select the issue you are having below and provide feedback to NETGEAR Genie.
problems reported in the last 24 hours
Summary of NETGEAR Genie Problems 😠👌🔥
- Takes a long time to log in and load features, such as the network map
- Network map feature has not worked consistently since an update last year
- Some users have experienced issues with logging in and accessing the app's features
- Setting access control on a device through the app can cause it to disappear from the network map
Have a Problem with NETGEAR Genie? Report Issue
Common NETGEAR Genie Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot NETGEAR Genie app on iOS and Android devices. Solve all NETGEAR Genie app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NETGEAR, developers of NETGEAR Genie.
The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode. The NETGEAR genie app does not work with a wireless extender or repeater. The NETGEAR genie app currently does not support IPv6. You can access the following router settings using the NETGEAR genie app: wireless settings, network map, Parental Controls, guest access, traffic metering, MyMedia, and more. While on your home network, the NETGEAR genie app allows you to access router features with your mobile device. The NETGEAR genie app does not work if your mobile device is connected to the router’s guest network. Please download the NETGEAR Nighthawk App for all NETGEAR WiFi routers [except WNDR3400, WNR2000 or older router models]. The NETGEAR genie app is an easy way to manage, monitor, and repair your home network--from the palm of your hand. Please download the NETGEAR Orbi App for all Orbi WiFi Systems. If IPV6 is enabled, logging in to the router using the genie app will fail.
