Contact NETGEAR Genie Support

by Auranissa

This app is one of the reasons I bought the netgear C3700. The app features made it very desirable considering I could control what devices can connect & block when necessary. Well the app takes forever just to log in, the even longer to load any of the features such as the network map if it actually does load. Also if you “pause internet” on one of the devices on your network, that device disappears from the map...now how do I un-pause internet for that device if it’s not showing? Tried accessing the internet again from that device and will not connect and doesn’t prompt the network to show the device. So I now have devices that I cannot get back on my network. Also my neighborhood had an internet outage and when the internet came back on the genie app only shows the device which I have connected to genie on the network app despite the fact that 2 other devices are connected. I also should ad that the netgear C3700 is not as great as all the reviews claimed. The old xfinity rental never gave me problems, but since buying this one (to save on my monthly xfinity bill), I can’t even get WiFi in my bedroom, in an 800sq ft apartment, with only a hall way in between the router & my bedroom.

by Trento-guy

Since the update last year, when the Genie iOS App took on the blue coloring, the network map feature has not worked, except once after a Genie delete and reload of of the app. Since then Genie has been updated several times, I’ve changed phone models (6 to X), the WNDR4700 firmware has been updated but the only feature of Genie I am interested in, the map, does not load. I am able to sign on to the router through my phone browser and see the connected devices, but not through Genie.

New problem: genie won’t accept log on info, reporting them as invalid. But I can log in with the same credentials through the browser to the IP address. Removed genie completely and reinstalled but login refused.

Feb 2019 - tried again - recent app updates cleared the login problem, and the network map loaded quickly. But very soon the map stopped loading. I tried finding a way to clear its memory cache but iOS 12.1 doesn’t seem to offer that possibility.

by Djcarpediem

The app has gotten worse as certain features stop working or say “router doesn’t support this feature” when it did before/

Suddenly we realize there is an impossible situation to locate simple things in manual or community groups about a icon Wi-Fi shows up too left supposed to be the name of the router according to the manual .

But mine shows

“Not Enabled” with a red ‘x’

This doesn’t mean our Wi-Fi is not working
It is indeed.

But we can no longer access from network
Or only local
Not Remote

Logging in Remote shows
“Select which router you want to access”

There is none showing

I think I found other places it says “this router doesn’t support that feature “

Enough to say that 50percent of this app is broken

I tried the nighthawk just for the sake
But it’s not working

Only this older Genie or most current works

I will say
It does let local network channel changes and basic information about the network grid of devices etc
So it’s not really broken but

The fact that now it seems to have issues more than usual

And it’s not really a network issue

But a app issue

We reboot using this app

But cannot get this app to stop showing the

“Wi-Fi” NOT ENABLED “x” color red.

Please anyone explain what this is?
Because Google and community net gear is impossible!

Thanks!