Genies app not working? crashes or has problems?

Genies Status

Last Updated on 2019-12-19 by Genies, Inc.

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Common Genies Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Genies app on iOS and Android devices. Solve all Genies app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Genies iPhone Issues and Solutions

Genies iOS app crashes, not working, errors
Genies iOS app network issues
Genies on iOS has black/white screen

Genies Android App Issues and Solutions

Genies has errors/crashing/not working
Genies server network connectivity issues
Genies has black screen

Genies iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Genies app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Genies app crashes or not working on Iphone (iOS):

Close and restart the Genies app on iPhone
Update Genies app to the Latest Version for iOS
Uninstall and reinstall Genies iPhone app
Update your iPhone to the latest iOS version

Fix Genies on iPhone unable to connect to server/internet connection issues::

To resolve Genies network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Genies black/white screen (blank screen) on iPhone:

Follow the Genies iOS app troubleshooting guide Here →

Genies Android App Issues and Solutions

Fix Genies not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Genies app issues:

Force Stop the Genies App
1. On android, goto "Settings" » click Genies app. » click "Force Stop".

Update Genies to the latest version on PlayStore

Clear Genies App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Genies app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Genies.

Fix Genies unable to contact server/ Genies internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Genies » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Genies » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Genies on android.

Solve Genies black/white screens issue on Android:

Follow the Genies android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Genies, Inc., developers of Genies.

About this app

With over a million clothing and facial options provided, you can create a Genie clone to mirror your exact human self and then use it anywhere you want including the platforms below... this app are the most intelligent and dynamic avatars on market, made to look and think just like you! Gucci, Off-White, and Supreme styles are also now available!