MOZA Genie app not working? crashes or has problems?

MOZA Genie Status

Published by 深圳市固胜智能科技有限公司 on 2024-01-07

MOZA Genie 2.0 is released now! Whether you are amateur or professional, the
upgraded camera can satisfy your needs.

I have a problem with MOZA Genie

Are you having issues? Select the issue you are having below and provide feedback to MOZA Genie.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

300.0%

Not working

100.0%

Reported Issues: 3 Comments

By Karol 1 year ago

App music not playing and not a available for download. I’ve deleted and re downloaded twice.

By Michel Laferrière 1 year ago

Pixel 3a....i download the app for moza mini max but IT crash at each Time....well.... Major problem....how to solve that?

By Antaeus Taurean Waller 2 years ago

Andrioid app crashes on my pixel 5 and i tired all the things on the list to get the app working

Common dislikes about MOZA Genie app

- Panoramic shot feature is not available

- Tracking mode on the mini mi is broken

- Video recorded in 4K (even 30fps) stutters and lags, ruining footage

Have a Problem with MOZA Genie? Report Issue

Common MOZA Genie Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MOZA Genie app on iOS and Android devices. Solve all MOZA Genie app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MOZA Genie iPhone Issues and Solutions

MOZA Genie iOS app crashes, not working, errors
MOZA Genie iOS app network issues
MOZA Genie on iOS has black/white screen

MOZA Genie Android App Issues and Solutions

MOZA Genie has errors/crashing/not working
MOZA Genie server network connectivity issues
MOZA Genie has black screen

MOZA Genie iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MOZA Genie app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MOZA Genie app crashes or not working on Iphone (iOS):

Close and restart the MOZA Genie app on iPhone
Update MOZA Genie app to the Latest Version for iOS
Uninstall and reinstall MOZA Genie iPhone app
Update your iPhone to the latest iOS version

Fix MOZA Genie on iPhone unable to connect to server/internet connection issues::

To resolve MOZA Genie network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MOZA Genie black/white screen (blank screen) on iPhone:

Follow the MOZA Genie iOS app troubleshooting guide Here →

MOZA Genie Android App Issues and Solutions

Fix MOZA Genie not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MOZA Genie app issues:

Force Stop the MOZA Genie App
1. On android, goto "Settings" » click MOZA Genie app. » click "Force Stop".

Update MOZA Genie to the latest version on PlayStore

Clear MOZA Genie App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MOZA Genie app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MOZA Genie.

Fix MOZA Genie unable to contact server/ MOZA Genie internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MOZA Genie » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MOZA Genie » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MOZA Genie on android.

Solve MOZA Genie black/white screens issue on Android:

Follow the MOZA Genie android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 深圳市固胜智能科技有限公司, developers of MOZA Genie.

100% Contact Match

Developer: Gudsen Technology Co., Ltd

E-Mail: [email protected]

Website: Visit MOZA Genie Website

About this app

With better stability and compatibility, the MOZA Genie 2. 0 is compatible with all consumer products on the MOZA store. Each shooting template has independent and individual parameter adjustment, just acting like on DSLR. The total new camera brings you a better experience with one button switchable AUTO/PRO. The new interaction and UI offer better interaction experience whether operating on MOZAGenie or the stabilizer. Whether you are amateur or professional, the upgraded camera can satisfy your needs. And the newly added shooting templates provide you more shooting inspiration. MOZA Genie 2. 0 is released now!