MOZA Genie Status

Last Updated on 2024-11-07 by 深圳市固胜智能科技有限公司

I have a problem with MOZA Genie

Are you having issues? Select the issue you are having below and provide feedback to MOZA Genie.

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User reports:
No current problems

- Panoramic shot feature is not available

- Tracking mode on the mini mi is broken

- Video recorded in 4K (even 30fps) stutters and lags, ruining footage

Hasan 2025-08-31

when we setting object face tracking ,the appsin my phone will close

Hasan 2025-08-31

when we setting object face tracking ,the apps will close

Karol 2022-06-03

App music not playing and not a available for download. I’ve deleted and re downloaded twice.

Michel Laferrière 2022-05-02

Pixel 3a....i download the app for moza mini max but IT crash at each Time....well.... Major problem....how to solve that?

⚠️ Troubleshoot | Report Issue ⚠️

Antaeus Taurean Waller 2022-04-12

Andrioid app crashes on my pixel 5 and i tired all the things on the list to get the app working

Showing 1-5 of 5 reported issues:

Common MOZA Genie Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MOZA Genie network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MOZA Genie App
1. On android, goto Settings » MOZA Genie » click [Force Stop]

Clear MOZA Genie App Cache and Data:
1. On android, goto Settings » Apps » MOZA Genie » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MOZA Genie.

On android, goto Settings » Apps or Manage Apps tab.
Click MOZA Genie » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MOZA Genie » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MOZA Genie