Saks Fifth Avenue Reviews

Saks digital team, few things make me as frustrated and angry is attempting to actually use your app to shop. Despite every update that gets pushed, the result is always the same: 1) the search function takes minutes to actually load. I don’t know what integration you all have between SaksFifthAvenue and your inventory but whatever it is it needs to be redone immediately. It takes MINUTES and often doesn’t actually load. 2) if I use the navigation to shop instead of Search, and I filter it down to my specific size and color is that I’m interested in, let’s just say SaksFifthAvenue says 670 results are available. I scroll and yet I only get about 80 and then I have to repeatedly try to re-push the page to update to see beyond that. What in the actual world is going on with SaksFifthAvenue??

It’s heavy. It’s clunky. It’s cumbersome. And
I don’t have any of these issues with the Mytheresa app or others. Please invest more in truly improving the shopping experience otherwise you will find people simply go to other retailers.

This is the only shopping app where after clicking on an item and then expecting to return to the same place so one can easily move on to view the next set of items, one is directed back to the very beginning over and over again instead of being redirected back to where one left off. For this reason, I never use SaksFifthAvenue unless my size is out of stock at the other luxury stores. This is the worst app for shopping the luxury market because a lot of time is wasted scrolling back down to where you left off after clicking on an item I am interested in. This does not happen with many apps at lower end stores so I am shocked at the poor performance of SaksFifthAvenue for SFA.

Having left a charming little Michael Kors top in my Saks shopping bag some time ago, I recently got a text reminding me it was still there waiting for me. My first thought was that it was still there because I hadn't wanted it, but I checked anyway. To my surprise, it was very much to my liking. I probably hadn't purchased it when I initially found it because it was at the height of the winter months, and the top is more suitable for warmer weather. Now that Spring isn't so far off, the top is more appealing. I was grateful for Sak’s text and purchased the top straight away. Obviously, reminding customers that they have left an item or two in their shopping bag is marketing 101, but my item had been there for some time, and, in this case, it was the timing of the text that made it effective for Saks and helpful to me.

I enjoy SaksFifthAvenue given the easy check out. Saks also allows you to use/submit multiple gift cards for a single purchase. I ask for Saks gift cards every holiday and their app and even the website makes it simple to apply them. My only suggestion would be to make it mandatory to list the exact country of origin on every item, many times it just says imported. Given everything recently in the world I would like the choice of knowing this. Otherwise Saks is always supportive, and wonderful about returns, sales, promos etc. In general happy overall!

Just a note re the shopping experience. It would be helpful to have ‘details’ or ‘sizing’ reviews under items. For instance, for most shoes I’m an 8 1/2, but for some I’m a 9. I just ordered a pair of Rag and Bone high- tops and was contemplating which size. Luckily, I found them on the Nordstrom site (but in colors I wasn’t interested in). So I was fortunate to read their review that ‘they run small-order 1/2 size up). Came back to your site and just ordered them in a 9 rather than 8 1/2. Also, it would be SO helpful if you would go back to including a return label with purchases. My printer is often on the blink, and it would make things so much easier. I live in Santa Barbara, and since you closed my beloved Saks here, it is not convenient to return in-store down in Los Angeles. Thanks

Worst shopping app amongst all the department stores.
If your time is precious and want the basic quality service one would expect when spending thousands of $, Neiman Marcus/ Bergdorf Goodman do a much better job.

SaksFifthAvenue either constantly crashes or freezes at any possible time - filtering searches is a literal nightmare cos it takes more than 15 sec, if not minutes when you’re lucky, to check one tab.
Many system glitches in the past few months.

All they do is that as if they want you to NOT shop here.
Taking thousands of dollars from me and providing a customer service that’s not even as good as a random online store?

Many, not just several, frustrating situations where I had to deal with their equally frustrating customer service. The wait took hours and sometimes the system fails to connect you when it’s you’re turn, and you end up having to start over again.

Multiple representatives seemed as if they don’t even speak English or human words altogether - also passive aggressive, sarcastic attitude. What’s even worse if sometimes after all that unprofessional behaviors, they don’t get the job done. You end up having wasted hours and the issues remains unsolved.

I’ve used SaksFifthAvenue for approximately five years with little to no complaints. The product is laid out in a very logical way and other products are shown so you get a birds eye view of the different scents. I was about to click on something but another option came up so I clicked the section option because it was more appealing. I’ve gotten clothing and makeup on SaksFifthAvenue and it’s been, for the most part, perfect. I’d prefer if they would allow payment section and face recognition.

Saks has been my go-to department store for years, but I struggle to wrap my head around how bad SaksFifthAvenue is. Yes, it’s slow and there are other grievances that many apps just have in general (not responding to…the buttons on SaksFifthAvenue 🙄, randomly unable to click, taking FOREVER to load when you click on an item to add to wishlist or are scrolling to another page), but Saks prices on the web browser vs. in SaksFifthAvenue are constantly different. I don’t get it. Sales are rarely reflected properly in SaksFifthAvenue . No other department store or brand’s apps have such a major app flaw. I’ve abandoned my Saks cart in favor or Neiman Marcus or Net-A-Porter because I just find it so ridiculous and frustrating to use. Please fix this. It’s embarrassing to be a brand of this luxury and tenure and your phone app is this terrible.

I usually never write reviews, but I’m very frustrated with the new app. The newest Saks app is really slow and it does NOT sync data from saved items in the cart easily. Also, it’s hard to go to the wishlist or search items through the new app. The old app version was much better and much faster! Bring back the old app or improve this one!!! This NEW app DOES NOT WORK!! It’s impossible to do a search in it. I’ll stop shopping at Saks until it gets fixed. It keeps lagging.

I’m very pleased with my experience today with the Saks App. I had not used my credit card in two years and was trying to make a purchase online. I called Customer Service and was directed to go to SaksFifthAvenue to apply for a new card since my prior account was closed due to inactivity. I was able to make my purchase, obtain a new temporary card and complete my purchase. The Customer Service Representative guided me through the whole process. Excellent service and love the capabilities of the Saks App.

Shopping is easy with SaksFifthAvenue , especially since the only Saks in Illinois is opening and closing due to looting, I have to shop online & I’m afraid they will shut down the only store in IL completely. I purchased a purse for 50% off in person prior to closings and was on the waiting list for another color (same bag) & as soon as I received the email that my waitlist item was back in stock I jumped on the offer! I’m so happy I purchased two of the same bag for the price of one! Couldn’t be happier.

I enjoy using SaksFifthAvenue because it saves me so much time to shop online. I feel Saks has by far the largest selection over its competitors. The ease of return/exchange system is why I docked one star. When I do have an occasional problem with the quality or dislike of an item Nordstrom has made it so simple to return with prepaid shipping labels/receipts inside box and never any hassles. If Saks adapted this business model I believe they would become the #1 online shopping platform.

SaksFifthAvenue used to work well. It has features that are better than other shopping apps, but the features don’t work anymore. Search function is buggy in that it shows results but then it resets the results every second. If the search function actually lets you scroll, it only shows the first page even though you see a search result of hundreds. The notify back in stock feature has not worked in a long time. It used to be great. Now it sends you a notification that your size is back in stock as soon as you register with your contact info.. and the item, of course, is not in stock. Best to use web interface if you want to buy anything.

The customer service as it relates to waiting list and availability of items following notification is superb. I shop with a larger and most noteworthy company and it is almost a joke in this regard. I have in the past attempted to purchase an item only minutes after receiving notification; and, every single time, the item was still unavailable. Yet, there was always an offer to purchase a substitute item...NOT good. Thank you, thank you for your expert customer service.

What I love about SaksFifthAvenue- when something catches your eye as you're scrolling, you can select to look at that specific item. And when you’re done looking at it, you can press the back arrow and it brings you back to where you were at before you selected to look at it. I don’t like apps that make you scroll and scroll until you get to the spot where you were at, right before selecting the item you wanted to look at.

For such a high end store Saks has the worst App I’ve ever used and I’m not even exaggerating! No matter what day or what time of the day I try and use it..it’s always w problem. It never wants to load, gets stuck, etc…I would rather use SaksFifthAvenue then go on the website, but what’s the use when your app doesn’t provide ease of use for the customer because it’s never working right. I definitely wouldn’t recommend to anyone else using it! They should just go to the store or use the main website unless by some lucky chance SaksFifthAvenue decides it wants to work all of a sudden Lol. Get it together Saks and try fixing whatever problem is going on!!

I refused to update SaksFifthAvenue due to unknown changes/updates that occasionally makes SaksFifthAvenue worse in terms of performance and this version is one very good example. SaksFifthAvenue that I had before Saks forced me to update it was smooth, responsive, and it just worked. Now it's super buggy where it logs me out constantly, forget my searches, can barely view my past purchases, and I can keep going but SaksFifthAvenue is just disappointing at the moment that it has pushed me to shop/browse elsewhere first. 2 stars because of the effort made to overhaul aspects of SaksFifthAvenue but it's just soooo buggy. Smh.

SaksFifthAvenue previously worked like a dream, but recently Saks redesigned their website & app and now it’s terrible. Difficult to navigate. Takes too long to process requests, performance is lacking a great deal. The account favorites page does not save and delete items as you request. Not user friendly. Do not recommend unless they go back to old app design.

SaksFifthAvenue crashes frequently. I was not able to filter the friends and family sale by product category type - I’d get to the page and then would jump me back to the homepage. I was so discouraged I stopped trying to shop the friends and family sale. It didn’t matter if I was logged in or not. App was practically unusable unless I wanted to view a specific brand by name. Outside of the sale, odd things happen when I try to apply filters, like I can’t select the “mid heel height” filter but could select other heel height filters.

I have an iPhone X with up to date OS. I never leave app reviews but this was so bad I felt compelled to.

They are taking advantage of covid by sending people cheaper/wrong items then what was previously bought, and when you ask for a return you will be promised store credit and get nothing. If you return your item they will send you the same item back or blacklist you. I’m surprised the things they have been doing hasn’t caught up with them yet. Most immature business I’ve ever worked with. Please just keep your money instead of going through the hassle of dealing with a poorly run business. And if an employee or anyone that represents saks can explain to me why these things are going on than please do, im all ears.

I ordered 3 dresses from Saks for a destination wedding I was attending.
In order to make sure the dresses where delivered on time for my for my trip I payed $35 for express shipping, but even on the day of my trip the dresses did not arrive.

I contacted Saks in order to cancel the order and get a refund since I was clearly not going to wear them to the wedding any more, but they told me I couldn't cancel the order and that I had to wait to receive the package and then return it in order to get my money back.
While I was on my trip I received an email confirming the delivery of the package ONE WEEK AFTER the supposed delivery date. So as soon as I was back in the country I shipped the dresses back. But the only refund I have received in over a month since I shipped the dresses back is the shipping costs.
I sent several emails asking for my money back but I have received no response.

I would not recommend
1. Paying $35 for express shipping since it clearly was not next day shipping (as indicated), but rather nine days.
2. Shopping online at Sacks if you are expecting you order to be delivered on the day that it indicates, since it is not the fist time that my order does not arrive on time.

Shopping online is supposed to make the shopping experience more convenient for clients, I would think that after delivering my order late, customer service could at least answer my emails and give me back my money in a timely manner.

Very difficult to place an order. When I click on an item I want it tells me the page is not available or some other “whoops “ message. If you are lucky enough to get something into your shopping bag they say there is a problem when you try to checkout. I have tried and failed to get someone to respond to my emails to Saks about the problem but to no avail.

Saks offers the most user friendly shopping App. It is the only store App that breaks down fewer then any other. And I shop online exclusively. I am comparing to Nordstrom’s, Neiman’s and Macys. Saks saves passwords, does not continue to ask the consumer for it with every tap. This adds to the convenience of online shopping. Have been using this about 5 years or a little longer and have been loving it.

It is my first day using SaksFifthAvenue but after viewing a few items the suggested “Items for You” section was very accurate and that is something I don’t see a lot with other company’s. Usually the suggested items are things I would never buy. Looking forward to this relationship with Saks and using SaksFifthAvenue to make my purchases.

I love the Saks app! It is so convenient and easy to use. Everything you need is all there. All your previous orders are available to view. You can save items to buy for later. You can even create shopping boards where you can put new pieces you like and add them to a collection you’ve made. This makes shopping so much easier. I love it!

I am 72 years old and have always since I could walk have loved fine clothes. For 70 years not always the budget but if one purchases quality and cares for the item it will last. When I was 17, I headed for a stay in New York and made it to Saks for my first purchase. That I don’t still have but if I did I certainly could wear it. It has been a pleasure ever since to shop at Saks.

I love how it’s quick and simple, the only downside is trying to cancel the order without the card company holding the money. I ordered a handbag and my funds were frozen. When I tried to order again, since I accidentally chose the wrong color, it wouldn’t let me. Called the Saks credit card company and said they could help me. Was on the phone for HOURS, finally, after two weeks, I was able to order again.

Sometimes the site is buggy. Eg i filter for something and scroll and items are repeated. I also find it to be buggy when searching for designers. Also when searching for designers, it needs to give option to filter for women, mens, shoes etc to minimize search results. But overall way better than neimans and Bloomingdales

If there is a way to include more options on your search filters, that would help. Also, when I click on a dress to get more details, when I click to go back, I wish it would take me back to that particular place on the page and not back to the top of the page. I lose my place then and waste time.

They just lost a customer here. Apparently, they do not price match on articles when the price gets reduced. I had bought a belt from them and then next day, the items is at a lower price. I called Customer Service to see if they can price match the item on the order I had placed. They told me that no, that they cannot roll back price adjustments on previous orders. I have to say that this is no way of doing business in today’s world. Now, I won’t keep the item and it will cost them shipping and handling that they could have saved by taking care of this.

Have been trying to login into my account past 5 days but it won’t take my password. Tried the reset password link to change the password but once I enter it doesn’t accept it and says “yikes something went wrong”. It’s very frustrating. I had items in the cart that I wanted to buy but now the size is not available. Your app has been acting up past few months. Several times the items saved in my cart also disappeared. If you want people to use SaksFifthAvenue , please fix it otherwise you are losing out on holiday sales.

Great app. User friendly and very easy to add items to cart and check out. You can save all of your info as you would on the full site for faster check out process. I like the convenience of not having to browse through the entire web site to find what you need.