Contact Saks Fifth Avenue Support

I am 80 years old and has been a customer of SAks for many years. I bought three No. 19662167 hats item price $23.98. The tag on the hat is $14.99. The people who do your customer service are horrid. They want me to take a picture of tag. I keep saying I dont have a scanner but can text it. They keep saying the same thing. All items on Order No. 120422544 have been reduced since I placed this order and I wanted a reduction. All individuals I have spoken to are from the Phillipines. They dont understand me and I dont understand them. You are losing a customer who has been with you for years. Horrible horrible customer service.

I contacted Saks through chat. It took three times to get a response. The total time spent was around 10 minutes. When I did receive a person, I was told that because I did not enter the FREESHIP code, I would not be eligible for a refund. I explained that I have vision problems and did not see the information (I occasionally see double when print is very small.) I was effectively told that was not their fault. I believe that the ADA would have issue with this. I am sure I am not alone. When I mentioned this, I was told "you are going to far" and then the chat was abruptly ended. When I called the support line at 9:53am EST, I was told that to connect to a supervisor, I would be put on hold for up to an hour as that person was at lunch. When I asked for the name of the supervisor, I was told that they "didn't know". I asked for a call back. I was told that my only option was to wait on hold for an hour. If Saks was one of those brands with just consonants in its name at Amazon or AliExpress, I might be like, okay. Shady practices, very substandard customer service. You might expect that quality of response. Saks? Competing with Neiman Marcus and Nordstom?

I have been attempting to order by phone and online since 9 pm. The first agent stayed with me a good almost 2 hours and could do nothing to determine why I waSN'T receiving my gift order or the gift w/purchase (all were beauty items) for beauty products total of $225. I've spent over $230 without tax and he assured me that my amounts and everything in my basket correctly applied for both a gift card and the beauty large (I would've bought them elsewhere w/o the incentive) gift with purchase. We got off the phone around 11 and I tried again at 1 am and the automated recording said I have at least an "over 57 minute wait." Didn't Saks have the technical support ready to roll for Black Friday and all other Christmas shopping? Why can I not receive the gift card and the gift certificate--both applicable? I have shopped at or online from Saks for years and the nearest is 4 hrs away and I avoid those Black Friday weekend lineups like the plague. Where has the older, better Saks gone? You most certainly have one irate customer on this end (shopping for birthdays, then Christmas, and parties) and I'm certain all other customers affected are also so disappointed in your lack of planning for the sales, cybertechnical flop to have an unusual system, which my CSR said was an ALL DAY problem for one of your biggest sales days, and complete upper management uncoordination in making shopping streamlined, quick, and easy for the shopper. Where is management in the midst of this retail crisis? I will most certainly not forget this experience and will inform all my friends and relatives how poorly Saks has fallen. Soon, you'll see empty stores where Saks USED to operate and your website closed down. You forgot lessons 1 and 2: 1, The customer comes first and 2,Reread lesson 1. Do not bother me by phone or e-mail. You will not gain revenues from our group from now on.