Contact foodora AT order food Support

Now as lousy a UI as Lieferando, which I never used because of the UI. Besides that: still no decent way of tipping, but ridiculous options to leave charitable donations (Hint: if I want to give to donate to charity, I’m going to do it without ordering pizza, sushi, kebab, etc.) No dark mode, like I want to be blinded by a glaring UI at 2:30am, or what? You’re afraid I’m not staying awake until the order arrives, and you think you need to shock me with BRIGHTNESS? This new version is just worse in EVERY ASPECT imaginable. I tried to find ANYTHING that I thought was better than before: NOTHING. Order tracking is a disaster, too. Order history is missing. What, were you taken over by Lieferando, or what? If you’re as bad as them, I’ll switch to the “original bad”, instead of sticking with the “I’m going out of my way to become as bad as them”.

If the delivery person never shows up (ie steals your food) Mjam holds the paying customer responsible for this theft. In other words, you just have to hope you have an honest delivery person or you just bought someone food you will never receive. And customer service on the app is rude and unhelpful. You have to dispute the charges with your credit card. I deleted the app due to this poor customer service.

I placed an order the beginning of November and was charged twice. I emailed Mjam and was told it would take up to 10 business days (2 weeks) to process a reimbursement, and if the reimbursement didn’t go through or was rejected to message them again. Still waiting for my money back despite three emails and two live chats. Save your money and go elsewhere...