Contact HelloFresh Support

by Mee54

I went onto the app and paused my account for as far into the future as I was allowed. They still delivered a meal and deducted the cost from my account. I thought maybe I didn’t pause it within the specified time so I let it go. They delivered another meal less than a week later and deducted more money from my account! I went to the app to cancel. On the app, I read that cancellations can only be made on the website. When I went to the website, it automatically opened the app which doesn’t allow cancellations! I deleted the app and then I went back to the website and was able to cancel the service. I received a message that my subscription has been canceled, and I took a screenshot. They still delivered two more meals on two separate occasions and deducted money from my account! Are they really this ignorant or is this their way to make additional profit? I will have to find time during my busy workday to get on the phone and sit on hold and wait my turn among all their frustrated former customers to straighten them out; but it should not be this hard to cancel! I have not had this problem with other meal delivery companies. Perhaps I will report their dishonest business practices to BBB. I do not trust HelloFresh. I do not recommend them. No! Be cautious of them: once they get ahold of you, they will hold on tighter than a python! 🐍 I warn you: do not give them access to your money!

by AllWysc

The first box I ordered was supposed to be here on Friday 7/24. It just arrived today Tuesday 7/28. All the food was spoiled. I contacted the company several times which is not an easy process. Hold times for calling them are over 40 minutes. I hung up after that. Reached out to them through chat which also has a very long hold time because while you’re waiting it says connection lost every a couple of minutes. I wasn’t able to track the box after Friday. It showed it had been scanned in Kentucky and that was the last update. Chat support on Saturday assured me the box would be here Monday and everything would still be fresh. It was not delivered until today and everything in the box was room temperature. I cancelled the service Monday evening after waiting for close to an hour to chat with someone AGAIN. At that point I knew this service was not reliable and I wasn’t willing to wait indefinitely for the box to actually be delivered (to see if it was edible) and then have to go through the process of contacting the company again. Hello fresh was such a let down. It’s not convenient when I put out $200 of my grocery budget and then do all my dinner planning and grocery shopping excepting those meals to be here on a particular day and then they show up warm 4 days late. Oh and it’ll be 3 to 5 business days before you can get your money refunded. Didn’t take you 3-5 days to take my money.

by Stardashia

I start red hello fresh about a week ago. I’m an 18 year old girl who wants to eat better to lose weight. So I get a box but I realize that it’s a little too pricey for me which is definitely ok some ppl can’t pay for the excessive amount of money they want you to pay every week. So I try to cancel my box I look up anything that can help me but it all says the same thing go to account settings, menu, scroll down and press cancel plan. But I’m not even given that option I press account settings all it has is my account password and my personal info. So I’m not even given the opportunity to cancel. So this morning around 4 in the morning hello fresh tomorrow took $98 out of my account. So at this point I’m livid because I’ve been trying to stop all money transactions from happening. So I try the chat doesn’t work and I finally go on the app I’m pressing every button hoping it’ll bring me to something that can help. I go to the terms and conditions and I scroll and see an email I tried sending an email 4 times and each time it told me it couldn’t send bc the email did not exist or wasn’t receiving emails. Why would you have an accessible email that doesn’t work. And not only that it says to deactivate your subscription to email the one provided. I’m all out of ideas so I will be calling to talk with someone because this is ridiculous.