Contact 7NOW Support

by Deepze

I’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates!

Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount.

I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least.

by Startswithaj

Update 1/6/19: Tried to give them another shot shortly before Christmas. First order was modified & then one minute later cancelled. I placed a second order which made its way to me. The order was fine for the most part except they charged me for both orders. It’s been a couple weeks and I have yet to be refunded for the cancelled order. Calling customer service(as the developer response says I should do), does nothing. They put you on hold forever and when it’s finally your turn, they send you to a voicemail box to leave a message. I’ve tried multiple times to reach them to no avail.

Original review: You’re better off going with their main competitor(GoPuff) in the convenience store delivery industry. Twice now I’ve had issues with my orders. The first time, I didn’t receive items. I finally got through to someone but it took a lot of effort. Over Black Friday weekend, they had a promotion where if you bought $50 worth of stuff, they would later return $25 to your credit card. It’s been over a week now and no sign of it in my account. I tried calling them and the automated system hung up on me. I did this two more times and each time the system hung up on me.

by Sum.lime

I placed an order at around 1:30AM with three items. About 20 minutes later I get a notification saying that they are out of 2 of my items. I did not get an option to opt-out an item or cancel my order. I ended up spending $8 on a BROWNIE.
I tried calling customer service to cancel my order, but there were “26 people in line ahead of me”. There was no communication between the driver and me, or the 7-Eleven store. And instead of talking to an actual person, I had to sit on the phone listening to an automated voice telling me how long I needed to wait in line for a refund; by which it was already too late, since the driver was about to arrive. It is obvious this is intentional.
I ended up waiting outside for the driver for about 20-30 min, even though the app said that they had arrived. By the time I got my pathetic excuse for an order, I was freezing and very unhappy. I am so disappointed by how this app does NOT care about their customers who pay money to use their service, nor address the complaints that every one seems to have.
I immediately uninstalled the app. Don’t waste your time using this app, they don’t care about you, only your money.