Contact Shipt Support

by Anoing✖

I tried placed an order yesterday for grocery delivery. It said my card was declined. I was confused because my card had enough money. I go to my bank account and the money was charged. I was confused because the order wasn't placed. I thought it might have been a glitch so I waited a couple of minutes and reloaded the app. It was not, the order was not placed but they still charged me. I talk to their customer service and they say that i placed an order on target. I did not place a target order. They say I have to talk to target customer service, and that they would help. Honestly really helpful. However I got disconnected from chat and had to join another one. Someone else helped me again, and said I would get my refund in 24 hours. I believed them. I did not receive a refund the next day. So once again I talk to someone on shipt customer service. They say they cant do anything and to talk to target. Talked to target they said they cant do anything until a senior manager looks into it. Ill try again tomorrow I guess. So yeah, they took my grocery money, so I had to borrow money from a friend. I cant pay them back until I get my refund. And shipt is not being helpful. So if you use this app beware of all of that. However I will say nothing against the shoppers. They do an excellent job. The actual app tho, glitches.

by Hellobadiah

I signed up for Shipt after moving to LA to help me get set up in my new apartment. I tried to be nice to the contract employee that would deliver my item and gave the option of anytime before 4pm. At 7:30 pm I reached out to support which. Apparently my order had been deferred by the first driver and was awaiting a new driver. Thing is no one told me, oh support claimed I had been sent a text, my phone shares a different story. Eventually a very nice woman was able to drop off my items at 11 pm, she was great. If my story had just been that I would say yeah shipt didn’t work for me but whatever, I will cancel during my trial period and call it a day. Later I get an email saying my trial is over , surprised, I again go to the shipt site and target and think I have cancelled. Today I get a notice saying my credit card was charged $100 , which considering I thought I had canceled and that the shipt website didn’t show me enrolled I was pretty surprised that I had been charged.

From the bottom of my heart , I really disliked my experience with Shipt and would not recommend them to anyone if other options exist

by Melis_sevgili

I loved Shipt, used it at least once a week for months until one day it stopped working. I tried calling numerous times over the course of weeks and couldn’t get through. The call center wait times were always over 30 minutes. Finally months after not being able to use the app I got through and they indicated that they had locked my account intentionally because they suspected fraudulent activity! The order they marked as suspicious was one that I was trying to place!! They didn’t call, text, email or anything they simply locked out my account on their end so I received no notice and had no idea what was going on. By locked out I mean I could still shop, chose my delivery time, and click the payment button, the payment wouldn’t go through. I contacted my credit card company because I assumed the problem was on their end and they indicated it wasn’t. I tried numerous cards, wasting my time because Shipt has terrible business practices. Don’t waste your time with this app. I’m making the switch to Instacart.