Contact Slice Support

by Patsfan212

This was my first time using the app, and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before.

As soon as I realized the error, I called Slice and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip.

I called Slice to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used the app and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it.

by JuliannaDavis

Downloaded this app to support local small businesses. Come to find out they use DoorDash to deliver your food but it doesn’t get here in the speed that DoorDash delivers. Placed my very first at order at 7:15 and it was supposed to arrive at 7:45. No pizza at 8:00 so I called the restaurant as directed by the app. The restaurant owner informs me the Slice never sent a DoorDash driver to pick up my order and my pizza has been sitting for 30 minutes getting cold. I call Slice customer service and they just transfer me to DoorDash. After 15 minutes on hold DoorDash tells me a driver picked up my order at 8pm. Coincidence? I think not. DoorDash then tells me my order won’t arrive until after 9pm. I request a full refund and they can’t do that bc I paid the restaurant directly. I don’t want the restaurant to have to pay for Slice and DoorDash’s horrible service. They did everything right. Slice then calls me back after I hang up on DoorDash in pure fury. They offer me a $7 Slice credit that’s only good for 30 days. What a joke. That is not a proper response. And the credit is useless as I’ll never use this app again. They finally offered me a refund and I said I wanted it to come from them not the restaurant so I hope the restaurant doesn’t get screwed for Slice’s major screw up. I’ll also be calling the restaurant to apologize if they have to eat the money and recommend that they end their partnership with Slice. DO NOT RECOMMEND AT ALL.

by Jjaafun🍻

This is the worst app anyone can use as a 3rd party to get food delivery! I had to use this app to get pizza delivered and became my worst nightmare. DON'T download this app unless ur life depends on it and then still dont!! 1st they dont try to fix their wrong doing and could care less about the financial hardship they put you in.
I was made to download the app cause of Hungary Howies delivery of online orders well slice choosed a restaurant location that was not a restaurant that delivers to my house, Sliced charged my debit card 2xs they cancelled one order then keep the other order making sure my bank account only has $5.00 in it. I have been waiting and trying to get them to credit mx account back but of course theres still not a credit on my account. Creating a major problem for me and stuck having no money or dinner for my son to eat; bring he's special needs and all he wanted was pizza and because of the stealing this money from me I was stuck to deal with a child with a temper tantrum and wanting pizza that I was unable to get cause Slice didn't do a immediate refund of my money.
I would of thought that this company would of been more compassionate to the situation cause it was their fault and would of tried to get the correct restaurant location and get the pizza I ordered and paid for delivered to us; but instead they did nothing to resolve the problem.
So don't use this app unless you want to be ripped off by them.