Contact Beyond Menu Food Delivery Support

by Socal3

I saw all previous reviews that were bad and was hoping things changed as the most recent ones was fairly good. Ordered placed the app to local restaurant and received an order confirmation and they charged my American Express card immediately. Half hour later we go to the restaurant to pick up our order they don’t have anything for us because they never got the order and that was because the restaurant hasn’t been signed up with beyond menu for at least 3 years now. We placed an order anyway with our local restaurant and paid for a new order on a separate credit card. I immediately called BeyondMenu it’s 8 PM California time on Friday night and I get a woman that answers the phone, which kind of sounded like I was calling a customer service rep at their home (?) so I proceed and explain the situation, gave her the order number she said she’ll cancel the order and that I’ll get an email confirmation but I should see the credit back to my credit card in 3 to 5 days depending on my credit card company. Got a love these places who charge your card right away but take a week to give you the money back. I put this on my American Express and if it’s not taken off I will immediately dispute it with them they are the best company to deal these types of situations, I will get my money back but for the time being I’m out $40.

by C-tang93

I ordered from a local restaurant and received my confirmation email at 5:56pm. I patiently waited for my delivery but after an hour and a half I decided it was time to call and check on my order. The girl at the restaurant said my food was almost done and will be sent out for delivery soon. I didn’t complain since I figured it was a Saturday evening and thought maybe they were busy. Now at 8:30pm (an hour after the last phone call) I call back and ask to speak to a manager. Which was the gentleman who had answered the phone. I explained the situation that it had been 2 1/2hrs since putting my order in and we have still not received our food order. I explained that I had called and spoke to someone an hour ago and she told me the food was almost done. The gentleman said he would investigate and for me to hold. He came back on and said they didn’t receive the order. I explained that I received the confirmation email. He ended up putting me on the phone with the delivery driver. The delivery driver was great trying to figure out what had happened. In the end, we got our delivery at almost 9:30 at night. Needless to say, I was not happy.

by Pugmom214

I placed an order through the app but when my husband went to pick it up they said they didn’t have an order for us. He showed them the screenshot of the order; again, they said they didn’t have an order but would make it ASAP. Forty-five minutes after I placed the order, Beyond Menu called me to see if I’d picked up the order. Since we were eating, I didn’t bother to pick up the phone. They called again, 5 min later, to see if we picked up the food. I called them back when we were done eating and here’s the reason for one star: after repeating this story to the rep he asked why I didn’t call the restaurant to confirm. Well, isn’t the point of the app to not have to call them?? I told the rep that my husband showed the restaurant the confirmation and they denied having the order. He then asked me AGAIN why I didn’t call the restaurant. Now this is getting old! Why would I call when my husband went down there and was told no order? Then the rep said, “so why are you calling us?” Fricking moron! You called me twice! Uninstalling the app and will call the restaurant direct the next time.