Zulily Reviews

by BeachBound13

So disappointed in this app! I placed several orders with no issue, but I am done. If I could give negative stars, I would. I ordered a FitBit. I realized immediately after I ordered the incorrect one. Received two invoices from them. Emailed support to ask if I could change my mailing address, cancel my order and order the other Fitbit instead, and asked what the second invoice I received was about. The second invoice was for the incorrect amount. Two days later I got an email that my address was updated. WHAT ABOUT MY OTHER QUESTIONS?! I emailed again. Received a response the Fitbit I wanted was sold out. Well, no $&*#!!! It had been days since I made the request. WHAT ABOUT MY SECOND INVOICE?! We are now more than a week and FOUR EMAILS Into my questions. I have yet to receive a response about the invoice I received that matches no order I placed. If that amount posts to my account, I will be disputing the charge and filing a complaint. The customer service aspect is lacking. Don’t waste your money on this scam. Works great as long as you don’t have questions. TBD if they are planning on charging my account bogus charges. In case you cannot tell, I am livid over my experience with this sucky company.

by MrsTomsko

I am very disappointed. As this was my first order from this app, I was a bit skeptical of the lack of communication regarding my order status - every time I checked the status each item remained en route to this app (the windmill wall decor has remained there for many days) or preparing to ship. So I was sad to hear the nightstands had “missed their shipping send date”. When I just checked the status, they are marked as canceled without further information sent to me - the delayed email stated “If it turns out we're not able to ship out your goodies within the next 10 days, we'll cancel the items we’re unable to ship and issue you an automatic refund”. Well as of today they are canceled and, surprise!, no refund to my account. So now I’m left with no items and no refund. I ordered something else a few days ago while I was waiting and that has shipped, how is it that you could mess up one order so unbelievably bad, yet fulfill another so easily?

this app has left a bitter taste in my mouth and I am regretting how much praise I gave your website to my friends and family. This is a poor way to do business and based off the amount of advertising I see for your company, you obviously have enough foolish customers like me to supplement your marketing funds. I will never shop with your “middle-man” company again, instead I will work directly with a manufacturer. At least they will follow through and stand behind what they type in an email.

by Kenyaflier

are no one star ratings. this app is a very difficult company to order from. They were horrible ordering Christmas items from. Several reviews coincided with my review. However I see those reviews have been deleted and all of the good reviews are still up. Pretty shady On Zulily Store's part or this app's part. I'm not sure which. I did all of my Christmas shopping through this app. I have a large family and I am now still trying to track down 20 Christmas items. This was not a shipping issue. This was this app's issue. They often under stock their items. And that's what happen with my items. they just weren't available. this app ran a promotion of guaranteed Christmas delivery. However if you didn't get your items by Christmas all you received from customer service was an apology. They did not compensate their customers appropriately. I have several items that I have not been refunded on. Buyer beware when ordering from this online company. The average wait time to receive a package is three weeks. I have waited up to six weeks. If you want to trust this app reviews you need to look at another website. Or search this app reviews and you will be able to pull up information very similar to my experience. Obviously Zulily Store is deleting negative comments.

by Tsumiyori

No more this app for me. When they first launched, the brands and prices were actual deals. They had more payment options available. Sadly, now many of the name brands can be found cheaper elsewhere, with much MUCH faster shipping times. Items take far too long to arrive. Shipping times on my last few orders have taken nearly a month. Many items carried now are filler brands that no one has ever heard of, and sadly are just as sketchy as purchasing a “bargain” item from a China-based seller on ebay. Pictures do not always accurately reflect items for sale- colors and textures on items at arrival look much different than advertised. Size guides are not reliable at all. They didn’t used to charge for return shipping. They no longer accept Paypal. My last contact with Customer Service was frustrating and did not resolve my issue- after a few emails exchanged I expressed my frustration, which the the rep chose to ignore entirely and reply back with an email that did not match my concern nor address my previous email. Every order and interaction becomes more and more disappointing. I will no longer purchase through them and will be closing my account.

by Sxffd

this app is ok. I just wanted to give folks a heads up that you will pay for shipping to receive and return! On top of that, you will also only receive a store credit which is ridiculous. If you are shopping for brands that you are not aware of...then you will be at risk (I call it a triple risk)... you will pay $8 to ship...$8 to return...stuck with a store credit. If you are a shopaholic, you may go to this app for instance just to browse and may find interest in only a single item AND you may not plan to visit this site again since you have so many other stores to shop with...my point...why in the world do I want to be stuck with a store credit?!?!?!?! That means I have to keep this dumb store credit in the back of my mind and remember to use it. Too inconvenient for me! Not to mention I paid a total of $16 in shipping (to ship and to return)!!! It’s a new age this app...shipping should be free at the very least for returns...AND...a refund should be allowed back on the card the customer used. So if I order from this app...it will only be brands that I know to avoid the triple risk.

by Hezhaa

I look on this app every single day. I’ve bought many things, from clothes and shoes to kitchen stuff. I’ve never had a problem with any of the physical stuff I’ve purchased. However, there seems to always be a problem when it comes to shipping. Most of the things I have bought ship through OnTrac. OnTrac is horrible. They have flat out LOST my package 3 times. Had to contact the seller for a refund. This time, my stuff was shipped through UPS and then transferred to the local post office for delivery. I’m currently tracking 2 of the same items, which I would think should have shipped together since they’re the same thing. One was supposed to be delivered yesterday and hasn’t showed up. The other is supposed to be delivered today, and the tracking hasn’t even moved. I love shopping through this app but they really need to dial in their shipping carriers. These shipping issues alone make me want to delete Zulily. Ive never had issues with my local post office or the UPS guy(I even bought them Christmas gifts) but for some reason when the items are ordered through this app, there’s an issue.

Also... it’s beyond frustrating that there’s almost never an option to filter/sort the sizes in the bedding sales. That option is always grayed out. There’s rarely ever any Cal King sizes... but when there are, I have to click on every single item to see what sizes it comes in.

by MTblueslover

Overall, i like Zulily. It is very easy to order. A bit too easy! :-D

Zulily is suddenly crashing a lot since May 2018. I have the most recent push to an iphone 7s that has the most recent IOS 11.4, but Zulily was also crashing in 11.3

A more recent squeak i have is in tracking the last very-delayed item of a 3-item order. I was notified it shipped. I haven’t received it yet. The entire order is flagged as complete and dropped to the short list. i haven’t reviewed the items yet and it went to the short list. So i found the order and i try to track the package and the number given is not able to process at UPS or USPS. The carrier is UPS but the track # is more like they passed it off to USPS.

Contrary to the above scenario, delivered and reviewed products should drop off the current order listings; complete with pics, etc. But the tag still reads to review the item and it has ben delivered. These should drop down to the short list. Too much repeat admin is a time drain, and these type of conveniences probably only apply to people who order frequently like me! Ha ha!

Only the chronic instability of Zulily and the lack of being able to track my current package is real for heartburn. The other whining is just in respect to the unnecessary admin time.

There are worse apps out there, so i think they’ve done a good job!

by Organization Freak!

I love getting on the this app app just to window shop and sometimes I will order something. Just a couple of issues I’ve noticed.

Shipping isn’t the greatest! I ordered some things for my classroom and it took about a month to get here and was worried I wouldn’t have it in time for school to start. I’ve just learned to be patient and try and order stuff that’s already ready to ship if possible and order early! I can deal with the shipping. If you need something right way though, this is not the store for you.

My biggest thing that I wish they could add in Zulily is when you favorite something. I tend to favorite a ton of items in all different categories and sometimes it’s to much to load all of them on the page and I have to sift through all of them to see what I want to order that day. I can deal, but I wish there was a way you could add folders to the favorite section so that you could organize your favorites. I know TOTAL organization Freak! But it really does bother me.

by Leo Wolfe

I ordered clothes for my toddler off this app and they all shipped within a week or so of ordering. Very good prices. Very good quality clothes for sure. All the same fits on her as well which I was concerned they would fit differently from each other but I’m relieved they don’t. My only concern is one of the items I order took over 2 months to ship out. When I emailed support they said to check my orders through my app account. For 2 months it showed the order hadn’t even shipped to the this app warehouse. No later than a few days after emailing support did the order begin it’s transit and is finally en route for delivery. I was expecting a more helpful response from support since I had to contact them just to find out what’s up with this one item not being processed, but as long as I receive my order and it’s just as great as the rest of the order I’m very happy. I’ve recommended Zulily to other mothers I know and they have also had great shopping experiences and quality of their orders is just as great too.

by AnesiaEstrada

When I first ordered from this app I was frustrated because it felt like my items took a year to get to me. Finally in Zulily they have listed a “ship by” date section and when tracking packages (after they’ve shipped) it’s so easy to see where things are.
I’ve ordered the majority of my Christmas presents from this site but also knew it would take a couple weeks to get to me. So I planned ahead so I would have them in time for Christmas. There are tons of great items but if you are last minute shopping this is not the site. I’ve got SO many great deals from this app and have always been satisfied with the products. I recently bought a coat off of them and immediately unpacked it, took the tags off and hung it up. Fast forward a few days and I go to wear it. I noticed two of the buttons were defective. Saddened, I emailed this app and sent pictures of the product and explained I had already thrown away the packaging and tags. I received a response in less than 12 hours on a Saturday! They treated me right and corrected the issue.
I am beyond pleased with this site, app and customer service. 5 stars all the way!

by Lyndasimmons

I have been shopping with Zuilily for the last year or more and I have had the best customer service I have ever had at any store or website!! They have always gone over and above, Every time I have ever called emailed or chatted with any one of them!!! I recommend this website to every single person I ever come in contact with. I worked in retail for over 30 years and I have been so impressed with each and every one of them!!!. I wish there was a way to make it known to the whole world how great the people are and how wonderful the website is .. along with the greatest merchandise, always high-quality and always backed a thousand percent. No matter where I shop this is always my first go to place. And I always, always find great Items and great selections.. all I can say, is I hope they’re always around!!! Thanks

by Lise Becker

I buy regularly from this app and have spent probably close to or more than 1000$ on everything from kitchen items to art supplies Muck boots and clogs. A ton of tunics and long and Capri leggings. I bought my sons very high quality snowboarding jacket there. Just last week I scored a pair of just below the knee side zippered black boots with two small straps and buckles at the bottom for 9.98$. NO JOKE!! I have swimsuits and bras. Snowman garden flags. A unique but very effective pizza cutter. A stained glass owl. Clinique happy perfume. Beauty and hair products. Clogs, a poncho. An open cardigan sweater. An owl broach in gold. Many many other items and I have probably only had one maybe two issues but let me tell you - this app customer service is absolutely outstanding. I mean OUTSTANDING!! Never be afraid to shop here. Love this store- give them a shot. You won’t be sorry.

by Sarge82485

Several times I have ordered clothes using the sizing guide and my previous experience shopping on this site and the clothes are huge or much too tight when I try them on. They are also not returnable....
Also, there is never a guaranteed date you will receive you purchase. I’ve waited 6 weeks for something to come in! They completely missed Easter (which was the reason I was buying the items in the first place). No one was able tell me when the items would arrive and they would not cancel the order because it have “already shipped from the seller” but they were “unclear” on how long it would be before the items were delivered (2 more weeks by the way).
I do love the style, prices, and selection but I hesitate to buy anything that I actually NEED (eg gifts, clothes for a certain occasion etc)

by Playspaces

This is a great site; great selection of products and many of these are unique.
The best shopper is the shopper who is aware of the usual price for the products they like or would buy however. While not all product vendors inflate the normal/usual price of their products, there are some vendors who appear to definitely do this. Therefore some products may not actually be reduced priced. But the majority of items are.
Customer Service is fabulous with this company. I have always been respectably and fairly treated by the company’s agents.

Initially this app had a no return policy for their products and yes, there were items I bought that I would have liked to return and couldn’t. Later this app adjusted their return policy to where one could return most products for refund. The return policy has been changed once again to where a shopper may return most items but instead of a refund now, this app offers this app store credit towards future orders with them. It is best to have more than one item to return as the return fee you pay is relatively high but it covers the return of up to 5 items.

All in all however, I have and continue to enjoy my shopping with this app. I love buying unique products especially for Christmas gifts. I have bought some really nice and quality products through Zilily.

by Edr Staffer

When I first started ordering from this app years ago… It was a little harder to do returns. I am a very avid this app shopper and they are fabulous to deal with if you callThe customer service number. I have never had any luck getting my emails answer me therefore, I just talk to them in person.I love being notified when things that I wanted were out of stock! I do wish that you could always choose to get a credit with this app or a credit from your original payment method.
Not everything I have ordered has been the quality I had hoped for, but if it's an issue of miss sizing or quality....customer service has been very good at taking my request to have my original payment method credited because I felt the return was not my fault! keep up the good work this app you get better and better every year!
Very satisfied customer!

by Bling Queen 65

I love, love, love my this app shopping site!! I would be lost without them! I buy all of my clothing, bedding, curtains, handbags or shoes, and even some of my hair products… I have had friends tell me to delete it because I am a habitual shopper and spend too much time and money on here but the bargains and the selection of products you can’t find anywhere else, I can buy here with a push of a button and I love that! Sometimes I do wait a while but other times a couple days. Either way the good out ways the bad! Great return policy and I have been with them for over 20 years… I have no need to go to the stores and wait in line or ponder over something I feel cost too much! Highly recommend them just understand some things take a lil longer to receive, depending on where it’s shipping from… Awesome site and so grateful during the COVID pandemic as it kept me from getting out or just keeping me busy… 💖

by Thecheesylittlerat

I live in a big city and it’s still hard to find a good selection of anything, especially clothing at affordable prices. I can always count on this app for whatever I’m looking for. With 2 small kids and a busy job, it’s a pain to visit multiple stores to find what I want. With Zuliliy, I can shop whenever I’d like. I’m always surprised to see the deals of the day are brands I buy and love... like Fiestaware, Marika, and Hanna Anderson. I often buy from this app when I find they’re cheaper than anyplace else I’ve been looking. The deals have been Their customer service is awesome. If I’ve ever had a problem with any item I’ve bought, they’ve been more than accommodating and solved my issue quickly. What’s also awesome is the free shipping they give you for a time after each purchase. If you’ve forgotten to add something to your cart, you can buy it without any additional shipping charge. I love this app and will continue to shop with them for many years to come.

by Just Gonna Be Honest

Let me start by saying that this app has never let me down. During the last year I have had the opportunity to online shop more than I have ever needed or wanted to in the past. With that being said, I have used other sites and experienced things like: sites selling items that were either knock-offs and/or of poor quality, sites with name brand items but they over promised on ship dates, never shipped or “lost in transit” 🙄, or “one of our customer service reps will contact you about your order.” .... then radio silence.
I’m sure almost everyone has had at least one of these experiences. So this is why I’m writing my first review ever for this app. I have only ordered shoes and clothing so I can’t attest to bigger items but, I have always received exactly what I ordered, by the date promised, and have never had to contact customer support for any order I have placed. So in my book, this app has well earned my positive review!!

by MB CT

I love/hate relationship shopping on this app. I like that the merchandise is slightly discounted and it's all right there in different categories and things that you love to shop for and some things you didn't even know you wanted. That being said I only gave it one star because the fact that you CANNOT RETURN ANYTHING and you are stuck with a wrong size is terrible. From now on I can only buy clothes and shoes from vendors that I recognize the names of, otherwise chances are you are getting something that is nowhere near the size that you ordered and you are stuck with it! After having to eat the cost of many dresses, pants and shirts, I finally learned my lesson and I'm not going to spend money on clothes and shoes from this app unless I recognize the brand and know what size I am in those brands. Even then, if you look at other sites for those brand name items, chances are you can find them for same price or less and you CAN return them on those sites if they don't fit correctly.

by J.W.J.

Have ordered so many products from this app for myself and as gifts. Love the selection of unique items. My only complaint is that more care is not taken when mailing jewelry. If the seller does not include a box with the purchase, the item is mailed in a small plastic bag and shipped in a large, thin, non-padded plastic bag. This small delicate item is sliding around the bag amongst other items being shipped. I have received either damaged or broken pieces of jewelry or they break after being worn, eg.a stone falls off. I did call once on a piece I believed to be defective and received a prompt refund. I was able to repair the other pieces. I am now reluctant to order jewelry from this app. Can’t understand why these pieces cannot be mailed in a small box in a smaller envelope. Otherwise, I love this app, am pleased with the ease of ordering, customer service and returning items (though I find the return fee a little on the high side). The delivery of other items I have not had a problem with.

by Chantlover

I only recently started shopping on this app, but I’d seen the ads often, and loved the clothes I saw! I can’t remember what finally made me try it, but it has been such a wonderful experience! I could not ask for anything better. I learned that one has to be patient, because the orders may not ship right away. It may be a few weeks before the order is received, but because of their bulk method of shipping, the costs are lower, and so far have been very affordable! I’ve bought several pairs of leggings that fit perfectly, along with several tunics that I love, and it has opened my world a little. Even my husband noticed and said I looked very fashionable!! Tonight I bought my first shoes through this app, and I’m a little nervous as I’m hard to fit, but if it’s the same experience I’ve had so far, I have nothing to be nervous about. Thank you, this app!! I feel pretty again!

by Jesus' Own

No matter when I get on, or how short a time since browsing last - even when looking for something specific, there’s always something that catches my attention, something different, new and creative. The only downside I have found is that the products offered change often, great sales are here 2-3 days and gone again. But I found a way past even that. Dont wait to show it to your family or friend. If you want it, the color is perfect, the style is perfect, the price and quality are perfect, get it while the gettins’ good!

You’ve heard of buyer’s remorse? - you get something and regret it? this app has taught me non-buyer remorse.

They know what they’ve done. They give you a second chance! You can have them save a list of the stuff you wanted to buy, but blew the timing and missed out. These nice people notify you when its available again! I just got a notice of availability of an item I wanted as a Christas gift, but lost my chance. The birthday is next month....see how things work out?