Contact Zulily Support

by MrsTomsko

I am very disappointed. As this was my first order from Zulily, I was a bit skeptical of the lack of communication regarding my order status - every time I checked the status each item remained en route to Zulily (the windmill wall decor has remained there for many days) or preparing to ship. So I was sad to hear the nightstands had “missed their shipping send date”. When I just checked the status, they are marked as canceled without further information sent to me - the delayed email stated “If it turns out we're not able to ship out your goodies within the next 10 days, we'll cancel the items we’re unable to ship and issue you an automatic refund”. Well as of today they are canceled and, surprise!, no refund to my account. So now I’m left with no items and no refund. I ordered something else a few days ago while I was waiting and that has shipped, how is it that you could mess up one order so unbelievably bad, yet fulfill another so easily?

Zulily has left a bitter taste in my mouth and I am regretting how much praise I gave your website to my friends and family. This is a poor way to do business and based off the amount of advertising I see for your company, you obviously have enough foolish customers like me to supplement your marketing funds. I will never shop with your “middle-man” company again, instead I will work directly with a manufacturer. At least they will follow through and stand behind what they type in an email.

by Kenyaflier

are no one star ratings. Zulily is a very difficult company to order from. They were horrible ordering Christmas items from. Several reviews coincided with my review. However I see those reviews have been deleted and all of the good reviews are still up. Pretty shady On the App Store's part or Zulily's part. I'm not sure which. I did all of my Christmas shopping through Zulily. I have a large family and I am now still trying to track down 20 Christmas items. This was not a shipping issue. This was Zulily's issue. They often under stock their items. And that's what happen with my items. they just weren't available. Zulily ran a promotion of guaranteed Christmas delivery. However if you didn't get your items by Christmas all you received from customer service was an apology. They did not compensate their customers appropriately. I have several items that I have not been refunded on. Buyer beware when ordering from this online company. The average wait time to receive a package is three weeks. I have waited up to six weeks. If you want to trust Zulily reviews you need to look at another website. Or search Zulily reviews and you will be able to pull up information very similar to my experience. Obviously this App Store is deleting negative comments.

by Tsumiyori

No more Zulily for me. When they first launched, the brands and prices were actual deals. They had more payment options available. Sadly, now many of the name brands can be found cheaper elsewhere, with much MUCH faster shipping times. Items take far too long to arrive. Shipping times on my last few orders have taken nearly a month. Many items carried now are filler brands that no one has ever heard of, and sadly are just as sketchy as purchasing a “bargain” item from a China-based seller on ebay. Pictures do not always accurately reflect items for sale- colors and textures on items at arrival look much different than advertised. Size guides are not reliable at all. They didn’t used to charge for return shipping. They no longer accept Paypal. My last contact with Customer Service was frustrating and did not resolve my issue- after a few emails exchanged I expressed my frustration, which the the rep chose to ignore entirely and reply back with an email that did not match my concern nor address my previous email. Every order and interaction becomes more and more disappointing. I will no longer purchase through them and will be closing my account.