Eurostar Trains app not working? crashes or has problems?

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28 User reports:
App has problems
 User reports 28

⚠️ Most reported problems ⚠️
Crashes
39.5%

Not working
28.9%

Something else
26.3%

Login
5.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Eurostar Trains Problems 🔥

- Login bug

- Changes date of train at final stage of checkout

- Birthdate fields do not hold selections

- Charged a change fee after a bug in the app resulted in people’s tickets being booked for the day prior

- Support unwilling to acknowledge the problem nor return the fee

📋 10 Reported Issues:

T
Tom Van Turnhout 2023-06-12

The Eurostar app keeps crashing whenever I open it. I have deleted and reinstalled the app a number of times but same results. On an IPHONE 13 - IOS 16.5

B
Brigitte 2023-02-16

App keeps crashing when I try to check booking

G
George Anderson 2023-02-11

App keeps crashing removed updated but still crashing :(

R
Robert Plummer 2023-01-06

Try to book Eurostar. Get to payment and then find message saying 'Contacting your bank. May take up to 2 minutes. If nothing happens, suggest inputing card details again'. Did that and got same result. Suspect they are sending message to old phone number even though I have input new mobile phone number. Sent help message to Eurostar and have had no reply after 4 hours.

⚠️ Troubleshoot | Report Issue ⚠️
J
Jane 2022-08-11

My train was cancelled because of the rail strike and I cannot confirm my exchange booking. The screen "Almost there, only a few seconds left" just whirrs for hours. I need book a connection but can't until the time of this train is confirmed. What a nightmare. Yesterday morning (10/8/22) I sent a message to Eurostar via their message form on their contact page but so far they have not responded.

M
Maria 2022-07-16

The Eurostar train app crashes when we try to book trains. It seems to do that if I click on club Eurostar. Thanks for your help

H
Hannah Stephenson 2022-06-19

June 19th 2022: I have 4 vouchers valid till 30 June. The booking engine will not accept them. The numbers are from the emails re vouchers Eurostar sent. Is anyone else having this problem?

M
Marina 2022-06-16

Your app does not work It s a shame Your calls never answered Im going to medias this We all have enough Just because you are the privilege trains company between uk and abroad! The prices of trains are triple too expensive and always dirty inside! Staff at gates is rude Never enough baskets for the check ect You don’t even check properly Seen the customs guy on his phone while luggages where passing the scan….

D
David Langford 2022-06-10

I keep asking for a reset for my password and nothing g is being sent…( I’ve checked junk etc. )

⚠️ Troubleshoot | Report Issue ⚠️
J
John Kelly 2022-05-30

My app on iPhone 6s is the most recent version and continuously instructs that it cannot retrieve my ticket to be shown on the app. I have tried deleting and re-stalling the app but still no luck please advise

Showing 1-10 of 10 reported issues:

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Common Eurostar Trains Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Eurostar Trains iPhone Issues and Solutions

  2. Eurostar Trains Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: mobile.feedback@eurostar.com

Website: 🌍 Visit Eurostar Trains Website

Privacy Policy: https://www.eurostar.com/uk-en/privacy-policy

Developer: Eurostar International Limited




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