Contact Eurostar Trains Support

Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks

Was surprised to see other reviews about being charged a change fee after a bug in the app resulted in people’s tickets being booked for the day prior. The same thing just happened to me and support was unwilling to acknowledge the problem nor return the fee. I’m disputing but everyone I’ve reached says that they have no discretion over fees that may have resulted from an app malfunction. Apple should remove this app from the store until it is fixed and no longer misleading consumers, or at least Eurostar provides service to remediate the app error

i purchased from Eurostar a ticket direct from Rotterdam to London..which includes riding on the Thalys first to Brussels .yet a scannable ticket does NOT appear in the app ;: BEWARE:: a combination ticket will not show in the app ..nor are Wallet tickets possible in Holland or Belgium ...and you cannot print your ticket at the station if you paid with Apple Pay or any other virtual payment system....this app is a bit useless for modern day travelers...needs to be improved