Contact Eurostar Trains Support
Company Name: Eurostar International Ltd.
About: Eurostar International is a high speed train that directly links the UK to France and Belgium via
the channel tunnel.
Headquarters: London, England, United Kingdom.
Eurostar Trains Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Eurostar Trains. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Eurostar Trains. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Eurostar International Ltd.
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Get Pricing Info for Eurostar InternationalContact Eurostar International! Or Contact Support
Need help using Eurostar International? Try their Help Center now!
Eurostar International in the News!
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Eurostar International on LinkedIn!
Read 3 Customer Service Reviews 😭😔💔
Force changes date of booking and cannot enter birthdate
by CarDils
Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks
Bug not fixed, resulted in $79 fee
by Bobloblaw99
Was surprised to see other reviews about being charged a change fee after a bug in the app resulted in people’s tickets being booked for the day prior. The same thing just happened to me and support was unwilling to acknowledge the problem nor return the fee. I’m disputing but everyone I’ve reached says that they have no discretion over fees that may have resulted from an app malfunction. Apple should remove this app from the store until it is fixed and no longer misleading consumers, or at least Eurostar provides service to remediate the app error
Not able to scan tickets in App
by Tea Mountain
i purchased from Eurostar a ticket direct from Rotterdam to London..which includes riding on the Thalys first to Brussels .yet a scannable ticket does NOT appear in the app ;: BEWARE:: a combination ticket will not show in the app ..nor are Wallet tickets possible in Holland or Belgium ...and you cannot print your ticket at the station if you paid with Apple Pay or any other virtual payment system....this app is a bit useless for modern day travelers...needs to be improved
Have a Problem with Eurostar Trains? Report Issue
Why should I report an Issue with Eurostar Trains?
- Pulling issues faced by users like you is a good way to draw attention of Eurostar Trains to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Eurostar Trains customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Eurostar Trains.
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