Holland America Line Navigator Status

It states "this app won't work on your device ". What do I do?

Navigator app won't accept my photo for my security photo. I have tried both options- take a photo or choose a photo. I have read and met the criteria - help

I deleted Navigator app thinking I would not be cruising again. Now, I am taking another cruise. Navigator app will not download to my phone now. What to do?

I have a Samsung S8, My wife has a Samsung J7. Neither of us can download the navigator app. It says it's not compatible. We leave on our trip Sunday morning - less than 2 days from now. How do we get the app?

With iPhone 13 Pro, when I select an event to add to my itinerary- the event does not appear on my itinerary-

When I download Navigator, will not open up. Page is white. Worked two weeks ago. But not now. Leaving Saturday the 3rd.

It is pathetic that Holland America's IT Department updates the version of the Navigator app and removes the ability to download the older version. For Android the app REQUIRES Android 10 or, 11. What about those of us with Android 9 and no way to update the firmware? Don't any of the CHILDREN working for HAL's IT not realize that the demographics of the Holland America client is not one of running out and having to have the 'latest-and-greatest' electronics gadget nonsense? ... Can the older version of the app be made available?

My wife has a samsung S8+ phone . We need to download the holland america navigator app . We get a message that the app isnt compatible with her phone. Dont really want to purchase another phone just to get one app sorted . Do you have a way of getting around this please. regards craig

Navigator works fine on iPhone, but I can’t get wi fi access to go online and instead use my laptop computer for vital work deadlines. Also, by turning off the laptop VPN settings, my pdf documents freeze, even when accessed offline. Eurodam staff is baffled, offers no solution!

Wife’s iPhone will not show boarding pass; reports “invalid date time.” Please advice how to correct. Thank you

Booking number XQ4PXD. Loaded app on Samsung Galaxy A12 and an Apple Ipad Mini. The itinerary is not correct on either one. Deleted app and reloaded, still same issue. App is loaded in my husband's device and is working fine.

I receive message "this app won't work for your device". My device is a samsung SM-G930V

I leave for my trip tomorrow. Cannot download the app. It says" This app won't work for your device" Not very useful when that is how I would get updates! What makes this app so difficult that it is not supported on an android phone? I have never had an issue like this before.

App doesn’t allow me to see boarding pass.

My LG G6 phone won't allow me to download the HA Navigator app. It says 'this app won't work for your device', yet I'm on WiFi, I've had no trouble downloading other apps, & I have enough storage space on the phone. Any suggestions? It downloaded correctly on my Samsung Android tablet, but I want to use this LG phone onboard.

Navigator not compatible with my Samsung Galaxy S8 Model SM-G950U Hardware version REV1.0 Android version 9

I am fully checked in on line. I have been given a boarding pass with date and time to board ship on line download. You said that it then would go to the navigator and give me a digital ticket for faster boarding. Everything works on the navigator except when I click on Boarding pass says invalid date and time . Has 12am oct8 my downloaded pass says 1:20 pm. I tried reinstalling, clearing cache and reboot. so maybe you never sent checkin to navigator . please help.

cant find app in google play store

I cannot log into the Navigator app. Error message is “there was an error with login, please try again. (Xxxxxxxx). Tried deleting the app and reinstall, not working. Tried changing the password, not working either. Tried restarting my iPhone, still not working. Tried on different days, no go. Tried contacting Navigator Support via email, got a generic acknowledgement back saying “you will receive a response within 24 hr hours.” It is now over 6 days! ' So I know the email account and password I put in is correct. The app and/or the server is not letting me login. I've tried uninstall and reinstall the app. I've wasted half a day of my life messing with this. This is ver frustrating. Unable to log in. Kee

Can't find the app in Google play. Is that correct?

I can't download the app. Says t is not compatible with my galaxy s8

I am unable to get into inbox to retrieve the photos that I bought 9/8/22 on the cruise. The page is white and just continues to try to upload with no success. I paid for the photos, and this is very frustrating that I cannot get them.

When I log in to the app I get a white screen. I've tried deleting then uploading the app but still get a white screen

I cannot log in using the Navigator app. I used the same email account and password, I was able to log in on the desktop. I tried changing the password, no go. The error I'm getting is 'There was an error with login, please try again. (xxxxxxxx). I pressed the 'Login' button, the error code would change but no joy. I tried with an incorrect password, I got 'Your Email/Member Number and/or password does not match our record. Please try again. (xxxxxxxx)' So I know the email account and password I put in is correct. The app and/or the server is not letting me login. I've tried uninstall and reinstall the app. I've wasted half a day of my life messing with this. This is ver frustrating.

Cannot add events to my itinerary

It does not allow me to Login. When I went to change my password (thinking that this might help me to Login), it will not even send the reset link to my email. Please help, thanks.

Can't find booking. Have ( I phone) app loaded,get account but can't find booking. What is the fix?

Boarding pass kan niet geopend worden op de navigation app. Melding: Invalid DateTime

We need to check-in today but in the app we get the message “ invalid date time” instead of our boardingpasses

iPhone navigator app wont let me change my wife's pic. It shows my pic in her place and wont let me change it.

Boarding pass not showing but it was before

My current booking for a cruise for this coming October is not found.

Hello, I am having issues accessing my Navigator account for Holland America. When I clicked on "Forget" link and then enter an email address, but never received back the email from Holland America to reset my password. Thanks

I log on and my booking isn't recognized. My husband's is though.

I have set up the navigator app for our cruise. My spouse installed the app and set up an account but it won’t let him enter the booking number??

I can not login. I receive the message. There was an error with login. (02A1D4CF)

On the Home Screen of my Holland America Navigator App. This message is saying: Your journey starts in 0 days 2 hours 31 minutes But my departure date is 25 June 2022 at 4:30pm and my check in time was 1:40pm When I clicked on Boarding Pass. I got message saying: YOUR CHECK-IN* INVALID DATETIME.

When I try to see my boarding pass, it shows Invalid Date/Time? Force Stop and Clearing the Data cache do not work. Also, when trying to view my picture, it tells me I have a problem and to re-login. Re-logging in does not help???

Have booked excursions, and confirmed them, but they are not showing in my Itinerary or my Wallet. Using an iPhone 13 Pro. Pls advise how to fix. Thanks.

When trying to see boarding pass app shows invalid date time. I do not understand

I tried to book an excursion on my app. The choices appeared, I selected one, and the little blue circle just kept spinning. I did go to the Holland America site and have email confirmation that the excursion is booked (although not through Navigator). How can I get the excursion to appear on my Navigator "My Itinerary"?

all of our booked excursions, specialty dining and spa items no longer show on our itinerary

tried many times to upload security pictures. All failed and then after about two days of trying, I ended up with the same picture for both my wife and myself and I cannot change the picture for my wife which has my picture in it.

De boarding pass staat op de app genoemd . Echter als ik hem open krijg ik het volgende: Your check in * invalid datetime. Bij mijn echtgenoot staan alle gegevens juist vermeld met boarding time

I put the wrong picture on my hollsnd america navigator page...it will not let me change it

Will be on trip may 21 montreal to Boston app will not open is it too soon

The app will not let me add events to itinerary. It says it is adding, but then it never shows under itinerary

Navigator app does not work. I get a blank white screen. Have tried hard restart but it makes no difference.