Trainline Status
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Problems reported in the last 24 hours
Summary of Trainline Problems 🔥
- No help when asking for a refund
- Long distance call for refund process
- App suddenly stopped working
- Poor customer service
📋 25 Reported Issues:
I renewed my senior railcard and cannot download it. The + symbol is no where to be seen. I have given the app full permission to do anything and everythig it needs all to no avail. Your app previously worked perfectly, and I have no phone issues with the many other apps on my mobile. can I have a plastic rail card? A very frustrated customer.
I used to book flexi tickets all the time. However the payment t screen when I by a flexi or season ticket keeps crashing. I do t experience the same problem With sta card single or return tickets. I have exchanged multiple emails with Trainline.com but haven’t got anywhere.
My app wont allow me to purchase more than one ticket. It has defaulted to my name and wont change to 2 or 3 passengers that I normally travel with.
For weeks now almost every search I run on the Trainline app, or indeed website, brings up a message saying no journeys can be found. The trains do exist - I can find them through National Rail Enquiries - they just don't seem to exist on Trainline. I have been having to book directly with the rail companies.
I cannot buy a student railcard for my son. The app wont let him do this either. All our cards 4 in total have been declined. I do not undetstand the reason for this.
Got to payment but app frozen! So frustrating. Trying to buy return tickets to York. Do t know what to do now.
App not working unless I am connected to Wifi. If I'm not, I just get an error message. Have tried re-installing, turning mobile on and off, all to no avail. Please fix.
Not showing most of the trains between Whittlesford Parkway and London Liverpool Street, and not offering the option of saver return, only super saver, which would not allow me to catch the train I want
Tried reinstalling, tried everything. Just won’t go to the show trains page.
App and webpage not working. The page that should show train times and options fails to load - tried different browsers, different days, different devices. App always crashes. Also often fail to load options page for return date.
Can't get training to work
Trainline app not working can't make any booking online
Cannot login at all on both the app and the website. "Unable to perform the requested action." This better be sorted soon, will be catching a train.
Can't login: Unable to perform the requested action.
Trainline app not working for several days. I made a complaint after missing my trip because ticket would not get uploaded on the app. Now, even the e-mail of their customer support line is no longer working.
Trainline app stopped working like a week ago. No times displayed when searching for services on any route. Same problem on both my Android phones....
Trainline app is not working. Seasonal ticket has now vanished. Also not displaying train times.
My flexi tickets are not showing on my app. The app would not let me login this morning and now it has my tickets have vanished. I had to buy a extra ticket to work which is frustrating as I have a unused journey I will not get to use up this month!
Payment not going through
App keeps freezing on the ‘view tickets’ page after buying
Trainline app won't let me buy a ticket. No matter what signal I have, WiFi or otherwise, every attempt at a transaction fails due to a 'bad Internet connection'.
Hi, I have the trainline app and every time I try to pay with my debit card it won't happen. Strange because I managed to change the date / time of my train ticket but I can't change the other ticket that I need to do by the 06 07 22. Please contact me ASAP
I used to love train line but for the last 6 months its not been working,I love the trains but when you plan a journey it just tells you that there are no trains or there's a problem,please please try to fix it or up grade the app,thank you Kevin hope
I am trying to purchase tickets and all I get is Bad Gateway.
My app has suddenly stopped showing 24 hour clock.
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