Trainline app not working? crashes or has problems?

Trainline Status


I have a problem with Trainline

Are you having issues? Select the issue you are having below and provide feedback to Trainline.



⚠️ Most reported problems ⚠️
Not working
36.6%

Something else
26.9%

Crashes
15.1%

Login
9.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Trainline Problems 🔥

- No help when asking for a refund

- Long distance call for refund process

- App suddenly stopped working

- Poor customer service

📋 25 Reported Issues:

S
Stephen Paul Smith 2024-07-27

I renewed my senior railcard and cannot download it. The + symbol is no where to be seen. I have given the app full permission to do anything and everythig it needs all to no avail. Your app previously worked perfectly, and I have no phone issues with the many other apps on my mobile. can I have a plastic rail card? A very frustrated customer.

N
Niki 2024-01-05

I used to book flexi tickets all the time. However the payment t screen when I by a flexi or season ticket keeps crashing. I do t experience the same problem With sta card single or return tickets. I have exchanged multiple emails with Trainline.com but haven’t got anywhere.

G
Gwendoline Ford 2023-10-29

My app wont allow me to purchase more than one ticket. It has defaulted to my name and wont change to 2 or 3 passengers that I normally travel with.

Y
Yevgeny Salisbury 2023-09-02

For weeks now almost every search I run on the Trainline app, or indeed website, brings up a message saying no journeys can be found. The trains do exist - I can find them through National Rail Enquiries - they just don't seem to exist on Trainline. I have been having to book directly with the rail companies.

C
Claire Ford 2023-09-01

I cannot buy a student railcard for my son. The app wont let him do this either. All our cards 4 in total have been declined. I do not undetstand the reason for this.

R
Rosie Andricksen 2023-07-29

Got to payment but app frozen! So frustrating. Trying to buy return tickets to York. Do t know what to do now.

E
Ellen Clancy 2023-07-17

App not working unless I am connected to Wifi. If I'm not, I just get an error message. Have tried re-installing, turning mobile on and off, all to no avail. Please fix.

J
Jackie 2023-06-05

Not showing most of the trains between Whittlesford Parkway and London Liverpool Street, and not offering the option of saver return, only super saver, which would not allow me to catch the train I want

A
Andrew Hampton 2023-05-29

Tried reinstalling, tried everything. Just won’t go to the show trains page.

J
Janet Hock 2023-05-27

App and webpage not working. The page that should show train times and options fails to load - tried different browsers, different days, different devices. App always crashes. Also often fail to load options page for return date.

A
Alan Bishop 2023-03-20

Can't get training to work

K
Kumara 2023-03-11

Trainline app not working can't make any booking online

D
Darren 2023-02-08

Cannot login at all on both the app and the website. "Unable to perform the requested action." This better be sorted soon, will be catching a train.

A
Alan Waddington 2023-01-23

Can't login: Unable to perform the requested action.

M
Marion 2023-01-19

Trainline app not working for several days. I made a complaint after missing my trip because ticket would not get uploaded on the app. Now, even the e-mail of their customer support line is no longer working.

F
Florentin Ciortan 2023-01-18

Trainline app stopped working like a week ago. No times displayed when searching for services on any route. Same problem on both my Android phones....

K
Kerry Hurst 2023-01-16

Trainline app is not working. Seasonal ticket has now vanished. Also not displaying train times.

A
Anna Morrison 2022-09-29

My flexi tickets are not showing on my app. The app would not let me login this morning and now it has my tickets have vanished. I had to buy a extra ticket to work which is frustrating as I have a unused journey I will not get to use up this month!

A
Amel Abdalkarem 2022-08-09

Payment not going through

M
Mark 2022-07-05

App keeps freezing on the ‘view tickets’ page after buying

P
Paul Mapplebeck 2022-07-05

Trainline app won't let me buy a ticket. No matter what signal I have, WiFi or otherwise, every attempt at a transaction fails due to a 'bad Internet connection'.

L
Leah Wooding 2022-07-03

Hi, I have the trainline app and every time I try to pay with my debit card it won't happen. Strange because I managed to change the date / time of my train ticket but I can't change the other ticket that I need to do by the 06 07 22. Please contact me ASAP

K
Kevin 2022-06-04

I used to love train line but for the last 6 months its not been working,I love the trains but when you plan a journey it just tells you that there are no trains or there's a problem,please please try to fix it or up grade the app,thank you Kevin hope

J
Julie Kelly 2022-05-28

I am trying to purchase tickets and all I get is Bad Gateway.

L
Leonie 2022-04-26

My app has suddenly stopped showing 24 hour clock.

Showing 1-25 of 25 reported issues:

Have a Problem with Trainline: Cheap Train Tickets? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: mobileteamandroid@thetrainline.com

Website: 🌍 Visit Trainline Website

Privacy Policy: https://www.thetrainline.com/terms/privacy

Developer: thetrainline




‼️ Outages Happening Right Now

  • Mar 17, 2025, 02:02 PM

    a user from Strasbourg, France reported problems with Trainline : Not working

  • Feb 22, 2025, 02:29 PM

    a user from Nord-Pas-de-Calais, France reported problems with Trainline : Not working

  • Started 6 minutes ago

    Paperang

  • Started 24 minutes ago

    SpicyChat AI

  • Started 26 minutes ago

    Video Lite

  • Started 28 minutes ago

    TimeTree

  • Started 34 minutes ago

    FrankSpeech

  • Started 34 minutes ago

    Divine Office

  • Started 38 minutes ago

    Joon