Eurostar Trains Reviews

by CarDils

Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks

by Bobloblaw99

Was surprised to see other reviews about being charged a change fee after a bug in EurostarTrains resulted in people’s tickets being booked for the day prior. The same thing just happened to me and support was unwilling to acknowledge the problem nor return the fee. I’m disputing but everyone I’ve reached says that they have no discretion over fees that may have resulted from an app malfunction. Apple should remove EurostarTrains from the store until it is fixed and no longer misleading consumers, or at least Eurostar provides service to remediate EurostarTrains error

by DCBrooklyn

Users beware: When you select a date for your trip, EurostarTrains erroneously offers a selection of trains one day earlier than you intend to travel. If you don't manually correct the day on the train selection screen, you'll wind up getting booked on the wrong day. That's what happened to me and it cost a fortune to switch the tickets to the proper day. Apple should remove EurostarTrains from the store until the problem is fixed.

by Tea Mountain

i purchased from Eurostar a ticket direct from Rotterdam to London..which includes riding on the Thalys first to Brussels .yet a scannable ticket does NOT appear in EurostarTrains ;: BEWARE:: a combination ticket will not show in EurostarTrains ..nor are Wallet tickets possible in Holland or Belgium ...and you cannot print your ticket at the station if you paid with Apple Pay or any other virtual payment system.... EurostarTrains is a bit useless for modern day travelers...needs to be improved

by Declan 115

I’ve had a really negative experience with Eurostar.

I tried to book a Standard Premium seat reservation, but got an error. I was told I could not book that with my Eurail second class pass. Nowhere was it specified that this was the case; in fact, they offered me to upgrade from the Standard res! Deceptive. I changed plans and STILL could not book my reservation. As a solo traveler, if I cannot book on mobile, Eurostar’s service is absolutely useless and shameful. I’m extremely disappointed in these operators.

Further, I’ve already ridden on a Eurostar train two days ago and I felt it was pretentious, overpriced, and a hassle.

PLAN IN ADVANCE AND BUY AN AIRPLANE TICKET TO THE UK INSTEAD.

by Aptlh

I recently booked a ticket and selected a date for travel in my search....it does not automatically take you to the correct date in the results list and you might accidentally book on the wrong date if you don’t change it. And unless you booked a changeable fare you’ll be stuck with a change fee to fix it. 😂 that’s what happened to me. There ought to be a 24 hr change option...or even a 1hr change option since I discovered right away but only way to correct was a change fee. Otherwise EurostarTrains is really nice and convenient option for ticket details and use while on the train.

by JPblu

When making a booking and selecting your dates, once the fare selection screen displays, it displays one day earlier than what you entered and you can easily book the wrong day/date unless changing the date again in the date bar above on the fare selection screen. This happens when booking from USA - not sure if it happens when making the booking from Europe. Beware and double check. Eurostar please fix. App otherwise is very well done.

by Wildhoneysuckle

First, I’ve traveled by train for work and pleasure and have had to use EurostarTrains to book or manage my travel. Its constantly not working, freezing, payment page won’t load, several error messages, etc. this is not worth the struggle or hassle and will totally turn you off for trains

by Msentz

I love the EuroStar, it’s one of the best ways to travel around Europe. That being said..... their website and app seem to always be experiencing errors. I’ve tried several times to book tickets to Paris from London in Sept. Every time I get an error on EurostarTrains and website. It’s frustrating when trying to book travel that has to be on certain dates because of pre booked accommodations.

by MohsinTS

EurostarTrains is fine but it’s weird that it won’t let you choose languages other than those associated with the country you’re in. E.g. if you set your home location to the Netherlands, it doesn’t give you the option for any language other than Dutch. The help section is pretty useless too since it just sends you to a website which then reroutes you infinitely. But booking tickets is relatively painless. Just don’t try to do anything else.

In response to the claim that the developers have provided: Yes, you do allow me to change the language. But you don’t let me change it to a language other than that of the selected country. E.g. if I change location to the Netherlands, I can’t pick English as my language. If I want pricing in Euros, I have to go with Belgian/English, which is just odd for an international travel app.

by KCure

Great way to book Eurostar. Everything is pretty clear except seat selection - booked business class ticket but it is giving me coach seats to select? Confusing, but still was good to use and I will continue to use it for my travels.

by Brwnsugrbaby

I have an issue with switching tickets to August 9-10 versus August 8-9. The system changed the date and i didn’t notice. Customer service has not be forthcoming. I contacted them several via Email and the online application. Then they provided me with an international number to call them. What a pain! However i spoke to online chat who provided US customer service number and after pleading my case they agreed to fix the application error. Four stars! Had to update my prior review. Thanks Eurostar.

by Liikkuva

Since I purchased my tickets from London to Paris, EurostarTrains has been simple but powerful enough to always show the tickets consistently and quickly. Very well designed and rock solid performance.

by Sheriff48

Storing my ticket on my phone instead of holding a paper ticket is very new to me. Loading up EurostarTrains and loading my tickets on my phone was a breeze!

by KColman

From iPhone booked round trip; was easy to select based on price & schedule. Seats secured for me automatically - nice touch! This will be my first ride on EuroStar & am very much looking forward to it!

by Holumut

I wanted to pay homage to the hard working people of the Eurostar family and enjoy traveling at the same time. And thank you so much for helping our family with little children the last time we were under your care.

by Joeshmo53

EurostarTrains tells me to go through the email. Email tells me to go through EurostarTrains . Please someone tell me how to load to my apple wallet. Almost missed my train. Online support was not existent.

by Rev. Manny

Doing the our train booking via Eurostar was easier than I thought. The system was such a friendly user. Thank you for not making it complicated. Stay blessed.

by Freshrealm14

I have used EurostarTrains several times to find and book train tickets. It has been quite easy to do and the tickets pop up in EurostarTrains and are easily added to my Apple Wallet.

by Mkeating

EurostarTrains does almost everything… except let me login to my account. App quits back to the Home Screen. I’m sure they will fix it in the next update. Looking forward to my first trip next summer!

Login bug fixed! Changed to 5 stars. See. I knew they would fix it.

by Kedar Risbud

Eurostar app for mobile phones is really a big help for the Eurostar customers. Everything including the travel tickets, the seat selection, as well as other amenities on the trains, are at the customers’ fingertips. No need to carry hardcopies of the tickets or other related information.