Harris Teeter Reviews

The time-demanding process of selecting items for cart would be helped by better design of the interface. For example, the barely visible horizontal lines that separate the selections is not good. The link to select a product for adding to cart is too close to the product below. That link should be closer to the item one wants to select as it is confusing. Finally, after the cart is filled and ready for checkout, the link to activate checkout is dead as the proverbial door nail. I am sure that his means the system is overloaded and the order cannot be filled. If that is so, why not actually tell the user that the sale can’t be completed as there is sytem overload? Why not ask the user if he/she wants to be added to a queue and include an estimated time the order can/might be filled. If that option were available and the customer wants to exercise it, then payment could be made and the transaction would be completed once the buyer agrees. The followup would be a message from HT when the order is ready for pickup.
By the way. Why have the special time set aside for seniors highlighted when there is no active link that opens the “special attention for seniors”?

I mainly downloaded HarrisTeeter to ensure I had an e-card available since I reduced what I carry in the store for COVID precautions. I was also hopeful to be able to store my list of needs so when I go to shop for the week, I don’t have to worry about remembering a piece of paper but this is where HarrisTeeter truly disappoints: the list function is VERY limited, everything seems to be geared towards online ordering. When you search for items, there is a quick button for “Add to Cart” but to add the item to a list you have to go into each individual item, add to list, and select which list (no default option available). Also, you can’t add notes to items on the list bc that field is only for providing into to a personal shopper (what if I’M the personal shopper??) The most enhanced feature would also help identify where in my saved store the items are located by aisle in lieu of general categories like “Ingredients” and “Canned and Packaged”.

I love the online contactless shopping - thank you so much for this option! There are a couple of changes that would help me and probably others. If there could be a profile setting that could save the senior discount option and also the no substitution settings that would be great. I keep forgetting to specify them in the checkout process. Also it is frustrating that you have to delete items that are out of stock before you can check out - you aren’t charged for items not actually in stock when the order is filled so that’s not a problem. Removing items means even if the item is restocked before your order is shopped you don’t have a chance of getting it. There are items that are in stock when I start my order but always out by the time I check out. Being able to edit the order after checkout would be a real advantage - you can specify the discounts and claim your pickup slot early and then add or remove items as needed until a specified time before the pickup time. I build my order all week. Also I used to save a lot of time by using the favorites list by just clicking on items on the list I wanted to add to my cart, but recently it seems to work backward. If i click on an item it crosses it off my favorites list and I can only add the other items to my cart so I have to delete all the items I don’t want and then add the remaining items to my cart. That takes so much longer it’s not worth using the list at all.

Update: thanks for adding edit. However, I don’t understand why I’m not allowed to edit after 7pm the night before. Editing should be allowed until a shopper starts shopping. Also, I wish there were shorter order windows. I can place an order for Whole Foods pickup in 1-2 hours. Harris Teeter is 4 hours, at a minimum.

It’s really frustrating that this feature is still missing. I feel so bad for the overwhelmed store associates who have to deal with us calling to add or remove items. And half the time it doesn’t even save for them (my shopper didn’t see the changes bc it was written on a notepad). Check out the Walmart Grocery app to see their edit experience. It’s designed really well. Second thing, the ability to provide feedback on an order is missing when I need it. It seems like I get random prompts every now and then to rate the last order & comments. What I really need is the ability to select this option on my order history to do for any order at any time. Third, the fact that I cannot save a custom item to a list is really annoying. Such a hassle to fill the whole form out every single time. It’s always for routine items the store always has, no idea why they don’t show up in HarrisTeeter .

This system is much improved for me. Thank you. Some areas perhaps to adjust: need for a search bar, need a way to print order with order number. These would help very much. I have limited mobility and appreciate this service greatly. Will be happy to have delivery option also. Thank you, Kathy Sandifer in Wilson, NC Please do not connect my order to instacart. We pick it up ourselves. At one point, I was not permitted to choose my choice of item. Thank you. Could add the opportunity to type in a specific product while shopping. The pharmacy set up is a hassle, not the prescriptions but getting them into the cart. I gave up. They are not in the cart but are ready to pick up. I go today and hope I do not have to go back inside again. I have limited mobility. Overall, I am enjoying these updates much better on the site. Thank you for helping us. Kathy Sandifer

Again thank you for the nice improvements for shopping. Pharmacy continues to be a barrier, still can not use it. After signing in, HT did not recognize me and I have been a customer for years including the pharmacy. We typed in all meds last year but still not listed. Any help is greatly appreciated.
Thank you. Kathy Sandifer

Thank you for the updated app. I’m thankful the shop by aisle function has returned as it makes my Harris-Teeter shopping experience that much nicer. I still struggle with location accuracy on certain items, in spite of the shop by aisle ability.

I started using HarrisTeeter in June 2019. At the time, I could add items to my cart and shop at the store according to aisle location. That function disappeared and the current method would be helpful if items were grouped differently. For example, fresh herbs are physically located in Produce, but instead appear in the Ingredients category. Sausage and bacon are physically located in the Meat department but on HarrisTeeter appear under Breakfast category. Buttermilk, milk, and Half and Half are physically located in the Dairy section but certain brands appear in the Beverage category but not in the Dairy category in HarrisTeeter . Under the Frozen category, I’m supposed to find Rana brand mushroom ravioli (actually in the Deli) and Unsweeted coconut chips (actually in the baking aisle). I could go on, but I won’t. Please bring back the shop-by-aisle function to make finding items easier and reduce the amount of back tracking I’m forced to do.

It took me over 2 hrs of hunting n pecking learning how to locate items from using exact name to changing to a more general name search. Like I wanted roma tomatoes when searching n adding as custom item - appl stated unavailable in store so had to remove. But could locate if I searched for tomatoes then scrolled down to view roma tomatoes- don’t understand why I couldn’t find them the 1st way 🤔. Now I did not do the tutorial which was my fault so 2 hrs was my learning curve n understanding ur systems limitations n restrictions. I don’t like that items I purchase normally in the store are not available online - Yoplait Original Starburst Strawberry n Cherry ??? Why’s that? If it’s on ur registers or online in stock tools then why can’t I buy the product? Overall this was a lifesaver to me. 🎉🎉🎉 I had a total knee replacement for the 2nd time less that a week ago n I was able to purchase n have it delivered. HT Mgr Billy ur store comes thru once again - much appreciated just like ur outstanding pharmacy staff🎉🎉
Can never pay it back but will remain a loyal HT shopper. Thanks 😁🎉🎉🤕😷

Update: exactly 1 minute after I wrote this review I deleted HarrisTeeter and restarted my iPad. On reinstall, I noticed that HarrisTeeter was updated1 minute ago. Whatever the reason I can log in now.
can not log in and an email sent to support has no response yet( only been a few days). I may try calling on Monday. I use LastPass and or my iPad password manager. I know the iPad password manager would not work because you can't get the specific combination of letters, numbers, length. And I thought you couldn't paste with LastPass so tried to manually type in the information with no success. I did get the website to accept it. Finally an observation I am an amateur security expert ( from long ago when I got my first virus) I study online security,( listen to the podcast, read everything I can find). Most security experts agree that specific limitations on passwords are unsafe compared to a common-sense choice of a strong password. Instead of limitations just don't except obvious weak passwords. Let people use a password manager, in fact, encourage it. The good ones are inherently safe. I love the store and customer service within the store. I'm sure that when I call everything will be cleared up. In the meantime, the poor review stands because HarrisTeeter is unless to me.

Overall, this is a really great app. A couple features I think could be improved: whenever I search for a term that isn’t a pre-existing term, I have to select it from a drop down list before HarrisTeeter will search for it. This is dumb & it should do this automatically.

A couple other problems that may have more to do with how Harris Teeter as a whole has their processes organized: it stinks that I can’t order a deli sandwich and get it put in with my pick up order. That’s a whole separate process. Which is a pain for me & Im sure many others to coordinate. I have a chronic pain condition & going in the store or calling in to coordinate it requires a whole nother level of effort.

Second, I think this may just be due to some of the employees being unfamiliar with the products in the store, but I’ve had them tell me they don’t even carry the item, when it’s in HarrisTeeter and I can get another employee to find it the next week. It would be helpful if the employees could view that the item is in stock in the store, so that they can search for it.

Other than those two things, I’m incredibly thankful for HarrisTeeter— I love having the ability to search for items at my fingertips & order groceries as I think of them. It’s great to be able to just pull up HarrisTeeter and add them to the cart. Plus, I can view old orders to quickly repurchase and can see items on sale— I really would recommend HarrisTeeter overall.

My two areas of concern are the way you display search results. You list the first set of results - this may or may not fill a row. Only when you get to the last row and bump against the bottom of the displayed list does HarrisTeeter look for more results. No message of more and the is sometime a long delay. Even though I know about this behavior, sometime, I abort the search before I see all of the result. It looks done.
My other concern is a lot of items that look in stock at the time of ordering, become not available a few hours later - Why? If the products are really moving that fast, you are understocking you stores. One resolution is to pick the none refrig/frozen item as soon as the order is placed to improve chance of filling. I do appreciate the call by HT to tell of stocking issues, but a lot of time I sending person back on the floor and receipts have to be redone. Need to know and depend on order.
Jim.

I love HT! They always have absolutely everything I need or want, they also have a plethora of items which I had no idea I wanted, and they always have those certain specialty items that I just cannot not find in other, more competitively priced stores.
I am always so pleased with my local people at the location around the corner. Excellent service and employees since I began shopping here 12 years ago. I always feel like I am home whenever I walk in. Whether for a quick mocha latte to go, to prepared dinners in the deli, to a major shopping trip.
Also, one of the very best aspects that you can always depend upon?
Service and smiles are ALWAYS the same in every HT you visit! 😀
I have been shopping at Harris Teeter Markets for decades and consistency has been remarkably solid.
Lastly, If you have never shopped at this great chain of markets, well, I say, run to your nearest location and:
“Make Harris Teeter your go to for everything you need!”
Don’t forget to download their App for all weekly savings and also for order ahead pick up or delivery!
I currently am primarily using these options now and it has been so convenient. Awesome.

Sharon Camel, Chatham Downs Harris Teeter, Chapel Hill, NC.

So much faster to get my shopping done this way. I type in what I’m looking for and can narrow my search with the filters. I also like that I don’t get distracted by all the extra stuff in the aisles and end I up spending more than I planned to. It’s much easier for me to stay on budget when I see everything laid out before me at home with the total in bold below. Do I REALLY need everything I’ve selected or do I want to put something back. Or, do I have everything I need? Let me check the pantry one more time. My shopping is done in a quarter of the time and I go pick everything up later (because I’m too cheap for delivery). So easy. Bonus, they are usually done before the scheduled pickup time so I can get my groceries early if I choose to. I really enjoy this shopping method.

I can’t begin to express how courteous the folks are in our New Bern Marketplace location. From senior management staff to the folks calling to review my grocery order, to the folks bringing groceries to my car.... they’re always friendly, have a smile on their face & genuinely kind to others. Brad is one of the most courteous men I have ever encountered. HT should be SO THANKFUL for the way he represents the frontline, customer care arena for their New Bern Marketplace location! I have a few friends or family that have commented on the “premium price” they ASSUME we pay for groceries.... my response is always the same; “We don’t just shop at HT for the quality of products, or the vast selection of items. The service we receive each week is PRICELESS; especially in today’s environment!! Thank you for all that you do!
Angi Dunham

I've been using Harris Teeter curbside pick up for about a year and I have been exceptionally happy with their service. I have tried Instacart and been not happy with it at all. I think I like that if you have a problem you can just call the store and they take care of it. There's not a third party involved which is so good. Also I find the shoppers do a really good job and will help you with anything you need. I highly recommend them.

Also whenever you have a chance I'd recommend the Harris Teeter brand products. At first I was very reluctant because so many times they're substandard but no not with Harris Teeter the different items I've tried are exceptional.. it's evident that you're working hard to compete and still keep the prices down. Thank you so much here's teeter enjoy shopping at your stores.

I’m very, very happy this service is offered, and I don’t mind paying the fee. It’s helpful to keep me out of stores in this virus situation.
I’m mostly satisfied although I think it’s important to tell the shoppers not to overload the bags. Heavy bags are hard for older people to carry. And the paper bags, particularly when containing chilled or frozen items, tend to rip, making a huge mess when all your blackberries fall all over the street. Or when a carton of eggs falls out. So tell the shoppers please use more bags and don’t load them totally full to the top.
Otherwise HarrisTeeter is easy to use, and if you leave notes to guide the shopper on what you prefer in meat (well marveled or less visible fat) and for produce, how ripe you want it, check berries for mold, check tomatoes for soft spots, the shoppers do a very good job.

Bryson helped me on 12/7 setting up my yearly on line account- he was multitasking after a very busy shopping day and even with all going on helped me very much! He represented the quality of what your store stands for. Excellent problem solving, communications and truly cared and helped - thanks to him and Harris Teeter!!

Diana is the contact for on line shopping and Bryson’s manager. Many thanks to her for providing me with all I needed to get a pick up for today and especially telling me more about how the system works in the store, even providing me with the “what if”s and possible Q&As. I greatly appreciate her help today as well as her recognition of Bryson, who she is going to give a gold star to wear today which he truly deserves. My compliments and gratitude to Diana and to Harris Teeter for commitment, caring and problem solving for your patrons.

The HT app helps the Grocery Pick Up experience. Before I started to use HarrisTeeter I was wishing there was a way I could add things to my cart gradually over several days as I thought of them. Somehow, the platform on the website does not really lend itself to that. Instead I would place my order a few days ahead and then call the day-of with additions. Now that I discovered the improved experience of shopping with HarrisTeeter , I can start my shopping a few days ahead of time and gradually add things as I think of them- so much better! The only glitch is that sometimes things that were available when I started are no longer available when I finish. But, maybe that’s just a problem during Covid-19 when everyone is panic-buying. Anyway, nothing is perfect, but I will use HarrisTeeter again and again!

Harris Teeter is a grocer you can trust to deliver a quality product without fail. The stores are always clean and the customer service is absolutely above and beyond. Decided to do curbside pick up since Covid. The young people who shop for me are wonderful. Thank you for never disappointing.
It’s seldom I get a chance to go shopping anymore. But because I know I can trust your store’s very competent vs other online shopping Yours is the best full stop. I live closer to another Harris Teeter store and tried their store but decided to use the Cotswold store because I’ve dealt with in person shopping. The people at your store are definitely customer service oriented. They are the absolute best. During my work life I dealt with a business that stressed outstanding customer service. It real hurts my dignity when i don’t receive the same kindness. Customer service is kindness personified!

Great services and helpful personal shopper for on line shopping like Brady or Kavitha, he/she went beyond and spent extra time with my order to get my order fully filled and what I need for substitutions for replacement items that the store is out of stock. Kavitha is very patient with me. She went through each item on list so I can get the replacement/ substitutions. She is courteous, friendly, knowledgeable and helpful. The world is a better place with people like her. The SPECIFIC individuals named so far, please continue with great service and customer care for this store that we have most our grocery shopping done here. When I had problems with my order, notably, the assistant manager (Tiffany) would resolve it and took care of my order immediately. I recommend Kavitha to get a raise, an award or promotion for her dedication and care. She is awesome. Thanks to Kavitha, Brady, Sabha, Chidera, Joanna and many others have done a great job for loyal customers like us.

Wow. I’ve been suffering all this time trying unsuccessfully with Giant Food where I’ve been going for 30 years, to get their app to work, and my phone number to work in the store. I finally quit going there bc they could not resolve the issue after 3 hours trying with them off & on! Yes, believe it.

Anyway. How refreshing, Harris Teeter! Now this is an app and a store you can love. Easy peasy. Quick. Flexible. Sorting. Searching. 😀😀😀😀. My personal shopper also called me about a substitution. Sooo patient and kind. Great experience. They even text u so they know when u arrive & they grab your stuff from the refrigerators at pickup location. Only 1 complaint which I told them about was at Herndon VA store you have no way to know on your very first pickup that the pickup line is in the garage which is well hidden! I waited out front for a while in what looked like a pickup line but there were no signs at all for where to pickup. I waited 15 min then went inside to ask. I was so happy to be away from a Giant that even though I was very irritated I decided to get over it. Will definitely be returning. My new store! Plus my veggies were very fresh, organics too!

I have used HarrisTeeter a long time, and I keep using it because the website does not give you the option of paying online. HarrisTeeter needs some serious work. Each time I use HarrisTeeter , this site crashes at least three times. Frustrating. Also, the search feature is terrible. You pretty much have to type in the exact name of what you are searching for an order to find products. The search engine needs to be much more intuitive. I discovered last night that if I shop using the website, what is in my cart shows up in HarrisTeeter , so I can shop online and then go to HarrisTeeter to check out since my method of payment is there. It is a shame that I have to use two different systems to do my grocery shopping when the reason why I do express lane in the first place is because it is supposed to be easier than going to the grocery store.

The apps google address finder wasn't working so I had to log in online, where I registered, and added my coupons and personalized specials. I then logged into HarrisTeeter , only to find my shopping list is not available to view like it is online! There is a cart, but e-Vic coupons don’t go to it! I understand the purpose of the cart, but at least have a feature to view all the items you’ve looked at because it makes it so much easier for those of us who like to do the shopping ourselves. I’m about to go to the grocery store now so we’ll see if my specials work even tho they’re not showing I added them in HarrisTeeter . Also, fix the google address finder and we’ll be ok. The option to manually type your address should be included because you can’t register at all if you can’t put an address, and if the google address finder isn’t working you’re essentially locked out.

Same company, though Harris teeter app is useless. Weekly ad on app differs greatly from print add. My Fuquay-Varina store is not even listed as an existing store on app, though it’s been physicality here for 15+ years.
Pharmacy part of app only lets you transfer or refill but no history of meds. No way to be notified If meds are ready, you must call store directly (like it’s 1985)to find any info. They should offer $100 to transfer prescriptions, because they have gotten only one correct out of 8 submitted along with several trips or calls to see if they are ready yet. Or even filled correctly.
Harris Teeter used to be the chic neighborhood store, but I’m guessing the way they treat their employees is why the turnover rate is so high.
Wait til Wegmans or Publix comes into the market, we may have to say goodbye to HT forever.
Time to refurbish ALL H/T stores to modern times, many I’ve seen you can’t tell the difference between them and Walmart neighborhood store, with Walmart coming out way in top.
My advice would be to hire a few extra employees, treat them like humans, and clean up/modernize the stores. 24 hr stores might be asking too much, but hey, competition is coming.
Once you take over the Kroger near Bank of America, close the old one on main st, and totally refurbish it. It’s time. Looks like a thrift store there to me
Good luck, otherwise, hate to see you go.

I used to love HarrisTeeter! Even with the blurry pictures of the products. I meticulously created and developed my Favorites and special lists over the years since having kids and needing groceries delivered. But here recently in the last few updates, the “Favorites” and other lists have disappeared!? I don’t know where they hid them, but it’s definitely not intuitive. I can still add to the lists but no actual access to make future orders easy (the lists’ intended purpose). Fix your app HT!!!! Also, they no longer have Uber delivering the groceries, it’s through Shipt in my area. Since that time, only one Shipt delivery has actually gotten to my house. All others never showed up and I had to drive to the store to pick up. Since then, I have changed to pick up services only. So sad! But at least my kids are older and I can get to the store. I feel bad for new parents who could benefit from the delivery option. Otherwise, it’s a decent app. Lol!

I love HT and Express Lane, and it’s a godsend for my elderly parents (who don’t drive, but Mom can order and feel independent - I’m just the delivery service!) but seriously, HT seriously needs to put some money into HarrisTeeter. Items disappear from HarrisTeeter frequently - not things they no longer carry, but things I can walk in the store and find easily. So I do a custom item, and the shoppers are great, but then I can’t save the custom item (that I only need because HarrisTeeter doesn’t list stuff they have routinely, and I’m talking HT brand, here...) so I have to redo that Every. Time. My favorites lists vanish and reappear at random, though sometimes if I pull down at the top of the homepage, it refreshes and they appear. I could go on, but you get the picture. I still use it, because I love express lane but it’s an unneccesary exercise in frustration every week. HT, FIX YOUR APP!

Hard 5 for convenience factor and customer service. I use this weekly instead of dragging two small children around the store and ending up with way too much junk. I find that I save money as well as time by buying only things that I need instead of impulse shopping.

My local Teeter employees are always quick, helpful and friendly. Many times I will write in products that I know they have but HarrisTeeter can’t find, and the employees always get me what I want. They pick great produce, they're always quicker than the approximate pickup time says and they call me as soon as they’re finished to let me know if anything was out of stock and suggest replacement products. They pack and load groceries with care and a smile.

HarrisTeeter is a little glitchy. It would be helpful and save a little time to have an “add to cart” button instead of “view item” button on some pages in HarrisTeeter . The search and find needs some work. It would be nice for the search to begin populating as you are entering search items based on items in store or from previous purchases, not items that you have just typed in this session. When using search and find, I have found that I have to type specific brand names to find certain things. For example, typing in chicken only populates about 5 items.

Overall, a great service offered by HT but HarrisTeeter could use some TLC!

I love the convenience and ease of shopping online and having my husband swing by after work to pick up an order every couple weeks. The shoppers have gotten everything exactly correct so far... all produce is fresh. All fresh, frozen, refrigerated, room temp foods & household items are bagged separately. And bagged in paper. The yearly fee is worth it to me. Be aware that they put an extra $20-30 hold from your bank on each order. (I guess in case you don’t pick it up?). But it is refunded when you pick up. I really don’t think this is necessary, if they just charge for the order when the order is placed. I don’t like the necessity of looking back at my bank account to confirm the hold $ was refunded. HT should reconsider this practice.
But overall, I’m happy with using this convenient service.

I’ve ordered online from HARRIS Teeter basically since it was first offered! Absolutely LOVE this service. I’ve figured out how to navigate HarrisTeeter and have seen it improve just in the last few months. Specifically, I like that you can tap an item and enlarge the picture to read the (box) if you need more info.
I ONLY shop HT and ONLY shop online! That’s how much I love this service! It’s been a time saver- I can place my order or add to my order at midnight. I can go back and add or change items easily.
I don’t spend as much money because I’m not aisle shopping when hungry and grabbing everything that looks good!
I only wish this service had been available when my four children were little.
Shopping would’ve been a pleasure rather than a crazy chore! My daughter w/five children loves the service b/c she can pop by the store in the way home from activities and have supper practically as soon as they get the groceries in the door. And she can ask hubby or Grandma to please grab her order of milk and eggs if she runs low.
So take the time to play with HarrisTeeter and figure out how to best make use of it. You won’t be sorry!

Over recent months, the Harris Teeter grocery app has continued to improve in its ease of use. Some desirable groceries are still not available through HarrisTeeter , especially in seafoods and meats and seasonal fruits, but the selection has definitely improved. Also, the quality of the meats and produce selected by the shoppers in the store is excellent — often better than I might have chosen for myself. Delivery has been prompt and courteous, but on occasion some items have been mistakenly left out and not delivered. That is rectified promptly when I bring it to the attention of the store.
If service continues to improve as it has, I will upgrade the rating to five stars.

Used this service twice. This will be first time for delivery. It is awesome! I can’t believe the selections offered. It took me almost 20 minutes to get through ice cream department. I must caution customers, as you would not go to grocery store hungry, do not get on this site hungry. I was able to stick mostly to my list with a few exceptions in cookie and ice cream aisles. What a novelty idea. I’m so glad Harris Teeter brought it to our area. The only thing I am missing, and perhaps overlooked, was a search option. I need Carmax ointment for my lips, but couldn’t locate it.

Thanks for the great service that you provide to the Weddington area. I am a cancer patient and it’s hard for me to get out all the time. This site has enhanced my life.

I have used HT online shopping since it was introduced many years ago. I now use HarrisTeeter which makes it easy for me to look at the weekly ad and drop items into my cart from the ad. The “your specials” feature allows me to see at a glance the items I use that are on special helping to save me time and money. It is a very convenient way to obtain quality groceries at budget friendly prices. The easy navigation allows me to search for any other items that I might need to complete my order. The pick-up and delivery options with 4 hour advance ordering allows me to pick up or have my items delivered the same day. . I am very satisfied with the online shopping experience.

T. Fitzpatrick
Virginia Beach

I’ve been using HarrisTeeter and online shopping service for over a year now. HarrisTeeter is easy to use, searchable and keeps a history of orders to order from again. I order 2-3 times a week, so with an annual subscription that calculates out to under $1.00 per online order. My time and sanity is certainly worth that, so now I ask myself why I didn’t utilize this service sooner. Initially, I feel my hesitation was my lack of motivation in learning another app. Pick a lazy Sunday afternoon and start adding items to your cart. It will save if you don’t finish. Once you place the order, it will be ready in a couple of hours and the store will call to confirm it’s ready. You’ll be hooked and grocery shopping on the couch in no time!!

This has been a huge life saver for me. I live out of town and have 3 kids. So I spend a lot of time on the road after working all day and it’s so nice to just be able to drive up and go. Plus- not having to take kids in the store? Heck yah!!! 100% worth it. Another good thing I found is I can get everything I need without getting all the extra stuff I end up picking up if I run in. No extra nonsense we didn’t need.

The one thing I was concerned with when starting was whether or not the produce and meat would be good or if they would pick out older not as fresh items. The answer in my experience is they pick great produce and meat. I’ve only gotten 1 item that was ‘eh’ and they were grapes. No biggie though.

My neighbor bought me the ExpressLanes yearly subscription when my second baby was born and it’s been a lifesaver. I can order groceries through app on my phone. I just add to my cart as I notice we need something instead of making a list then checkout in the morning when I want to pickup groceries midday. My boys can nap in car while our groceries are loaded. I just had my third and my hubby said it’s worth renewing for the convenience and what we save by sticking to what we need. I like the past purchases view to see what I’ve purchased before to ensure I don’t miss something. I also like seeing the total tally as I add items so I can stick to our budget. Great app! I definitely recommend it.

I have been a customer every since the Beau Rivage Marketplace opened, and an online shopper when it was first made available. The service I have had in the store and with online shopping have been better than I could ever have anticipated.
I do most of my shopping via express shopping. Your online shopping manager , Cass is incredible and the shoppers are above board. My orders have always been on time, the employees have been friendly and courteous, and my orders have always been correct. I am always greeted by name and always with a smile, these ladies are phenomenal.
I can’t imagine ever taking my business anywhere else. Thanks!

The main reason I used to shop at Harris Teeter was their curb side pickup service. No more. They have a new online shopping app. There are so many down grades in this new online shopping app I don't know where to begin - maybe with their development of the app using their production system to do their development work taking existing functionality away from existing customers. It's been going on the better part of a year. Now with the new app not all the products I used to order are available for pickup. You must order them and they will be delivered in a day or two or three, and you can not order a quantity of 4 for some items, only 3 or less. What's that about? I used to be able to order 4 and get it curb side pickup. I wonder if they're modeling their redesigned service after InstaCart? Generally speaking, another long term pet peve is that they seem to decrease the shelf space for brand named products while taking up more space with HT store brand products. They offer fewer brand varieties and less shelf space of competing products, so they conveniently run out of other brands, with plenty of HT brand product on hand. I continued to shop there because of their exceptional curb side pickup service. No need to anymore. Another problem is shopping on the day you supposedly get a senior discount. More times than not they do not give you the five percent discount unless you specifically ask for it, and even then with curb side pickup - even though you add a comment specifically mentioning the discount, they don't apply it. It happens so often, it must be the company policy. Outside of those items, their in-store personnel offer outstandingly good service - efficient, polite, and experienced. Thank-you for that.

Can't edit my grocery list. Can't delete it add to it, remove stuff from it. HELP ME PLEASE. DAM !