UNIQLO US: Clothes Shopping Reviews

by UnhappyCamper574903

I love Uniqlo! But I hate UNIQLOUS. I saw the “get a $3 coupon if you download the Uniqlo app” (turns out there was a $30 minimum that wasn’t mentioned but that’s a different tangent) and thought why not? The website is a little glitchy sometimes on mobile view (desktop is fine!) so I thought maybe UNIQLOUS is their solution to that. Turns out that most of the things you tap on in UNIQLOUS just send you back to the mobile site which would have been fine if it wasn’t WORSE than the normal mobile view. Half the time I just see part of the page loaded and the rest of the page is just blank. Despite this, after finding a few items that I liked and successfully added to my cart, guess what happened—I gave up after my cart wouldn’t load after a good five minutes (no, it’s not my internet connection since I can stream movies perfectly fine yet this doesn’t work). It was so frustrating that I decided to take the time to write this review.

Uniqlo is a big and successful company, and there are many, many smaller stores with significantly better apps. I’m a little shocked they haven’t seen the need to address this issue. So I’m going to stick to shopping in-person or using the desktop site until UNIQLOUS is completely revamped.

by Mini_luke

The promo going on in-store says you get $3 when you download app, it didnt happen. You have search each item by name not barcode scan like other stores. And on top of that you must re-sign in each time and connect and connect to online profile taking up alot of time, not smooth at all. The worst part is the uniqlo stores not having service so if you get signed out of your app you’ll need to put your items somewhere go outside to sign in or just forgo the coupons/scanning barcodes. UNIQLOUS is so crappy it’s basically useless and just a scam to make people download. Dont cause the hassle is so not worth it. Fire your designer get a new one or make your designer take more classes and make something useful.

by Secrethungryperson

UNIQLO you lost a customer with UNIQLOUS.
I was so excited to download it and do my first purchase but then UNIQLOUS experience ended up horrible exactly at the time when you want to convert people to buy. Unless this is done on purpose to avoid paying Apple the purchase royalties which may be the case but then please don’t waste my time as a customer and user at the expense of making money.
Specifically, First they tell you you will get a $10 reward upon your initial purchase, that disappears after you fill your cart and try to find the coupon, instead you see a $3 coupon!!
Second, I spent an hour picking products into my cart and then the whole thing disappeared and instead it defaulted into the website. There is no way for me to go back to the original app view, when I open UNIQLOUS it now takes me to the website and worse when I login to the website I don’t see my cart....I just wasted an hour picking merchandise. So frustrated, this should be banned from the Apple store, Apple please use more scrutiny, this kind of vicious behavior should not be allowed on your stores.
Thank you.

by CocoLopez28

Surely Uniqlo has the resources to create a functional native app. I’m suspicious of any high ratings for this. I can’t even connect my account (and I’m a tech-literate young person). If I could use UNIQLOUS, I’d definitely make purchases regularly. However, the fact that such a big company green-lit an app that is this dysfunctional leaves a bad taste in my mouth.

It feels like UNIQLOUS was developed with a stingy budget, miscommunication, poor leadership, and arbitrary time crunches. Understandable for smaller businesses that lack resources, but unacceptable for a global brand like Uniqlo. Why big companies try to cut costs with something as important as app usability is beyond me, but I feel sorry for the designers and developers. This project was likely grossly mismanaged.

by Kingppee

UNIQLOUS feels more like a website, but honestly, the Uniqlo website is easier to use than UNIQLOUS. When you download an app, you download it for an easier consumer experience along with perks. You won’t really get anything special on UNIQLOUS and will most definitely get pretty frustrated. It always logs you out and opens everything as if you were opening a separate browser. It’s actually really disappointing for a company as modern as Uniqlo to be okay with releasing an app with such below average UX design. The consumer does not benefit from UNIQLOUS in any way. I love the Uniqlo brand, but UNIQLOUS tarnishes Uniqlo’s image. I have been on UNIQLOUS for about a year and have seen so significant changes.

by Goalball

The number of 5 star ratings is unbelievable!
UNIQLOUS has several fundamental issues. First, it's not much of an app. It's simply the same web version enclosed in an app container. There is nothing special about UNIQLOUS .
Second, after I logged in to my account, it continues to tell me I need to login to see my shopping cart. Clearly something is not working correctly.
Last, not least, the layout of UNIQLOUS & the embeded multimedia interfere with my iPhone's accessibility tools. Clearly Uniqlo did not check UNIQLOUS against any QA process.
Very disappointed. But you will be better off & have a more accessible experience with the website. Uniqlo, please fix these issues.

by Uniqlo Dylan

I’m an avid buyer of Uniqlo products and have an eye for low-priced deadstock, but as of the most recent update to the site an app, I haven’t been able to purchase anything without receiving an error message that due to low stock, the item has been removed from my cart.

The item is then removed from the site, and I find this extremely irritating to have to go through. It shouldn’t be a hassle to allow me to purchase items that are updated to be in-stock on the site.

The update has also made searching items worse as keywords “jw” don’t lead to the actual collaboration items and will instead lead to nothing. On the day of the update, every item I added to my cart promptly disappeared due to low stock. Please fix this Uniqlo.

by Soft Stool

TLDR: If you want a frustrating shopping experience UNIQLOUS is perfect for you!

I really love Uniqlo, I had high expectations for UNIQLOUS . UNIQLOUS was beyond disappointing, but unusable. I attempted to make a purchase through UNIQLOUS . Browsing was agonizing. Like other reviewers have mentioned it’s basically a web wrapper, I don’t mind web wrappers I use an app called simple. But it doesn’t have issues like this disaster that Uniqlo calls an app. But back to my shopping experience. I eventually find everything I need, time to check out. I’m not about to input my cc on such a flawed app, so I try to check out with paypal. UNIQLOUS becomes stuck. I thought maybe my internet is slow. I walk away from UNIQLOUS , come back to my order the next day and get an error screen. So I hit back and attempt to check out again, same thing happens. If this purchase was for me I would take it as a message from the powers that be to not spend. But it’s not for me, it’s a present, so I’m determined to make this purchase. I give up on UNIQLOUS and purchase through the website without issue, which I should have done the moment I noticed how bad UNIQLOUS was.

by Silversome

Jesus cris. Uniqlo, I’m a loyal consumer to your brands and can pulled at least 35 pieces of uniqlo clothing from my closet, but UNIQLOUS is legitimately the worst and cheap-work app I’ve ever used from such a recognizable brand. It’s simply a web wrapper and loads so slow under a stable connection. So I don’t even expect UNIQLOUS would keep me logged in everytime I open it (bc it’s simply a wrapper of its sub par website). I was told that app users would receive exclusive discount earlier than everyone, but fact was that the discount notification comes half day behind their email. I heard your online e-commerce sales made it to the first place in China e-commerce festival for several years in a row. I’m sure you can hire some engineers from that team to help you revamp UNIQLOUS, which is lack of sincerity and slowly killing my liking and loyalty to your brand. So disappointed that I had to write this review.

by SUNNNY808

As you know, Uniqlo has ads on their website and in their emails to download their app for special promotions and sales, so I downloaded it. A little while later, I received an offer via email and UNIQLOUS to visit a local Uniqlo store to get a free 3-pack of masks! Well, come to find out, this promotion, which was issued directly from Uniqlo, does not apply to store locations in Hawaii or Alaska. Unfortunately now, UNIQLOUS is completely useless for me, as the Uniqlo Hawaii location will not honor any sales from UNIQLOUS , so why should I still keep UNIQLOUS ? Felt slightly scammed as Uniqlo kept pushing me to download their app for sales and promotions, which do not even apply to their stores in Hawaii. Will be deleting as it is useless to me. Otherwise, UNIQLOUS works okay, although it has several mapping issues (just re-directs you to the website instead of having an in-app page).

by Nothingmakesthiswork

the new app update seems to have been engineered to make it even harder to shop. it wasnt great before, where i had to go into the menu and choose a subsection to get to the shopable area. now i have to scroll past your blog posts and scroll and scroll and scroll some more but we arent done yet, keep scrolling OH FINALLY at the bottom of like 6 pages is the menu. do you actually want us shopping in UNIQLOUS ? i’m starting to doubt it. i dont want to read your magazine articles about yourself. if i wanted to see something like “new collection” i would look for it under say a sub menu category called “new collections”. i dont get what you’re trying to do with this. but i do know it’s stupid and annoying.

by Jacob Devera

I really enjoy Uniqlo clothing, but UNIQLOUS is literally a web wrapper, which would be bearable if the mobile website worked reliably. Often pages will be very slow, or fail to load even on a stable internet connection, forcing me to use the desktop website (which has its own problems, but at least loads). This often makes me seek alternative brands while on-the-go and seeking a particular piece of clothing, because they have a functioning app, or at least a usable mobile website.

With the popularity of Uniqlo, I'm sure there's more than enough software engineering talent around who would love to be hired to make UNIQLOUS properly native—make it happen!

by Tmonkeypunch

I don't like the fact that I have to sign in every time I open UNIQLOUS , just to see my wishlist. Also, why isn't there an option to just quickly go to your wishlist, search bar, and your cart right when you open UNIQLOUS ? I have to click on a product first for a pop up (as though it's a browser) to come up, THEN I see those options on the bottom. I mean I can navigate through UNIQLOUS just fine, and maybe I'm just neurotic, but I feel like they could have done a better job designing UNIQLOUS . Love Uniqlo and their products though.

by Guiagee

Dont get me wrong. I love uniqlo. Though i know the price is a bit much but the quality is good. You get what you paid for. UNIQLOUS however, its a lot of hassle to use. Keeps logging me off and redirecting me to the website not like the other shopping apps where it allows you to shop right there and then. Im honestly uninstalling UNIQLOUS and just continue using the website instead coz UNIQLOUS is no use other than when you shop in store which is not i normally do these days.

by Allmightgamer

I prefer Uniqlo website over UNIQLOUS, because the website has better navigation. Haven’t encountered any problems, but it needs work.

I'm curious about the coupons will we have clipable coupons in UNIQLOUS to use upon check out like the Walgreens app? It might be helpful to add a barcode scanner function in the search bar.

The Walgreens app has that function which by scanning the product it brings up information, reviews, inventory at other etc. Which I use often while shopping at a Walgreens location. It's helpful when it comes to making purchase decisions.

by __sera__

What’s the point of using a mobile app if it has less functionality/is basically using the mobile website? Everything basically loops through the mobile website and you can’t access your favorited items via your linked account. I wanted to save the hassle of logging in every time to check my favorited items, and UNIQLOUS couldn’t do that for me.

It works, but I see no point using UNIQLOUS over their website.

by Healthcare MA

I have been using UNIQLOUS for quite awhile when I am logged in it logs me out while shopping inside the store. It seems to have issues with switching between UNIQLOUS and the desktop webpage. The apps interface has a clean look, but being logged out of my account and getting a glitchy desktop page.. makes UNIQLOUS a little annoying.. todays example I had item(s) in my cart for checkout then had to log back in after it logged me out then by the time I could log back in my item that was in my cart was sold out. I really like UNIQLO I hope they fix these issues.

by Fatasiankid

I love the uniqlo app, it got me $3 off my purchase of $10 or more in store and from time to time, free heattech products! It is only second to the McDonald’s app which gets me deals on things I can eat, and from time to time, free fries on Friday... anyway don’t be caught shopping without UNIQLOUS in a uniqlo store in the contiguous states (because apparently Hawaii Uniqlo doesn’t count and there’s no Uniqlo in Alaska).

by Ten27

I really like the quality of your clothes (but that's not the whole reason I'm writing a review). I downloaded your alarm clock app a couple of years ago, and really liked the gradual wake up instead of the abrupt alarm of other apps, I saw your store in Washington D.C., and thought to my self, hey I have their app and got curious as to what's in your store (I later bought some clothes, but that's besides the point). Apple released iOS 11 to iPhones and your app got deleted. I really liked it, and hope you will bring it back.

by Ruawit

The technology and beauty fused in one amazing product. I can say I will even tell a complete stranger about your amazing products. I have been in the phone with someone in customer service and the are on the east coast or the Midwest. I will sing your praises. Because they will really help them. And they can go on line, even if your stores are not near them. Thank you for helping me with Heat tech through my coldest weather ever in CA. Then also my hottest summer with arism. Thank you.

by Nahidp

I don’t get it- I was purchasing through UNIQLOUS but somehow it was ordering online. It didn’t pick up my correct email. Somehow it got the wrong email for my order and I have not been able to correct it. It’s grayed out. How the hell am I supposed to correct it. Placed a whole order with the wrong email address.
PayPal button doesn’t work- when you select PayPal- the button to place order doesn’t appear but if I put cc number it does. Why would you offer PayPal when in fact doesn’t really want you to use it.
The ordering nightmare. Possibly the worst app I have seen. A high school kid could put together a better workflow for purchasing.

by Imhapachick

I just got UNIQLOUS So I could buy shorts for my son online because they did not have them at the store and they have no resources to ship from stores that have it to the store that is closest to me. I ordered the shorts online via UNIQLOUS and put in my credit card information and everything and then it froze. The contact us people on the website were no help whatsoever they even admitted to not knowing anything about UNIQLOUS and how it works. So I cannot order the shorts that I needed for school for my son it’s too bad because their products are so good they’re web design and apps are horrible and no help to anyone!!

by Bastet429

My biggest problem with Uniqlo has been returns. They take a very long time to process. God help you if the post office loses your package. I’ve been waiting three weeks to resolve a return that was seemingly lost by the post office. I still don’t have my money back. I’ve emailed Uniqlo numerous times, was told I had to wait repeatedly to see if the post office would ever deliver the returned package, and when they didn’t I had to go through a process of filing a claim. All this to try to recover $50 for a coat that didn’t fit. I guess you get what you pay for. Cheap prices=poor customer service. I won’t be shopping at Uniqlo ever again.

by ShibbyFresh

I don’t know why I keep wasting my time re-downloading this trash app (oh yeah that’s right, I was told in the uniqlo store by staff if I download UNIQLOUS and sign up I’ll get a Black Friday discount at the counter.. received an “Access Denied” error after trying to log in of course) which is just a badly coded shell for their website. You’re better off using Safari but even then the site works half the time. I’m annoyed I even have to leave a review like this but nothings going to get done if no one says anything I guess. This is probably the third time I’ve had a bad experience with their services. Sorry Uniqlo.

by GingahSnap1015

First time really doing anything online with this company so it asked me to create an account. After I entered my name and picked a password it said some info was incorrect. I think I know my name and the only requirements for creating a password was that it had to have numbers and letters, which I did.

Got frustrated and tried to just skip it but it just gave me some error/not authorized message for everything I tried clicking on.

If this was an app just for looking at pictures it would still be trash. Beyond awful excuse for a “shopping app”. So sad cause I was really looking forward to shopping :( 0/10!

by SuziQ92

I was so excited when I found out UNIQLO had an app. But unlike many other store apps meant to make your shopping easier, this completely fails to deliver. Every time I open UNIQLOUS to shop, it shows that I am logged in and I can look at my member number when I hit Member Account, but try to actually shop or look at the items you have in you cart? It sends you to the website where you have to re-login. Then he site doesn’t redirect to UNIQLOUS , so you basically have it just to look pretty on you home screen. Irritating and not worth fussing with.

by Alina Arefeva

I like ability to buy from UNIQLOUS , app-only promotions and in-app store coupons. UNIQLOUS is a bit weird: it seems to be a web wrapper. You need to spend some time to figure out the best way to navigate it — it gets tricky if you click left menu, it does not do anything, so you have to select things from main screen. But I love having app at all vs no app. May be improvements are coming to make it easier to navigate?

by Mr.Gmaer

I love working and shopping at Uniqlo but I’m going to be honest customers would really like to use UNIQLOUS more if it was more “up to date” if you will with online shopping. Whenever you have to pull up your membership ID on UNIQLOUS it always sign me out whenever I get back on UNIQLOUS . And whenever I click an item that I would like to buy it takes me onto the website within UNIQLOUS instead of me actually shopping in UNIQLOUS instead of being redirected to another link. You understand what I’m trying to say here? But yeah it’s a cool app just need to modernize it a bit and maybe UNIQLOUS will be more memorable for customers