Published by on 2021-04-07

The official UNIQLO app puts UNIQLO right in the palm of your hand. Early
Access Shop our exciting new collaborations and collections before they launch
online and in stores. Free Products Free samples of our newest and most
innovative products, only for app members. E-Receipts...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


  • By

    People tend to leave review for bad comment and they are right

    Jesus cris. Uniqlo, I’m a loyal consumer to your brands and can pulled at least 35 pieces of uniqlo clothing from my closet, but this app is legitimately the worst and cheap-work app I’ve ever used from such a recognizable brand. It’s simply a web wrapper and loads so slow under a stable connection. So I don’t even expect the app would keep me logged in everytime I open it (bc it’s simply a wrapper of its sub par website). I was told that app users would receive exclusive discount earlier than everyone, but fact was that the discount notification comes half day behind their email. I heard your online e-commerce sales made it to the first place in China e-commerce festival for several years in a row. I’m sure you can hire some engineers from that team to help you revamp this app, which is lack of sincerity and slowly killing my liking and loyalty to your brand. So disappointed that I had to write this review.

  • By

    Overdue for update

    I love working and shopping at Uniqlo but I’m going to be honest customers would really like to use the app more if it was more “up to date” if you will with online shopping. Whenever you have to pull up your membership ID on the app it always sign me out whenever I get back on the app. And whenever I click an item that I would like to buy it takes me onto the website within the app instead of me actually shopping in the app instead of being redirected to another link. You understand what I’m trying to say here? But yeah it’s a cool app just need to modernize it a bit and maybe the app will be more memorable for customers

  • By

    Terrible app that needs lots of improvements

    The promo going on in-store says you get $3 when you download app, it didnt happen. You have search each item by name not barcode scan like other stores. And on top of that you must re-sign in each time and connect and connect to online profile taking up alot of time, not smooth at all. The worst part is the uniqlo stores not having service so if you get signed out of your app you’ll need to put your items somewhere go outside to sign in or just forgo the coupons/scanning barcodes. This app is so crappy it’s basically useless and just a scam to make people download. Dont cause the hassle is so not worth it. Fire your designer get a new one or make your designer take more classes and make something useful.

  • By

    Please make a proper native app

    I really enjoy Uniqlo clothing, but this app is literally a web wrapper, which would be bearable if the mobile website worked reliably. Often pages will be very slow, or fail to load even on a stable internet connection, forcing me to use the desktop website (which has its own problems, but at least loads). This often makes me seek alternative brands while on-the-go and seeking a particular piece of clothing, because they have a functioning app, or at least a usable mobile website. With the popularity of Uniqlo, I'm sure there's more than enough software engineering talent around who would love to be hired to make the app properly native—make it happen!

  • By

    Very unpredictable

    I have been using the app for quite awhile when I am logged in it logs me out while shopping inside the store. It seems to have issues with switching between the app and the desktop webpage. The apps interface has a clean look, but being logged out of my account and getting a glitchy desktop page.. makes the app a little annoying.. todays example I had item(s) in my cart for checkout then had to log back in after it logged me out then by the time I could log back in my item that was in my cart was sold out. I really like UNIQLO I hope they fix these issues.

  • By

    Uniqlo App Review - Verdict so far!

    I prefer Uniqlo website over this app, because the website has better navigation. Haven’t encountered any problems, but it needs work. I'm curious about the coupons will we have clipable coupons in the app to use upon check out like the Walgreens app? It might be helpful to add a barcode scanner function in the search bar. The Walgreens app has that function which by scanning the product it brings up information, reviews, inventory at other etc. Which I use often while shopping at a Walgreens location. It's helpful when it comes to making purchase decisions.

  • By

    Great app

    I really like the quality of your clothes (but that's not the whole reason I'm writing a review). I downloaded your alarm clock app a couple of years ago, and really liked the gradual wake up instead of the abrupt alarm of other apps, I saw your store in Washington D.C., and thought to my self, hey I have their app and got curious as to what's in your store (I later bought some clothes, but that's besides the point). Apple released iOS 11 to iPhones and your app got deleted. I really liked it, and hope you will bring it back.

  • By

    App shopping nightmare

    I don’t get it- I was purchasing through the app but somehow it was ordering online. It didn’t pick up my correct email. Somehow it got the wrong email for my order and I have not been able to correct it. It’s grayed out. How the hell am I supposed to correct it. Placed a whole order with the wrong email address. PayPal button doesn’t work- when you select PayPal- the button to place order doesn’t appear but if I put cc number it does. Why would you offer PayPal when in fact doesn’t really want you to use it. The ordering nightmare. Possibly the worst app I have seen. A high school kid could put together a better workflow for purchasing.

  • By


    I was so excited when I found out UNIQLO had an app. But unlike many other store apps meant to make your shopping easier, this completely fails to deliver. Every time I open the app to shop, it shows that I am logged in and I can look at my member number when I hit Member Account, but try to actually shop or look at the items you have in you cart? It sends you to the website where you have to re-login. Then he site doesn’t redirect to the app, so you basically have it just to look pretty on you home screen. Irritating and not worth fussing with.

  • By

    Nice app but with room to grow

    I like ability to buy from the app, app-only promotions and in-app store coupons. The app is a bit weird: it seems to be a web wrapper. You need to spend some time to figure out the best way to navigate it — it gets tricky if you click left menu, it does not do anything, so you have to select things from main screen. But I love having app at all vs no app. May be improvements are coming to make it easier to navigate?

  • By

    Waste of data. Don’t even bother.

    I don’t know why I keep wasting my time re-downloading this trash app (oh yeah that’s right, I was told in the uniqlo store by staff if I download the app and sign up I’ll get a Black Friday discount at the counter.. received an “Access Denied” error after trying to log in of course) which is just a badly coded shell for their website. You’re better off using Safari but even then the site works half the time. I’m annoyed I even have to leave a review like this but nothings going to get done if no one says anything I guess. This is probably the third time I’ve had a bad experience with their services. Sorry Uniqlo.

  • By

    The second greatest app of all time

    I love the uniqlo app, it got me $3 off my purchase of $10 or more in store and from time to time, free heattech products! It is only second to the McDonald’s app which gets me deals on things I can eat, and from time to time, free fries on Friday... anyway don’t be caught shopping without this app in a uniqlo store in the contiguous states (because apparently Hawaii Uniqlo doesn’t count and there’s no Uniqlo in Alaska).

  • By

    The app is ok

    My biggest problem with Uniqlo has been returns. They take a very long time to process. God help you if the post office loses your package. I’ve been waiting three weeks to resolve a return that was seemingly lost by the post office. I still don’t have my money back. I’ve emailed Uniqlo numerous times, was told I had to wait repeatedly to see if the post office would ever deliver the returned package, and when they didn’t I had to go through a process of filing a claim. All this to try to recover $50 for a coat that didn’t fit. I guess you get what you pay for. Cheap prices=poor customer service. I won’t be shopping at Uniqlo ever again.

  • By


    I just got this app So I could buy shorts for my son online because they did not have them at the store and they have no resources to ship from stores that have it to the store that is closest to me. I ordered the shorts online via the app and put in my credit card information and everything and then it froze. The contact us people on the website were no help whatsoever they even admitted to not knowing anything about the app and how it works. So I cannot order the shorts that I needed for school for my son it’s too bad because their products are so good they’re web design and apps are horrible and no help to anyone!!

  • By

    Can’t do anything!

    First time really doing anything online with this company so it asked me to create an account. After I entered my name and picked a password it said some info was incorrect. I think I know my name and the only requirements for creating a password was that it had to have numbers and letters, which I did. Got frustrated and tried to just skip it but it just gave me some error/not authorized message for everything I tried clicking on. If this was an app just for looking at pictures it would still be trash. Beyond awful excuse for a “shopping app”. So sad cause I was really looking forward to shopping :( 0/10!

A better way to Contact apps

You can now contact UNIQLO US customer service directly
via Email using our new site - AppContacter.com

Contact UNIQLO US directly


Yes. UNIQLO US is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 30,204 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for UNIQLO US Is 37.9/100.


Yes. UNIQLO US is legit, but not 100% legit to us. This conclusion was arrived at by running over 30,204 UNIQLO US User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for UNIQLO US Is 37.9/100.

Is UNIQLO US not working?

UNIQLO US works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with UNIQLO US? Report Issue

Leave a comment:

Why should I report an Issue with UNIQLO US?

  1. Pulling issues faced by users like you is a good way to draw attention of UNIQLO US to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a UNIQLO US customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UNIQLO US.

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