xMatters app not working? crashes or has problems?

xMatters Status

Last Updated on 2024-10-16 by xMatters Inc.

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Summary of xMatters Problems 😠👌🔥

- Pop-up notification appears frequently and is frustrating

- Need to unlock and open the app to accept a page

- Lack of biometric verification for added security

Have a Problem with xMatters? Report Issue

Common xMatters Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot xMatters app on iOS and Android devices. Solve all xMatters app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

xMatters iPhone Issues and Solutions

xMatters iOS app crashes, not working, errors
xMatters iOS app network issues
xMatters on iOS has black/white screen

xMatters Android App Issues and Solutions

xMatters has errors/crashing/not working
xMatters server network connectivity issues
xMatters has black screen

xMatters iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever xMatters app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix xMatters app crashes or not working on Iphone (iOS):

Close and restart the xMatters app on iPhone
Update xMatters app to the Latest Version for iOS
Uninstall and reinstall xMatters iPhone app
Update your iPhone to the latest iOS version

Fix xMatters on iPhone unable to connect to server/internet connection issues::

To resolve xMatters network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix xMatters black/white screen (blank screen) on iPhone:

Follow the xMatters iOS app troubleshooting guide Here →

xMatters Android App Issues and Solutions

Fix xMatters not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent xMatters app issues:

Force Stop the xMatters App
1. On android, goto "Settings" » click xMatters app. » click "Force Stop".

Update xMatters to the latest version on PlayStore

Clear xMatters App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "xMatters app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch xMatters.

Fix xMatters unable to contact server/ xMatters internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click xMatters » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got xMatters » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch xMatters on android.

Solve xMatters black/white screens issue on Android:

Follow the xMatters android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at xMatters Inc., developers of xMatters.

About this app

this app is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. With the this app iOS app, you get actionable alerts with full context for every situation that let you quickly assess incidents and launch response workflows at the touch of a button. For those that want to be truly agile, fast-moving companies with happy customers AND happy engineers, this app is the only platform for the job. To learn more about this app and get your free account visit this app.