Help Scout app not working? crashes or has problems?

Help Scout Status

Published by Help Scout Inc. on 2023-12-18

Help Scout's iOS app gives you powerful customer support software in your pocket
so you can quickly assist customers from wherever you are. Keep your finger
(literally) on the pulse of what's happening with your customers, collaborate
remotely, and put the life back into work-life balance — all without
compromising your customers’ experience.

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Common dislikes about Help Scout app

- The app crashes frequently, making it unreliable.

- Some users have reported that the app doesn't work on their iPad Pro.

- HelpScout's customer service is difficult to reach, which can be frustrating for paying customers.

Have a Problem with Help Scout? Report Issue

Common Help Scout Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Help Scout app on iOS and Android devices. Solve all Help Scout app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Help Scout iPhone Issues and Solutions

Help Scout iOS app crashes, not working, errors
Help Scout iOS app network issues
Help Scout on iOS has black/white screen

Help Scout Android App Issues and Solutions

Help Scout has errors/crashing/not working
Help Scout server network connectivity issues
Help Scout has black screen

Help Scout iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Help Scout app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Help Scout app crashes or not working on Iphone (iOS):

Close and restart the Help Scout app on iPhone
Update Help Scout app to the Latest Version for iOS
Uninstall and reinstall Help Scout iPhone app
Update your iPhone to the latest iOS version

Fix Help Scout on iPhone unable to connect to server/internet connection issues::

To resolve Help Scout network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Help Scout black/white screen (blank screen) on iPhone:

Follow the Help Scout iOS app troubleshooting guide Here →

Help Scout Android App Issues and Solutions

Fix Help Scout not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Help Scout app issues:

Force Stop the Help Scout App
1. On android, goto "Settings" » click Help Scout app. » click "Force Stop".

Update Help Scout to the latest version on PlayStore

Clear Help Scout App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Help Scout app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Help Scout.

Fix Help Scout unable to contact server/ Help Scout internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Help Scout » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Help Scout » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Help Scout on android.

Solve Help Scout black/white screens issue on Android:

Follow the Help Scout android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Help Scout Inc., developers of Help Scout.

100% Contact Match

Developer: Help Scout

E-Mail: [email protected]

Website: Visit Help Scout Website

62.5% Contact Match

Developer: World Organization of the Scout Movement

E-Mail: [email protected]

Website: Visit World Organization of the Scout Movement Website

About this app

Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!