Santander Reviews

Santander Reviews

Published by on 2024-10-02

🏷️ About: The Santander App is a modern, intelligent, and user-friendly banking app that offers a range of features to help users manage their finances. It is designed to be adaptable to the current environment and provides personalized, convenient, and human experiences to its users. The app offers a range of capabilities beyond the usual banking operations, including a financial calendar, a global search function, a receipts section, and a spending analysis tool.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
45.4%

😎👌🔥 Positive experience
40.7%

🙄💅🫥 Neutral
13.9%

~ from Justuseapp.com NLP analysis of 4,914 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Works well without any issues

- Able to view and manage accounts online

- Helpful and handy



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

LOL, this is a joke right?

2022-05-31

Mobile banking apps and websites in Spain are in the Stone Age UX wise...
Why a financial institution with this much money can't hire some decent developers and UX designers is beyond me.

I urge you to take a look at ING Romania for example, and se how they solved the secure authentication and usability.

E o Brasil?

2022-07-02

O this app Brasil .... Sustentando o this app da Espanha.....

E nem para fazer una App para o Brasil.....

Acho que desta meta eles se esqueceram .... Pessimo memo...

Terrible usability, don’t know where to begin

2022-08-02

Santander requires multiple actions for simple things like loading a pre-paid card (signature positions, then SMS code).

When using tools like Bizum, numeric entry fields are separated, when each box gets focus, you have to switch to numeric keyboard again - so a total of EIGHT times.

Some actions generate cryptic errors like “The user exists on the system for the company and person specified” which makes zero sense even to a banker (was trying to make a transfer adding the recipient to favorites at the same time, which fails).

Usability is just terrible, both from a UI and UX perspective.

Incomunicado

2022-09-03

No puedo contactar con mi gestor ni mi oficina desde que estoy en EEUU. No contestan a mis email (oficina y gestora) ni a las videollamadas que programo (gestora) Incomunicado total si no puedes llamar por teléfono... mi banco... pues ya ves...

Firma y acceso

2022-10-05

La app está muy bien, pero el sistema este que tiene el this app en 2019 de tener que acudir a una oficina a por la firma si se te bloquea el acceso es tremendamente ridículo. Yo vivo en Estados Unidos y hace meses que no puedo usarla porque está bloqueada. Trabajo con otros bancos españoles y estadounidenses y se puede resolver por internet, con autentificación por email. Como se te olvide o pierdas la contraseña estás perdido, y “mi contacto personal” en mi oficina de mi ciudad lleva meses sin responder mis mails. A ver si se ponen al día!

Decent

2022-11-05

It works most of the times. However, sometimes crashes, and is very slow.

Room for improvement

2022-12-07

Crashes too often!
Says there is an English option - try finding it, doesn't exist!

Good

2023-01-07

Easy to use, simple interface

Muy útil

2023-02-08

Util, rápida y estable.

Santander App

2023-03-12

Works well no issues to report, able to view and manage my accounts online without any problem. Have been using Santander over a year.

Amigable y fácil de usar

2023-04-10

Excelente aplicación ....muy eficiente y segura

Banco Santander

2023-05-12

Applicación fácil de usar!!!

Excellent

2023-06-12

Excellent

Excelente APP!!

2023-07-14

Excelente aplicación, excelente banco! Hace más fácil todo tipo de operaciones!

Excelente

2023-08-14

Lo recomiendo

Salto cualitativo increíble

2023-09-15

Increíble mejora en usabilidad como en funcionalidad disponible

Great App!!

2023-10-17

Excelente app y muy flexible.

Support for Sandander

2023-11-17

Very good app!!

Epic!

2023-12-19

It's not bad at all. Very helpful and handy.

Santander mobile app

2024-01-19

Great app

Nice !!

2024-12-18

The best App !!!



Is Santander Safe? 🤗🙏


Yes. Santander is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,914 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Santander Is 47.3/100.


Is Santander Legit? 💯


Yes. Santander is a totally legit app. This conclusion was arrived at by running over 4,914 Santander User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Santander Is 63.4/100..


Is Santander not working? 🚨


Santander works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Santander? Post a Review




Features

- Customizable interface with three different options: classic, basic, and smart

- Financial calendar to keep track of upcoming bills, subscriptions, loan payments, and more

- Global search function to easily find specific transactions or frequently asked questions

- Receipts section to view and manage all your receipts, sorted by date, issuer, or product

- Multiple ways to send money, including transfers, national and international payments, Bizum, and ATM withdrawals

- Spending analysis tool to track your expenses, savings, and budget, with personalized tips and advice

- Map of purchases to visualize your spending behavior and verify transactions

- User feedback option to suggest improvements and help the app evolve to better meet users' needs.

  Customer Service/Support