Santander Bank US Reviews

by Mel1689

Update: it’s April 2019 and SantanderBankUS STILL hasn’t been improved. I no longer use this as a primary account because of this issue, I became a member at Citizens Bank (their app lets you deposit a check on the FIRST TRY-imagine that). I would not recommend Santander to anyone who needs to convenience of depositing checks with SantanderBankUS . Original review from two years ago>>> SantanderBankUS deserves 0 stars. I can't believe the depositing checks feature hasn't been improved since I started using it over a year ago. I basically put off depositing my checks for as long as possible because I know it's going to take way too many tries and waste time and cause aggravation. (if it works at all, sometimes it says try later after I've taken the pics 5 times). One time it wasn't working and it was an important deposit so I went to the ATM and it ate my check. And didn't deposit it. I had to have another check written. This was a huge hassle. This means their app and their ATM service is unreliable. I know of other bank apps that offer the same features and it actually works the first time. Since Santander doesn't seem to care to fix this problem I'll be looking into other banks. It's 2017, I shouldn't have to bend over backwards to get a check deposited.

by VerifyThis!

I can not even USE SantanderBankUS!!! I tried and tried, now I want to throw this iPad out the window. I had to call CS several times. Was told I could set up as a new user with a one time call verifying my cell. My account did not have a cell attached to it. I called the bank and added one. It doesn’t work. I called two more times, and had to verify my actual bank account. No matter what I provided it was not good enough. Then she tells me if I did not have a cell on my account I had to go to a bank to verify it. OOOOMMMMGGGGG, I JUST SPENT AN HOUR ON THE PHONE!!!!! They can’t verify me, they can’t text me, and I can not set up online banking without GOING to the bank. Rattling off my social, my account numbers, my recent transactions...... what in God’s name do you need???

by Angrylyftdriver

I’m a lyft driver who frequently uses the Santander app, but Since the security change I’ve been on the phone with technical support more times than I should have. It’s really a inconvenience when I can’t log on. You guys always “fix” the problem but I promise a few weeks later and I’ll have to call again because for the 10th time I need the opt passcode. Then when I ask why is this always happening customer service doesn’t know. Then they say hopefully this is the last time or I shouldn’t need to call again. But right now as I’m writing this review I can’t log onto SantanderBankUS because it prompting me to call customer service and I’m sick of this! It’s after hours so I can’t call until business. So now I have to use a regular atm machine just to check my balance and I’ll probably get charged. This has literally happened to me at least 8times! I’m ready to leave Santander because since summer of 2018 this has been my problem.

by Playkre

After spending time on the phone with a service rep less then a months ago - again and getting so my business app would work to deposit checks it has stopped working- again. I even asked to have someone to contact me about the ongoing problems with the business app - which I have before - which also never happened. As soon as I get a couple of things in place I will be getting a new business account elsewhere and close my business account with you. I also was suppose to be getting contacted about another business I was creating with international partners and of course someone was suppose to contact me about that as well and that never happened. It will be interesting to see if anyone even acknowledges this review- I highly doubted as your track record of good customer service and actually doing what you have promised is almost non existent.

by Journeytime

Trying to deposit a check in using SantanderBankUS is the worst experience. As a business owner, I have to deposit maybe 8 to 10 checks at a time, And SantanderBankUS consistently wastes my time by not being able to read the amounts on the checks correctly, or giving a variety of reasons why it can't correctly read my checks and deposit them appropriately. I thought maybe the new upgrades to SantanderBankUS would fix some of these problems, but it seems like it's only made them worse. Not sure who's giving great reviews, but I'm wondering if they work for sovereign Bank.

Also, fix the algorithm for depositing a check. If I'm in one account and try to deposit the check in that specific account, why does it switch accounts when I go to take a picture of the check? This is a major issue that has yet to be addressed! I could give SantanderBankUS zero stars I would

by Lynne Spevack

Santander repeatedly says their IT department is aware of the bugs in their mobile banking app and for 18 months they have promised that they are working on it, but their new update may have made the problem even worse! Checks deposited through the mobile banking app are sometimes rejected for no good reason (this is the “known problem” they’ve been “working on” for 18 months). The new app seems to have made the problem worse in that it prevents customers from redepositing the check which SantanderBankUS rejects as a duplicate even though it was not accepted for deposit! Their workaround is that I have to deposit the check at the bank. So much for convenient mobile banking! In 18 months Santander IT still can’t fix the problem!!! If you’re shopping for a new bank, look elsewhere.

by Kadocs

In a previous version of SantanderBankUS, you could select a pay recipient by name and last the last few digits of the account number. Updated version eliminates the account number digits, meaning if you have two Amex cards, or two accounts with the same name, then you won’t know which account to choose unless you login using on the desktop. Another issue is that you can’t create a new pay recipient via SantanderBankUS , only while using the desktop. Last issue is the fact an acknowledgment needs to happen when scanning the back of a check to deposit, for addressing a signature. It seems to me that if the photo scan can reject a photo for other issues, that it should reject and prompt for when no signature is on the check, vs forcing an acknowledgement.

by Shalishac

I love my bank. I really do. But I’ve been annoyed with some things recently. Why is it so hard to change my primary email to get access via Zelle? I called and was informed that it’d take 30 days for verification and that I should go to the branch to change it instantly. I was told it’s to keep from resulting in fraud...... Now. I change my email via the mobile banking and can’t register it via Zelle. My school is on me about registering because they authorize it only three times after the first time. This is blantantly ridiculous and annoying. You should be allowed to switch between emails when need be. It shouldn’t take 24-48 hours or even 30 days.

by Noted451

I find SantanderBankUS generally useful at its most basic function. Being able to pay bills through SantanderBankUS is very handy and accessing a lot of my financial information is made much easier than the TD Bank app. I found Santander's deposit check camera system to be incredibly frustrating, however. The system never seemed to make it's mind if it wanted me to take a pic closer or farther away; and the automatic camera would time-out way too soon. I would prefer it to take the picture for me rather than do it manually (or at least let me choose between the two) because I don't quite trust myself if I've taken a picture of my check up to their standards or not. After struggling with taking pictures of my check, the options to deposit made me unsure if it went through or not still. It's a shame I'm left confused because my partner uses the Wells Fargo app which has the same deposit function, and his check clears automatically into his account (and it doesn't take him a whole 20min of struggling to get the camera to work). I hope Santander troubleshoots this function and gives it more stability soon. One of the biggest reasons for downloading SantanderBankUS was that feature. :/

by That Dude Nick

I’ve been with Santander for about a decade now, during most of which time, I’ve used their online services. Their iPhone app has been absolutely wonderful, aside from not connecting my Apple Watch that well, but small details can been overlooked. This latest update, however, changed the entire UI of the application, and it’s not great. SantanderBankUS has slowed down, is less intuitive, and just doesn’t seem to function anywhere as fluidly as it used to. It feels like it went from “personal” with its colorful UI to very “business,” feeling all grey and bland. I wish I had better things to say, but it honestly feels like a few steps back in functionality, speed, and general likeability

by SpaceRobot99

Let me start off by saying the Santander app is perfectly fine. It has the features I need, everything works, and it’s easy to use. The only thing that seems to be missing is a list of scheduled transfers. Also alerts set on the website don’t seem to sync with SantanderBankUS . I also wish Santander supported Zelle.

Aside from functionality, SantanderBankUS definitely needs a design refresh. Take a look at other bank apps like Bank of America, Ally, Chase, and TD. They all have a much more modern design. It’s time to lose the “hamburger” menu — this is no longer the current design trend (apps are going back to a bottom menu because it’s easier). The in-app ads for Santander products and coin stack illustrations are tacky. And there are some odd design choices like up arrows for incoming transactions and down arrows for outgoing (logically up or left would be out and down or right would be in).

by Sadae_nadine

SantanderBankUS is fine I just wish I few things were better. Like when I go on SantanderBankUS I should have the option to view a digital card. I should be able to copy and paste my account routing numbers. So that it can be used online and not jumping back and forth between apps to see the number.

Also, transaction notification comes to my phone late sometimes two days after the transaction. When it should happen soon as the account is used this would help people respond faster when unexpected transactions happen.

It’s a lot to ask but maybe a reoccurring bill section to help with budgeting for people. They can see it at a glance and not have to connect their account to a 3rd party app. (Ex. Truebill)

by B Brz

I recently got a new phone . I had saved my passwords but not my user ID. My Santander account had me answer a few questions to retrieve User ID. Nice and easy. I’m actually sitting outside a PNC Bank where I had too make an appointment to retrieve it. I’m closing some accounts and Credit Card here today also and will be slowly moving my accounts to Santander. Just not now cause I have like 7 auto payments from my PNC checking so I’m gonna leave that open until I move over auto payments to my Santander account.

by VIPER 6S

The latest upgrade is the best yet. Extremely easy to use. Buttons have been moved to the most practical places. Takes minimal taps to get to what you’re looking for. I have friends & family who bank elsewhere, and I prefer the Santander App over all of them. App aside, I love the overall experience of banking with Santander since their start in the U.S. I’ve banked elsewhere over my many years of having a checking & savings account. I find Santander to be superior to all of the other banks & financial institutions.

by 813hm

Im traveling overseas and I tried withdrawing money from a local ATM. No cash came out but there’s receipt that no cash came out of the machine. When I checked my account online, I panicked when I saw the exact amount I attempted to
withdraw was deducted from my account. I frantically called the number at the back of my card to report the incident. I just wasted my time calling as well as the international call charge on my phone, NON of those number at the back of your card can assist you because its past the office hours.

by Tatronkat

It was a great app until they just added a location requirement for depositing a check online. I see absolutely no reason for them to know my location when I deposit a check. I find it in invasion of privacy, not to mention that I never keep my location available on my phone as it also runs down my battery. It now has become cumbersome to deposit a check as you have to open another app turn on this location to deposit your check and then turn it off again. Not a smart move Santander!

by Listen/Learn

I really like the function of SantanderBankUS and I have been using it to deposit checks. The problem is that when you go to deposit a check and it asks what account you want to deposit into, the list comes up showing our accounts and our joint checking account is always checked. When I try to check my other account it switches back to the statement for the account I want to put the check into and won’t let me deposit the check where I want it. Twice I deposited a check and it ended up in the wrong account. Please fix!!!

by Sebag75

I just installed recent update hoping to fix couple of issues with SantanderBankUS but they were not fixed yet. How is this possible that I am unable to change/edit my bills???For example if have scheduled bill for $100 to be paid in few days I can't go and change it to $150 if I want to!!! I can cancel it and set up new one but that is the long way to do. Can you please update SantanderBankUS so I can be able to change amount to be paid at any time (Beside pending payment of course)??? Come on Santander you can do better then this! Please fix it asap so I can rate your app with 5 stars. Thank you

by Not Any Good Now

Previous app was much better. On bill pay the old app shows previous payment and all bill. Not just the single bill.
Lately it does not clear properly when you log out. When you try to log back in it sends a message saying improper login because it was not logged out properly. So almost all logins take login twice. Then it sends an email for logon failure.
It does not hold the check X to say this is a pc used all the time. This forces you to answer an extra question and set the X every logon. The check picture on deposits requires flash or manual take the picture even if sitting directly under a table light.

by Kennaquhair

I am a return customer from Staten Island.

I had a terrible experience with Sovereign/Santander back in the early 2000’s which took my trust away from the banking system completely!
Years later...
After a inviting Evie Sylvain to our team meeting in Staten Island early 2018 to speak on investing...her presentation helped to reclaim my faith in the institution.

Less than 2 weeks after Evie discussed the benefits of having an account, I decided to once again open a bank account. I brought all of my reservations, concerns and past experiences to her and withal she was still able to convince me to move forth.

At the time, I was in a position where I needed a bank account and being burned by the system in the past decided to give the bank I once knew a second chance.

Ever since I have had amazing experiences with Santander, and am thankful that thru forgoviness I was able to reconnect with you guys. Thanks for the great changes and for doing a great job!

Kevin, Staten Island, NY

by TheDream19

Not being able to get a replacement card more quickly (walk in) like TD Bank is frustrating. Also recently attempted to report daughter’s lost debit card as a joint account I have access to I was blindsided when online Card Services caused me to block my debit card & main source of financial access, on New Year’s Eve with NO ability to have Lead Mgt unblock it with major proof of who I was with card in hand needing to wait at least 2 days at $30 or 8 days free on a major holiday ALL due to online features being limited in not only not indicating which account or card was being check as lost until after confirm & also should add a safety feature option asking person to confirm account they are about to block is correct! Either of two steps would have prevented this unfortunate incident. I was thankful to the manager I spoke to who made suggestions how to deal with financial bind this put me in & waving the $30 2nd day delivery fee. This also happening on 1st of month caused me to miss receiving renters payment & having to reset card info & inconvenienced my renters as well. This could all have been easily prevented with Santander making minor improvements to be where competitor banks are. If making a change in banks did not involve so many changes, I would have moved over the incident & May still at some point in near future if more innovative changes aren’t made for convenient banking. Thank you for this opportunity to give feedback.

by Sirr2112

I closed a joint account with my (now) x-wife and it still shows up as my primary account. When SantanderBankUS was revised, I deposited a check (mistakenly) into that account which SantanderBankUS decided was my default account. Asked several branch managers to delete the old account. They told me it was impossible to do. It’s worse than trying to delete your account on Facebook, you can hide it from the public, but it’s there forever! This old bank account I can’t even hide from myself! 😩😳