LooC app not working? crashes or has problems?

LooC Status

Last Updated on 2022-05-26 by mathHeartCode UG(haftungsbeschraenkt)

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Summary of LooC Problems 😠👌🔥

- Poor instructions on how to use

- Inaccurate results reported by some users

- Annoying and confusing test instructions for some users

- Pop-ups recommending further evaluation exclude optometry, limiting market and recommendations from optometrists.

Have a Problem with LooC - Mobile eye test? Report Issue

Common LooC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LooC app on iOS and Android devices. Solve all LooC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LooC iPhone Issues and Solutions

LooC iOS app crashes, not working, errors
LooC iOS app network issues
LooC on iOS has black/white screen

LooC Android App Issues and Solutions

LooC has errors/crashing/not working
LooC server network connectivity issues
LooC has black screen

LooC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LooC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LooC app crashes or not working on Iphone (iOS):

Close and restart the LooC app on iPhone
Update LooC app to the Latest Version for iOS
Uninstall and reinstall LooC iPhone app
Update your iPhone to the latest iOS version

Fix LooC on iPhone unable to connect to server/internet connection issues::

To resolve LooC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LooC black/white screen (blank screen) on iPhone:

Follow the LooC iOS app troubleshooting guide Here →

LooC Android App Issues and Solutions

Fix LooC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LooC app issues:

Force Stop the LooC App
1. On android, goto "Settings" » click LooC app. » click "Force Stop".

Update LooC to the latest version on PlayStore

Clear LooC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LooC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LooC.

Fix LooC unable to contact server/ LooC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LooC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LooC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LooC on android.

Solve LooC black/white screens issue on Android:

Follow the LooC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at mathHeartCode UG(haftungsbeschraenkt), developers of LooC.

About this app

Keep in track of your eye health whenever you want and wherever you are. Check if and how your eye vision changes. Easy in usage, this app uses innovative tests and the latest software to measure your eyesight.