Google Earth app not working? crashes or has problems?

Google Earth Status

Published by on 2022-01-19

Explore the whole world from above with satellite imagery, 3D terrain of the
entire globe, and 3D buildings in hundreds of cities around the world. Zoom to
your house or anywhere else then dive in for a 360° perspective with Street
View.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
133.3%

Not working
66.7%

Crashes
33.3%



Reported Issues: 4 Comments

By Roger
Jan 31 2023

In Google Earth. Trying to open My Places on new computer. The My Places column is empty. I cannot access any of the files that I had created on my old computer (Windows 7). Computer shop suggested that I download the backup drive to this new computer (windows 10), no luck. Tried transferring KMZ and KML files directly. It worked but I have several thousand files to transfer and I am not sure they are all on the backup drive or if that is even the correct process.
These files were accessible immediately when I opened Google Earth on my last computer when it was new and I was transitioning from the old one.
How do I access my old MyPlaces files?



By Leonard Larcombe
Jul 21 2022

I bought Earth on Microsoft and it says no connection so doesn't work.



By Kathy
Jun 24 2022

Just won’t work…..no graphics…..



By Lisa Welch
Feb 27 2022

Trying to do a search, just not working at all !!!





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  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Google Earth.


100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google Earth Website

60% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google LLC Website



About this app

See the world from a new point of view with Voyager, a collection of guided tours from BBC Earth, NASA, National Geographic, and more.  Explore the whole world from above with satellite imagery, 3D terrain of the entire globe, and 3D buildings in hundreds of cities around the world.  And now, visualize the immersive maps and stories you've created with Google Earth on web on your mobile device.  Zoom to your house or anywhere else then dive in for a 360° perspective with Street View. 



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