Blaze CU Reviews

Buggy. Poorly designed menus. The layout of screens is not done well or with consistency. Yucky font choices bad for readability. Alerts are a nightmare: 25+ alerts you can turn on but only get a generic message that doesn’t tell you what the alert is. Hamburger icon in the menu and other icons are misused throughout and not intuitive. Stupid chat icon covers all screens. I wouldn’t even use the chat because I already don’t trust BlazeCU . Build a better app and help won’t be needed as much. Old app was better, tho not great. Makes me pause to consider if I want to endure this experience.

I recently had my bank merge with Hiway, and now that BlazeCU and mobile banking systems are finally connected, I’m finding the experience frustrating. I’m not sure if this is the old Hiway system, BlazeCU feels like something from a decade ago—clunky, outdated, and far from intuitive. The layout and functionality don’t seem as seamless or user-friendly as BlazeCU I was used to with Spire. I preferred how Spire had everything set up—it was much easier to navigate and offered a smoother overall experience. If this is Blazes idea of “modern banking,” I guess I’ll just have to lower my expectations.

I have been experiencing issues with changing my contact information on BlazeCU . It just keeps loading and doesn’t end up changing. Additionally, the mobile deposit option does not work properly. Even when I take a picture of my check inside the border, it shows the check and the surrounding background!! Then my check doesn't qualify for a mobile deposit. I am quite dissatisfied with these issues and would like to see them resolved.

Historically BlazeCU in previous iterations has been functionally useless. I have installed and removed the Hiway app from my phone numerous times but because I want to use Zelle, I reinstalled it only to find there are issues within BlazeCU using Zelle that will not be resolved for at least 24 hours. So far the individuals at Highway are unable to help and so the complaint goes up the chain. It cannot verify my identity, it cannot verify my profile, it cannot verify my telephone number, and it cannot verify the telephone number of the person to whom I am sending money, who is my husband.

I use to always give 5 stars to the Hiway app. Now I am Very Very sad that I can’t use Bill Pay anymore because of my older version iPhone. I called the Hiway help and was told to call Apple and ask them to force the latest upgrade to my phone. I called Apple and the tech guy was VERY patient with me. I told him the message when I try to access Bill Pay...the message says basically to log in again. I had tried that multiple times and even reinstalled BlazeCU . The Apple tech walked me through a scenario where I signed into the site Bill Pay uses an still I couldn’t get in to the bank Bill Pay site. Apple told me to call the bank and tell them it is not a phone issue. I am waiting for a bank person to call me back.

BlazeCU is a downgrade from legacy Spire. The legacy Spire app was clean, modern and did everything smoothly in BlazeCU . This new app looks older, feels clunky, and half of the things I need to do open a pop up browser window that takes forever to load. If I wanted to do my banking in my browser, I would, and what’s the point of an app then? Please put the developers of the old app onto this one to make it more user friendly, modern looking, and have the ability to do everything in BlazeCU .

Also, who thought Blaze was a good name for a credit union? Did they have any focus groups? Makes it sound like my money is going to go up in flames.

Its great for looking at my balance and verifying where the money goes but the more things i try to use it for the harder it gets and it takes me for a ride. Every time i try to locate an ATM it takes for ever and or doesn't work. The map isn't friendly almost as if it isn't meant for mobile use. Actually maybe that is how everything works. Bill pay takes to many days. I could write a check and mail it for that service. It could be me since i am not very techie. Good thing is i like the personal service when i visit the bank so I’ll suffer.

The fact that you have a 3rd party running the credit cards is just horrendous - very difficult to manage.
Good thing your customer service is great because they get back to me quick with questions.
Can only use one form or payment on the car loan - if you use a credit card to earn pint or miles you get charge $20 per transaction.
The front screen shows very limited info you need to dig deep to get info about your loans, transfer or do a payment. Disappointed

I’m able to see all my accounts and loans one one app but the mobile app limits my ability to make extra payments towards my loan. I have to call in to member services or mail in a check and it’s just extra steps that can be eliminated if there is that option thru the mobile app. Also I recently tried to open a checking account through the add account option on the mobile app. BlazeCU said it was created but when I called member services a few days after they saw no record of it. Hiway federal has a long way to go to improve on their mobile app to truly make it convenient for their users/members.

I like BlazeCU in general, but the mobile app rarely works (especially on the weekends). Maybe it is not supposed to, but that is when I do most of my tasks (like banking).

It simply gets stuck on the “Loading” screen. I don’t recall if I have ever gotten it to work on the weekend. On Monday mornings, I am often able to it to work after a few tries. It sure would be nice to have this functionality on the weekends. Maybe I need to go back to mailing my depositS.

Great app to transfer money and check on accounts quickly, but there are a few bugs that need fixing. If making a mobile deposit, it will often crash after one or two deposits and need to log back in again and start all over. Otherwise it mostly works well aside from the occasional slow service which I think may just be due to high traffic at times.

I’ve been using BlazeCU since 2014. I’ve never really had an issue about it. It is easy to maneuver around. They’re great on notifying users when there’s an issue & is usually quick about fixing it. I love the “message a Hiway personnel” feature bc you can get things done while you’re busy at work etc. & typically reply back within a day or two. Overall great service and app!

I wanted to still see my list of accounts on the opening page. Perhaps adding an asterisk to any accounts that have been active since I was last logged in.

Maybe there’s a preference setting that I can use

I have never used a banking app as much as I’ve used this one for the Hiway Credit Union. I find it very easy to use, once you’ve learned a few rules. The numerous options are handy, allowing me to do nearly all my banking online. I particularly like the e-deposit and cross member transfer features. There are a features I’ve yet to explore, ie money management, but I know my sister takes full advantage of it and likes it. You have a winner here!

I love Hiway Credit Union! The people are always so friendly and knowledgable. The website is good and BlazeCU is convenient. However, I find that on BlazeCU the “transfer funds” under the “more” button in the upper right does not work right on my iPad. I cannot use that feature, so I have to go to my laptop if I want to transfer funds. Other than that, I really like all the other features!

I’ve been with Hiway for 11 years and they are fantastic! But Why I give a 4.5 rate because I’ve been seeing a lot of other CU bank like affinity plus and etc..they release their customer’s funds(checks) 2 or 1 day early into their accounts as long as their company releases their checks to them and I strongly feel like Hiway needs to do this too and they would be one of the top CU! Please consider letting people get their funds 1 or 2 days earlier please!!

It’s really easy to use. I like it a lot.
The only issues that I have had is when I do multiple bill pays when moving to do the second one it seems I have to back to home and do bill pay again from the menu. It would be nice if it said or had a button that said next bill to pay or back to home simply.
It could be user error on my part.
I also wish when paying bills on my phone app that I wouldn’t have to rotate to landscape to see & select Pay.
Otherwise, I love BlazeCU .

This banking app is very easy to navigate and keep track of all my kids accounts and my own account. I also love being able to electronically deposit checks from home and the ability to easily transfer funds from my Huntington account to Hiway.

BlazeCU provides the connectivity and management functionality I need to administer my account. With almost the same services provided as meeting in person or calling in, BlazeCU is yet another way my bank is creating opportunities to securely connect to my finances from anywhere.

Excellent banking app that is well thought out. I am dependent on it to manage my finances. Understanding, monitoring and paying off loans is a very strong point. Security appears very good. It has made it easy to manage both my personal and business accounts. I really love the ability to deposit checks remotely. Highly Recommended

Have been using app since it was launched, works well and does everything the full site does. Mobile deposits initially were a bit unstable but now captures images consistently. Love everything about it, can’t even suggest any improvements.

I have been a Hiway credit member for many years. I’ve had 4 car loans, boat loan, signature loan and do ALL my banking with them. Exceptional service since the first day and every day since. I trust them with all my financial needs. You are never just a number with them. Greeted with a smile and helpful nature every time. Exceptional service always!

My experience with Highway credit union is great they are very helpful to me and answer all my questions that I have. The employees of the two sites that I go too are very kind amazingly friendly and Roseville area the new bank I went in and they actually come out and help you with the any questions with the new cash machine and how it operates plus they have Dunkin’ Donuts right next too it yummy fresh coffee fresh donuts yummy. I want too wish all the stuff at both sites I visit Happy Holidays and Happy New Year’s❣️

This application used to make you wait when you register a new device before you could make a deposit. It would also keep you from using a previous password. I happened to forgot my password and had to create a new one so started a cycle of making new passwords and waiting to register to make a deposit. Anyway thanks for fixing this.

I watched the short videos prior to setting up bill pay. The videos were short and to the point. Encouraged me to proceed. I like the messaging also, if I have a question, I send a message. This program easy to maneuver and up to date. If I have questions the staff is excellent and patient in their assistance.