Contact SolarEdge Monitoring Support

by Rose Dethrow / Mike Dethrow

Our solar was installed on December 9 and 10. We had called numerous times and told them that the system wasn’t working. The calls were all documented in our file. Today a technician was sent to our house. After he had done some testing he said that there was some wires that were terminated wrong. He changed the wires and then he said the inverter wasn’t working. He made some calls and finally got the system operational. It’s sad that today is December 30 and the system hadn’t worked until now, that’s 21 days. We were initially told that the company monitors the system and will dispatch workers to make needed repairs.
We have a neighbor that had a system which is bigger than ours. His was installed a week before us, by a different company. He said his worked fine.
I hope that the service improves because I have nothing good to say about Power Home Solar or SolarEdge at this time.

by Physicker

Just got off the phone with “customer service.” They hung up on me. I was trying to insist that they listen to me, but they could tell I was angry and hung up. I wasn’t disrespectful and have good reason to be angry.

Check your SolarEdge app to make sure it’s working. Ours quit 5 years ago in 2017, we don’t know why. Now, the manufacturer, the installer and SolarEdge all blame each other. Meanwhile, we the customer get no data. Rocky Mountain Solar is no help.

If you find your app is not working, consider reporting it on this board. I recommend also calling out the installer, not out of spite but in an effort to get these “business” entities to take responsibility and work together to provide us with quality solar energy service. Otherwise you’ll be spending at least three years trying to fix the problem with no results. Might help to call out the manufacturer too.

by Coke For Ever

I spent a lot of money for a state of the art solar system, it includes two batteries that we purchased with the intention it would make us self sufficient. I have no control of the programming which needs to be programmed by the company who had installed the solar system. They have standard templates that they utilize and are not interested in optimizing each system for the benefit of the owner. A one size fits most approach.

While the system is financed solar edge will not allow me to do my own programming. I am certain that Solar Edge has many capabilities that are not being leveraged resulting in a outcome that benefits the local electric utility more then the system owner.

While making a buying decision we were lead to believe the system has much more flexibility than the “out of the box” template that they use. I have been installing and programming Building Management Systems and PLC controls for over 30 years, and am stuck with a amazing system that has only primitive basic settings and capabilities.

Solar power needs to be installed correctly by a reliable contacting company and be programmed properly by a confident individual.

So beware, make certain you find an installer who is also a competent programmer.