Contact SolarEdge Inverter SetApp Support

By far the worst app I’ve ever used. Nightmarishly slow, you go to update firmware it’ll take 30+ minutes even though it says 5-8 most of the time. You have to stand directly by the inverter or it will disconnect and you’ll have to start over. And every time the app gets updated or patched it gets worse. Also if it ever does finish updating the firmware often times it will update a second or third time for no reason. There has to be a way for me to get to the error page without updating first. I spend most of my day standing in the sun roasting alive staring at my phone, fighting this app to respond. Don’t get me started on pairing that is an even slower process. Often I’ll find myself stuck on a job for hours for a repair that should take no more than 10 minutes. You guys should consider hiring a professional programmer because this is just ridiculous. Seriously a garbage app. I could triple the amount of work I get done in a day if this app wasn’t so slow and buggy.

I’m a professional working in the solar industry in NYC, and the removal of LCD screens and introduction of this app system has caused me an unbelievable amount of unnecessary headaches and difficulties. Currently waiting for an inverter’s firmware to update - the screen has displayed “2 minutes remaining” for about 20 minutes now, and that’s just the tip of the iceberg. Huge battery drain, unresponsive, inaccurate, glitchy, and all-around one of the worst apps I’ve ever had the displeasure of being forced to use. This is the only app I’ve ever reviewed on the App Store, I really couldn’t help but voice my opinions on this. SolarEdge, please heed these reviews, your customer service was terrible enough as it was without the added trouble having to help people troubleshoot the app itself. Ridiculous.

Spent three hours trying to connect my phone to the inverter. I had someone inside the house connected to the inverter while I was trying to look at the screen. They had to disconnect from it just so I could check the status of the commissioning. I know it’s a quick fix but when you’re on the job site trying to get out of there ASAP it becomes a headache. The process went from two minutes to three hours. Either SolarEdge needs to put back the old screens or just wait until something better comes along. It’s a shame I loved those inverters