SolarEdge Monitoring Reviews

Just got off the phone with “customer service.” They hung up on me. I was trying to insist that they listen to me, but they could tell I was angry and hung up. I wasn’t disrespectful and have good reason to be angry.

Check your SolarEdge app to make sure it’s working. Ours quit 5 years ago in 2017, we don’t know why. Now, the manufacturer, the installer and SolarEdge all blame each other. Meanwhile, we the customer get no data. Rocky Mountain Solar is no help.

If you find your app is not working, consider reporting it on this board. I recommend also calling out the installer, not out of spite but in an effort to get these “business” entities to take responsibility and work together to provide us with quality solar energy service. Otherwise you’ll be spending at least three years trying to fix the problem with no results. Might help to call out the manufacturer too.

SolarEdgeMonitoring is ok ONLY when your system is producing. BUT if your inverter fails there is no feature to immediately alert the homeowner (i.e. text notification). The only way to identify a production issue, is for the homeowner to check SolarEdgeMonitoring daily. SERIOUSLY LAME! Not exactly cutting edge technology in 2020. I fell out of habit checking daily when fall weather arrived, and didn’t realize the inverter failure until after 3 months without producing power (read EXPENSIVE for homeowner!). Due to SOLAR EDGE equipment failure combined with a serious lack of basic app features I’m out of pocket for the cost of of 3 months of electricity. Practically every app I have provides custom alerts with little or no cost. I paid $22k for a SOLAR EDGE system and it offers NO ALERTS that other apps provide at no cost!

I spent a lot of money for a state of the art solar system, it includes two batteries that we purchased with the intention it would make us self sufficient. I have no control of the programming which needs to be programmed by the company who had installed the solar system. They have standard templates that they utilize and are not interested in optimizing each system for the benefit of the owner. A one size fits most approach.

While the system is financed solar edge will not allow me to do my own programming. I am certain that Solar Edge has many capabilities that are not being leveraged resulting in a outcome that benefits the local electric utility more then the system owner.

While making a buying decision we were lead to believe the system has much more flexibility than the “out of the box” template that they use. I have been installing and programming Building Management Systems and PLC controls for over 30 years, and am stuck with a amazing system that has only primitive basic settings and capabilities.

Solar power needs to be installed correctly by a reliable contacting company and be programmed properly by a confident individual.

So beware, make certain you find an installer who is also a competent programmer.

Our solar was installed on December 9 and 10. We had called numerous times and told them that the system wasn’t working. The calls were all documented in our file. Today a technician was sent to our house. After he had done some testing he said that there was some wires that were terminated wrong. He changed the wires and then he said the inverter wasn’t working. He made some calls and finally got the system operational. It’s sad that today is December 30 and the system hadn’t worked until now, that’s 21 days. We were initially told that the company monitors the system and will dispatch workers to make needed repairs.
We have a neighbor that had a system which is bigger than ours. His was installed a week before us, by a different company. He said his worked fine.
I hope that the service improves because I have nothing good to say about Power Home Solar or SolarEdge at this time.

Great idea, could use work and more features.

- Shows past information, but the numbers don’t always add up (ie, current month production is shown as higher than lifetime production, but according to daily stats, both numbers are overblown)
- Multiple languages available, but then shows multiple languages (ie, selected Traditional Chinese, got a mix of labels in Traditional, Simplified, and... Polish?!)
- Why is there a 3-4 hour delay in reporting? A table of Kw’s produced each hour can't be more than a few bytes - kb’s if encrypted - but it takes 4 hours to update? Where is the data going to? Mars?
- Pretty barebones overall. Not much else on SolarEdgeMonitoring. Would be nice to be able to integrate power used (ie, daily use data imported from smart meter or local power company if using net metering), to compare value of power generated to power used. Ability to share past data instead of just current day would be very nice. Maybe contact info for the installer or maintainer? What else can we do to enhance SolarEdgeMonitoring?

Overall, I’m glad to be able to check usage on mobile, but SolarEdgeMonitoring has some big flaws, and limited functionality.

When it works, it’s good if a little information light. The place where you can sync it up with utility billing cycles does not appear to match my utility billing cycle??
If you get an EV charger the required ZigBee instead of cellular card (interference issues?) works sporadically. Then Solar Edge “turned off” the ZigBee but didn’t tell me or my installer. I guess there was some software incompatibility they had to fix. Couldn’t they put an announcement on SolarEdgeMonitoring ? Instead we attempted for couple days to sync up ZigBee with app/inverter/WiFi not realizing we couldn’t have anyway. Thanks.

As an engineer type SolarEdgeMonitoring and what it informs you of leaves a lot to be desired. Tree equivalent planted? CO2 saved? I suppose that’s nice info, but I’d like to see easily and up front how much I’m using right now vs what I’m generating? Perhaps a few more tabs in SolarEdgeMonitoring or one that is customizable with various parameters would be great!

I generally like the apps concept, however it needs improvement, especially in the user experience department. The day to day production charts do not scale to each other. SolarEdgeMonitoring plots out daily production that basically looks the same every day even though production may be 5 times higher or lower day to day. And there is no way to set default windows. I like to take a quick look to see todays production but SolarEdgeMonitoring always opens in monthly production. Wouldn’t it be nice if it updated a bit more often or that you could tell it how often to update. Why does the panel layout view go from dark blue to just medium/light blue to show full production. This would be a nice user definable parameter, or at least make the range of color from no production to high production, higher contrast in luma and color.

I have been using SolarEdgeMonitoring since January 2018, and am generally pleased. I like being able to see performance of both individual panels and the entire array.

SolarEdgeMonitoring badly needs the ability to warn users that their inverter may have failed. Perhaps the trigger could be no production for two days in a row. The user shouldn’t have to check SolarEdgeMonitoring every day manually when the data are being sent to SolarEdge—a warning text message or email is desired.

Why am I so desirous of the warning feature? I’ve had three inverter failures since January 2018, and didn’t find out until noticing that my power bill shot up.

I’m a new user. Have only been using SolarEdgeMonitoring for about four days. So I’m still collecting data and don’t have enough information for a full review. However I do notice that SolarEdgeMonitoring seems to always lag the actual information displayed on my inverter by about four hours. And initially SolarEdgeMonitoring was about seven hours off. It showed me making power in the evening and nothin during the day. I suspected this was the difference between GMT and local time. I called my sales rep and noticed the problem later corrected. Will I have a similar issue when we return to Standard Time? I should be able to adjust these settings myself.

SolarEdge is the leader in residential solar and its app has some great features. For example, being able to see the production of each module independent from the rest of your array and being able to do a replay of the day to see when your modules received enough sunlight to come on, when you hit the peak for the day, when the modules stopped producing at the end of the day and how modules at different tilts and orientations perform.

Where the tool could really make a great leap forward is if you could input your utility and rate plan. With that, an owner could then quickly see the monetary return on his/her investment. Hopefully that's an upgrade that's in the works.

Works well, we have the add on to see power consent used and transferred back to the grid. Silveredge still does not yet understand the need or the desire to see our distribution between two dates. Or at least I cannot figure it out they keep saying it’s there but I cannot figure it out we only can see month-to-month I want to pick 15 June and 15 July or any two dates in between

I want to see and compare what my monitoring system says compared to my utility bill. This is impossible when it’s only month-to-month review

With home monitoring, makes the system nice. Program works very well

I've been using SolarEdgeMonitoring for three years and it serves its purpose though the user interface is not the best.
With the latest update a flaw has been introduced: The graph shown for the previous day's data is wrong. The current day's graph is shown instead. The correct value is show in the Week display and the total week value is correct.
I've shared this problem with the developer and they did the usual "delete and reinstall SolarEdgeMonitoring " drill. I let them know this had no effect. Since then it's been silence.
SolarEdgeMonitoring is not a toy for me. I use the data for analysis of work on PV production. I hope THEY take their app as seriously as I do.

Update: Still nothing from the developer. A bit more on the issue. On the Day screen all data is pushed back one day. So today's data is shown for yesterday. Yesterday's plot is shown as the day before that, etc. I went back five days and the problem was still there.
I reduced rating to 3 stars to reflect the lack of support.

Update 2: An update that was just posted appears to have resolved the issue. Thank you! I've put back the 4th star. I wish to reiterate that after 3 years of daily use this has been the only problem I've ever encountered. I don't think there is any other app about which I can say this.

Just hit my 3 year anniversary on our SolarEdge Installation and loving it. I would like to see some additional dexterity in how data is presented especially based on what sort of revenue arrangement your utility provides. For example I am on a Net Metering Agreement so all I am concerned with is balance of production vs consumption on a daily, weekly, billing cycle versus a daily time of day based consumption vs production. Also a better way to adjust utility rates with some help to say upload kWh consumption and utility bill amount so we can look at the true cost offset of a kWh versus the published rate - I think you are not selling the full value of the system production by not including taxes and fees in your rate / kWh. Keep up the development work!

I find SolarEdgeMonitoring very useful when I remember to open it and check on my systems performance. However, as I have become complacent about my system I find myself checking only every few weeks and looking at weekly averages. After a violent storm last year our inverter died. Our system was dead and not generating any power for several weeks before I noticed.

I believe SolarEdgeMonitoring would be much more useful if it had a notification system. One that either gives a daily average or an email when there is a big deviation from the norm. I wrote to inquire if this feature already existed and got a less than clear response.

In my opinion, this feature would make it a 5 star app

Overall great app, very intuitive. Nice clean interface and refresh rate to check in on the systems production. Would love the ability to do 2 or 3 day bell curve overlay graphs. That is, overlaying the previous days’ production over the present day production to see comparable curve trends. Thought this would be useful when you have comparable weather days, you could assess what cleaning off your solar panels does to the production output, etc...

Also, anyway to add in custom annotations to make comments for certain days that keep of track of, say, weather conditions that day and how that may have affected production?

The solar company that I pay each month doesn’t have an app, and their site shows virtually NOTHING.
Thank GOD you have an App that has past monthly history, and a Live Feed of what I’m producing.
It showed I had a non-productive panel. That took 3 calls for the system owners to accept the facts, since they said they don’t support your App. Low & behold, they ordered parts for my system after 4 weeks of the panel failure “On the strength of your App showing exactly which panel was faulty”.
Thanks for being there, and my installer,
Sergio Araujo at On-Call Electric. You’re the best.

User as of April 2016... The SolarEdge app has sped up significantly! It's prettier now too. Pros: Layout view & panel by panel info (awesome feature), variety of power figures, new graphical display & plot of output (filled in area under curve), looks nice, improved speed, double tap zoom on energy chart, pinch zoom on energy chart! Now there is also pinch-zoom on layout view! One other thing it doesn't have is a plot of the peak power per day, which is interesting because your peak power months are not the same as your peak energy months, mostly due to ambient temperature. However the information SolarEdge provides is much more than SunPower for example, or my local power company. Overall I like it.

I’ve just started to use SolarEdgeMonitoring. Mostly informative but never seems to update during the day. If I access it at 10am and view energy generated then logout and again login at noon it still will only show energy generated up to 10am. There is no way to refresh the screen. I am not sure when it refreshes but the next day it shows all energy generated for the previous day. SolarEdgeMonitoring is not on time access. Please fix this.

Also, when I login it asks if I want to use touch to login. I press “ok”. The next time I login I can use touch to login. But this feature is then lost
And the next time I need to enter my password and it again asks if I want to use touch. This is annoying. Please fix.

SolarEdgeMonitoring has a lot of features including consumption monitoring. However, it lacks real-time readings as it is delayed 15 minutes. Competing apps such as Tesla Powerwall has real-time data. It would good for SolarEdgeMonitoring to have an improved interface that includes graphing options such as pie charts. Second, it would nice to have the remote LCD view feature available now that the HD Wave does not come with one. As an owner, it is nice to show the results of real-time production to promote the adoption of solar energy.

It’s been over a week now that I have 20 HIT Panasonic 6.6kWh Solar Panels running with SolarEdge inverter. The SolarEdge inverter is doing a phenomenal job in converting DC to AC current. I am really enjoying its performance. This is the core unit (the heart of the solar system) that gives detailed electrical readings about every Solar panel electricity producing on a daily basis. The SolarEdge software gives daily, weekly, monthly and yearly reading information logged into the system. My system was installed by Semper Solaris company. The Semper Solaris Supervisor Eriz and his team done literally a mind blowing job in installation. The SolarEdge App on the smartphone give you daily production information any where you go as long as the cell phone data or internet is available which makes it very easy to check the SolarEdge system on the fly to get electricity production information.
I would highly recommend SolarEdge inverter system to anyone Photovoltaic needs.