Contact Notion Support

by Gingurrrrr

First off, I didn’t want this thing but was sent anyways. Thanks, Daphne. I had no idea my whole policy hindered on using this thing. So literally, it is use this or you get your policy cancelled.
So I go to set this up - not only does it need to connect to your WiFi, which is fine.. but also you need to download a smartphone app. This app requests for you to allow them to track your location, AND allow access to your mic, camera, and photos while being cleverly packaged as this “super sensor” when all this really is is a way for this company to farm your personal information just so they can sell it all to a third party for whateveR reason and to profit of of you!!! WAKE UP PEOPLE. Why does a sensor need access to all my personal stuff? It’s all for data and for money and we just eat it up and accept it while companies like this get fatter pockets off of us normal human beings just trying to insure our homes to live . I will activate this thing just so my policy doesn’t cancel but I promise I will burn these and be removing this app shortly after. I recommend you all do the same. Thank you for reading

by Ajazz

This product was easy to set up and at first I really liked it. It worked and I knew when the doors were being opened in the house because I set my phone up for notifications. Unfortunately a week after using it would just randomly go off during the middle of the night and really scare me to death because my husband works away from home sometimes and I didn’t know what to think. Good for me no one was in the home but it would glitch and go off randomly all the time. I just ended up taking them off the doors unplugging from the wall and I’m planning on throwing them away and deleting this app. Kinda makes me upset wasting time doing something for it to act the way it did. I should have read the reviews.

by Reputation Counts

I needed to remove a sensor from my window but, it was extremely difficult to remove. I called Notion and was told to try several things including using a blow dryer to remove the sensor. I made the mistake of trying this and it cracked my window. The sensor still would not come off. They don’t just “pop off” as their marketing materials and website say.

I followed up with Notion and Julian multiple times and was told they would not accept responsibility for this incident which would be covered under their General/Product Liability assuming they purchase this insurance. Unfortunately, my homeowners deductible is 1% of my home value or over $3,000.

I have also raised this issue with the BBB and Hippo, my current insurance company who recommended that I use Notion in the first place.

I am VERY disappointed that they would not step up and take responsibility for their bad advice. I am still hoping they can pay for the repair of this window but, it appears that they will not.

I strongly recommend that everyone use a more reputable security vendor. This is not the way to treat a valued customer.