Scanner App app not working? crashes or has problems?

Scanner App Status
I have a problem with Scanner App

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23 User reports:
App has problems
 User reports 23

⚠️ Most reported problems ⚠️
Not working
54.1%

Something else
37.8%

Crashes
2.7%

Login
2.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Scanner App Problems 🔥

- Hidden Save-to-Dropbox functionality was removed from free version

- Scans are too light

- Lines are not clean and jagged

- Low light scans are horrible

- No type of editing in-app

- Auto-suggest inserts dates at the beginning

- Writing on PDFs appear as illegible dots

- Renders work sideways

- Fails to cut out background

- Can't undo a single page

📋 14 Reported Issues:

A
Ana 2023-08-18

Error continually. Sys camera is not available on iphone.

R
Rick Ross 2023-07-06

I can't figure out how to sign out of GS on my iPhone 13+. The program is telling me to and re-sign in. Where is that feature hidden?

T
Ted 2023-06-04

Documents won’t open on my iPad. Closing app and restarting iPad isn’t correcting. I’ve used the app for years without an issue.

B
Barb Hartwell 2023-06-01

I am receiving an error message on my iPhone saying Genius cannot access my camera. How do I fix this? Thank you!

⚠️ Troubleshoot | Report Issue ⚠️
G
Gary Bohanon 2023-05-29

I have one scan that I use every day. Now when I touch it, instead of opening Genius Scan freezes and I have to shut it down and relaunch. However if I pre and hold o. That document the edit screen comes up and I can then check what I need. BTW there is a green dot next to that scan.

K
Keith Hoover 2023-05-25

Love this app. But is has stopped working. When I send a photo to the app the new file appears but the app is unresponsive and at point crashed. This is both in my iPhone and iPad. Hope that you can help. Thank you, Keith

J
Jim 2023-03-29

I scan a document then try to send it a text and it won’t send?

C
Crytal Hunter 2023-03-20

Genius scan isn't sending my documents to my email

S
Sheryl 2023-03-14

Have been using Genius Scan with no problem until today. When trying to scan, message appears “camera not available this moment”. Nothing has changed on my device since last time using Genius Scan. Help!

⚠️ Troubleshoot | Report Issue ⚠️
R
RegMunro 2022-11-30

I love this app I use it to copy puzzles from our newspaper and send to a group of puzzle enthusiasts Today I cannot get the app to limit what is scanned to my suggestion. I have two right angled sheets I use to identify the piece I want to scan as a rectangular photo. The pdf scan works fine correcting the angles

I
Irene Radillo-diaz 2022-10-27

I've had Guillaume (?) reply to an initial query about a problem I'm recently having with exporting to Google Drive. This app worked wonderfully till about 2 months ago. It stopped allowing export, indicating I needed to allow cookies. Never could get it to work, so I switched back to my favorite browser: DuckDuckGo. (It had previously worked on DDG) Now, it's again NOT working to export to shared drives. I can toggle the button, but when I press on the LOG IN button, nothing happens. I am using a Samsung Galaxy A52 5G, by the way. Please help me resolve this! I've looked in forums and lots of other places, all to no avail. Thanks

D
Dilla 2022-10-05

It says my data is corrupt. Please fix ASAP. Thanks

H
Hae Lee 2022-09-16

When I point the phone camera to a document to scan, this message appears“ camera is not available”. I used it before and it was good, but today, the message showed up

M
Melissa Marsh 2022-08-19

Android App doesn't have option to add other programs on phone, e.g. Gmail, Evernote

Showing 1-14 of 14 reported issues:

Have a Problem with Scanner App: Genius Scan? Report Issue




Common Scanner App Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Scanner App iPhone Issues and Solutions

  2. Scanner App Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: android.support@thegrizzlylabs.com

Website: 🌍 Visit Genius Scan Website

Privacy Policy: https://www.thegrizzlylabs.com/genius-scan/privacy

Developer: The Grizzly Labs




‼️ Outages Happening Right Now

  • Apr 07, 2025, 03:34 PM

    a user from Wappingers Falls, United States reported problems with Scanner App : Not working

  • Apr 06, 2025, 10:25 PM

    a user from Gilroy, United States reported problems with Scanner App : Not working

  • Apr 06, 2025, 09:38 PM

    a user from Providence, United States reported problems with Scanner App : Not working

  • Apr 06, 2025, 07:54 PM

    a user from Pompton Lakes, United States reported problems with Scanner App : Not working

  • Apr 06, 2025, 07:25 PM

    a user from Mont-Laurier, Canada reported problems with Scanner App : Not working

  • Feb 27, 2025, 12:12 PM

    a user from Leigh, United Kingdom reported problems with Scanner App : Not working

  • Feb 12, 2025, 11:06 PM

    a user from Upland, United States reported problems with Scanner App : Not working

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