Contact Scanner App: Genius Scan

Contact Scanner App Support

Published by on 2023-12-18

About: Genius Scan is a document scanner app in your pocket. Quickly scan your paper
documents on the go and export them as multi-page PDF files.

How to Contact Scanner App Customer Service/Support

Scanner App: Genius Scan Contact Information

Listed below are our top recommendations on how to get in contact with Scanner App: Genius Scan. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Scanner App: Genius Scan. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Grizzly Labs

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Developer: The Grizzly Labs

E-Mail: [email protected]

Website: Visit Scanner App Website

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Reported Issues: 12 Comments

4.9 out of 5

By lisa jacobs

1 year ago

I used genius scan and I can't find the scanned documents in my outlook email account. I got a notice that the scans were exported to another app. I can't find where the scans are located. I put in my outlook account email address and the scans do not go to it. Where are the scans?

By Richard Roberts

2 years ago

Just purchased Genius Scan + for Android to export files to Evernote. My export does not have an Evernote option even though it is listed as one of the More export options for Genius Scan +.

By crystal way

2 years ago

i took my genious scan from android to iphone but it wont work now can you tell me why or how to fix it?

By Guadalupe Alvarez

2 years ago

I purchased the pdf scanner app but I don't see it on my phone as I need to use it already can you please email me?

By Jo esakov

2 years ago

Some of my documents are grey and have the orange checkmark beside them and I cannot uncheck them or delete the document. It seems it wants to merge the document but is frozen. Any ideas on how I can uncheck them.

By Leach

2 years ago

I just purchased Genius Scan+ because the free version would not export to email (as it once did). Now it doesn't work for email or Google Drive. This puts me in a bind, folks.

By Andrea Salsberg

3 years ago

I have used genius scan many times. Now it will not send my email of a file. I am not receiving it when I send it to myself nor is my chosen recipient. I have no idea why. Help

By Jack Henriquez

3 years ago

Good morning. Every time I scan a 2 or 3 page document with my iPhone on Genius Scan, and Email it to my Email address above, it never reaches me. Is there something wrong with my settings, or are you having a problem with this issue in general? Anything needs changed in my phone? Plz advise. Thanks, Jack H.

By Wyona Helliesen

3 years ago

When I try to email a large file it starts to create the file but before it finishes I receive a error message that says it is trying to resize. Then says I have to contact Genius . Very frustrating as this is an important document and was told Genius is so easy to use.

By lwabbit

Worst Scans Compared to Other Apps

This scanner app has the worst quality scans of all the PDF apps I’ve tried. In terms of usage, I did get used to the interface, and actually like what it offers like auto-suggesting of names (hence the 2 stars), however, the lack of quality compared to others is just too far to keep using it. I purchased the app to get some pro features, but I wish I didn’t as I am now using other apps. 1) Scans are too light 2) Lines are not clean, and always jagged 3) Low light scans are horrible 4) No type of editing in-app, whether it’s light/dark/bright or erase, etc. 5) While I like the auto-suggest, it always inserts dates at the beginning and kind of useless for me since I always put dates at the end of my file. I recommend using Adobe Scan as it’s the best I’ve seen in terms of quality. You lose the auto-upload, but I think it’s okay if you don’t do a huge number of scans.

By Kittycat843

Hard to Read

Writing on the PDFs appear as a bunch of illegible dots unless the text you are scanning is very bold and you have the proper lighting. Although other than this the app works well enough, it has caused me much frustration from often having to go over all of my writing pressing harder down on the paper, only to find that it still doesn’t work. I also find myself having to scan again because it renders my work sideways, or fails to cut out the background. Also, while you are in the process of scanning, you can’t undo a single page. You either have to keep it or delete all of the scanned pages. I suppose you could always just keep redoing each page until you get it right, and go through them at the end, deleting all but those that you’re satisfied with, but with the amount of attempts that would take and the amount of pages you’ll have to go through and delete in the end, this would be a time consuming process, and you’re probably better off just getting a different app.

By NonAppleUser

Great quality but too much locked behind paywall

The ease and quality of all the different scan types is top notch. My review has nothing to do with the simple and fantastic use of the app. That being said, almost everything, including nearly every way to export the files you scan is only available after dropping nearly $10. I understand locking certain features behind a pay wall but not the simple ability to export your files. I don’t use Apple Mail (I happen to have an iPhone for work but everything else I use is android/PC) so literally the only other option available is using WiFi sharing to export. Problem is, half the links are broken when you try to download on your PC. So I can get some of my docs but not all, making all those HQ scans all but useless. Give me the ability to export and this is easily a 5-star app.

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