CamScanner app not working? crashes or has problems?

CamScanner Status


I have a problem with CamScanner

Are you having issues? Select the issue you are having below and provide feedback to CamScanner.



⚠️ Most reported problems ⚠️
Not working
35.7%

Crashes
32.1%

Something else
23.8%

Login
3.6%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 20 Reported Issues:

A
AleRea 2025-04-02

The app on my windows PC is uploading the PDF's as damaged, I can't use them to merge the PDF's.

D
Darien 2024-07-23

After I scan my documents and send via email I get the swoosh that it has sent but it is not showing up in my email. I also tried sending to another email and it did not send.

A
Andrew Hook 2023-11-21

I can no longer upload vouchers to my work website because max file size is 175 Kb. The app worked great for me since 2017. But yesterday it changed. It looks different and there is no option for lower than 777 Kb. I want to keep using it but it no longer functions.

Q
Quinn Williams 2023-10-30

Auto crop is cutting off part of the documents. Since the scanner has updated I can't fix this. A suggestion would be wonderful. Thanks.

L
LJ Morris 2023-10-04

my emails not being sent, seems this is a reoccurring problem. How can I fix this?

A
Andy Patel 2023-10-03

I got a new phone. And none of my scanned items came over. Please help

J
Justin 2023-09-18

when I start using CS sign it worked great for signing documents but then white dots started to appear in the scan I had taken of a signature . The next scans started getting worse until the whole signature was surrounded by white lines and pixelated white dots. I thought it was the camera on my phone so I bought a new Google Pixel phone which has a fancy camera. The very same thing happened again. I messed around with all the settings in the CS signature menu but nothing seemed to fix the problem. The only thing I can think that might have caused this was that I took a scanned an image on my desktop computer and somehow this has scrambled the camera on my phone. At a total loss now.

T
Tony 2023-09-04

Camscanner says my phone number, which I use all the time is wrong. Is this email secure to give the number for debugging?

F
Felicia Fuller 2023-06-29

CamScan is no longer faxing my documents but they are deducting my balance. I’m beyond upset and pissed off. I have been using them since 2013 without any issues until May of 2023. It shows a fax has been in the Sending status since May 22 2023. I’ve called the business they said their fax machine works and has been receiving fax and has NOT received any of my documents

L
Laraine 2023-06-21

Non of my emails will go through. So frustrating after paying a lot of money for a premium program. The documents Can great info on file. Then we I try to send. Nothing goes through. I have tried dozens of times.

M
Matthew 2023-05-06

Cam scanner is not sending my documents to my email. I need to turn in my assignments for college and this is very frustrating. I spent quite a lot of money to have a reliable program now i am going to have a bad grade because Cam scanner won't send my documents to my email.

D
DAN MCGREGOR 2023-02-20

When I try to email scans it shows the email has been sent but it is never received i have been using CS Scanner for a couple of year's with no problem got a new iphone downloaded the app and the emails will not go thru

R
Roxanne Moreno 2023-01-19

It appears to be capturing everything; however, when I go to email to someone, I notice it’s cut off part of the document.

A
Arthell Lawrence 2023-01-04

I paid for gold but it isn't working

J
Jonathan Chan 2022-12-12

Been using CamScanner for years. Today it won't open and says "Something went wrong with CamScanner ... closed because this app has a bug. Try Updating this app after its developer provides a fix for this error." When I downloaded and install the latest Update of Google Play, it says "Installed" and will ask if I want to "Open" Camscanner. Nothing happens after and it will again say "Something went wrong with CamScanner ... closed because this app has a bug. Try Updating this app after its developer provides a fix for this error."

B
Biram Hicks 2022-12-05

When I try to send a new pdf by secure email I get Message: Outdated Draft, This draft has been sent from another endpoint. I tried renaming the document but did not help. I redownloaded the app and it worked for a few days then this popped up again. I have I phone 7S

B
Blessing Oladunjoye 2022-11-21

Can I get a refund.

S
Sunny Gosai 2022-11-20

Whenever I try to open it, it is not opening.

D
D Govind 2022-11-01

Mi camscannr app not working

K
Kamal Mehndiratta 2022-08-16

App is not opening since last 5 days

Showing 1-20 of 20 reported issues:

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‼️ Outages Happening Right Now

  • Mar 25, 2025, 08:15 PM

    a user from Iowa, United States reported problems with CamScanner : Account

  • Mar 12, 2025, 09:12 PM

    a user from Milwaukee, United States reported problems with CamScanner : Not working

  • Feb 19, 2025, 08:39 PM

    a user from San Jose, United States reported problems with CamScanner : Crashes

  • Feb 18, 2025, 01:12 PM

    a user from Coimbatore, India reported problems with CamScanner : Login

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