iScanner app not working? crashes or has problems?

iScanner Status

Last Updated on 2025-05-13 by BPMobile

I have a problem with iScanner

Are you having issues? Select the issue you are having below and provide feedback to iScanner.

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17 User reports:
App has problems

User reports 17

⚠️ Most reported problems ⚠️

Not working

61.1%

Crashes

16.7%

Something else

5.6%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 1 Reported Issues:

Missy Norris 2024-01-05

IScanner crashes with every single upload I do. I have a deadline to meet and it’s so not cool that there is no customer support phone number or chat!!

Showing 1-1 of 1 reported issues:

Have a Problem with iScanner: PDF Document Scanner? Report Issue

Common iScanner Problems & Solutions. Troubleshooting Guide

Table of Contents:

iScanner iPhone Issues and Solutions

iScanner iOS app crashes, not working, errors
iScanner iOS app network issues
iScanner on iOS has black/white screen

iScanner Android App Issues and Solutions

iScanner has errors/crashing/not working
iScanner server network connectivity issues
iScanner has black screen

⚠️ Troubleshoot | Fix Now in One Click

iScanner iPhone Issues and Solutions

How to fix iScanner app crashes or not working on Iphone (iOS):

Close and restart the iScanner app on iPhone
Update iScanner app to the Latest Version for iOS
Uninstall and reinstall iScanner iPhone app
Update your iPhone to the latest iOS version

Fix iScanner on iPhone unable to connect to server/internet connection issues::

To resolve iScanner network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

iScanner Android App Issues and Solutions

Fix iScanner not working on Android, crashes, errors or is unresponsive:

Force Stop the iScanner App
1. On android, goto Settings » iScanner » click [Force Stop]

Update iScanner to the latest version on PlayStore

Clear iScanner App Cache and Data:
1. On android, goto Settings » Apps » iScanner » Storage » click [Clear Data] option. This clears both data and cache.
2. restart iScanner.

Fix iScanner unable to contact server/ iScanner internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click iScanner » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto iScanner » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch iScanner

Contact Support

Verified email ✔✔

E-Mail: support@bpmobile.com

Website: 🌍 Visit iScanner Website

Privacy Policy: http://iscanner.com/mobileapp/privacy

Developer: BP Mobile LLC

‼️ Outages Happening Right Now

Jun 03, 2025, 04:39 PM
a user from Villeurbanne, France reported problems with iScanner : Not working
May 22, 2025, 12:53 PM
a user from Barbazan-Debat, France reported problems with iScanner : Not working
May 20, 2025, 09:50 AM
a user from Cannes, France reported problems with iScanner : Not working
Apr 15, 2025, 09:57 AM
a user from Nancy, France reported problems with iScanner : Crashes
Mar 27, 2025, 10:31 PM
a user from Washington, United States reported problems with iScanner : Not working
Mar 25, 2025, 07:41 PM
a user from Aix-en-Provence, France reported problems with iScanner : Login
Feb 17, 2025, 01:18 AM
a user from Austin, United States reported problems with iScanner : Not working
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