Asiana Airlines Reviews

It’s a remarkable dereliction if duty to launch an app like this then do nothing at all with client feedback. AsianaAirlines and your website — where one goes when AsianaAirlines fails to deliver basic functionality — are complete disasters!

Please know that this actually does cost you money. I need to purchase a biz class RT ticket on short notice for a meeting day after tomorrow. My corporate travel agent is gone for the day so booking myself. I logged into AsianaAirlines ; it wouldn’t return dates, only an error message. I tried several times, closing and relaunching AsianaAirlines several times. I jumped over to the website and received the same message - thrice! I just booked on JAL though itinerary less convenient and more costly.

I’ll give you another try. If same problems persist, I’ll switch to a provider who values their customers opinions more.

Do yourselves a favor and fire this team. Bring in an advisor or team who knows what they’re doing.

Great

AsianaAirlines is extremely bad and needs maintenance immediately. When I tried to make reservations it gave me an error message that the payment did not go through. I entered my info 2 more times and all 3 times got the same error message. Went to my email and turns out the payment did go through and I was charged over $5000. Had to call customer service to cancel 2 of the reservations. And when I try to view the reservations on AsianaAirlines , occasionally it won’t work, sending me back to the home page.

AsianaAirlines is just a web browser port into mobile. It works just like the website which is not very good in todays standards. Combine that with horrible customer service from Asiana (web forms don’t work, AI chat service is very limited, they don’t answer the phone when you call) and it makes for a bad experience. I’ll remember that next time and fly something else

We are never flying this airline ever again. We spent so much money to fly by business class, and whole experiences were just complete nightmare. The food is horrible, business lounge were packed with crazy amount of people, and the flight was delayed 3 hours just to have more people on the plane by their connection flight. What a horrible airline! No wonder they are selling this airline to another airline. Please don’t book this flight.

AsianaAirlines has major problems. I can’t even open it. It says I need to allow cellular data to open AsianaAirlines and when I turn on cellular data AsianaAirlines gives me the same message and then somehow turns off cellular data for AsianaAirlines in my settings. I tried restarting my phone and everything. I get the same thing every time. Useless! Please fix and let me know when I can use it again, because I’m not going to keep trying.

I never review. This is my first actually.
That being said, AsianaAirlines doesnt even know if you have a trip coming up so you can check something or check in. You must input your information every time to see anything. Random start warning messages don't care about your input. Select “don't show”, it shows...
Interface doesnt flow at all. Poorly designed and unhelpful overall.

I am an Asiana Diamond Plus member, but I have to say Asiana website and mobile app are the worst among all airlines which I ever used. I don't understand why the team cannot fix the bugs immediately, and every update is a disaster. The speed is slow, the connect is unstable, and payment for booking is so in convenient. You better change your whole IT team to improve your system. This problem has existed for decades.

The design has improved. However, the functionalities are subpar. If a user failed to login and exceeds the threshold of 5 tries, the he or she should be able to go into AsianaAirlines ’s login page and to click “recover password”. Instead the image of the plane and Asiana logo appears. Sleeker UI from previous but empty underneath...

AsianaAirlines is no help. Many of the buttons are broken and content areas do not populate. It’s impossible to save your reservation after searching for it. The best way to manage your reservation would be to call the airline directly, because I haven’t even been able to manage my reservation through their website either.

The main purpose of a mobile app for an airline is to manage your mobile boarding passes. AsianaAirlines utterly fails to make this work. It gives some cryptic error message about “duplicate boarding passes cannot be saved, so get by sms or email”. There are no boarding passes to be duplicated anywhere.

Bad coding and inadequate testing.

On the iPhone 12 Pro Max for me when I AsianaAirlines the x button and next button at the top overlap with the time and battery and I can’t exit or go back to previous pages. Hence 2 stars, but I like the airline and would give them 5 stars once this is fixed

So now unless I turn off Airplane mode, AsianaAirlines doesn’t work. Even when it does, it asks for INSANE amount of mobile access like my pictures and microphone, which is completely unnecessary. Their utter disregard for our personal information really baffles me. Honestly, if this doesn’t improve, I’m ditching this airline and going to ANA.

AsianaAirlines crashes when you try to find your flight. It also never stores your previous flights so you have to look it up EVERY time. Sadly, AsianaAirlines is actually BETTER than their mess of a website. their website is insanely confusing to actually find an upcoming flight that you booked.

And poor web site. Can’t even display basic information like my Asiana Club tier status or mileage. Old app and web was MUCH better.

Can AsianaAirlines get any worse each update. just because I’m in airplane mode (with WiFi on and working), AsianaAirlines won’t do anything but boarding pass mode.

I keep trying to look for flights on here but whenever I try opening AsianaAirlines it consistently crashes! I’ve re-downloaded it numerous times and I’m still having the same issues. Disappointed.

I logged in and now it crashes every time I open AsianaAirlines ....super inconvenient because my flight leaves in less than 24 hours and I need to check in. The least they could do is have a functioning app.

You used to be able to select seats from AsianaAirlines when viewing your reservation. But, now I can’t. Why would they remove this feature???

It doesn't allow you to use AsianaAirlines under airplane mode even when you have wifi. How am I going to use aboard asiana a350? And numerous bugs and deficiencies from the previous version not resolved.

The top section of AsianaAirlines is basically overlapping with notch iphones so It’s impossible to interact with stuff like my info. quick fix is needed asap

I love AsianaAirlines. I usually use it to check the ticket price and my mileage information. The only down side is the booking information will not export to iOS calendar. It will be even better if user can export booking information into iOS or Google calendar. Also I hope it can add the Star alliance reward ticket searching engine on the website and AsianaAirlines.